Arrears & Litigation Specialis

We are acting on behalf of our client that is looking to recruit an Arrears and Litigation Specialist for their London Office. If you are looking for a permanent long term position where you can be part of a great team and have at least two years experience in this field, please apply and you will be contacted to discuss in more detail. The Salary is depending on the level of experience of the successful candidate.

Objective:
To deliver workout solutions to customers experiencing payment difficulties and to manage the delivery of the litigation process via liaison with the appointed solicitors. Responsible for daily interaction with customers, information gathering, identifying suitable payment plans and other workout options and delivering successful workout solutions to customers. Regular interaction with solicitors, courts and bailiffs to ensure the litigation process is proceeding satisfactorily. At all times adhering to the agreed policies and procedures.
Main Duties
*Regular communication with customers who are experiencing payment difficulties
*Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts
*Monitoring agreed workout strategies to ensure they are complied with and taking further action in accordance with the Special Servicing Manual where appropriate
*Creating and submitting referrals to line Manager for all requests outside mandate
2. Regulation
*Has a robust understanding of regulation and associated legislative policy and the impacts these have on the business
*Awareness of the changes and development in regulation and legislation and the impact these have on the business including:
oMortgage Conduct of Business rules
oFinancial Services and Markets Act 2000
oFinancial Services Authority
oTreating Customers Fairly

3. Treating Customers Fairly
Treating Customers Fairly (TCF) is a principle introduced by the Financial Services Authority (FSA) putting the needs of customers at the heart of all financial services providers to ensure that customers can be confident that they are dealing with an organisation that is looking after their interests.
Every member of staff is expected to do things 'the right way', ensuring that our customers interests are considered in everything we do. The following TCF principles are fundamental to every role:
*Giving the customer what they have been led to expect
*Not taking advantage of the customer
*Exhibit clarity in all customer dealings.
*Show flexibility, empathy and consideration in dealing with customers.
*Resolve mistakes or issues in the most effective manner
*Being prepared to challenge process if you think it does not reflect our TCF values
Competencies:
*Analyses problems, thinks creatively, and makes effective decisions in the appropriate timescale
*Strategic thinker with the ability to turn ill-defined opportunities and problems into clear strategic paths
*Demonstrates a good understanding of regulatory requirements and the impact these have on the business
*Evidences the ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner
*Excellent analytical and abstract reasoning skills, plus excellent organization skills
*Able to apply consideration to potential outcomes and to make decisions with supervision
*Fully appreciates and consistently adheres to company compliance procedures and standards for their role.

I look forward to hearing from.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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