Customer Services Jobs in Basingstoke

Cabin Crew / Steward / Stewardess
Ryanair
London

Live the high life!

Are you bored of nine-to-five? Want something different? Want a career that will get you places? How about a job that gives you wings?

St James Management is an approved Ryanair recruitment partner and recruit for exciting Cabin Crew positions to operate on Ryanair aircraft.

Ryanair is the World's favourite airline and operates more than 1,500 flights per day from 50 bases and 1300+ low fare routes across 27 countries, connecting 160 destinations.

Ryanair operates a fleet of 278 new Boeing 737-800 aircraft with firm orders for a further...

Working for an International company you will be placed within a busy Finance and Administration Team.

You will be responsible for:
The reconciliation of transactions recorded
Handling system rejections
processing amendments and financial adjustments
Quality checking the work of other team members
Dealing with queries from other sides of the business
Various administration

Skills / Experience
You must have an understanding of the reconciliation processes
Excellent problem solving and data gathering skills
Sensitive management of team members
Attention to detail
Good Excel knowledge
Excellent team...

We are currently recruiting a Goods In Team Leader to join the Pitney Bowes Management Services team onsite with our client in Basingstoke, Hampshire. As the Team Leader you will be responsible for leading and managing a team on a day to day basis, reporting into the Supervisor as well as having day to day contact with our client. This is a busy role and will look after all mail and goods in/out operations, liaising with internal departments, post/courier and shipping companies.

This is a development opportunity for someone who has previous supervisor or team leading experience. Ideally you will have worked in an outsourced environment...

We are currently looking for an experienced Special Investigations Manager to work for a large organisation in Basingstoke

The role will include -

* Dealing with high level of complaints that are addressed to the CEO, Directors and Senior Management
* Responsible for managing a team in an extremely stressful and busy department
* Making sure all complaints are dealt with at a high level and within efficient and timely manner
* Assisting the implementation of quality control, complaint handling and customer feedback surveys
* Making sure all KPI's are maintained

You must have -

* Extensive customer complaint...

An exciting job opportunity working for a busy creative media company in Basingstoke!

We are currently looking to recruit a creative individual with strong communication skills and excellent organisation who has some experience of creative writing either through education or as a personal interest.

Main aspects of the role will include:
Dealing with large established existing clients
Prioritising and managing all queries and calls
Updating the CRM system with any customer contact
Building strong relationships via the phone and email with customers
Getting involved with creative writing and advising on any new products...

An excellent opportunity for an individual who is target orientated, and keen to earn!

As a Trainee Recruitment Consultant you are employed to liase with candidates, matching candidates to permanent vacancies. You will be expected to develop existing business, as well as generating new business. The role will also encompass general administration tasks.

General Responsibilities:

Typically you will be responsible for:
• Advertising vacancies on a variety of different mediums.
• Searching for candidates on various databases and identifying a potential match for current vacancies, checking suitability and availability...

Area Sales Leader

OPPORTUNITIES NATIONWIDE

OTE: £55k to £90k based on area/targets

Anglian Home Improvements is a business that is going from strength-to-strength. We’re confidently looking to an even brighter future and we’d love you to share in our success.

Over 45 years, we’ve become the UK’s number one supplier of high quality home improvement packages, from windows and doors, through to conservatories, rooftrim, solar energy, garage conversions, garage doors, driveways, timber floors and much, much more.

We’re successful because we make it easy for homeowners to make their homes more energy efficient...

Field Sales / Foot Canvasser

OPPORTUNITIES NATIONWIDE

C £25k to £40k

Anglian Home Improvements is a business that is going from strength-to-strength. We’re confidently looking forward to an even brighter future and we’d love you to share in our success.

Over 45 years, we’ve become the UK’s number one supplier of high quality home improvement packages, from windows and doors through to conservatories, rooftrim, solar energy, garage conversions, garage doors, driveways, timber floors and much, much more.

We’re successful because we make it easy for homeowners to make their homes more energy efficient, stylish...

An exciting new role within the customer service department of our expanding, local, client is available.

The ideal candidate with possess a proven track record in customer service, excellent communication skills and great telephone manner.

The candidate will be pro active, have excellent competence in MS Windows, Word, Outlook and Excel and work efficiently in a fast paced environment.

If you have not heard from a consultant within 5 working days, please presume you have not been successful on this occasion.

As an equal opportunities employer, you can be sure that you'll always be judged on your merits alone.
...

Working for a large international organisation in Basingstoke you will be part of a busy and fast paced coordination team in a 12 month fixed term contract.

The basic salary is £16'620 and you will receive a £2880 bonus lump sum upon completion of the 12 months taking the annual salary up to £19'500.

You will provide an accurate, efficient and professional service to all clients and internal sales staff throughout the entire process.

