Customer Service Administrator

We are searching for a Customer Service / Administrator to work within one of our client's Operations teams. This position is a permanent replacement following the current incumbent successfully gaining promotion across a separate area of the business.

Duties and responsibilities will include:

a. Registrations
•To process all telephone, paper and direct mail applications within the company service standards.
• Ensure all application rejections / queries are followed up and resolved in an efficient and customer focussed manner.
• Ensure all registration amendments are completed accurately and in a timely manner.
• Ensure all correspondence relating to registrations is responded to in accordance with company guidelines.
b. General
• To represent the company in professional and courteous manner to external customers whether orally or in writing.
• To be cooperative with colleagues promoting good relations and ensuring the highest quality of service at all times to internal & external contacts.
• To undertake any formal or informal training arranged by the company and attend meetings as and when required.
• Undertake other departmental duties commensurate with own skill level in other areas of the business as and when required.
• To ensure any issue that is over and above the limits of authority are escalated immediately to the relevant supervisor.
c. Compliance
• To conform to all company policies in force at all times i.e. the security of corporate information, electronic mail policy, computer usage policy.
• To conform to legislative and procedural policies in force at all times e.g. FSA Regulations, DPA requirements.

The Person
We are looking for someone with: -
1) Experience of MS Office applications (Word / Excel)
2) Good attention to detail
3) Good interpersonal skills
4) Ability to work to deadlines and work under pressure
5) Previous experience of working within a Customer Service / Administrative position