Customer Service Coordinator

Customer Service Coordinator – Insurance Experience

The Sales and Service team provide high quality tactical sales and customer service solutions for both Broker and Direct business.

The successful applicant needs to build rapport and trust not only with direct clients but also, Underwriters, Claims Handlers, Change Management, IT, Accounts, Brokers and third party suppliers

The role will involve dealing with a large volume of email enquires, as well as inbound and outbound calls to clients and extends to dealing with existing policies by making endorsements, issuing renewals and general policy administration.

Key responsibilities:
Dealing with high volume of calls and emails from clients and potential clients within defined service level
Liaising with internal and external parties to respond to and resolve queries within processing deadlines
Actively identifying customers’ needs and providing suitable information on request
Preparing management information reports as requested using various reporting tools and methods
Providing process improvement support
Providing support for projects
Managing own workflow, diary system and mailboxes

Key requirements:
Previous experience in a similar role (sales, customer service, call centre), ideally within the insurance sector.
You will need to be an excellent communicator (telephone and email) with first class interpersonal skills
Clear focus on customer service i.e. a desire to service each client to the best of your ability whilst dealing with a high daily volume of new business quotations and general enquiries.