Desktop Support Manager

Source Team are currently working in partnership with a leading financial services client who are looking for an experienced Desktop Support Manager to support the IT infrastructure comprising desktops, servers, network, connectivity, firewalls, software and associated components within the firm.

The successful candidate will be/have

Highly self motivated
Experience of leading a Desktop Support team, preferably within the financial sector.
Highly motivated, capable of self motivation and the motivation of team members.
Strong customer service skills. The ideal candidate will be/have:

Microsoft Certified Professional (MCSE, MCSA or equivalent)
ITIL Foundation Your remit will include:

Leading a team of 5 desktop support engineers.
Support 650+ staff and desktop infrastructure over multiple offices.
Support of Desktop/Infrastructure to provide support to the business with a continuous service.
Monitor performance of Desktop Support team to ensure levels are within business requirements.
Regular analysis of support calls to prevent future problems.
Responsibility for Desktop Support team support of desktop PC's, printers, scanners, servers
Documentation of Desktop Support engineer procedures
Provide a point of escalation of complex service problems
Lead and motivate the Desktop Support team to ensure the overall output and quality of service meets business requirements.
Develop a knowledge share framework to avoid single points of failure. This truly is an excellent opportunity to join a market leading & well established business with an excellent package, bonus & career prospects on offer. Please call Nikola Christie on 01698 209 161 to discuss in confidence.