Scandinavian Call Advisor

An opportunity has arisen for a Native Danish, Norwegian or Swedish Call Advisor. The successful candidate should ideally speak one or multiple of these languages.

Good levels of oral and written English is also essential. The appointment is within an Electronic Manufacturers based in Cardiff. This is a temporary ongoing post with a pay rate of £8.00 per hour, may increase to £9.26 after 12 weeks following review.

ROLE OBJECTIVE

Working as part of a fast paced European Helpdesk offering excellent customer service and first level support to customers.

KEY RESPONSIBILITIES

Ensure customer calls and Emails are dealt with in an effective professional manner:

Log all incoming calls, incidents and queries accurately onto a database system ensuring sufficient information is recorded:

Provide point of contact for customer updates:

Proactively act on data provided to enhance customer satisfaction:

liaise with logistics companies to arrange collections, deliveries and the resolution of problems:

Liaise with CS staff in Europe:

Use good reporting skills to produce statistical information on management and control of faults:

To contribute towards achieving the KPI targets for the helpdesk team:

Liaise with internal departments to ensure an outstanding level of customer service

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Ability to work well under pressure within a high volume environment:

A positive, enthusiastic and assertive approach:

Excellent telephone manner and customer care focus:

Planning - the ability to make decisions in response to need:

Quality - sets themselves high standards and be committed to their achievement:

Initiative - take the initiative in most situations and use their manager as a facilitator for sounding and suggesting new initiatives:

Flexible approach and enthusiastic dedicated team player:

Good listener:

Must be fluent in written and oral Danish/Norwegian/Swedish and English, additional European languages would be advantageous.

Compute literate

Experience in a similar fast paced, target driven service centre environment.