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| Job Title |
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Telemarketing Coordinator |
| Location |
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Cumbernauld, Scotland |
| Job Number |
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118451942 |
| Posted |
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04/05/2012 (20:47) |
| Agency/Employer |
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Johnson Controls |
Description
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A Fortune 100 company, Johnson Controls is a highly successful, global company that blends financial stability with an entrepreneurial spirit. Recognised as the world’s leading provider of Real Estate, Facilities Management Solutions and Building Controls, a career with Johnson Controls can take you anywhere and offers unlimited opportunities for professional development and personal growth.
Are you currently working within a Telemarketing/Telesales environment and looking for a new challenge? Would you like to join a market leading global organisation that encourages employees to innovate and apply their knowledge and talent in an environment which values teamwork, integrity and diversity? If you do, then Johnson Controls would like to hear from you.
We are currently recruiting Telemarketing Coordinators to join our busy team based in Cumbernauld, Scotland.
Purpose and Responsibilities
Key purpose of the Telemarketing Coordinator role is information gathering with a view to establishing quality first appointments on behalf of the UK & Ireland Service Sales team, by contacting ‘end user’ customers or their third party representatives. In full, the responsibilities associated with this role include:
- Identifying quality first appointments for UKI Service Sales team
Online research of marketing potential and ensuring the information gathered is accurate and kept up to date.
- To assist in the development of the future sales business.
- Strategic targeting of end users, multi-site and national companies.
- Planning, issuing and follow up of mailshots to strategically selected clients, in line with sales and marketing plan.
- Effective handling of enquiries from customers via telephone and email
- Ensuring that the customer database is maintained and updated on a daily basis.
- Administrative duties in relation to market research and ensuring that a smooth and efficient operation is effected and maintained at all times (PowerPoint, Excel and Word).
- General assistance with sales support function, as required
Additional Requirements
Travel may be required for training & development workshops including UK & Ireland sales meetings.
Essential Competencies Required
* Effective communicator / presenter
* Decisive and fact based decision maker, with sound business judgement
* Team player who can work well alone, or as part of a team
* Innovative and creative
* Tenacious and determined
* Commercial awareness
* Attention to detail
* High level of commitment, drive and initiative
* Proven record for meeting tight deadlines
* Total customer focus
* Committment to finishing the job
* Knowledge gained within the Building Services Industry is desirable but not essential
This position will be based in Cumbernauld, Scotland and applicants must be eligible to work in the UK as well as provide original documentation to evidence this.
We offer a competitive salary and comprehensive benefits package together with genuine opportunities for you to develop your skills and build on your career.
Our employees enjoy working in an environment that offers great advancement opportunities, including award winning training programmes, great benefits such as pension, healthcare, health insurance and much more.
Johnson Controls is committed to equal opportunities.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Lead Technician - Wallasey |
| Location |
|
Merseyside, Merseyside |
| Job Number |
|
107782992 |
| Posted |
|
04/05/2012 (00:10) |
| Agency/Employer |
|
Johnson Controls |
| Description
|
|
A Fortune 100 company, Johnson Controls is a highly successful, global company that blends financial stability with an entrepreneurial spirit. Recognised as the world’s leading provider of Real Estate, Facilities Management Solutions and Building Controls, a career with Johnson Controls can take you anywhere and offers unlimited opportunities for professional development and personal growth.
Service Lead Technician - Industrial Refrigeration
Reports to Field Ops Team Leader
Job Scope & Purpose
Focus on design, commissioning and inspection and trouble shooting of highly complex systems within set timeframe and according to defined process, service agreements and customer needs
Primary 'on site' customer contact for technical installation and/or service issues. May be considered the 'face' of Johnson Controls at the customer site
Resolves highly complex customer request / calls as dispatched
Develops positive customer relationships, ensures pro-active feedback on and documentation of the customer's equipment and systems status and of work completed
May act as on site project leader and provides technical coaching to less experienced service team members and coordinates on site work activity for highly complex and multi person jobs. May include overlooking activities of subcontractors.
