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17 jobs from Key Employment

Job Title Medical Secretary - Spinal Unit Salary/rate £12 - £15/hour Location London, London Job Number 126234880 Posted 09/02/2012 (12:31) Agency/Employer Key Employment Description Purpose: Under the direction of the manager, the post holder will: Use appropriate technologies and equipment to provide an efficient, effective, comprehensive administrative & secretarial service to clinical and associated staff. Oversee the work of support staff, providing direction and guidance as and when required, reporting any issues to the manager and participate in the training and development of support staff Duties: Provide comprehensive secretarial services and administrative support to clinicians and their associated staff, following all relevant operational policies, procedures and work practices. To ensure the timely processing of all patient related information, including clinic letters, reports, referrals, appointments, admissions, invoices, payments, general enquiries. Take/type up minutes of meetings, complex documents, discharges, letters and reports for clinicians using appropriate technologies. Maintain the electronic diaries for clinicians, organising meetings, study leave, annual leave, etc. Oversee clinic lists, ensuring that clinics are cancelled when consultants are not available, seeking agreement from clinicians to make amendments to clinic lists (i.e. cancelling / overbooking patients) and amending clinician’s rotas where appropriate. Prepare necessary documentation for consultants clinics Check and verify theatre lists where appropriate Deal with queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion. Take accurate written messages, passing more complex queries to relevant staff members where appropriate. Deal with complex incoming post/faxes, bringing information to the attention of clinicians and processing as directed. Organise/oversee the arrangements for chasing investigation reports, bringing the results of key importance or abnormality to the relevant clinician. Organise the process for investigation results of key importance or abnormality, in accordance with clinician’s instructions and file reports in case notes in a timely manner. Organise and oversee the referral of patients to other departments for further treatment/investigations/appointments/domiciliary visits in accordance with clinician’s instructions. Manage and preparae accounts, ensuring they reflect an accurate representation of consultation / treatment undertaken. This would include account receivables and payables. Deal with outstanding invoices for patients, insurers or third parties to ensure a prompt payment. Work to solve any discrepancies/anomalies. General book keeping including monthly collation of expenses. Cash book management. To be familiar with Hospital medical records systems To have a sound knowledge of Hospital computer systems, working within the guidelines & instructions for inputting & retrieving information. Job Type Temporary Contract Length 2 months Start Date asap Contact Details

Job Title Contracts Lawyer - Legal & Procurement Salary/rate £20 - £26/hour Location London, London Job Number 114151683 Posted 09/02/2012 (10:07) Agency/Employer Key Employment Description Contracts Lawyer with experience in Legal & Procurement needed. Knowledge of or experience in Local Authorities will be a significant advantage. Should you not have heard back within 2 weeks please assume you have not been successful on this occasion. Job Type Temporary Contract Length 6 months Start Date asap Contact Details

Job Title Construction Procurement Specialist Salary/rate £20 - £24/hour Location London, London Job Number 127264185 Posted 09/02/2012 (09:53) Agency/Employer Key Employment Description Job Purpose: The role is central to the Council’s Corporate Property Capital Projects programme in the delivery of high value, consultation and construction services and works. To strategically lead the Asset Management and Capital Projects Department in Contract Management and Procurement function, including responsibility for the management of high value (OJEU) service and works contracts and agreements. To provide professional procurement advice, leadership and develop and identify frameworks of approved suppliers, contracts, supply chain systems and procedures to enable departments/divisions to achieve best value in the purchase of goods and services. Experience: Extensive experience in both procurement and contract management of high value (OJEU) consultancy services and construction projects. Client-side supervision service contracts Detailed involvement in letting contracts covering a wide range of works and services Experience of using Databases running under Windows Experience of using all commonly used Microsoft Office software packages Knowledge/Skills:Experience: Budgetary management Legislation covering letting of contracts including EU Tendering Regulations Financial analysis / benchmarking Strong negotiation skills, a good understanding of contract law and knowledge and experience of the application of EU Public Procurement Regulations Knowledge and experience of recent developments in procurement best practice including e-procurement and e-sourcing Proven track record in influencing and managing procurement improvements and delivering savings Extensive experience in both procurement and contract management of high value (OJEU) consultancy services and construction projects. Client-side supervision service contracts Detailed involvement in letting contracts covering a wide range of works and services Experience of using Databases running under Windows Experience of using all commonly used Microsoft Office software packages Knowledge/Skills: Budgetary management Legislation covering letting of contracts including EU Tendering Regulations Financial analysis / benchmarking Strong negotiation skills, a good understanding of contract law and knowledge and experience of the application of EU Public Procurement Regulations Knowledge and experience of recent developments in procurement best practice including e-procurement and e-sourcing Proven track record in influencing and managing procurement improvements and delivering savings An understanding of property matters and hard & soft FM services. Experience in Project Management Software tool Job Type Temporary Contract Length 3 monts Start Date asap Contact Details

