The Helpdesk Manager will manage the helpdesk team (5 staff) and will be responsible for driving performance against agreed Service Level Agreements (SLAs).
The post holder is required to work 40 hours per week on a five days out of seven basis, which will be determined by business need.
The post holder may also be required to work additional hours on Saturdays as determined by business need.
Key Result Areas
• Manage a team of helpdesk analysts and ensure that agreed targets are met and appropriate qualitative standards achieved.
