Senior Home Shopping Advisor - 22 Hours

Mamas & Papas is a unique multi-channelled business with over 60 exclusive stores in the UK and Ireland, a growing network of international franchise stores, including the USA, and sales channels that include prestigious national retailers, independent customers, ecommerce and mail order. We have one goal “to be a truly global brand”.

We are now seeking a part-time ( 22 Hour ) Senior Home Shopping Advisor to oversee the weekend operation ( Saturday & Sunday would be a standard part of the working week ) and to work one day during the week. This role will be instrumental in delivering the customer experience in line with the Mamas & Papas brand standards. You will be responsible for the operational standards and service levels by effectively managing workload and supporting the Home Shopping team in the resolution of escalated customer enquiries. The role will incorporate:

•Handling inbound sales calls in line with the Mamas & Papas brand service standards
•To manage live web enquiries
•Provide accurate and professional advice to the Mamas & Papas customer in terms of product and services
•To consistently achieve individual and team targets
•Maintain customer data integrity
•To be the point of escalation in the absence of the Home Shopping Team Leader

The ideal candidate will have worked in an inbound/outbound call centre environment and taken on additional responsibilities such as shift management/supervisor or coaching. You will be customer and sales focussed and have excellent communication and rapport building skills. Additionally, you must be computer literate. The shift pattern will consist of a 22 hour working week, inclusive of Saturday 9-5, Sunday 10-5 and one week day 9 – 5.30. If you are as ambitious as we are, take your 1st steps and apply today.