Appointment Setter

Principle Accountabilities

Driving Results

• Take personal responsibility for delivering mortgage lead generation, new business and related cross sales targets, through focused inbound and outbound telephony campaigns.

• Identify and action all lead and retention opportunities, including mortgage lead generation, new business and related cross sales.

• Monitor personal performance ensuring activity levels and conversion rates are achieved.

• Ensure all customer interactions and activities adhere to internal standards and external regulatory requirements.

Coaching & Training

• Maintain and share best practice techniques, driving self-improvement and team performance.

• Take responsibility for personal development plan, owning actions to improve performance.

• Ensure full product and systems knowledge is continually developed and maintained.

• Proactively seek feedback from Team Leader through regular observations and planned coaching sessions.

Relationships & People

• Actively promote and support teamworking, working together with team members and Team Leader to achieve team goals.

• Demonstrate an awareness of internal/external key stakeholders and Product Partners.

• Understand, support and drive lead generation, sales and marketing campaigns and strategies.

IT/Processes

• Adhere to best practice processes aligned to mortgage lead generation, new business and related cross sales target achievement.

• Understand and support working practises reviews, streamlining end-to-end procedures and ensuring maximum efficiency.

• Provide ideas and suggestions for improvements.

Salary: £15,000 basic - OTE £22,000

Bonus cap 4% ; Performance Bonus cap 5%

Hours: 6 week shift cycle to include weekends (Four days on and 2 days off)