Job Title Assistance Green Grid & Conservation Officer Salary/rate £15 - £20/hour Location London, London Job Number 122246804 Posted 08/02/2012 (15:26) Agency/Employer Key Employment Description ob Description: To support the implementation of projects associated with the Harrow’s Green Grid To assist the Conservation team in the consideration of planning applications and the preparation of conservation materials. Please note: If you have not been contacted within 2 weeks of your application, you have been unsuccessful on this occasion. Job Type Temporary Contract Length 2 months Start Date asap Contact Details

Job Title Tech Support Specialist Salary/rate £16 - £20/hour Location London, London Job Number 113579325 Posted 08/02/2012 (15:23) Agency/Employer Key Employment Description Job Description: To undertake a varied allocation of cases of licensing activities within the borough. To take all steps to validate Licensing applications received as paper or electronic documents. To act as the first point of contact for all licensing enquiries. Duties: This is a technical job role, to be a successful placement, the person should have previous licensing experience, knowledge of all licensing types and/or a Licensing related qualification. Working in a small busy team dealing with Licensing processing/Planning. Tasks involve: To correctly issue licenses. Use of Uniform- Idox to link data.To respond to all queries in relation to Temporary Event Notices, Designated Premises Supervisor Licences, Transfer and Personal Applications, deal with licensing queries in person at reception and to give general guidance about how to submit a representation. Skills: Strong Information Technologhy skills and profiency in Microsoft package Numeracy skills, applied to fees and charges. Trustworthy for cash handling/ personal information etc Ability work in a team Ability to work with limited supervision Please note: If you have not been contacted within 2 weeks of your application, you have been unsuccessful on this occasion. Job Type Temporary Contract Length 6 months Start Date asap Contact Details

