Help Desk Jobs

Responsibilities

Assuming sole responsibility for the Helpdesk function at the company, ensuring that the desk is always manned and that enquiries are dealt with promptly and efficiently.
Dealing with telephone and email queries from clients placing requests for new work, maintenance and repair, communicating requirements to the relevant departments and contractors as promptly as possible.
Assisting with placing orders, making appointments and presenting a professional image to clients.
Client liaison to co-ordinate and schedule work in-house and for sub-contracted labour.
Dealing with telephone and email enquiries from...

Our Client based in London is currently looking for an IT Helpdesk Support Officer/ Helpdesk Problem Management Officer.

Working on an online estate agency service, online e-forms and housing registers.

The role involves taking and investigating calls - where possible the call will be dealt with or resolved straight away. Where more technical expertise is required, the call is referred to inhouse technical specialists. The role involves managing offshore IT providers and development teams in the problem management and resolution process. Calls must be responded to in line with the published service level agreement. Customers must...

IT Helpdesk
Haslemere, Surrey
C. £18,000 - 22,000 + benefits

Due to expansion, we are seeking a Junior IT Helpdesk Engineer with qualification in IT (degree, masters, MSCE, MCP or similar papers) and either some knowledge of C# / SQL / Java ideally with experience of working in customer service or call centre role or even IT Helpdesk Engineer . This is a role which will progress and develop into pure Developer or Project Manager role in the future.

Providing support to a large customer base the Junior IT Helpdesk Engineer will be expected to provide support on their systems as well as develop and extend their technology including...

Technical Helpdesk (Epicor-ERP)
Chessington, Surrey
£35,000 + benefits and parking

An Technical Helpdesk (Epicor-ERP) is required by this group to provide application technical support for the development, enhancement, customization and maintenance of ERP System for the division. The Technical Helpdesk (Epicor-ERP) will take ownership of user problems, develop reports/dashboards for end users to facilitate data analysis, assist with documentation, support users with ERP installation and optimisation, monitor performance of programs after implementation.

The Technical Helpdesk (Epicor-ERP) will have:
Degree in IT (or similar...

My client is seeking an IT Helpdesk Support Technician to provide helpdesk support services resolving both hardware and software issues, and assisting with the installation of new equipment and software packages. You will be reporting to IT Operations Manager and working as part of a 5 member team.

Duties include:
•Provide effective helpdesk support with a professional level of customer service.
•Identify and fix software and hardware faults quickly and efficiently. Liaise with
•Infrastructure team and external providers to ensure complex faults are repaired to the required standard.
•Plan and manage all IT issues for conferences...

PERM POSITION - £13,000 commencing 23rd July 2012

HELP DESK ADMINISTRATOR - LATE SHIFT - 2.3O pm to 10.30 pm - HALEWOOD, LIVERPOOL

A vacany has arisen with one of our clients based on site at Jaguar for a late shift Administrator you will be responsible for the timely operation of the Help Desk during production hours, this role involves expediting both internal and external requests for work to employees or approved sub-contractors in a prompt and efficient manner.

You will be reporting the the Facilities Manager, will need a good telephone manner, be computer literate with particular reference to Microsoft Office, capable...

The Danwood Group is Europe’s largest independent document solutions provider. We are looking for enthusiastic individuals to join our growing company. In just four decades, Danwood has become the largest independent supplier of office printing equipment, consumables and associated management services in Europe. Today we support companies and organisations large and small via our network of over 40 offices and over 1800 staff, combining our specialist expertise with the personal touch.

An exciting opportunity has arisen for a Help Desk Service Engineer to work at our customer premises situated at West Midlands Police

The main responsibilities...

Dialler Help-desk Consultant
£18,000 - £25,000
Caldicot

Office Angels are pleased to represent a dynamic and expanding business who now require a Dialler Help-desk Consultant to join their team.

You will be required to provide help-desk support to existing clients. This could be providing technical support to resolve telecoms dialler system problems to more general advice and guidance. You will be asked to advise clients on how to set-up 'campaigns' to designing services such as setting up a new system database.

Ideally, you will have worked in a Central Support role with a sales force in a call-centre environment...

Our client is a dynamic, high-tech company that has doubled in size in each of the past two years and is forecast to do so again this year. It provides a complete and fully integrated business management solution designed to support online retailers in all aspects of their business, allowing them to save time and money and grow their businesses rapidly.

This is a fantastic opportunity for an ambitious graduate to join a growing team of analysts providing technical support.

Description

As Help Desk Junior Support Analyst you would learn to utilise the corporate support tools and deploy the resources necessary to support our...

Bureau Veritas are seeking an IT Helpdesk Analyst to provide frontline IT support at their offices in Didsbury.

The role is 6 months fixed term contract, however this is with a view to being extended or turning permanent.

Role Purpose:
To provide a UK Helpdesk Service to all BV Offices and Home Workers, The role is performed within the framework of the BV Quality Assurance System, the Code of Ethics, and the BV Group Policies.

KEY SKILLS:
Knowledge of all IT Support principles, including Windows XP, Microsoft Office & Lotus Notes.
Good knowledge of the BV Business.
Excellent Customer Service and Time Management...

