Service Desk Jobs

Excellent opportunity has arisen to join a leading company within their field as a Service Desk Team Leader based in Haverhill, Suffolk.

Duties and Responsibilities:

Customer Management

Ensure the Customers expectations are managed professionally and efficiently, when receiving incoming calls to the service desk, received by telephone or email. Ensuring receipt and despatch is carried out in the most efficient manner.

Ensure sufficient personnel are available on the phones at all times and accurate data collection on the call handling system is maintained to a high level.

Ensure status of the call is communicated...

A fantastic opportunity to work within a well known homeless charity based in Hammersmith for an experienced IT service desk analyst to join the team on an on going temporary basis. Working for a worthy cause you will be required to record, investigate, diagnose and action all operational events, alarms, faults and service requests ensuring that issues are escalated where appropriate and all records are updated in a timely fashion and are in line with standard operating procedures.

The successful candidate will have:

A minimum of 2 years experience within a Service Desk or similar customer service role
ITIL Foundation certificate...

Technical Service Desk Analyst - 1st Line Support, 24x7 rota, Active Directory, Exchange, ITIL. My client, a large and rapidly expanding Managed Services and Outsourcing organisation in central London, are looking for a Technical Service Desk analyst to provide client facing 1st Line support on a 24x7 rota (4 days 4 days off, rotating day and night, 12hr shifts), working within an ITIL framework. You will provide 1st line support and fixes as well as Infrastructure Monitoring and front-line advice to all end-users on software and hardware related problems escalating to 2nd and 3rd Line Support where necessary. You will be a well organised, hard...

Our client is a global company, who operate across the UK, Europe and worldwide. They are currently looking for Service Desk Analyst, to work within their technology division. The role will be based on a 6 month contract with the possible view of going permanent. As the successful candidate your role will involve a number of operational duties, you will be the first point of contact for IT Service Desk support, answering the telephone, monitoring emails and logging all in-coming calls. You will be expected to manage yourself and provide support for others on a day to day basis. You will provide cover when required to the internal Service...

• Job title: Service Desk Analyst
• Location: The Grange
• Address: London – N14 6PW
• Contract: Interim until 31/12/2012
• Hours: 37.5 hours per week
• Salary: £19,179 per annum pro rata
We are currently recruiting a Service Desk Analyst who will provide user support service through help desk activities, first and second line support, in order to solve business related problems and minimise disruption.
Essential Criteria
• AD version 2008R2 experience
• Exchange Management Console 3.0
• Good knowledge of Windows XP and MS Office 2003/2007 including Outlook
• Some knowledge of basis network infrastructure (UTP...

Our client, a top law firm in the city are currently seeking a Service Desk Call Logger, who will support all their systems.
Key responsibilities
•Acting as the first point of contact for all business IT incidents;
•Answering all calls in a professional and helpful manner,
•Ensure all Service Desks calls are recorded effectively in the call logging system;
•Monitor and log all Service Desk voicemails and emails into our call logging system:
•Provide customers with initial holding response to logged emails and calls, ensuring they are fully aware of the status and progress of their call;
•Aim to continually improve levels...

Vacancy : Service Desk Co-ordinator
Location : Reading
Job Title : Service Desk Co-ordinator
No of Staff Required: 1
Days Per week : 5
Start Date : 01/06/2012
End Date : 31/10/2012
Start Time :08:30
End Time :17:00
Pay: £70.00 LTD per day.
Job Description :The objective of the Service Desk Co-ordinator role is to successfully manage a number of small projects at one time.

Skills :Key Competencies: * Good knowledge and experience within an administration/organisational role * Effective listening and verbal communication skills, as dealing with global accounts * Excellent written communication skills * Excellent...

Service Desk/Support Analyst
Contract - London - Monthly rolling

Main Purpose of the Role

*Provide first and second line Helpdesk support.
*Assist with infrastructure change / build activities.
*System backups. Checking error logs / event logs
*
Essential Skills and Experience

At least 3 years working in an IT support capacity.

Microsoft operating systems XP/Windows 7. Microsoft Office applications, Outlook, Sharepoint. Confident desktop and notebook computer and printer/copier configuration skills. Good understanding of computer networking, TCP/IP. Knowledge of Active Directory. Use of remote control...

Experienced 1st Line Helpdesk Technician within IT Services required for IT Support Company in Huddersfield.

They are looking for a highly motivated IT Professional to join the team, who provide first-class IT Support services to customers throughout West Yorkshire & surrounding areas.

The position will be based at their Huddersfield office, and will involve providing technical support to customers with software or hardware problems. It will also involve hardware builds & repairs.

Candidates must have previous experience working within a Helpdesk environment, taking calls, logging incidents and dealing at 1st stage or escalating...

Do you have excellent Customer Service skills and a passion for IT? Are you keen to work for a well established and successful IT company? Are you looking for a career with great progression and opportunities?

Our client, a leading IT Solutions Provider, is looking for a Service Desk Analyst to join their team. Working within this fast paced and progressive company, you will primarily be responsible for 1st level support and triage, being the central point of contact between the customer and the company.