Scope: Field operations -Industrial Refrigeration S&S
Key Accountabilities
Leads diagnosis and repairs systems malfunctions requiring specific technical knowledge and relevant qualifications as well as an understanding on time and material requirements. Seeks clarification and technical support where needed and escalates issues as appropriate.
Under general supervision, installs, starts up and commissions systems in line with defined regulations, standards and processes.
Understands and analyzes relevant technical documents such as electrical schemes, fluid schemes, piping diagrams, psychometric diagrams, etc.
Communicates with customer upon arrival and before leaving the work site. Meets regularly with customer to become familiar with operating problems and reach full understanding of customer needs.
Keeps customer informed on the nature of service provided, outstanding issues, recommends system enhancement/upgrade/replacement and promotes the sale of change orders and/or additional labour & material work (L&M).
Advises and trains customer in system operations.
Documents work completed in a clear and concise way and promptly submits service reports.
Maintains and improves technical proficiency in Johnson Control's product lines.
Ensures compliance with the Johnson Controls safety culture and adheres to all applicable safety standards, requirements and equipment.
Ensures compliance with environmental and industry regulations, where required.
In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
Position Requirements
Relevant qualifications in the specific Industrial Refrigeration trade
Ammonia certification is essential
Complex product knowledge and advanced system knowledge
Must have experience of dealing with Industrial Refrigeration units not commercial
This position is to be based from Wallasey, UK.
Johnson Controls is committed to equal opportunities
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Lead Technician - Slough |
| Location |
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Slough, Berkshire |
| Job Number |
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107782445 |
| Posted |
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02/05/2012 (19:31) |
| Agency/Employer |
|
Johnson Controls |
| Description
|
|
A Fortune 100 company, Johnson Controls is a highly successful, global company that blends financial stability with an entrepreneurial spirit. Recognised as the world’s leading provider of Real Estate, Facilities Management Solutions and Building Controls, a career with Johnson Controls can take you anywhere and offers unlimited opportunities for professional development and personal growth.
We have a vacancy for an experienced Lead Technician to join our vusy team based in Slough, Berkshire. This would be an ideal role for an experienced chiller engineer who wanted to understand more of the operational side and develop their career further within a Global Organisation.
Reports to Service Team Leader / Client Service Manager
Job Scope & Purpose
To provide technical support to Service Technicians based in the field and the Service Team Leader/Client Service Manager.
Scope: field operations – Service & Technology
Key Accountabilities
* Provides ongoing technical support by conducting Tool Box Calls, PAT, technician bulletins and updates as well as escalates issues as appropriate.
* Leads the team and demonstrates responsibility
* Handles warranty claims and ICA management as well as contract management
* Responsibility for quotes and ensures they are provided on time and accurately as well as being converted into actual orders
* Communicates with customers upon arrival and before leaving the work site. Meets regularly with customers to become familiar with operating problems and reach full understanding of customer needs.
* Keeps customer informed on the nature of service provided, outstanding issues, recommends system enhancement/upgrade/replacement and promotes the sale of change orders and/or additional labour & material work (L&M).
* Documents work completed in a clear and concise way and promptly submits service reports.
* Provides training coordination to the Service Technicians
* Ensures compliance with the Johnson Controls safety culture and adheres to all applicable safety standards, requirements and equipment.
* Ensures compliance with environmental and industry regulations, where required.
* In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
Position Requirements
* Relevant qualifications in the specific trade (e.g. BAS/BNS, HVAC, Refrigeration)
* Complex product knowledge and advanced system knowledge
* A demonstrable track record within the Refrigeration Industry which must include technical knowledge of chillers, Splits and VRV’s
* A flexible attitude and work ethic
* A strong team player with excellent communication skills both in writing and verbally
* This position will be 50% office based and 50% field based although this could fluctuate depending in business requirements.
We offer a competitive salary and comprehensive benefits package together with genuine opportunities for you to develop your skills and build on your career.
Our employees enjoy working in an environment that offers great advancement opportunities, including award winning training programmes, great benefits such as pension, healthcare, health insurance and much more.
Johnson Controls is committed to equal opportunities.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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