Ah customer service, the place where dissatisfied individuals get to yell in a frothy rage at some poor helpless individual about their issues with the service. That’s the general consensus anyway, right? At CV-Library, we’re here to challenge those myths and shed a brighter light on what actually goes on in the land of phones and headsets.
The customer is always right
There is quite a large difference between “the customer is always right” and “I’m going to listen to you carefully and treat you with the utmost politeness, but you’re actually wrong”. The point in customer service is to assist you in every way possible and attempt to rectify the problem. Yelling at that patient person down the phone until your blue and foaming at the mouth will not help. Chances are you’ve probably misread or misunderstood something, so please don’t sit on your high-horse and look down your nose at them, we’re all human!
They have more knowledge than the internet
Can you remember what you had for dinner this time last month? Nope, neither can I. So if the person you’re talking to can’t remember a very specific answer to a very specific question, please give them to moment to draw breath so they can tell you they’ll be a minute looking for it! No one has a flawless memory and as it is their role to provide customer service, please let them.
They must be stupid if this is the only job they can get
When working in customer service, all too often do people assume that the person on the other end of the phone is thick. I mean, they have to remain cool in times of stress, adapt their communication style depending on the customer and have to delve into incredibly dense databases to retrieve the information you need in a matter of seconds before the next customer. Yeah, they must be stupid…
Speaking to a supervisor will solve the problem
Who spends more time on a day-to-day basis answering calls and emails to try and fix customer issues, the customer service coordinator or their boss? Yes, of course their boss was there many moons ago and so has experience, but that individual sitting at the other end of the phone is more than qualified to deal with your issue they’ve heard a hundred times on a regular basis.
They hate their job
There are plenty of people in the world that hate their job, but there are some people who live for it, and working in customer service is no exception. Some people working in customer service thrive off helping people and are really good at it! Of course, they probably don’t love being yelled at straight in the ear, but customer service is ready to help and is definitely on your side.