Customer Services Jobs in Wokingham

Customer Service Agent - £15k - £16k – Wokingham

Our growing and dynamic client is looking for a Customer Service Agent to start with them as soon as possible. This role will be working as part of a team supporting clients with enquiries about the products they support. The products is Motorbikes so any interest/knowledge within this area would be beneficial.

Responsibilities:

• Take inbound calls, mail, e-mail and have knowledge of all the clients UK sales campaigns, products, services and procedures in order to provide the highest level of customer service and care.
• Handling of complaints and escalations as per...

Excellent opportunity to build a Customer Service career in this expanding and well-respected Company. 37.5 hours per week. This is a role where you get the opportunity to be seen as a real 'expert' in a specific product brand.

You will be responding to a range of in-bound customer service calls, maintaining the accuracy of the database and will be trained to handle and any complaints politely and effectively in line with agreed timescales. You will also on occasion have the opportunity to attend exhibitions, client briefings and training meetings. The role is over 80% pure customer service and in the remaining time, you may follow...

Our client is a highly successful channel marketing company and is seeking a professional help desk representative to respond to incoming customer calls. You will be entering data, ensuring SLA's are met, processing data and ensuring the client receives a superb level of customer service.

You will need:
•2 fluent European languages + excellent English (written and oral)
•Languages required are: French, German, Italian, Spanish and Portuguese
•Have previous customer service/help desk experience
•High attention to detail
•Strong IT skills
•Professional, reliable, accurate and flexible

In return my client can offer...

Cabin Crew / Steward / Stewardess
Ryanair
London

Live the high life!

Are you bored of nine-to-five? Want something different? Want a career that will get you places? How about a job that gives you wings?

St James Management is an approved Ryanair recruitment partner and recruit for exciting Cabin Crew positions to operate on Ryanair aircraft.

Ryanair is the World's favourite airline and operates more than 1,500 flights per day from 50 bases and 1300+ low fare routes across 27 countries, connecting 160 destinations.

Ryanair operates a fleet of 278 new Boeing 737-800 aircraft with firm orders for a further...

Area Sales Leader

OPPORTUNITIES NATIONWIDE

OTE: £55k to £90k based on area/targets

Anglian Home Improvements is a business that is going from strength-to-strength. We’re confidently looking to an even brighter future and we’d love you to share in our success.

Over 45 years, we’ve become the UK’s number one supplier of high quality home improvement packages, from windows and doors, through to conservatories, rooftrim, solar energy, garage conversions, garage doors, driveways, timber floors and much, much more.

We’re successful because we make it easy for homeowners to make their homes more energy efficient...

Field Sales / Foot Canvasser

OPPORTUNITIES NATIONWIDE

C £25k to £40k

Anglian Home Improvements is a business that is going from strength-to-strength. We’re confidently looking forward to an even brighter future and we’d love you to share in our success.

Over 45 years, we’ve become the UK’s number one supplier of high quality home improvement packages, from windows and doors through to conservatories, rooftrim, solar energy, garage conversions, garage doors, driveways, timber floors and much, much more.

We’re successful because we make it easy for homeowners to make their homes more energy efficient, stylish...

Title: German Speaking Help Desk Representative, Wokingham

Salary: £17,000 - £20,000

Our client is looking for a highly motivated, customer focussed colleagues to join the team.

The role requires individuals with excellent people and customer service skills since you will need to interface with customers as well as have the ability to manage multiple priorities. You will be on the phone for the majority of your day and it is your main responsibility to ensure quality resolution of all the customer requests and issues.

To be suitable for this role you need to be fluent in both German and English (written and spoken...

We are looking for an enthusiastic individual who has excellent customer service skills with a polite and professional telephone manner. You will be required to contact customers from a database and confirm details you currently hold are correct. You will need to have excellent interpersonal skills in order to speak to the decision maker to obtain the key information, i.e., address, telephone number, email address. The selected candidate will ideally have experience in Database Cleansing or Telesales/Telemarketing and Customer service. ...

Field Marketing Manager

OPPORTUNITIES NATIONWIDE

C £40k to £60k

Anglian Home Improvements is a business that is going from strength to strength. We’re confidently looking forward to an even brighter future and we’d love you to share in our success.

Over 45 years, we’ve become the UK’s number one supplier of high quality home improvement packages, from windows and doors through to conservatories, rooftrim, solar energy, garage conversions, garage doors, driveways, timber floors and much, much more.

We’re successful because we make it easy for homeowners to make their homes more energy efficient, stylish and...

The suitable candidate will ideally have experience within the field of ecommerce, web development and website design. As a minimum the candidate should have excellent customer facing, telephone and organisational skills.

