Helpdesk Jobs

We are recruiting for an experienced Helpdesk or contracts administrator to work in the Leeds area for a prestigious national Maintenance firm.

Helpdesk administrator duties will involve:
- liaison with the engineers and end clients organising the maintenance schedules
- data entry on internal database - job and job grade information
- generation of purchase orders and the chasing of job sheets/time sheets
- logging and reporting of PPM's and reactive schedules
- back office support for accounts administration
- telephone duties including client enquires
- customer service and relationship building with key contacts...

We are looking for a talented enthusiastic Technical Helpdesk Analyst. This really is a superb opportunity to become a key player in a rapidly expanding company. You will be working in an enjoyable working environment and report to a Manager who wants to help you succeed. You will receive the best product training available and be heavily supported throughout your progressive career.

The Client: Is a leading Manufacturer of highly advanced specialist electronic systems used within demanding transportation applications. My client possesses a strong order book with a multitude of highly prestigious customers and is in a period of...

Title: 1st Line Support Analyst / Helpdesk Support Analyst
Location: London
Salary: £18,000 - £21,000
Skills: MS Windows 7, MS Office 2010, Active Directory, MS Exchange, LAN, VOIP

If you are a recent IT graduate with a year’s industry work experience, or a budding IT enthusiast with a genuine desire to develop a long term career in IT Support then this could be the ideal role for you.

My client, a leading brand in digital marketing, email marketing, data strategy and e-CRM are actively recruiting for a bright, enthusiastic 1st Line Support Analyst / Helpdesk Support Analyst to join their friendly support function. Working...

IT Helpdesk Advisor / Analyst / Technical Support
Croydon
Circa £22,000

IT Helpdesk Advisor
Our client is now looking for an experienced IT Helpdesk Advisor to join the team in Croydon, paying a salary of circa £22,000.

Our client’s purpose is to be the best in everyday accessible beauty and is committed to bringing innovation and the latest styles and trends to every high street in the UK and Southern Ireland at fantastic prices.

They are now looking for an experienced IT Helpdesk Advisor to provide an effective 1st line level of support to all customers within the group of companies. It is the IT Helpdesk Advisor...

Position: Helpdesk Manager (ITIL & Windows7)
Location: Sunderland
Type: Permanent
Start: ASAP
Salary: £30 - £35 000 (possible car or car allowance of £4000)

The Role
The Helpdesk Manager will manage a team of helpdesk analysts (x2) and ensure that agreed targets are met and appropriate qualitative standards achieved. You will develop and implement robust processes to ensure that a high quality service is provided to both internal and external customers along with implement methodologies to improve first call resolution and design and develop an enhanced reporting structure which ensures the early identification of product...

Our client are an established Facilities Management service provider who are looking to recruit an experienced Helpdesk Operative based from their Farnborough offices.

You will be the first line of contact on the helpdesk for all external & internal customers, third parties & suppliers. Ideally if you have worked in an engineering or construction helpdesk environment this will be hugely advantageous.

Main Duties:

1. To co-ordinate the Helpdesk operation from 08:00 to 17:30
2. Deal promptly with all telephone enquiries
3. Log requisitions and distribute as appropriate.
4. Complete and update all records for...

The role: Helpdesk Manager

To manage the provision of a defined range of helpdesk services, including processing enquiries and co-ordinating orders. Liaison with the relevant departments and contractors to ensure the allocation of duties to meet workload demands. Maintenance of accurate records including use of Tabs computerised maintenance management system.

Key result areas

Acting as the main point of contact for the Helpdesk within the company,
co-ordinating tasks and events as required.
Processing all maintenance repair requests to achieve targets.
Updating clients and contractors on the progress of tasks...

Helpdesk Operator - Redhill, Surrey

£18000-£21000, 25 Days Holiday, Excellent Pension Scheme, Healthcare Benefits

Shifts - 12hrs 4 days on 4 days off rotating

The Company

This systems engineering solution provider supports a range of remote software driven devices on behalf of their customers. They are currently looking for Helpdesk Operators to join the team in providing 1st line telephone and email support to external customers.

The Job

The Helpdesk Operators will be responsible for;

Taking incoming phone calls and emails from customers that have problems with devices or systems
Recording...

Workplace Law Career Network are currently working on behalf of a nationwide FM contractor with a focus on soft services seeking to recruit an experienced Helpdesk Supervisor. The role will be based out of the head office and the successful applicant will work closely with the Helpdesk Manager to manage the central support function for all internal and external customers in the pursuit of maintaining key performance indicators and service level agreements.

A knowledge of computer aided facilities management (CAFM) is essential as you will be expected to help champion the existing systems and promote their use and development within the...

We are currently recruiting for an experienced IT Helpdesk Support team member to join our client based in North Liverpool.

Main Responsibilities of Role:

1. To provide a 1st line support to users, alongside undertaking responsibility for specific tasks and assisting the Group IT Helpdesk manager and other IT team members as required.

Other Responsibilities.

1. Provide a high quality 1st line support service to users: - log telephone calls, ensuring that all necessary information...