Job Title Investigations Officer - Fraud Salary/rate £19 - £23/hour Location London, London Job Number 122246800 Posted 08/02/2012 (15:18) Agency/Employer Key Employment Description Job Description: • To plan & undertake investigations into allegations of fraud & corruption of varying nature & complexity. To reduce fraud & corruption losses by efficiently and effectively investigating, preventing, detecting, analysing, reporting & recovering losses. • To assist in the identification of control weaknesses, implementing solutions & controls for future improvements. • To identify, utilise appropriate investigative techniques & technologies to achieve maximum efficiency and effectiveness. • Initiate, maintain liaison with police, other law enforcement agencies, other external agencies, legal departments and prosecuting Counsel where appropriate. • To investigate allegations of fraud, corruption, dishonesty at departmental & corporate levels in accordance with prevalent legislation and utilising appropriate investigative techniques. • To conduct formal tape-recorded interviews with suspects and witnesses in accordance with current legislation and Codes of Practice. • To conduct witness interviews and take statements in accordance with current legislation and Codes of Practice. • To undertake static and/or mobile surveillance as required, utilising covert equipment where appropriate, in accordance with current legislation and Codes of Practice. • To gather, record and securely retain evidence relating to an investigation in accordance with current legislation and Codes of Practice. • Where required and duly authorised, assist the police in the search of premises and questioning of suspects, including interviewing suspects at police stations. • To use own initiative, sound judgement and experience to reach appropriate decisions in accordance with the aims and objectives of the Counter Fraud Service. • To maintain to a high standard a record of each investigation, and produce appropriate, timely reports to the Head of Fraud, Chief Internal Auditor and relevant Managers or Directors, as appropriate. • Where appropriate, prepare case papers in accordance with Government Guidelines and Codes of Practice, to a suitable standard for submission for prosecution and where appropriate and duly authorised, take the lead on submission of cases to the prosecuting authorities, liaising with legal services, legal Counsel, police and the CPS as required. • To maintain an up-to-date working knowledge of Local Government legislation, as well as the Authority’s disciplinary code and procedures guide. • To maintain a comprehensive and up to date detailed knowledge of Benefits administered by the Council • To maintain a comprehensive and up to date knowledge of other welfare benefits and their effect on Benefits entitlement. To actively promote the take up of welfare benefits. • To develop a knowledge of legislation relating in particular to Part VI of the Housing Act 1996 and subsequent statutes, for determining and discharging the council's duties to applicants on the housing register. • To undertake functions and duties under Parts VI & VII of the Housing Act 1996 and subsequent statutes, as they relate to the assessment of housing need and the investigation of potential misrepresentation and invalid claims for re-housing. • To recommend which cases are appropriate for prosecution and ensure the necessary supporting documentation is prepared in accordance with legislative requirements and when required represent the Council at Court. • To be responsible for preparing the appropriate and necessary paperwork to assist internal and external agencies undertaking prosecutions. • To serve summonses, attend court, give evidence, attend disciplinary boards, review boards or appeal tribunals, all as appropriate and necessary. • To maintain confidentiality and discretion in carrying out all the duties of the post. • To represent the Service on Service issues involving members of the public, external agencies and other Council departments, including any necessary correspondence, interviews, or meetings. Please note: If you have not been contacted within 2 weeks of your application, you have been unsuccessful on this occasion. Job Type Temporary Contract Length 2 months Start Date asap Contact Details

Job Title HR Support Officer Salary/rate £12 - £14/hour Location London Job Number 126234784 Posted 08/02/2012 (15:15) Agency/Employer Key Employment Description Job Purpose: Provide a HR advisory, guidance and support service to all Council departments, Working closely with all departments, Build effective relationships with managers and the trade unions; Provision of the highest quality service Complete Description: Job Description: Act as the first point of contact to all HR queries whether by telephone, email, correspondence or in person, provide direct input in the delivery of the HR Advice Line giving initial support and advice to managers, staff and external callers on a wide range of subject matters: · Terms and conditions of employment; · Pay & grading issues; · Application of HR policies, procedures and other employment practice; · Reorganisations; · Recruitment and redeployment, etc. Run weekly HR surgeries for managers, providing advice and/or bespoke, targeted bite size training on a range of subject matters as above. Provide detailed advice on a range of complex HR issues and give expert advice in relation to informal stages of disciplinary action, grievance and sickness, interpretation of HR policies and workforce strategies. Log all calls/queries onto the logging system in accordance with the agreed operational protocols and performance standards. Maintain and undertake update of the HR intranet site. Job Type Temporary Contract Length 2 months Start Date asap Contact Details

