Compliance Operations Officer

Job purpose
Deliver core components of the Group compliance plan by assisting in the embedding the Group’s compliance methodology in accordance with FSA and other regulatory and legal requirements. Delivering the objectives of the Compliance department.
Key responsibilities & accountabilities
• Assist in developing and implementing an effective compliance strategy for the Group
• Assist with the compliance training and support aspects of acquisition and integration projects
• Work with the business and develop strong working relationships to ensure buy-in of initiatives under development and to ensure full regulatory Compliance throughout the Group
• Assist in preparing the Group for implementation of future regulatory changes including delivery of training and support
• Deliver training and support to relating to Introducers and Appointed Representatives
• Gather and provide timely and accurate management information for regulators and the business.
• Ensure prompt escalation of critical and significant compliance issues to a Compliance Manager
• Provide practical and innovative advice on compliance issues
• Lead and assist with training on compliance issues across the Group where required
• Delivery of reliable, timely and relevant reports on compliance risks
• Maintain and increase industry knowledge to ensure appropriate competency levels
Assist the business in compliance with the Group requirements and FSA Principle for “Treating Customers Fairly”
Skills, knowledge and competencies
• General Insurance essential and Regulatory compliance experience desirable
• Understanding of the FSA Handbook
• Ability to develop strong working relationships
• Persuasive and credible influencing and negotiating skills
• Understanding of confidential issues and the use of discretion
• Commercial awareness
• Communication skills, both written and presentational
• Ability to offer solutions to the Group where issues exist with processes and procedures
• Knowledge of business processes and attention to detail
• General Insurance sector experience, willing to work towards CertCII

Competencies
• Presentation skills Communication
• Adapting to change
• Deliver business results
• Excellent customer service
• Planning and organising
• Problem solving