The position for Account Management Advisor in Adlington, Chorley is no longer available
Account Management Advisor
My client is currently looking to recruit an Account Management Advisor:
To deal with inbound and outbound calls from clients who have failed to meet the level of contributions expected
To obtain all the relevant information and identify a solution that is appropriate for the client
To examine cases to identify arrears and negotiate a suitable plan for repayment
To manage all incoming correspondence email, letter, text and fax.
To demonstrate company values and behaviours
Liaise with clients regarding payments
To provide empathy, support and guidance to each client
Analysis financial information and discuss in clear and concise manner
To work with our Information Management System to record and analyse information
To gather detailed information that is relevant to the clients situation.
To confidently discuss the impact of the clients situation on their IVA
To explain the benefits and practicalities of the solutions most appropriate to that client
To investigate and reply to all incoming correspondence in a timely manner
To adhere to Data Protection and Money Laundering Acts
Any other duties as required.
Specific Skills & Experience
The successful candidate will be a strong communicator with a polite and confident telephone manner
Ability to listen carefully to callers, question and probe effectively for the accurate personal and financial information required.
Excellent communication skills both verbal and written
Candidate must have a non judgemental and empathic attitude
Be flexible, open and have the ability to adapt to change
Effective questioning skills and ability to negotiate payments
Ability to build relationships with other departments
Candidate should enjoy working as part of a team as well as being self motivating
Enthusiastic, positive and can do attitude to work
The ability to work to internal Service Level Agreements and individual targets
The desire to improve personal knowledge of Insolvency
To monitor and evaluate own performance, identify areas for improvement
Flexible approach to working practices and shifts
Experience of working within a outbound telephony environment
IT skills MS Excel, MS Word
Please note that you will need to meet the essential criteria for this role to be successfully shortlisted.
Hours of Work
Our operating hours are between 8:00am and 08:00pm. Our standard contracted hours are 37.5 hours for full time however for this role there is an expectation for overtime to meet the needs of the business.
This role will include working shifts which operate on the following basis*.
Working hours between 9am-8pm 3 late shifts per week and no weekend work
*Please note that there is an expectation for you to be flexible and although the standard hours are detailed above, these could change in accordance with business needs, in which case you will be informed in advance.