Job Title Project Support - New Ways of Working Salary/rate £13 - £16/hour Location London Job Number 122246798 Posted 08/02/2012 (15:12) Agency/Employer Key Employment Description Job Purpose: Would you like to be involved in a high profile public sector programme that will deliver a great place to work for high performing staff? We are looking for an individual with suitable programme or project management experience to join a motivated, professional programme team delivering a £23 million organisational change and refurbishment programme. The programme will transform the Council’s flagship office site from a traditional, territorial office environment to a shared, flexible workplace, with an agile workforce, whilst reducing overall property costs for the organisation. The New Ways of Working Project spans the programme, creating behavioural and cultural change, better collaboration, better communication and better use of space in order to maximise the potential that the refurbished space offers and improve the Council’s productivity. You will be working with the Project Manager, engaging with teams to equip and motivate them to adopt new ways of working. You will help to design and deliver workshops, support and coach managers, engage staff at team meetings, working collaboratively with the programme team. You will have a key role in ensuring the programme transition work is completed successfully. You will support the project manager with project governance, including preparation for and attendance at project board meetings. Essential Qualifications: Prince 2 accreditation Degree or equivalent/professional qualification Experience of general project management techniques Familiar with Microsoft tools including MS SharePoint, MS Project and Visio Excellent people skills, an ability to work to deadlines and the initiative and tenacity required to assist in moving the project forward at the required pace are key requirements for this rewarding job. This is a great opportunity for you to consolidate your project experience and take an exciting role within a dynamic project team and a high profile public sector programme. Please note: If you have not been contacted within 2 weeks of your application, you have been unsuccessful on this occasion. Job Type Temporary Contract Length 4 months Start Date asap Contact Details

Job Title ICT Service Desk Analyst Salary/rate £17 - £20.5/hour Location London, London Job Number 113579116 Posted 08/02/2012 (10:10) Agency/Employer Key Employment Description Main Purpose of the Job To provide, quality, responsive & consistent resolutions to IT incidents and requests To take ownership for the monitoring and management of IT incidents and requests throughout their lifecycle and to ensure their timely completion within agreed SLA and within customer expectations. To proactively innovate, develop and drives forward the effectiveness, efficiency and success of the department. To proactively maintain /enhance Customer Satisfaction and “The Customer Experience” A Desk bound position where 70 - 80% of calls are resolved at 1st point of contact. Main Duties and Responsibilities To provide a consistent, quality, technical competent CIT support service. Take appropriate ownership, monitoring, tracking & communication to recorded/assigned calls. To resolve all calls within defined SLA’s in a friendly, efficient and professional manner. Assist in the administration and maintenance of the client/server infrastructure, ensuring maximum availability as defined within the service level standards. Assist in the enhancement of customer relationships within the service desk organisation and in building and maintaining a customer facing & communicative ethos within the team. Drive efficiency & effectiveness of the service desk and find ways to improve the delivery of service by promoting proactive ideas and improve core service delivery and where possible reducing costs and providing value for money solutions. Training new service desk analysts and customers Provide support and assistance to the other sections within corporate IT. To ensure the operational integrity of the computer systems in accordance with agreed service levels and operating controls, taking actions as necessary in pursuit of this to ensure that all operational controls and procedures are in place, documented and updated as required. Take initiative in keeping skills updated and staying abreast of current/emerging technologies and trends, ensuring their relevant and justified implementation into the network/systems architecture, as and when required and in parallel with the business needs. Experience and Qualifications Experience of working to and achieving results within defined Service Level agreement ITIL foundation certificate. Knowledge of LANDesk CRM Software (formerly Touchpaper) At least 3 years previous experience gained within a Service Desk Analyst or equivalent position. A proven track record of delivering high quality IT support within a 3000+ user, multi-site environment. Extensive experience as a Service Desk analyst with a demonstrable track record of high achievement. MCSE certification or equivalent technical qualification. Track record of educational achievement in IT related disciplines Job Type Temporary Contract Length 1 month + Start Date asap Contact Details

Job Title Administrative Assistant (Must have AMSPAR) - Private Hospital Salary/rate £17000 - £21000/annum Location Central London, London Job Number 126234579 Posted 07/02/2012 (12:53) Agency/Employer Key Employment Description INTRODUCTION: A leading Private Hospital in central London is looking for an Administrator with AMSPAR. An exciting opportunity for an Admin Assistant with AMSPAR recognised medical secretary qualifications to work in the Children’s Services department, primarily based in the newly open PICU. DUTIES TO INCLUDE: - Filing, photocopying, letter writing, dealing with telephone enquiries and sundries as required. - Maintain procedures and documentation therein - Provide ad hoc report compilation under direction of the Manager. - Liaise with staff at all levels and with external organisations under the guidance of the Manager. - Perform administrative duties as required. - Responsible for development and maintenance of filing systems. - Stationery orders and maintenance of stationery levels. - Inputting of data as and when required. - Opening/distribution of department post. - Preparation of correspondence under the guidance of the Manager. - Perform ad hoc duties/projects as directed by the Manager. REQUIREMENTS: - AMSPAR qualification - Previous experience in a Hospital in a similar post - Excellent English and communication skills - Excellent customer service skills - Some expeirence of Paediatrics a strong advantage Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

