Fire Service Technician (London) - Shift Pattern

A Fortune 100 company, Johnson Controls is a highly successful, global company that blends financial stability with an entrepreneurial spirit. Recognised as the world’s leading provider of Real Estate, Facilities Management Solutions and Building Controls, a career with Johnson Controls can take you anywhere and offers unlimited opportunities for professional development and personal growth.

We require an experienced Fire Technician to join our team based on a Client site in London. This is a shift role which will have a working pattern of 4 days on, 4 days off.

Job Scope & Purpose
Focus maintenance and repair within set timeframe and according to defined process, service agreements and customer needs
Executes day-to-day technical installation and/or deals with service issues
Completes planned site / customer visits and resolves customer request / calls as dispatched
Develops positive customer relationships, ensures pro-active feedback on and documentation of the customer's equipment and systems status and of work completed

Key Accountabilities
Under general supervision, diagnoses and repairs systems malfunctions requiring specific technical knowledge and relevant qualifications as well as an understanding on time and material requirements. Seeks clarification and technical support where needed and escalates issues as appropriate.
Under general supervision, installs, starts up and commissions systems in line with defined regulations, standards and processes.
Understands and analyzes relevant technical documents such as manuals and technical updates, etc.
Communicates with customer upon arrival and before leaving the work site. Meets regularly with customer to become familiar with operating problems and reach full understanding of customer needs.
Keeps customer informed on the nature of service provided, outstanding issues, recommends system enhancement/upgrade/replacement and promotes the sale of change orders and/or additional labour & material work (L&M).
Advises and trains customer in system operations.
Documents work completed in a clear and concise way and promptly submits service reports.
Maintains and improves technical proficiency in Johnson Control's product lines.
Ensures compliance with the Johnson Controls safety culture and adheres to all applicable safety standards, requirements and equipment.
Ensures compliance with environmental and industry regulations, where required.
In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.

Position Requirements
Relevant qualifications in the specific trade (e.g. NSI / NACOSS)
Good product knowledge and overall system understanding
M&E Engineer with an Electrical bias
Knowledge of third party products advantageous (e.g. Pelco, DM,Honeywell, Janus,Casi)
Rota Callout
This position will cover a Client site in London and will be on a shift rota of 4 days on, 4 days off.
Johnson Controls is committed to equal opportunities