2nd Line Support Jobs

Our client is a small independent business with a really strong team and growing business. Supporting a range of businesses from day to day problem solving, through to network installations and pro-active maintenance, their engineers are delivering support to the highest level. Having had an exceptional 2012 they are seeking two additional team members to manage the workload. They seek enthusiastic and motivated team players with excellent technical and interpersonal skills, as well as a genuine passion for IT and new technologies.
The successful candidates will have practical experience at delivering quality 2nd/3rd line support and...

Adecco are currently recruiting for 2nd line support to join our client's team in Borehamwood on a temp - perm basis.

This role will be Monday - Friday and working hours 8.30am - 5.30pm

The ideal candidates will have a minimum of two years in 2nd line support, someone who can use dell, Microsoft and has experience with laptops, desktops and KIT . Backup and Citrix experience is preferred but not essential.

Day to day duties will include:

- First line user support and troubleshooting
- Remote support
- Administration and support of desktops and laptops
- Data backups and restores
- Training and support...

Desktop Support Analysts
temporary on-going contract
Manchester City Centre
Full-time hours Mon - Fri
£12.50 per hour

Rullion Resource are acting as an employment business on behalf of our client, one of the UK's leading banking and retail groups.

We are currently seeking experienced desktop support analysts to join our client's busy city centre department. Candidates must have a trouble-shooting mind set, and have the ability to follow through with queries from start to finish, being able to multitask and prioritise workloads.
Excellent communication skills are essential as you will be dealing with a variety of...

£40,000 - £50,000 + Bonus + Benefits
Oxfordshire/Buckinghamshire

The Company

A passionate commitment to innovation and customer service, significant investment in advanced technology and skills, together with the flexibility to respond rapidly to changing customer needs - these are just some of the strengths that have made our client an award winning national market leader in the provision of hosted unified communications services for a prestigious portfolio of customers.

Keen to capitalise on significant market opportunities that could quadruple their turnover in the next few years, they are looking to appoint a high...

Experienced 1st/2nd line Technical Helpdesk Advisors

Zest Personnel are working with a Client whom is a leading Service Operations Centre supporting broadband communications and telecoms providers within the ISP industry. They are looking to recruit enthusiastic and technically minded individuals to join the squad to support customers with internet issues, Broadband router support and general IT services.

* Technically geeky and have a passion for troubleshooting broadband issues, Internet connection issues and a good understanding of internet networking
* Good understanding of DSL routers and modems
* General understanding...

Successful company in Maidstone, Kent is now looking for an IT Support Technician. As IT Support Technician you will be offered a salary of up to £27,000. IT Support Technician is a 2nd Line / 3rd Line role.

Duties and Responsibilities:
• Support the Microsoft Windows OS customer base
• Resolving technical issues with customer Hardware and Software in a timely and efficient manner, as well as installing new system and server solutions
• Working as part of a team to investigate and resolve customer problems
• Troubleshooting customer equipment via the phone, remotely, and in person on-site
• Detailed documentation of...

This rapidly expanding Debt Collection, based in Surrey, are actively seeking an experienced 2nd Line Support Technician to join their highly inspiration team.

Within this varied role, the successful 2nd Line Support Technician will be:

* Installing network cabling
* Liaise with a clients and suppliers
* Providing on-site support to desktop users who use a variety of operating systems
* Researched and tested migrating a clients from Exchange 2003 to Exchange 2013

You will already have experience:

* Providing all round IT support
* Provide Desktop support for Windows (7, 8)
* Administrating MS...

My Client are a successful IT company based in Bradford and are looking to recruit a 2nd or 3rd Line Support Consultant.

You will join a team of 6 within our overall, expanding, Client Support department (currently 40 people), providing assistance to users of the Proclaim Case Management Software.

The Support function provides a critical service for our demanding clientbase.Dealing with a varied level of IT user, from novice through to technical administrator, you will take enquiries and lead them through to a successful resolution.Enquiries will be mainly related to the bespoke Proclaim software (full training on this will be...

We are urgently looking for 1st/2nd line desktop support technician to join a global organisation in Swadlincote.

