Support Analyst Jobs

One of the UK's leading e-system providers are experiencing a period of sustained growth and have a fantastic opportunity available.

Your main responsibilities will require you to:
Accurately classify and log 1st and 2nd line support calls from 3rd party providers and clients via telephone & email using the Service desk tool.
Use own initiative to process and prioritise faults according to incident type and contract in line with SLA’s
Implement Data Quality corrections as needed on existing calls to ensure Service Desk metrics are as accurate as possible.

Run routine SQL scripts to resolve standard Service Requests.

We a seeking a dynamic, ambitious, 1st and 2nd line technical support member to join our expanding team.

You will be responsible for providing support for our clients infrastructure and deliver a responsive and effective support service for client issues and requests. A good sense of commercial awareness is also required to maximise any sales opportunities that may arise.

Key skills - Experience with Microsoft Active Directory, Microsoft Windows Server and Windows group
policies.
Microsoft Windows Server 2003/2008 administration.
Microsoft Exchange 2003+ administration and good knowledge of Activesync.
Blackberry...

Support Analyst

We are currently recruiting for a number of Support Analysts to be based in Edinburgh.

You will be working for an established IT consultancy and either be responsible for supporting network and server infrastructure for both external clients and internal teams, working under the supervision of a Systems Administrator configuring network, server and storage infrastructure, laptops and desktop PCs. It is essential to have experience of working in a Microsoft environment, experience of Active Directory, IIS, VMware specifically vSphere, Dell Server hardware and management, and MS Office 2007. You must also have knowledge...

Our prestigious client are currently looking to recruit a Support Analyst to join their expanding team based in Derby.

The The position is a Long term Temporary Position for 3-6 months.

Purpose of role:
To provide high quality and technical help desk support to customers by phone, email or web user and gain a clear understanding of the customer requests.

MUST HAVE EXPERIENCE IN CMIS - ESSENTIAL

Duties And Responsibilities:
*Ensure we provide support for our products:
*Log customer support calls and emails in the company customer relationship management system.
*Diagnose the issue and where possible provide...

6 Month Contract - Circa £25,000 (pro-rata)

Working for a digital agency responsible for award winning designs for award winning businesses, this is a rewarding opportunity for a Support Analyst to work with a prestigious British business, supporting a variety of applications varying in both urgency and complexity.

As a Support Analyst, you will enhance our client's support team with your analytical and problem solving abilities, keeping their workforce functioning to standards expected of an esteemed employer. Ultimately, you will take responsibility for:

• Investigating a range of system issues - differing in...

An exciting permanent opportunity has arisen to work for Capita Plc as a Support Analyst within their IT team. Capita are a FTSE 100 listed business and currently are the UK market leader within the business process outsourcing field. This role offers an excellent opportunity to work for an individual businesses with the security of working for a large corporate.

This role is primarily to provide IT support for an accountancy and finance package and will involve responding to incidents that Capita's clients have on a day to day basis. Providing remote support for databases and websites will be a key part of this role. The role also offers...

An exciting permanent opportunity has arisen to work for Capita Plc as a Support Analyst within their IT team. Capita are a FTSE 100 listed business and are the UK market leader within the business process outsourcing field.

As a Support Analyst your responsibilities would be:

To support Integra Financials, General Ledger, Sales Ledger, Purchase Ledger, Purchase Ordering, Cash Management, Fixed Assets, Stock Management, Employee Expenses etc.
Testing and recreating customer reported incidents in your own test environment
Providing customers with known fixes or workaround if one exists
Logging on to client sites and...

Helpdesk Analyst, Helpdesk, Helpdesk Officer, Helpdesk Support, Technical Support, 1st Line Support, System Support, Systems Analyst, Configuration, SC Clearance, SC Cleared, SC Level, DV Clearance, DV Cleared, DV Level, Public Sector, Central Government

An exciting opportunity has arisen to join a high profile client, based in Milton Keynes. The Helpdesk analyst will lead the relationship with provide 1st line technical support and troubleshooting to End-Users and systems support staff on multiple systems.

Key responsibilities:

- Test new releases of software (Pyramid and Tardis) to ensure updates and components are fully...

IT Support Analyst (initial 6 month fixed term)

Cirencester

Up to £22,000 pro rata

We are a FTSE 100 IT Consultancy looking to recruit an IT Support Analyst to join us at a time of excellent growth and expansion. Due to a recent promotion we are looking to recruit an IT Support Analyst to work as part of a team providing world-class support services to our private and public sector clients. You will deal with and solve incoming calls from our customers on a variety of software issues. You will receive training on how to use and support our bespoke software and products so you can provide first rate support over the phone...

Technical Support Analyst - "Support Analyst", Support, SQL, SharePoint, Troubleshoot, "SQL Server", BPM, VB, Data, SSRS, Database, Network, Infrastructure - Peterborough - £40000+ Package

Our leading client is looking for a Technical Support Analyst to assist with their on-going project developments and implementations. This is a fantastic opportunity to be the primary point of contact to user team members within this global organisation, whilst expanding on your existing skillset with exposure to cutting-edge Microsoft technologies such as SQL Server, SharePoint and the .Net Framework.

