Operational Risk Manager IT

The Serco Global Technology Delivery (SGTD) business is being created to provide an integrated IS delivery capability that is fit for the future and supports Serco`s strategic ambition to become the World`s Greatest Service company. This is a new organisation within Serco and is in response to changing market conditions and the need to drive greater efficiency and effectiveness in IT delivery.

IT service delivery for both internal and external customers will be consolidated into the SGTD organisation. This organisation will be designed to have global scope and capability. The focus during 2012 will be on rapid integration and transformation of the existing IS shared services units within the UK and the establishment of a core network of delivery partners, both on-shore and off-shore.

SGTD will provide a full scope of IT services including infrastructure operations, applications maintenance and support, applications development and IT service management. SGTD will also manage pools of project and architecture resources, directly supporting bid teams and the transition/transformation of new and existing contracts.

The Operational Risk Manager will be responsible for ensuring SGTD is adequately controlled through the application of appropriate risk management processes within the IT Service Delivery function.

They will liaise closely with the Safety, Risk & Compliance function who will provide non-IT specific risk management services, and with the Global IT Risk and Assurance function to ensure SGTD risk management is in compliance with the applicable IT/IS Serco Management System (SMS) policies and standards.

Key Duties & Responisbilities

Ensure risks & issues are effectively managed across SGTDdefining acceptable levels of risk and effectively communicating the SGTD approach to risk and issue management

Develop an appropriate SGTD governance framework for the management of risks and issues within acceptable tolerance levels

Take active ownership of the SGTD Risk Register, ensuring active management of escalation of risks across SGTD

Input to the Business Unit, Contract and wider Serco risk registers as necessary in relation to risk and issues associated with the use of IT

Liaise across the SGTD Senior Management Group to ensure an adequate understanding and documentation of risks and issues is taking place

Work with Professional Services organisation to assess Project Risk Registers ensuring consistent treatment of project risks including escalation to appropriate levels of Management

Work with the Head of Commercial Procing & Trading to ensure our commercial governance adequately assesses and takes account of risks

Liaise with the Safety, Risk and Compliance function for guidance on methodology and approach, submitting SGTD Risk and Issues reporting, as required

Actively support and promote service excellence, constantly seeking ways to improve the service to deliver high levels of customer satisfaction.
Essential Skills Proven knowledge/ use of Risk Management Tools; CRAMM

Experience of working within a risk management role, ideally within an IT professional environment or similar business

Excellent understanding of IT Risk and Issue Management

Knowledge of RIsk and Issue Management methodologies

Good stakeholder management capabilities and able to build trusting relationships with business Managers and peers within the IT function

Has credibility when dealing with Senior Managers, with the ability to influence service design to meet service continuity requirements

A good knowledge of standard IT service and delivery operations; able to assess the robustness of processes and assess risk management

Degree level qualification or equivalent professional qualification

This role is subject to Security Clearance
Knowledge and Experience Proven knowledge/ use of Risk Management Tools; CRAMM

Experience of working within a risk management role

Degree level qualification or equivalent professional qualification
Leadership / Management & Soft Skills A person of integrity, living and demonstrating Serco values. A role model and agent of cultural change.

Pro-active, able to drive initiatives forward to a successful conclusion