Customer Service Administrator

This industry leader based in Newbury are looking for a customer service administrator to cover a maternity contract for upto 6 months.

Order check & Correction
Updating/maintaining pricing
Generation of consignment stock take documentation
Quote preparation and tracking
Product availability check. Liaising with customers via phone
Sizing check. (MOQ (Minimum Order Quantity), Load optimisation)
MOT (Method of Transportation) selection and freight charge allocation
Messaging / status check (following up on orders with all concerned parties - Phone, Fax, E mail)
Shipping advice to customers
Documentation control / check & system update
Customer invoice Generation and query resolution, credit note issuance
Coordination & mailing of documents
Problem solving, consignment queries and complaints management
Returned goods management
Internal (Sales, Finance, Marketing etc) & External Customer communication
Liaise with Supply Chain controlling function on stock related issues
Forecasting, management of call offs & standing orders

Previous customer service administration is essential, Immeidate start.