Customer Services Jobs in Staffordshire

To be the Company's first point of contact for customer service, accepting orders, dealing with queries and complaints and liaising with internal departments to clarify production and delivery schedules.
Working as part of a team, to be responsible for processing customer orders, issuing quotations, answering queries and giving limited technical advice over the telephone.

Key Responsibilities:

To process customer orders via the telephone including issuing quotations and giving limited technical advice.
To deal with customer queries relating to price, delivery, stock etc
To enter orders received via telephone/fax or email...

This role is a 6 month contract.
You will be working for our client based on Binley Business Park.
In the role of Correspondence Agent you will be required to:-

* Sort and process incoming correspondence
* Using signature for IDV
* Identify and capture any potential complaints and refer as necessary
* Manually pass letters to different departments
* Deal with financial reconciliation tasks ie: missing payments, balance transfers, refunds etc)
* Processing Invoices

Candidates must be methodical and be able to demonstrate attention to detail.

Applicants MUST be able to pass both CRB and credit check for...

Our successful client currently has 4 contract positions available within their customer service team. These roles will last for 6 months. This role is 40 hours a week, Monday to Friday between the hours of 8.00am - 6.00pm

The role will involve the following:
- Sorting and processing incoming correspondence.
- Processing manual balance transfers.
- Providing assistance with balance and any general customer requests for information concerning the product.
- Identifying and capturing any potential complaints and refer as necessary.
- Manually pass letters to different departments where appropriate.
- Deal with financial...

Used Car Sales Manager (Car - Motor Trade - Main Dealership) - Coventry

We are currently recruiting for a driven and experienced Used Car Sales Manager for our client's main Car dealership in Coventry.

Details:
This is position is for a very busy and established main dealer site within the area so the individual must be a proven car sales manager with a solid career history. You will be overseeing a busy sales department overseeing 4 Sales Executives, 1 Business Manager and Reception & Administration staff while reporting directly to the General Manager.
Your remit will be to achieve/exceed set targets, improve CS scores...

Do you have excellent Customer Service skills? Are you keen to work for a well established Building Society? Are you looking for a career with great progression and opportunities?

Working within an Award Winning Customer Service Centre for one of the leading Financial Services Organisations in the UK, you will provide excellent over-the-phone customer service; dealing with customer transactions, banking requirements and general queries. You will also be required to recognise sales opportunities and generate leads for the sales team.

Our Client offers a superb working environment - modern, colourful and spacious, casual dress every...

Excellent Opportunity Available
Internal Sales Executive
£15,000 - £18,000 + Profit Related Bonus
Bilston

My Client, a Company within the Fastener Industry is looking to recruit an Internal Sales Executive to join their team.

Successful Candidates:
-Must have previous Sales experience within the Fastener Industry
-Excellent communication skills
-Work well under pressure and have the ability to meet targets and deadlines
-Proactive and results driven
-Excellent relationship building skills

The Role:
-Dealing with quotation requests from Account Customers
-Inputting sales orders onto a system...

We are always keen to hear from candidates with the following experience;

Customer Services
Call Centres
Administration
Telesales

We recruit for a range of clients in Coventry, Nuneaton, Rugby, Leamington and Warwick dealing with all aspects of the business, so if you are looking for a new challenge on a temporary or permanent basis please get in touch.ASC Connections is a leading recruitment business specialising within areas of both technical and business services.
We operate as an employment business or an employment agency for all temporary and permanent roles respectively.
For an extensive range of job opportunities...

The Danwood Group is Europe’s largest independent document solutions provider. We are looking for enthusiastic individuals to join our growing company. In just four decades, Danwood has become the largest independent supplier of office printing equipment, consumables and associated management services in Europe. Today we support companies and organisations large and small via our network of over 40 offices and over 1800 staff, combining our specialist expertise with the personal touch.

An exciting opportunity has arisen for a Help Desk Service Engineer to work at our customer premises situated at West Midlands Police

The main responsibilities...

Excellent Role Available
Credit Controller
£14,000 PA
Dudley

My Client based within the Dudley area is looking to recruit a Credit Controller to join their team.

Successful Applicants
-Must have previous credit control experience or experience within a tough call centre environment
-Excellent Communication skills
-Ability to work by yourself as well as work within a team
-Excellent Administration and IT skills

The Role
-Reviewing Customer Account records
-Contacting Customers to gain payments to accounts that are in arrears
-Resolving queries, complaints and issues in a timely manner
-Updating...

Excellent Opportunity Available
Claims Audit Manager
£29,500 + Bonus
Oldbury

My Client, a large organisation in Oldbury is looking for a Claims Audit Manager to join their team.

Successful Candidates:
-Have previous Claims Management experience including dealing with claims procedures, processes and systems
-Working knowledge of all legislation regarding Claims Handling
-Have previous experience of working within a Call Centre environment

The Role:
-To develop and oversee a claims audit programme
-To drive improvements to claims cost and leakage
-To identify opportunities to improve the credit...

