IT Helpdesk Administrator / Customer Service Administrator

Are you looking for new role that offers ongoing training and progression? Would you like to work for a growing organisation? Are you a customer service focused individual with experience of working on an IT Helpdesk? If so, this role could be for you…
An expanding managed service provider based in South Manchester are looking for an Incident Coordinator to work on their help desk to effectively and efficiently manage and coordinate all field Incidents, field engineers and spare parts to resolve incidents.
Your skills and experience; -

*Excellent customer service skills.
*Good geographical knowledge.
*Call logging / call handling experience
*Strong scheduling experience
*Resource dispatch knowledge desirable.
*ITIL process knowledge desirable.
*Ability to work well under pressure.
*Ability to multi task
*Experience in a similar role on an IT helpdesk
This is a great opportunity for someone to work for a growing organisation in an established helpdesk team where you will be given the opportunity to progress your career. If you have the relevant skills then send your cv