We have interview slots for week commencing June 3rd.

The key role will be to provide first/second line support and offer problem resolution to internal and external customers assisting them with hardware and software problems.

The successful candidate will be a team player, however have the ability to work under thier own initiative, have excellent communication and organisation skills, and will have gained similar experience in a previous role although a recent graduate with a relevant degree will be considered...

1st & 2nd Line Support
Borehamwood, Hertfordshire
Full Time

Our client is looking for an enthusiastic and hard-working individual with customer service experience and excellent communication skills. The ideal candidate will have a good knowledge of Microsoft Office and knowledge of Sharepoint is required. This is a great opportunity for you to work for a growing company who truly care for their staff.

Role:
1st & 2nd Line IT Support

Requirements:
* Excellent written & verbal communicator

* Excellent people skills, and customer focused

* To respond to helpdesk requests from customers and...

Choralis Consulting are under instruction to recruit a Senior ICT Support Analyst to be based in Chester. You as the successful candidate will provide 2nd\3rd line Desktop\Infrastructure support for ICT operations in the north. You will act as Team Lead to ICT staff.

You will ensure service desk requests assigned to you and your team are dealt with in a professional manner and within reasonable time scales. A large part of your job will involve resolving network and workstation issues at satellite sites in north, remotely and on site.

This is a great opportunity for someone looking to progress their career by being exposed to a...

1st/2nd Line IT Support Professional
£23,500 per annual + Car Allowance
Permanent
Winchester
Due to start - Beginning of August 2013

An Exciting opportunity has arisen to join one of our client's teams based in Winchester working within their branch as an IT Support Professional. The ideal candidate will be a driven individual with the ability to think on their feet and possess experience in the following skill sets and responsibilities.

Job Description:
*1st/2nd line support
*Answering telephone support calls and logging into Service Now.
*Resolution of Incidents and Tasks assigned to the Team
*Escalation...

ROLE: Technical Support Analyst
LOCATION: York
KEY SKILLS: MCP, Windows 7, MS Office, Active Directory, TCP/IP, Blackberry

DESCRIPTION: Great opportunity for an experienced helpdesk consultant to join a tight knit team that provides support and other IT services to my client who are an industry leading organisation.
We are looking for a confident communicator who is pro-active and understands the need for a high level of customer care. Support will be provided both face to face and over the phone so you must have prior experience of working on a busy helpdesk including logging calls and escalating issues when necessary.

We are looking to recruit a bright capable 2nd line help desk support / desktop support / service desk professional with solid understanding around microsoft products and active directory as a minimum. Any certification a huge plus (MCSE in Windows 2003, MCTS, MCITP).

You will be technically tested so any server based skills a huge plus.

Great opportunity, good company, very nice working environment with a company that invests in its staff.

Permanent positions only, based close to Tunbridge Wells, please email your latest CV to Roger at Jump IT today in the first instance ...

12 month contract

Reports To Service Desk Team Leader

Responsible for successful resolution of tickets assigned to the Service Desk Technical Team and support for all client side computing

Key Purpose of Job:
Perform 2nd line functionality for the Information Systems Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users within the company across multiple sites

Key Tasks:
Ownership of request through to resolution, following up and closing as necessary
Diagnosis and troubleshooting of assigned tickets to resolution or escalation where necessary
Provide...

Technical Support Engineer required for immediate start within a reputable dedicated support organisation.

The successful candidate will have the ability to efficiently provide 1st and 2nd line support to clients.

Experience of providing support to PCs, Windows OS, Microsoft Office 365, Microsoft LINQ, and infrastructure related technology is essential.

Candidates will need to have at least a minimum of 1 year experience in a client facing support role and need to be clear and confident communicators.

Please send CV in the first instance

...

My client, a leader in their market, require an experienced 2nd line support engineer to join their existing team. The main responsibilities will be to maintain, install, configure new user accounts and include the ability to resolve or escalate issues relating to their Windows infrastructure.

Supporting desktop hardware/software and peripheral devices, ensuring all issues are logged appropriately then ensure the resolution or escalation are undertaken to comply with agreed SLA’s.

