The position for Customer Service Administrator in Pudsey is no longer available
Customer Service Administrator
We are searching for a Customer Service / Administrator to work within one of our client's Operations teams. This position is a permanent replacement following the current incumbent successfully gaining promotion across a separate area of the business.
Duties and responsibilities will include:
To process all telephone, paper and direct mail applications within the company service standards.
Ensure all application rejections / queries are followed up and resolved in an efficient and customer focussed manner.
Ensure all registration amendments are completed accurately and in a timely manner.
Ensure all correspondence relating to registrations is responded to in accordance with company guidelines.
To represent the company in professional and courteous manner to external customers whether orally or in writing.
To be cooperative with colleagues promoting good relations and ensuring the highest quality of service at all times to internal & external contacts.
To undertake any formal or informal training arranged by the company and attend meetings as and when required.
Undertake other departmental duties commensurate with own skill level in other areas of the business as and when required.
To ensure any issue that is over and above the limits of authority are escalated immediately to the relevant supervisor.
To conform to all company policies in force at all times i.e. the security of corporate information, electronic mail policy, computer usage policy.
To conform to legislative and procedural policies in force at all times e.g. FSA Regulations, DPA requirements.
We are looking for someone with: -
1) Experience of MS Office applications (Word / Excel)
2) Good attention to detail
3) Good interpersonal skills
4) Ability to work to deadlines and work under pressure
5) Previous experience of working within a Customer Service / Administrative position