Customer Service Clerk - Distribution/Freight

kills / Role:

* Manage bookings with customers
* Processing data on internal and external IT systems
* Direct communication with Customers presenting an professional and proactive approach to issue and operations
* Reconciliation of management information and financial revenue, dealing with any discrepancies with expediency
* Accurate filing & maintenance of our and customer records
* Respond to queries from internal/external customers promptly & professionally
* Meeting strict deadlines
* Handling large volumes of customer queries
* Order processing
* You must be able to work as part of a team
* Carry out any other relevant duties as requested by the Line Manager to ensure the effective performance of the operation.

Skills:

* Strong customer service skills
* Enthusiastic team player
* IT literate, Proficient with MS Office Suite
* Excellent telephone manner / communication skills
* Enthusiasm, drive and great communication, written and verbal skills
* Confident and warm personality, a real people person
* Proactive, ability to anticipate needs with a 'can-do' attitude
* Resourceful multi-tasker with strong organizational skills
* Proven deadline achiever with proficient time management skills

Experience in Freight/Logistics admin prefered/advantage