Job Title FOH Porter / Concierge - Private Hospital Salary/rate £15500 - £16500/annum Location Central London, London Job Number 130007967 Posted 07/02/2012 (09:43) Agency/Employer Key Employment Description INTRODUCTION: A leading private Hospital in central London is looking for a 4/5* Hospital Porter / Concierge to ensure its guests receive a first class welcome to the Hospital. To provide a portering/security service of the highest quality to all departments, staff, patients and visitors. Please note you MUST have a clean driving licence. DUTIES TO INCLUDE: Provide a portering/security service to include delivery/collection of mail, linen, drugs and other items as requested. To appear professional and courteous at all times, whilst providing support to other departments within the unit To provide a car valeting service as and when required To assist patients with luggage and to escort them to their rooms To relieve reception staff for breaks To check gauges and safe storage of gas bottles, changing them as necessary Part of hospital fire and safety team Part of the crash team REQUIREMENTS: 1+ years experience as a porter in a 4/5* Hotel or Hospital FOH Assistant Fluent English Experience with in hotel or hospital Excellent customer service skills Full clean UK/EU driving licence required Able to work nights where necessary. Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

Job Title Patient Administrator - Private Hospital Salary/rate £18500 - £21000/annum Location Central London, London Job Number 126234458 Posted 06/02/2012 (15:06) Agency/Employer Key Employment Description INTRODUCTION: A leading private Hospital is looking for a patient administrator to join its team in assisting with admissions, patient care, billing etc. To provide an efficient administrative and support service as part of the OPD team, to patients, clinicians and other users, in order to assist in the delivery of optimum patient care and the promotion of the department. DUTIES TO INCLUDE: q Meet and greet patients, visitors, consultants and staff and deal with their enquiries q To check credit worthiness and medical insurance cover q To produce accurate and timely invoices for services received q Answer telephone enquiries, referring where appropriate q To make bookings for consultant appointments and clinical investigations q To register patients and enter charges on to computer system q Update and maintain knowledge of hospital services/facilities relevant to the unit q Dealing with client accounts q Monitor stationery stock levels q Awareness and compliance with hospital policy q Maintaining office equipment and reporting faults REQUIREMENTS: Previous experience in a similar post Awareness if procedures for admissions and billings Good general level of education. Good spoken and written English and communication skills Computer literate Knowledge of relevant hospital policies and procedures Health and Safety procedures Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

Job Title Contact Worker Salary/rate £10 - £12.50/hour Location London Job Number 132040002 Posted 06/02/2012 (11:03) Agency/Employer Key Employment Description Qualification needed: Child care , social work,/social care qualification NVQ3 minimum Experience & Skills needed: Experience of supervising contact / family support work. Experience of working with families and looked after children Excellent report writing/computer skills Experience of working with challenging service users Please note: If you have not been contacted within 2 weeks of your application, you have been unsuccessful on this occasion. Job Type Temporary Contract Length 5 months+ Start Date asap Contact Details

