Service Engineer

Job Objectives
• To ensure high levels of customer satisfaction by providing responsive, high quality service capability for Draeger Safety products for clients in the South of England.
• To promote Draeger service throughout the area.

Place in the organisation

• Reporting to the Safety Centre Team Leader
• The position is based at the Draeger Gatwick Safety Centre at Redhill, Surrey and requires a self-reliant, motivated, enthusiastic person to be able to work with the minimum of supervision.

Description of duties

• Service and Repair
o Carry out examination, test, service, repair and recalibration on the full range of products from the Draeger Safety portfolio, for example Breathing Apparatus including Air Containers, Chemical Protective Clothing, Thermal Image Cameras and Gas Detection instruments.
o Carry out examination, test, service, repair and recalibration on any other equipment as required.
o Carry out a range of inspection activities as covered by the Centre’s scope of accreditation:
o Work from the Gatwick Safety Centre at Redhill and, if required, support field service engineers at customer sites and facilities in the surrounding area.
o Liaise with field service engineers and Blyth workshop engineers as required
o May be occasions to provide ‘out of hours’ service support to field service engineers in emergencies
o Be prepared for occasional overnight stays in support of work activities if required

• Customer liaison
o Liaise with customers to deal with all queries in a timely and effective way.
o May be occasions to provide ‘out of hours’ service to customers in emergencies by supporting field service engineers
o Provide support to Product Sales Team as required.

• Personal development
o Undertake personal development and training as required
o Attend training courses as and where required
o Be prepared for occasional overnight stays in support of training activities as required

Key competencies
Communication skills (written and verbal)
Education: • Recognised apprenticeship/training in mechanical or electrical engineering with knowledge of pneumatic/electronic systems preferable
Work experience: • Experience in service and repair of range of relevant equipment or similar
• Experience in a range of engineering inspection activities
Skills & knowledge: • Excellent technical, diagnostic and repair skills
• Good communication skills in English language (written and verbal)
• Ability to detect and evaluate defects and understand the significance of such evaluation
• Knowledge and understanding of the technology used for manufacturing items being inspected and their use
• Knowledge of the use of the item being inspected
• PC skills with good knowledge of MS Office
• Full, clean driving licence
Attitudes: • Customer focus with a positive attitude towards solving customer problems
• Ability to communicate professionally with customers and present a positive image of the company
• Comfortable in dealing with colleagues and customers at all levels
• Confident and able to work under own initiative
• Able to work effectively alone and as part of a team
Other • Prepared to visit client sites as required
• Prepared for occasional overnight stays away from home
• Prepared to attend appropriate training courses as required
• Offshore work experience and certification may be beneficial