Moped Civil Enforcement Officer

1.1 To provide an efficient and effective service of parking enforcement in accordance with Hammersmith and Fulham enforcement plan (including mobile duties),
Complete Description:
2. DESCRIPTION OF DUTIES

Key personal duties in order of importance:

2.1 To be acquainted with the London Borough of Hammersmith and Fulham’s controlled parking policies and the law related to parking, seeking guidance when necessary.

2.2 To be part of a uniformed team providing a patrol based parking enforcement service.

2.3 To identify infringements and contraventions of appropriate regulations and undertake enforcement activities as required by the Council procedures.

2.4 To record and issue Penalty Charge Notices using manual or computerised systems, accurately and efficiently.

2.5 Check the standard of all street and car park furniture, note damage if any, and ensure machines are operational and signs and lines are enforceable with particular emphasis on Health and Safety standards.

2.6 To check that parking signs and notices are accurate and that PCNs issued comply with relevant signage, to report inaccurate or missing signs and lines.

2.7 To maintain a pocket log and record evidence relating to parking contraventions activity, as necessary.

2.8 To make written reports and participate in adjudication hearings as and when required.

2.9 To respond to public enquiries onsite, advise of Council policy and procedures on the parking of vehicles and provide advice to the public on how to make formal complaints to the Council.

2.10 To use photograph equipment as required.

2.11 To use mobile communication equipment as required.

2.12 To issue warning notices as required.

2.13 Report any road traffic accident and assist in the best possible way.

2.14 To report to the supervisory management and to record evidence of observations of displayed valuables.

2.15 To carry out overnight lorry ban enforcement in line with the enforcement plan.

2.16 To participate in a frequent joint patrol exercise programme with the Police, Community police officers and other Council officers as and when required.

2.17 To operate as an on-board Civil Enforcement Officer on the Council’s removal vehicle enforcing on-street/off-street parking place orders and footway parking controls in accordance with legislation, guidelines and the policies of the Council.

2.18 To identify and report to the supervisory management suspected abandoned vehicles. Also to report, where necessary, vehicles failing to display a valid tax disc or for sale on the public highway.

2.19 To process abandoned vehicles in accordance with refuse disposal (Amenity) Act 1978.

2.20 To report problems e.g. defects to meters and machines, signs and road markings, acts of vandalism, on-street trading etc.

2.21 To assist in the ongoing day to day training and development of new and temporary staff.

2.22 To contribute to the service and team development by demonstrating good time keeping attendance record, beat coverage maximum time on street, effective communication skills with members of the public, good productivity, and excellent quality of work, as specified by the supervisory management.

2.23 To participate in the Council’s Appraisal scheme.

2.24 To participate in the Environment department’s contribution to ensuring an effective response to civil and other emergencies using skills/expertise relevant to the functions of the post and in accordance with council emergency procedures.

2.25 To comply with the Council’s Information Management related policies through adherence to the business unit’s documented procedures and processes. To report to the business unit manager any instances of non-compliance with business unit procedures. To report any errors, omissions or inadequacies in business unit procedures.