Main aspects of the role will include:

Input new business proposals accurately onto the system
Complete credit searches and process credit decisions
Provide customer service support...

Our client are a large and international finance organisation who are now looking for a strong administrator to join their busy team on a 12 month fixed term contract.

The basic salary is £16'620 and you will receive a £2880 bonus lump sum upon completion of the 12 months taking the annual salary up to £19'500.

You will provide an accurate, efficient and professional service to all clients and internal sales staff throughout the entire process.

Main aspects of the role will include:

Input new business proposals accurately onto the system
Complete credit searches and process credit decisions
Various data inputting...

Our client is a large corporate Financial organisation who are now looking to recruit an experienced Complaints Investigations Manager to handle a large caseload of allocated complaints and manage a team of investigators.

You will have a Strong background within handling and managing high level complaints and a working knowledge of customer legislation and contract law as well as strong management experience.

You will be responsible for offering a central source of complaint handling advice of a more complex nature to senior management of all departments when they are faced with a potentially difficult complaint from a customer...

We are currently looking for an experienced Specials Investigation Executive to work for a large organisation in Basingstoke

The role will include -

* Working in a busy complaints department dealing with high level of customer complaints
* You will handle a personal caseload of complaints addressed to the CEO, Directors or Senior Management
* Liaise with all departments including PR to make sure all queries from the media or customer are dealt with appropriately
* Retaining and resolving serious high profile complaints to minimise media exposure

You must have -

* Strong customer service skills and used to...

An Exciting opportunity to join a large well established manufacturing organisation within a busy Quality Assurance Department.

Key responsibilities:
*Administration of change control processes for 2 sites
*Administration of trial/rework paperwork, bill of materials and material masters processes
*Gate keeper for MasterControl electronic document and training system.
*Administration of label and leaflet amendments
*Support QA enquiry function using the MBD QA request system.
*Support Quality Assessor audit activities.
*Respond to and effectively resolve internal and external customer enquiries.
*Attend training...

Working for an International Electronics company you will be responsible for dealing with customers, managing accounts and various administration for both English and German speaking customers.

We are currently recruiting for an experienced Customer Service person who can speak fluent English and German and has excellent administration & communication skills.

Main aspects of the role will include:
Responsible for the processing of customer orders and shipments
Deal with general enquiries on a daily basis
Manage the logistics process for all orders, from order entry to shipment
Support the sales team with processing...

Our Basingstoke based client require a Customer Service Advisor to join their current team.

Experience of SAP, as well as strong Excel and Word are essential for this role. Previous customer service experience is also required. You will need to have good verbal and written communication skills, and be able to deal with complaints efficiently.

Dealing with incoming/outgoing calls, email correspondence. Keeping customers up to date with progress, processing orders on the system and being the main point of contact.

Hours are 9am - 5pm Monday to Friday. We are looking to get someone started as soon as possible. On an ongoing...

Working for large national organisation you will play a pivotal role within their busy logistics department.

This role's main focus is on the 'transactional' elements of shipments being handled for Import, Export and X-Trade traffic.

Based on instructions received from customers the Logistics Co-ordinator will be responsible for ensuring all planned activities, based on the business rules and requirements are completed to cost, quality and time.

This will involve receiving instructions by email or phone, booking with Air Lines and Shipping Lines, creating Airway-Bills, Bills of Lading, tracking shipments, updating systems...

Working for a well established Basingstoke based company you will be responsible for providing administrative support to the HR Departments and the Senior Management team on an ad hoc basis.

You will be required to work 27.5 hours a week over 5 days - Monday to Friday.

Main aspects of the role will include:
Update employee records with sickness, absence and ensure all the correct processes have been adhered to
Daily administration including typing disciplinary / grievance letters, completing references and any other administration
Track and monitor employee appraisals
Arrange inductions for new starters
Chase, track...

Field Marketing Manager

OPPORTUNITIES NATIONWIDE

C £40k to £60k

Anglian Home Improvements is a business that is going from strength to strength. We’re confidently looking forward to an even brighter future and we’d love you to share in our success.

Over 45 years, we’ve become the UK’s number one supplier of high quality home improvement packages, from windows and doors through to conservatories, rooftrim, solar energy, garage conversions, garage doors, driveways, timber floors and much, much more.

We’re successful because we make it easy for homeowners to make their homes more energy efficient, stylish and...

Client Profile:

Our client is a leading name in the field of Customer Experience and offers services including mystery shopping, competitor benchmarking and analysis to customers across the globe. A need has arisen for a high quality Norwegian speaking Customer Service Officer to work in their Berkshire offices.

Role Description:

The Norwegian speaking Customer Service Officer will perform the following duties:

-You will be required to liaise and build rapport with internal and external stakeholders in a professional manner
-You will deal with Norwegian speaking Mystery Shopping enquiries, including resolving...