1st/2nd Line Helpdesk Support Engineer - Award Winning Ecommerce Software
Newbury, Berkshire
£22,000 to £28,000 (depending on skills) + benefits

Heads-up: For this role you need to know HTML, CSS, SQL & Excel

This is a fantastic opportunity to work for a fast growing award winning company that focuses on innovation in the e-retail sector. We lead the way in providing hardware and software based solutions to the independent retail sector.

We are looking for a 1st/2nd Line Helpdesk Support Engineer / Technical Customer Support Agent to contribute to the innovation which has been at the heart of our success.

Key...

Our Client based in London is currently looking for an IT Helpdesk Support Officer/ Helpdesk Problem Management Officer.

Working on an online estate agency service, online e-forms and housing registers.

The role involves taking and investigating calls - where possible the call will be dealt with or resolved straight away. Where more technical expertise is required, the call is referred to inhouse technical specialists. The role involves managing offshore IT providers and development teams in the problem management and resolution process. Calls must be responded to in line with the published service level agreement. Customers must...

IT Helpdesk
Haslemere, Surrey
C. £18,000 - 22,000 + benefits

Due to expansion, we are seeking a Junior IT Helpdesk Engineer with qualification in IT (degree, masters, MSCE, MCP or similar papers) and either some knowledge of C# / SQL / Java ideally with experience of working in customer service or call centre role or even IT Helpdesk Engineer . This is a role which will progress and develop into pure Developer or Project Manager role in the future.

Providing support to a large customer base the Junior IT Helpdesk Engineer will be expected to provide support on their systems as well as develop and extend their technology including...

Technical Helpdesk (Epicor-ERP)
Chessington, Surrey
£35,000 + benefits and parking

An Technical Helpdesk (Epicor-ERP) is required by this group to provide application technical support for the development, enhancement, customization and maintenance of ERP System for the division. The Technical Helpdesk (Epicor-ERP) will take ownership of user problems, develop reports/dashboards for end users to facilitate data analysis, assist with documentation, support users with ERP installation and optimisation, monitor performance of programs after implementation.

The Technical Helpdesk (Epicor-ERP) will have:
Degree in IT (or similar...

IT Helpdesk Technical Consultant, IT Service Desk Team Lead - IT & Technology Company
Shoreham-by-sea, West Sussex
Negotiable Salary plus bonus and benefits after qualifying period
We are a well-established IT and Technology company with offices in Shoreham-by-sea, West Sussex and London.

This position is the most senior technical role within the Service Desk team, responsible for escalation of incidents from the 2nd / 3rd line engineers. This role will specifically focus on dealing with re-occurring incidents through problem management.

This role will also be responsible for reviewing and accepting work being handed...

IT Helpdesk Administrator, London.

This is a newly created role in a very exciting and fast paced client environment and is to provide 1st line IT Helpdesk support in order to provide an excellent customer service to the business, whilst consistently achieving objectives and deadlines. Your primary responsibility will be to ensure all work coming into the Services team is recorded and assigned to the relevant and correct IT staff member. You will need to have a clear interest in working in IT, good organisation/ prioritising skills and you will need to be friendly, approachable, helpful and flexible. You will also need good communication...

Spring Personnel in York are looking for a Helpdesk Analyst for a multi-national company based on the outskirts of York.

The Opportunity:
An exciting position has arisen for a Helpdesk Analyst within an IT Support Centre for a large multi-national company.

The Company:
This company is held as a key player in their market and is currently growing at a fast pace. This is an excellent opportunity would be great career move for any individual looking for progression and recognition.

The Role:
The role as a Helpdesk Analyst will be to support the internal staff regarding their IT issues, from simple password resets...

My client is seeking an IT Helpdesk Support Technician to provide helpdesk support services resolving both hardware and software issues, and assisting with the installation of new equipment and software packages. You will be reporting to IT Operations Manager and working as part of a 5 member team.

Duties include:
•Provide effective helpdesk support with a professional level of customer service.
•Identify and fix software and hardware faults quickly and efficiently. Liaise with
•Infrastructure team and external providers to ensure complex faults are repaired to the required standard.
•Plan and manage all IT issues for conferences...

My client is looking for an individual with a strong background in running a helpdesk (preferably from construction or property) to join their contracts team. This is a long established company who are thriving in their marketplace. The role offers a salary of up to £19k with benefits.

The Role

Running the helpdesk on a daily basis
Dealing with customer queries
Handling customer complaints
Liaising with contractors

The Candidate

Previous experience running a helpdesk
Strong communication skills
The ability to work autonomously and as part of a team
Good time management skills

If you feel you...

• Candidate must be literate, numerate and most importantly articulate
•Must have good computer hardware and software knowledge
•Excellent telephone manner
•Must be aware of brand values and qualities
•Working towards Microsoft MCSE qualification
•Previous experience in a corporate technical customer facing role
•Must be self motivated, tenacious as well as a team player
•Must have the ability to communicate with and work effectively with colleagues, internal departments as well as customers
•Must be able to work under pressure
•Must have a flexible working attitude
•Must be able to contribute to individual...