Reporting directly to the Ecommerce Account Director your main duties will include:
• Managing ecommerce processes on multiple client projects
• Maintaining records of project change history
• Digesting and understanding the project requirements
• Liaising with the design team to make sure all design tasks are completed successfully
• Liaising with the development team to make sure all development tasks...

My client in Wokingham is looking for an Account Manager to join their busy friendly team.

You will have dealings with all internal departments across multiple sites via telephone, email and instant messaging and also face to face.

You will also have regular communication with, and need to build relationships with the customer and call centre, suppliers and logistics providers.

Your main responsibilities will be to:-

Provide quotations to the customer for parts requests
Utilise a number of systems and websites in order to provide alternative parts information and pricing
Have knowledge and understanding...

My client based in Wokingham is looking to recruit a Customer Services Agent to join their team.

The purpose of the role is to support the management of all aspects of the business with an objective of continuous improvement whilst working within SLA's, chasing targets and minimising expenditure. You will also have to provide a high level of customer service by excelling in your role.

Key responsibilities are:

- To provide customers with a dedicated reservation service

- To professionally represent my client and to maintain professional relationships with customers, locations and other departments

- To take...

French speaking Workforce Planning Manager to implement new reports and schedules to a 60 site operation call centre based business which is part of a Global business employing over 60,000 personnel. In France they will be centralising the customer service calls from 60 sites to 10 so you will eventually manage some Call Centre Analysts and Workforce staff.

You will have experience in resource planning tools including good Excel and any knowledge of Avaya or Verint would be fantastic!

As well as speaking fluent French you should have reasonable English skills as the role reports in to the Global Customer Service Director based in...

The company are part of a global business employing 66000 people in 60 countries and their offerings include transport and Logistics, Pest Control and Facilities Management.

In France they are centralising their customer service calls which are currently in over 50 locations to 5 or 6 regional call centres so you MUST have worked within a call centre training environment to apply.

This is a brand new role and will deign the complete training plan for new and current personnel across all areas of the customer call centre. You will also deliver the Training to start with but will then recruit a team of Trainers , one to be based at...

We are seeking 3 confident individuals to assist in a telephone questionnaire survey for this busy marketing team based in Winnersh Triangle. The role requires an excellent telephone manner along with the ability to multi- task. Duties will include contacting customers who have agreed to participate in a telephone customer satisfaction survey. You should be computer literate and be able to use a keyboard and communicate via telephone at the same time. Hours will be 10.00am - 7pm however Saturday will be 10am - 5pm - this is an excellent opportunity to earn some extra pennies over 5 days! For more information call Emma or Helen. ...

This is an excellent opportunity for an experienced customer focused individual who is looking to move into a more account management based role. You will be responsible for managing a careline for a well known Motorcycle retailer. Duties will include answering inbound customer service and sales enquiry calls, as well as making outbound calls on behalf of the company to generate interest and promote campaigns. The role also involves administration tasks such as email responses, updating social network sites and occasional data capture. The agent must provide a high quality service at all times.

The ideal applicant will demonstrate...

Interested in developing a career in technical project management?

Our client is looking for people who are passionate about delivering exceptional customer service in a fast-moving and always developing industry. If you want a route into a popular career path and think you've got what it takes to deliver first-in-class customer service then they want to speak to you.

Who they are:

Our client is an independent provider of managed network services and cloud computing structure to UK businesses. Our client provides a range of managed network services that deliver clear economic advantage and the performance customers need for...

Our client is a market leader with an outstanding reputation within its market place. They are currently seeking a highly professional customer service executive with fluent written and spoken English and German language skills.

If you have customer service experience with the languages required and you are seeking a career within an international brand then please apply today and we will be happy to supply you with more details. ...

•Provide the point of contact between field and company for project delivery
•Coordinate draft project plans for line manager review
•Investigate and answer client enquiries
•Manage and coordinate day to day operational delivery of relevant team and client projects and requirements
•Manage departmental purchasing process
•Mange and maintain the QMAC auditor swaps programme and provide period reports on performance
•Manage field assets
•Manage administrative support to the client team and field
•Work and liaise cross functionally within company to deliver client and team requirements
•Create and update client files for...

Client Relationship Manager (Account Manager) Bracknell - £30k

Our client is a sales and field marketing agency looking for a client relationship manager based in Bracknell. The main purpose of the role is to contribute to the delivery of the company tactical business strategy.

You will be responsible for Account Management of new accounts. You will be off site for approx 3 days per week visiting clients and making sure the accounts are performing and the marketing strategies are delivered. You will then be reporting and analysing some statistics on the accounts and making sure that the P & L is in line with the company strategy...