You will ideally be able to show expertise with:
•Windows XP/Windows 7
•Microsoft Office 2010 Suite
•Active Directory administration, including...

Do you have experience of working in a Help desk position and are looking for a new opportunity?

Do you have any of the below qualifications?
CCNA
CWNA
MCSA
Comptia A+
or equivalents

Do you have experience of troubleshooting for wireless networks and devices?

We are recruiting for a global organisation who are looking to recruit 2nd line technical help desk staff to support their portfolio of products.

If your passion is technology and you believe just good customer service is not good enough then we want to hear from you!

Interviews are taking place this week; please apply On line if you can...

ROLE: Technical Support Analyst
LOCATION: York
KEY SKILLS: MCP, Windows 7, MS Office, Active Directory, TCP/IP, Blackberry

DESCRIPTION: Great opportunity for an experienced helpdesk consultant to join a tight knit team that provides support and other IT services to my client who are an industry leading organisation.
We are looking for a confident communicator who is pro-active and understands the need for a high level of customer care. Support will be provided both face to face and over the phone so you must have prior experience of working on a busy helpdesk including logging calls and escalating issues when necessary.

The Role:

Our Clients, an established provider of IT solutions, based in Cambridge are looking to recruit an experienced Support Engineer to join their growing service operation.

Your job will be to provide second-line telephone and remote support to end users on desktop, laptop, PDA, printers and associated applications.

Duties will include:

• Post implementation support for Windows Server and desktop environments including Remote Desktop Server.
• Network administration (LAN, Firewall, Wi-Fi etc.).
• You will accurately maintain and update details of support activities in the support ticketing system and proactively...

Job Description:

Our client is seeking an experienced 2nd Line Support Analyst to join their growing Service Desk Team.

Role Overview

This will encompass all tickets which cannot be handled at 1st line and which require further investigation, analyse and potentially validation of issues. The role also encompasses aspects of system configuration for new or existing clients, which is achieved through our clients internal tools.In order to continue to provide our growing client base with this expected high level of service.

Person Specification

The role requires supporting our clients in their use of our online...

1st / 2nd Line Support - Windows XP / 7, Microsoft Office, Hardware Support
My client has an urgent requirement for someone to provide 1st / 2nd Line Support who has an excellent knowledge of Windows XP / 7, Microsoft Office, Hardware Support (Printers, Laptops, Desktops, photocopiers) and Networks. This role will involve providing support for projects such as replacing the company's photocopiers and day to day activities. My client is looking for someone who has excellent communication skills, is enthusiastic and keen to get stuck in. This role will be based between to sites so your own transport would be an advantage however it is not essential...

Our client is look to recruit a 2nd line (second line) Application Support Engineer to work with the new business team. This role will involve both time in the office and time on client sites as the role develops. To be the right candidate for this role have 2nd line support engineer role you have of project delivery and implementing bespoke solutions using a Citrix / Microsoft environment, preferably with some experience of delivering this on virtualised machines. A background in working in a Hosting/Cloud environment is plus.

The key experience required is below;

Essential experience

*Windows Server 2008r2 configuration...

1st/2nd Line Support Engineer - Farnborough - Contract - 3 Months

Austin Fraser are looking for a 1st/2nd Line Support Enginrer to join our client based in Farnborough.

The 1st/2nd Line Support Engineer will be responsible for providing telephony and deskside support to a variety of customers so it is importmant that in additional to good technical ability you also have strong communication skills.

To be successful in the role you should be enthusiastic and have a positive, pro-active approach to work as well as having experience in the following technologies:

-MS Office
-Windows XP
-Outlook/Exchange
-Citrix...

1st/2nd Line Support Engineer - Camberley - Contract - 3 Months

Austin Fraser are looking for a 1st/2nd Line Support Engineer to join our client based in Camberley.

The 1st/2nd Line Support Engineer will be responsible for providing telephony and deskside support to a variety of customers so it is importmant that in additional to good technical ability you also have strong communication skills.

To be successful in the role you should be enthusiastic and have a positive, pro-active approach to work as well as having experience in the following technologies:

-MS Office
-Windows XP
-Outlook/Exchange
-Citrix ...