Compliance Officer

Our client, a leading national independent insurance brokers are seeking to employ a compliance officer. The role will involve complaint handling, supporting the branch network and business areas on regulatory matters, analysis of MI looking for trends etc. Experience in financial crime matters would be advantageous but not essential. The role offers the flexibility for the right individual to be based in either London (City), Leeds or Glasgow.

Job purpose

Deliver core components of the Group compliance plan by assisting in the embedding the Group’s compliance methodology in accordance with FSA and other regulatory and legal requirements. Delivering the objectives of the Compliance department. Keep abreast of all matters relating to the FSA Complaints handling requirements and alert management of any potential issues.

Key responsibilities & accountabilities

• Assist in developing and implementing an effective compliance strategy for the Group
• Work with the business and develop strong working relationships to ensure their buy-in to our Complaints handling Policies and Procedures and to ensure full regulatory Compliance throughout the Group
• Assist in preparing the Group for implementation of future regulatory changes
• Gather and provide timely and accurate management information for regulators and the business.
• Ensure prompt escalation of critical and significant compliance and complaint issues to the Compliance Policy Manager
• Ensure prompt escalation of potential Professional Indemnity claims to the Compliance Policy Manager
• Provide practical and innovative advice on complaint issues.
• Lead and assist with training on issues identified when handling complaints across the Group where required
• Maintain appropriate records of all complaints.
• Ensure consistency of complaint handling though-out the Group.
• Assist with Professional Indemnity claims where necessary
• Delivery of reliable, timely and relevant reports on complaints
• Maintain and increase industry knowledge to ensure appropriate competency levels
Assist the business in compliance with the Group requirements and FSA Principle for “Conduct risk”

Skills, knowledge & competencies

• General Insurance essential and Regulatory compliance experience desirable
• Complaints handling experience desirable
• Understanding of the FSA Handbook
• Persuasive and credible influencing and negotiating skills
• Understanding of confidential issues and the use of discretion
• Commercial awareness
• Communication skills, both written and presentational including letter writing
• Ability to offer solutions to the Group where issues exist with processes and procedures
• Knowledge of business processes and attention to detail
• General Insurance sector experience, willing to work towards CertCII

Competencies

• Adapting to change
• Communication
• Deliver business results
• Excellent customer service
• Planning and organising
• Problem solving
• Presentation skills