Complaints Handler

Our prestigious client in Castle Marnia are currently looking to recruit an Complaints Administrator on a temporary contract ongoing.

Purpose of Job Role: To manager a relationship between our client and its customers, to deal with a number of Complaints and responded to in Writing

Customer service expertise - provision of a service to others
Excellent command of English with excellent written skills
Ability to work under own initiative
Build clear lines of communication with customers

Responsibilities:
Resolve Customer Complaints and General Enquiries were possible immediately
Where necessary forward Customer Complaints to the Area Managers for resolve and assist where necessary
Monitor daily the responses to Customer Complaints to ensure compliance with Financial Ombudsman Service Regulations

MUST HAVE LETTER WRITING EXPERIENCE

We are looking for someone to start as soon as possible.

Office Angels are an equal opportunities employer.