Desktop Support / IT Helpdesk / IT Support Analyst: Crawley, West Sussex

Windows Server 2008, Active Directory, Windows XP

We are looking for an experienced Desktop Support / IT Support professional to join our Microsoft gold partner client in the Sussex area. You will offer desk side and remote support (Phone and email) across the business to ensure the smooth running of all aspects of the in-house IT.

As such, you will need to have gained strong commercial exposure within a desktop support capacity and have wide IT knowledge and troubleshooting abilities. Below is the essential knowledge which is required:

- Windows...

IT Helpdesk Support Agent / Web Customer Support Agent- Award Winning E-retail Software Provider
Newbury, Berkshire
£22,000 to £28,000 (depending on skills) + benefits

This is a fantastic opportunity to work for a fast growing award winning company that focuses on innovation in the e-retail sector. We lead the way in providing hardware and software based solutions to the independent retail sector.

We are looking for a Technical Customer Support Agent to contribute to the innovation which has been at the heart of our success.

Key Tasks:

1. Telephone Answering – first point of contact.
> An important role in...

I need up to FOUR Service Desk Analysts for this extremely busy Service Desk based in Milton Keynes.

To be considered for these roles you need to have a good Service Desk/Help Desk background and be ready to start a new assignment asap.

***** PLEASE BEAR IN MIND THAT ALL SUCCESSFUL CANDIDATES WILL BE REQUIRED TO UNDERGO A BASIC CRIMINAL RECORD DISCLOSURE *****

The roles will include (but not be restricted to).

Performing first level support
Delivering quality solutions to users
Inputting information to call management system
Liaising and working with the appropriate resolver groups
Problem escaltion...

My client in Torquay is seeking a helpdesk Assistant to join their successful support team. The help desk assistant forms the main day to day interface between our advisors and clients.

Requirements for the role:

•Maintain a sound understanding of the organisations business and requirements.
•Dealing with all inbound calls and client walk in’s
•Offering advice on services and products
•Resolving issues or reporting issues where necessary
•Able to remain calm under pressure or when working to tight deadlines
•Strong organisational skills with ability to work independently without supervision

The ideal candidate...

An exciting opportunity has arisen for a Helpdesk Manager for a Facilities Management company in the Oxfordshire region.

The role of Helpdesk Manager is extremely important as you are crucial in ensuring the department exceeds client expectations. It is important that clients, suppliers, sub-contractors, staff and other outside agencies are greeted in a warm, friendly, courteous and professional manner.

The Key Areas of Responsibility are:

To manage the provision of a defined range of helpdesk services, including processing enquiries and co-ordinating orders.
Liaison with the relevant departments and contractors to ensure...

We are currently recruiting for an experienced Helpdesk Assistant to work on a busy maintenance helpdesk for a large Hospitality organisation in the City.

This is a temporary- ongoing position which would suit an enthusiastic candidate who is eager to develop and improve their customer service experience in a friendly, team orientated environment.

Duties involve:

- Answering a high- volume of calls
- Chase up queries
- Resolving on- site issues
- Communicating and liaising with contractors and engineers
- Logging calls/ info on in house database
- Data- in- put into Microsoft Excel

Candidates must...

Spring Personnel in York are looking to recruit a helpdesk analyst for one of our prestigious clients.

The Opportunity:
An exciting position has arisen for a Helpdesk Analyst within an IT Support Centre for a large multi-national company based in York.

The Company:
This company is held as a key player in their market and is currently growing at a fast pace. This is an excellent opportunity would be great career move for any individual looking for progression and recognition.

The Role:
The role as a Helpdesk Analyst will be to support the internal staff regarding their IT issues, from simple password resets to more...

Do you have experience within a Call centre Environment? Can you promptly answer any incoming calls to the help-desk with the specified solution? Are you able to work on shifts?

My client is looking for a Help-desk Operator to assist in their busy team, the successfully candidate will need to be able to following the help-desk procedures for tracking maintenance requests, chasing contractors for information and relaying back to the customer using appropriate methods of communication. You will have a good knowledge of Excel and Word.

The shifts that you will be required are Saturday 8am -2pm and Sunday 11am - 7pm.

Please...

IT Desktop & Helpdesk Support
Chessington
£27,000 + benefits including

An exciting opportunity for an IT Support Analyst to join large organisation with subsidiary companies in Chessington in a team of 4, providing 1st line technical support to users, taking ownership of problems, being proactive to find solutions and logging all calls through to resolution. These may be a mix of remote and desktop tasks and software and hardware issues including mobile and laptops.

The IT Support Analyst will have:
Degree in IT, MCP or similar
Previous helpdesk experience within a Microsoft environment
Experience of backups, system...

Spring Personnel in York are looking for a Helpdesk Analyst for a multi-national company based on the outskirts of York.

The Opportunity:
An exciting position has arisen for a Helpdesk Analyst within an IT Support Centre for a large multi-national company.

The Company:
This company is held as a key player in their market and is currently growing at a fast pace. This is an excellent opportunity would be great career move for any individual looking for progression and recognition.

The Role:
The role as a Helpdesk Analyst will be to support the internal staff regarding their IT issues, from simple password resets...