69,742 Live Jobs | 6,159,294 Live CVs

Search Jobs:

in

 
Search Jobs

Advanced Search

Scan this Quick Response Code with your mobile device
Register your CV Jobs by Email

The position for Senior Home Shopping Advisor - 22 Hours in Huddersfield is no longer available

 
 
Job Title

Senior Home Shopping Advisor - 22 Hours

Location
Huddersfield, West Yorkshire
Posted
19/03/2012 (09:29)
Agency/Employer
Description

Mamas & Papas is a unique multi-channelled business with over 60 exclusive stores in the UK and Ireland, a growing network of international franchise stores, including the USA, and sales channels that include prestigious national retailers, independent customers, ecommerce and mail order. We have one goal “to be a truly global brand”.

We are now seeking a part-time ( 22 Hour ) Senior Home Shopping Advisor to oversee the weekend operation ( Saturday & Sunday would be a standard part of the working week ) and to work one day during the week. This role will be instrumental in delivering the customer experience in line with the Mamas & Papas brand standards. You will be responsible for the operational standards and service levels by effectively managing workload and supporting the Home Shopping team in the resolution of escalated customer enquiries. The role will incorporate:

•Handling inbound sales calls in line with the Mamas & Papas brand service standards
•To manage live web enquiries
•Provide accurate and professional advice to the Mamas & Papas customer in terms of product and services
•To consistently achieve individual and team targets
•Maintain customer data integrity
•To be the point of escalation in the absence of the Home Shopping Team Leader

The ideal candidate will have worked in an inbound/outbound call centre environment and taken on additional responsibilities such as shift management/supervisor or coaching. You will be customer and sales focussed and have excellent communication and rapport building skills. Additionally, you must be computer literate. The shift pattern will consist of a 22 hour working week, inclusive of Saturday 9-5, Sunday 10-5 and one week day 9 – 5.30. If you are as ambitious as we are, take your 1st steps and apply today.

Job Type
Permanent
Contract Length
N/A  
Contact Name
Claire Keith  
Job Reference
179
Job ID
109179882
Applications
Be first to apply
 

Show me more Customer Services jobs in West Yorkshire
Other jobs in Huddersfield

Why not try a similar job search such as sales jobshome jobsadvisor jobsshop jobsmanagement jobs