Key Skills:

Minimum 3-4 years...

Application Support Analyst - Glasgow

Our client is a major international company and due to expansion of their Glasgow based operations in Glasgow City Centre, they are looking to immediately recruit a IT Application Support Analyst. The role will be to support business critical applications, issue resolution, problem management and incident management on the Helpdesk. You will be providing support to internal users across the business and experience within Wealth Management, Investment Management, Asset Management, Trading or Financial Services organisations is required. Any experience of Powerbuilder, MS SQL, Sybase would be a positive...

Our client is currently looking to recruit a Customer Support Analyst in their Wimbledon office. Reporting to the Customer Support Manager you will have specific responsibility for the 1st Line end user support. Successful applicants will deal with all support queries in a professional manner and within the timeframe defined in our client’s service level agreements.

The role includes but is not limited to:
• To provide front-line advice and software assistance to clients and end-users, identifying problems and troubleshooting where appropriate.
• To ensure all support cases are recorded accurately in the customer relations database...

A great opportunity has arisen for an experienced Technical support analyst to join a busy team. You will be providing second line technical support to customers over the phone. You will need to be competent with all Microsoft packages and be familiar and confident in word & excel.

Key Responsibilities and Accountabilities
Second point of contact for all customers for product/solution support.
Accurately updating and maintaining internal records and systems.
Supporting the business by ensuring excellent customer service internally and externally
Logging calls on a support database.
Providing technical support...

Parkside Finance & Accounting are currently recruiting for an Functional Support Analyst for a 12 month FTC based in Harrogate.

The client a corporate Financial Services organisation are looking to recruit a Functional Support Analyst to provide support across the business:

To provide functional financial support
To provide business performance analysis to functional heads
To support business unit management teams (and commercial support teams) in understanding and managing the cost base. You will be a Part Qualified/ Qualified Accountant with experience of carrying out duties similar to those outlined above. You will...

Our client based in BD12 is currently looking to expand their IT Department and is currently looking to take on an experienced Technical Support Analyst.
ESSENTIAL FUNCTIONS:
• Answering and responding to technical support issues.
• Useing standardized tools and techniques for problem call resolution of computer software, hardware, Telephony, LAN or WAN related problems. As required, uses analytical skills and experience for the correction of complex and difficult to resolve situations.
• Initial or 2nd level response for technical support issues.
• Responds to technical trouble issues, service requests, or system and operation...

My client is seeking a Second Line Support Analyst with Trade Floor support experience. They need to have excellent knowledge of FIX protocol.

The Second Line support analyst will provide advanced troubleshooting and technical support to Object Trading's clients on the FrontRunner solution. They will be part of a global support team focused on providing customers exceptional resolution management as well as protecting the efficiency of the internal quality assurance and development teams.

*A solid understanding of financial markets and electronic trading platforms; especially exchange listed derivatives (futures, options, spreads...

Project Planning Support Analyst

Project Planning Support Analyst required to work for an international FMCG company during a large SAP implementation.

Candidates must have solid commercial experience working in a similar Project Planning Support as well as exposure to a large manufacturing or FMCG organisation, have previously worked on a large technology implementation project (ideally SAP) and an excellent attention to detail.

The Project Planning Support Analyst will be responsible for:
Understanding the requirements of the Project and the SAP implementation
To deliver the effective and accurate upload of...

The Company -

This Global IT company based in the Thames Valley Park Reading require a Technical Support Analyst.

Working in a customer support role the successful candidate will provide telephone support to the company's global client base for their clinical trial software.

Language requirements for the role -

Spanish & French or Spanish & German or French & German

Responsibilities:
1.Provide Technical Telephone and Email support to Users of the clinical trials software products

2.Ensure ownership of issues as per the Service Level Agreement.

3.Enter relevant data into Remedy (software tool...

Code Red Associates (CRA) is a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & growing organisations throughout the UK. We are currently looking for an experienced Systems Manager for a respected organisation in London, an organisation committed to employee development and achievement. The ideal applicant will either be an experienced Systems Support professional with added expertise in programming in SQL.

The purpose of the role will be to support the Civica Universal Housing & Contact Manager applications. You will have experience of working within a systems team within a Social Housing environment...

THE ROLE
The Support Team offers clients assistance with all queries relating to the use of the product. The role is primarily a telephone support role, where team members handle queries which range from simple ‘how do I do this?’ queries to much more complex queries.
Key duties:
Providing excellent client service and support
Assisting with the training of new members of staff and ongoing training of existing staff
Identify trends in client queries which can be used as feedback in the development process
Assisting in the creation of training and support documentation for use by clients and staff (FAQS and Knowledge Base Articles...