1st Line Support JobsDisplaying 1-20 of 405 1st line support jobs matched |
Job Title. Desktop Support Technician
Reports To. Service Manager
Overall Responsibilities 1st line remote IT support
1st line onsite support
Focus on customer care
Key Duties. Receiving and dealing with customer support calls
Liaise with 3rd party suppliers on customers behalf
Planning and managing Support Ticket queues
Quality of Service consistent and just beyond client expectations
Creative ideas for new, or improved service offerings
Flexible working hours
Limits of authority Whatever actions are required to provide the client with a reasonable level of high quality service.
Levels...
Our client is a leading software development company based just outside Milton Keynes. As a result of continued growth and internal promotion our client is looking for two 1st Line Support Advisers to join their busy team.
If you are interested/have a passion for IT and software and are looking to forge a career within this industry, this is the job for you.
Your day to day duties will include dealing with incoming calls and inbound emails in respect client queries. You will be dealing with end-users all the way through to Directors who have queries or problems. You will also be dealing with all internal 1st line queries. 75% of...
The Opportunity
Our client are currently recruiting for an experienced 1st Line Technical Support role. The ideal candidate will have experience of working within the Audio Visual industry providing support over the phone, logging and escalating issues. You will be responsible for providing desk based telephone support on Integrated AV systems to clients within the Corporate and Education sectors. This opportunity can create future career progression and to further develop and learn about AV technologies .
Salary: £20k-£23k
Your Skills, Qualities and Achievements
The suitable candidate will have experience of providing...
Concept Staffing, a leading local recruiter are sourcing an experienced 1st / 2nd line helpdesk application support person required by rapidly growing company in central Chippenham.
The role provides first line software and some hardware support to partners and customers across the UK and the EU. The successful candidate will ideally be qualified to at least GNVQ/A level in an IT related subject and must have some commercial experience of application support in a previous role.
The following skills are required:
- Sound knowledge of windows operating systems (XP, Vista and 7)
- PC hardware and software installation...
1st/2nd Line Support IT Technical
£18,000 - £20,000 per annum plus benefits
London Bridge
The role:
You will be providing technical support to the team from 9:00am 6:00pm. You will be responsible for supporting the users by phone and email and you will be the first point of call for any technical issues.
You will be implementing and maintaining Hardware, Software, network products and Windows XP, Vista and Windows 7.
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Liaising staff/clients through a series of actions...
Spring Personnel are currently recruiting for a 1st Line Network Support Technician for our client based in the West Bridgford area.
Our client is a VoIP network operator who support around 500 system users. The role will involve taking email and telephone reports of faults, diagnosing faults and where possible, resolving them in the first instance, or escalating more complex faults to a 2nd Line Support Technician.
The successful candidate will be responsible for providing an efficient and effective support service.
Additional responsibilities will include:-
* Maintaining records of reported faults
* Reporting...
1st Line Support Analyst Position
4 month contract ( with possibility of extension)
Southampton
£9.50 per hour
***Security Clearance is required for this role***
An exciting opportunity has arisen for an experienced service desk support analyst to join one of our leading company's and assist within the their Service Desk. The job will require eligible candidates to provide 1st Line IT Support as well as deliver exceptional customer service.
Major Tasks and Activities:
*To answer calls received to the Service Desk, logging all calls received as issues or requests to agreed standards
*To utilise active listening...
My client is a provider of a bespoke software package and they have just had sign off for a 1st Line Application Support Analyst role at a Graduate / Junior level, ideally you will have some commercial experience in a support role or any qualifications (MCP, MCITP, MCDST) and be degree educated (
Working within the technical service department you will be the first point of call for supporting my clients bespoke software, customers will call you therefore you may need to set up 3 machines and replicate the issue to then over come it for the customer. Working with Windows technologies is essential as is the ability to provide great customer...
Video Support Engineer 1st Line - London - circa £34,000
We are currently working with a multinational managed serviced agency based across the Globe. Due to the size of the organisation they are currently looking to expand their video support function in their London offices. The role will be working within a friendly, hard working and dedicated team supporting the APAC clients.
The APAC clients are mainly based in Australia so the shift will be between 11pm to 8am Sunday to Friday.
The main duties / accountabilities for the role are:
Working within a helpdesk environment (telephone, email and video calls)
Job responsibilities
An excellent opportunity has arisen for a candidate with previous helpdesk experience to join a busy office, providing support and basic training to users in a fast growing company. (This is not a network or domain admin or hardware support position)
Key Tasks:
*Answering all incoming support calls and emails from clients and assisting with remote training.
*Dealing with queries and logging calls on an internal system
*Liaising with the other teams regarding any queries or problems
*Testing new software to ensure smooth running and assisting with quality assurance
*Escalating any queries to the 2nd...