Primarily your duties will include:-
•Answering inbound telephone calls
•Providing telephone and ticketing based support...

Service Desk Team Leader
Permanent - London - £30,000

As Team Leader of a team of 4 taking ownership of 1st and 2nd line support calls via phone, remote and desk-side, hardware and application support. Support services are based at company Head Office and provide support to users in London, running on a Windows 2008 domain, Exchange 2007. Client machines consist of Windows 7 to all levels of user abilities from secretarial to senior partner level.

PRIMARY RESPONSIBILITIES:

*Troubleshoot and resolve problems in person and via phone on all company supported applications and some personal apps where appropriate.
*Answer...

The Service Desk Analyst / Customer Support will assist with the following services as and when directed to do so by the Client:
Responsibilities:

· Take calls from end-users;
· Raise System Incident Reports
· Liaise with the Support Team(s);
· Escalate any issues to the Service Desk Manager;
· Be flexible and knowledgeable in accepting and progressing all System Incident Reports
· Follow-up and update System Incident Reports, the end-user and the Support Team(s);
· Perform Asset Tracking;
· Undertake and complete tasks as required by the Service Desk Manager in a timely manner;
· Continually strive...

Working within a busy service department our client is seeking a Service Desk Co-ordinator / Call Logger co-ordinate and allocate service and return calls working to Service Level Agreements. We are seeking an individual who has excellent communication and organisational skills. The key duties are: Call logging, allocation and closure. Updating customers of estimated arrival times for engineer's. Supporting the engineers, arranging delivery and collection of stock. Scheduling Engineers calls. ...

Service Desk Analyst
Nottinghamshire, Leicestershire, M1 Corridor
Permanent
£16,000 + benefits

Syntax Consultancy have been engaged by an industry leading IT Services company who have exciting plans to double there turnover in the next 12 months. On the back on this expansion plan my client are in the process of recruiting a team of IT Support Analysts. You will be tasked with working within a 1st line support team to provide IT support assistance to their client base. If you are interested in this exciting opportunity please apply swiftly as we have interview slots W/C 6th February.

Key Skills, Duties and Responsibilities...

A motivated Service Desk Technician / 2nd line Technical Support professional is required for our exclusive market leading global client based in Southampton to join their existing IT team on a 6 month interim fixed term assignment. In return there is an excellent salary and benefits package including; Contributory Pension Scheme, Private Medical, Denplan, Share Purchase Scheme, Child Care Vouchers, Educational Assistance and 20 days holiday increasing to 25 days with service.

This role is an immediate requirement and would suit an experienced IT Support/ Desk top support professional with good 2nd line and 3rd line support experience...

IT Service Desk Analyst - Manchester

Capita are currently recruiting into a fantastic position as a IT Service Desk Analyst in Manachester.

Purpose of the Job

To provide IT Support services across a broad range of IT issues to all IT users throughout the Association. You will be responsible for all software/hardware related issues.

Key Accountabilities:

- To provide 1st & 2nd line technical support via telephone and email queries. To provide guidance and support to the service desk assistant.

- Responsible for incident management, ensuring all incidents are progressed through to resolution in adherence...

Fantastic opportunity for an experienced Service Desk / Helpdesk Analyst with Wealth Management experience and a solid Service Delivery background to join this well-established and hugely successful financial software house. Must have proven Service Desk skills with ITIL processes, experience with both Unix and Windows Server and knowledge of SQL. You will also have experience of monitoring/implementing SLAs

The company:

Based in the City of London, this friendly and highly professional company produces a range of innovative, highly complex financial software for the global Wealth Management & Investment Banking industries.

My client is a leading ICT Solutions business who are recruiting for a Service Desk Analyst to join their team in Washington on a permanent basis. The responsibilities of the role will include:-

* Answering support requests directly from customers
* Network and Server Monitoring through automated Network Management Alerts and Escalation to relevant Support and Telco Suppliers
* Taking ownership of customer service requests and incidents
* Implementing fixes and solutions where appropriate, either via email, discussing directly with the customer or via remote control
* Escalating calls to Technical Resolution groups
* Daily...

Information Systems Service Desk Deputy Manager!
Salary £31-38k dependant upon experience & excellent benefits
FTC for 18 months
Central London

Adecco is delighted to be working with our client to recruit an information systems service desk deputy manager who will to provide 2nd line technical support as part of a Help Desk team, with a responsibility for delivering a high quality, customer focused query resolution services across the SITS student administration system.

The successful candidate will ideally have demonstrable experience working as a SITS Help Desk Analyst or some knowledge of SITS and E Vision applications...

Swim Recruitment are looking to recruit a IT Service Desk Analyst in the Customer Services Team based in Norwich. This is a 3 month, full time position.

Your job will be to:
*The post holder will be responsible for contributing to the delivery of a first-class IT Service Desk provision to all the customers
*The post holder will work closely with other members of the IT Services team and will also liaise with all levels of management and employees throughout the business to achieve the key responsibilities below.
*Maintain and develop the team's internal adherence to the ITIL framework and key deliverables.
*Ensure all incidents...