Service Delivery Manager

Service Delivery Manager(Cleaning)
Central London
£27k-£30k

We are working with one of the leading Facilities Management providers in the country. With an interesting and varied portfolio of projects this company work with many leading Private and Public Sector Organisations.

Due to their continued success they have been awarded a new contract in Central London and require the services of an experienced Cleaning Manager to manage a prestigious contract.

To be considered for this role you will have Cleaning management experience and have a proven history of success. Ideally you will have managed Educational Facilities.

Duties

• Provide first class customer service at all times
• Ensure agreed KPI’s are met.
• Recruit, Manage and train staff to ensure high levels of quality.
• Monitor customer service levels through regular audits.
• Maintain Health and Safety in line with company policy.
• Manage budget and ensure profitable business.
• Identify new business opportunities.
• Professionally handle complaints and resolve any situations.
• To deliver excellent standards within the areas identified in the SLA.
• To ensure that the all information is provided to the administration team in a professional & timely manner & deadlines for reports etc are met.
• Clear communication as required to all areas of their responsibility.
• Management of all staff to ensure deliverance to their job description.
• To support the FM team in driving site standards.

This is an exciting opportunity to work with on of the leading FM companies in the Market who offer genuine career prospects for talented individuals.

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.