Our client is seeking a 1st / 2nd line Support technician who will be involved in the maintenance, repair, configuration and installation of computer equipment and the installation and configuration of software to company standard. To provide first line hardware support. Problem solve and identification. Help Desk Response: Email, Internet, various software applications. Telephone, Internet supervision and maintenance. You will have a thorough understanding of PC network protocols and the confidence and competence to operate on a live business critical system.
You must have previous experience within a similar role.
...
1st line Technical Support Advisor
My Financial client in Bournemouth is seeking a Technical Support Advisor.
You will be responsible for answering calls regarding IT technical queries about the Mortgage point of sale system helpline, large amount of calls for short periods of time.
You must have call handling & technical experience
Start: immediate
Location: Bournemouth.
Salary: £7.50 per hour.
Duration: 16 Weeks.
...
Position: 1st & 2nd Line Support
Location - Maidstone, Kent
Pay rate per day: £70 - 75 per day
Rolling Contract to start ASAP
**Preferable that eligible candidates will hold a valid CRB check*
Job title & specification:
Perform 1st and (on occasion) 2nd line helpdesk duties,
logging details of calls promptly and accurately
Expected to solve a wide range of more general problems or resolve more in-depth problems within their capability
using the remote management facility to resolve problems when appropriate.
Queries that cannot be answered by the jobholder would be assigned according to pre-defined...
1st line support (6 month contract)
Urgently require a 1st line support analyst who is available immediately and can start work on Tuesday 8th May.
Hourly rate is £11-12 (experience dependent) working for 7.5 hours per day + 1 hour for lunch. Must have previous experience supporting onsite / remote users across the Microsoft suite (MS office, Exchange and Active Directory) with general hardware or software experience.
The hours you must be available to cover are 7am - 7pm.
There will be potential for weekend and standby work as well as contract extension.
You will be expected to log calls, escalate issues and...
1st Line Support - £23,000 - £28,000 + discretionary bonus and excellent benefits and working environment.
This is a great opportunity to join a global organistation where long term career progression exists.
The successful candidate will possess proven software support background coupled with exceptional customer service skills along with the following skills/attributes:
Problem solving trouble shooting, thinking laterally and questioning the situation before having to escalate the issue
Customer Service passionate about providing a quality service to clients
Resilient comfortable working in a pressured...
My client is a successful manufacturing company who are looking for an experienced 1st Line Support / Helpdesk Administrator.
The ideal candidate will have a good understanding of network and infrastructure, ideally with some knowledge of servers, you must be able to build PCs and install software and be able to trouble-shoot hardware problems.
Responsibilities will include:
*Providing initial point of contact.
*Log calls and attempt to solve issues at 1st level.
*Escalate calls to 2nd level as required.
*Maintenance of user logins and permissions
*Provide support for printers.
*Liaise with support vendors.
1st Line Support Analyst required for an initial 6 month contract in Milton Keynes.
Candidates are required to hold current SC security clearance.
Candidates will be required to answer and log IT service requests received via phone, web-logged calls or email.
Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (eg Remote Support, FAQs, Troubleshooting Guides, and Knowledge base articles). Log actions taken and resolution.
Where 1st contact resolution is not possible escalate calls to the appropriate resolving group as required.
This role will require the...
IT Support Engineer / 1st Line Support
£20,000 - £25,000
Swiss Cottage, Finchley Road
Responsibilities:
ICT Support
To investigate user issues and log on the relevant IT logging systems
To be the 1st line fix of all ICT issues to the best of abilities and escalate if appropriate
Ensure daily backups are checked, backup log maintained and resolved if issues
Support new users in using our IT infrastructure (e.g. Microsoft products)
Weekly order of IT consumables
Weekly report to IT manager
Continually strive to improve the service of the IT team and always look for ways to enhance the service...
Leading UK company requires a Support Analyst to provide 1st line support to the UK business enabling prompt resolution of system issues minimising operational and business disruption and performing within agreed KPI's?s.
Duties to include:
* Resolve support calls and technical problems in a timely manner and to a consistently high standard referring to Operational Support team as necessary
* Ensure all issues raised are allocated a call number and a detailed resolution applied within the agreed KPI's.
* Maintain regular updates to calls reflecting current status
* Liaise with EU IT Applications team, Operational Support...
Our client is looking for someone with an IT background who is able to provide IT support to a variety of customers in a fast paced and progressive environment. There is currently high performing team who are looking for someone to add to their diverse range of skills and knowledge.
Good customer service skills are required in addition to technical knowledge. Full training is provided on support of bespoke systems.
Requirements:
*IT literacy (XP, Windows 7, Office 2010 incl. Outlook, Active Directory)
*Customer service skills
*Ability to work hours between 7:00am and 18:30pm Monday to Friday
*Good English skills
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1st Line Support Jobs
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