German Speaking Helpdesk Advisor

An opportunity has arisen for a German Speaking Helpdesk Advisor. The successful candidate should ideally be a native German. Hours of work are 7.45am - 5.00pm - 42.5 hours per week.

Good levels of oral and written English is also essential. The appointment is within an Electronic Manufacturers based in Cardiff. This is a temporary ongoing post with a pay rate of £9.00 per hour

ROLE OBJECTIVE

Working as part of a fast paced European Helpdesk offering excellent customer service and first level support to customers.

KEY RESPONSIBILITIES

Ensure customer calls and Emails are dealt with in an effective professional manner:
Log all incoming calls, incidents and queries accurately onto a database system ensuring sufficient information is recorded:
Provide point of contact for customer updates:
Proactively act on data provided to enhance customer satisfaction:
liaise with logistics companies to arrange collections, deliveries and the resolution of problems:
Liaise with CS staff in Europe:
Use good reporting skills to produce statistical information on management and control of faults:
To contribute towards achieving the KPI targets for the helpdesk team:
Liaise with internal departments to ensure an outstanding level of customer service

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Ability to work well under pressure within a high volume environment:
A positive, enthusiastic and assertive approach:
Excellent telephone manner and customer care focus:
Planning - the ability to make decisions in response to need:
Quality - sets themselves high standards and be committed to their achievement:
Initiative - take the initiative in most situations and use their manager as a facilitator for sounding and suggesting new initiatives:
Flexible approach and enthusiastic dedicated team player:
Good listener:

Must be fluent in written and oral German and English, additional European languages would be advantageous.

Compute literate

Experience in a similar fast paced, target driven service centre environment.