Excellent Opportunity Available
Telesales Executive
£19,000 + Bonus (OTE £25,000 - £30,000)
Wednesbury

Due to expansion, My Client in Wednesbury is looking to recruit B2B Outbound Telesales Executives to join their team.

Job Role
*Pro-active outbound calls to new and lapsed customers
*Achieve sales targets
*Selling company products and services
*Building and maintaining strong customer relationships
*Account managing customers
*Provide an excellent customer service

Skills/Experience Required
*Previous Outbound Telesales Experience either B2B or B2C
*Pro-active, driven and self-motivated...

To be considered for this role, applicants must;

have previous experience in a Telesales/Telemarketing role
have experience of making high volume outbound calls
be comfortable making cold calls
be able to work towards targets
be able to commute to central Birmingham on a daily basis

The ideal candidate will have a proven record of business to business sales in a call centre environment with a positive attitude.

We are especially keen to hear from applicants who are able to speak fluent French, Italian, Spanish, Swedish, Dutch or German.

This role is a temporary to permanent vacancy. Temp hourly rate...

Sales Account Manager - Automation - Midlands
HVAC & BMS sales experience is required.

My client is a leading European manufacturer/distributor of Building Automation Control Field Devices.

It is envisaged that the successful candidate for this role will have previous HVAC/BMS sales experience; you will be responsible for promoting the company’s products to Building Automation Control Installers, specifies, OEM’s and selected Distribution Companies within the Midlands Area.

Requirements
- HVAC & BMS sales experience.
- Thorough knowledge of selling & specifying products.
- Technical experience is advantageous...

Operations / Supply Chain / Logistics - Director

Our client is an established specialist vehicle manufacturer that produces a range of heavy duty multi-purpose vehicles. This role will report into the General Manager and have full Operational responsibility for vehicle assembly, strategic stock holding and aftermarket spares. The present facility is split between vehicle assembly (goods inwards, inspection and stores) and the spares facility which combines strategic stock. It is important that this spares facility and the items held within it are kept in good order as strict deadlines with regards stock availability and delivery...

An exciting opportunity for a motivated and driven Customer Service Manager has arisen for a Market leading engineering firm based in the Black Country. This unique opportunity will allow the successful candidate to join a growing and expansive company that can offer unrivalled opportunities for progression. You will be rewarded for your customer focus, ability to juggle multiple tasks, and genuine enthusiasm to succeed.

Role: Customer Service Manager
Salary: £15,000 - £18,000
Location: Black Country
Easily Commutable from Wolverhampton, West Bromwich, Birmingham, Walsall

Reporting to the Sales Manager, your role as...

We are recruiting for an experienced Customer Support Coordinator to work for a Manufacturing company based in Bilston. The company have been established over 20 years and due to their success and growth of business are now looking to add to their existing customer service team.

Main duties of the role :

*Deal directly with customers either by phone or email
*Respond promptly to customer queries and ensure appropriate solutions are given
*Take ownership of customer queries and ensure appropriate solutions are given
*Accurately process and verify sales orders, return requests, and invoice queries.
*Work as part of a team...

An exciting opportunity has arisen to work for a local leading company based in Warwick as part of their team providing engineering support in response to customer requirements.
The ideal candidate will have a strong track record in handling inbound and outbound calls and be able to demonstrate effective coordination of planning and completing work in line with service agreements.
The role is 40 hours a week over 5 days a week working a variety of shifts from 6am to 11pm and includes some weekends.

Successful candidates will be subject to a 10 year vetting process due to the nature of the work.

Apply immediately call Kate...

An excellent opportunity has arisen for an experienced Customer services account handler to work for a huge distribution firm based in Lichfield. The company are doing exceptionally well and this is a great time to join the company in Lichfield.

Main duties of the role:

*First point of call for all customers ringing through to the depot
*Ensuring all day to day issues are resolved
*To retain and develop revenue from customers and thus contribute to Corporate Sales meetings and budgeted targets
*Provide allocated customers with daily/weekly reports
*Respond to email and faxed communications in a timely manner
*Ensure...

Our client are a large local government organisation and they are looking for an experienced Claims Advisor to join their team. This is initially a 3 month contract however this may be extended for the right candidate. The successful applicant will be expected to come on board and help provide telephone advice to consumers/customers in relation to civil and legal issues i.e. civil consumer advice.

To be considered for this role you will have experience in a similar environment preferably within a public sector environment and have good enforcement/legal experience. You will also have experience of working within a trading standards service...

Energy Surveyor
Salary 11,070 basic salary + Uncapped OTE 25/30k
Solihull - Access to own transport would be beneficial
Full Time

Role Purpose:

Go Greena Ltd are one of the UKs fastest growing home improvement and renewable energy suppliers and advisors. As an Energy Surveyor, you will be visiting homeowners and tenants in designated areas to survey their properties and advise customers on their suitability for Cavity Wall Insulation, Loft Insulation and Solar Panel Installation. You will be self-sourcing your own sales leads and will be promoting and marketing the company’s products and services.

Principle Responsibilities...