Job Title Translator Arabic / English (Female) - Private Hospital Salary/rate £32000 - £39000/annum Location Central London, London Job Number 122246512 Posted 03/02/2012 (15:45) Agency/Employer Key Employment Description INTRODUCTION: A large private Hospital in London is looking for a translator. You will work closely with patients, nursing staff and therapists as part of the International Relations team ensuring clear and consistent communication at all times. The unit constantly has a high number of Middle Eastern patients so this service is essential in order for them to achieve their goals. Due to the senstive nature of this role we will be considering female applicants only for this post in accordance with the provisions of the Equality Act 2010, pursuant to schedule 9, part 1 ( occupational requirements). The organisation is commited to quality, equality and valuing diversity. DUTIES: Interpreting Duties To examine admissions lists and plan workload accordingly. To explain and translate medical terminology and procedures, including consent forms. To provide accurate and objective translation of messages, discussions & conversations between patient and hospital/medical personnel without subjective interpretation or summarization in order to facilitate complete understanding between parties. To ensure and monitor patients understanding of medical information and issues conveyed by hospital/medical personnel. To participate as a neutral party and an effective conduit of information flow between patient and hospital/medical personnel. Ensure information regarding patient's previous medical history is accurately communicated to hospital/medical personnel. Provide support and advice to immediate family members and ensure full communication of information regarding patient treatment and recovery. To liaise with embassies and health offices as requested by the hospital business office to request letters of guarantee to assist with customer billing and collection arrangements. Patient Liaison Duties To develop a professional and sensitive relationship with the patient using tact and diplomacy to ensure the hospital is effectively meeting the needs/expectations of the patient and maximising customer satisfaction. To welcome and escort patients for who English is not a first language, explaining the facilities and procedures within the hospital including any relevant health and safety information and to provide the International Platinum Package welcome pack. To provide a sensitive and caring liaison point for the patient to discuss specific needs or concerns. To advise and explain to hospital/medical personnel relevant cultural and religious beliefs which may affect health outcomes or create cross cultural conflicts. To advise and explain to hospital/medical personnel relevant cultural and religious beliefs which may affect health outcomes or create cross cultural conflicts. To provide cultural awareness training to groups of staff as required. Identify and discuss any patient concerns or fears and ensure unnecessary patient anxiety is avoided. To assist and encourage patients to complete the patient feedback questionnaire at the end of their admission. To assist patients’ and their families to access other services outside of the hospital e.g. accommodation, hairdressers, local mosques. Written translation duties To undertake written translation of generic patient information leaflets as requested within the hospital with agreement from the Director of Rehabilitation. To complete written translations of individualised exercise sheets and handouts as requested by nursing and therapy staff. To complete written translation of extension and discharge reports as requested.To review and amend Arabic literature and website as requested by the Director of Rehabilitation or Business Development Manager. REQUIREMENTS: Good general level of education To hold an appropriate qualification or extensive experience in a similar environment Fluent in both verbal and written English and Arabic with excellent communication skills. Comprehensive understanding of cultural and religious issues affecting the administration of patient care Good knowledge of anatomy and understanding of medical terminology in both Arabic and English Sensitive and tactful approach to cultural needs in patient care Good customer care skills Good organisational skills and time-keeping Excellent presentation and personnel hygiene standards Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

Job Title Operating Theatre Porter - Top Private Hospital Salary/rate £16000 - £17000/annum Location Central London, London Job Number 120249420 Posted 03/02/2012 (07:50) Agency/Employer Key Employment Description INTRODUCTION: A top private Hospital in London is looking for a Theatre Porter. To provide a portering service of the highest quality, staff, patients and visitors to the Operating Department. To assist in the provision of quality planned care for patients during their peri operative phase of care in the Operating Theatre DUTIES TO INCLUDE: Prepare the appropriate equipment prior to the start of a list, which may include wheelchairs and trolleys undertaking the appropriate checks to ensure the equipment is clean and used safely Receive the patient collection slips from the Registered Practitioner and collect the patients from the ward area Assist in the transfer from the theatre to the Recovery area as required Accompany the Registered Practitioner and the patient back to the ward area Assist in the safe transfer and positioning of the patient Communicate appropriately with others involved in the care of the patient, including answering the telephone in a professional manner while taking and relaying accurate messages Monitor the specific items within the department, such as masks, fluids in the warming cabinet/fridge and theatre blues, replenishing as required and recording as appropriate Ensure any accidents or complaints are fully documented and that the appropriate manager is informed Complete all written documentation, in a timely mannerand to an acceptable level Assist in the safe and appropriate area after the completion of the operating list Support the the administrative requirements of the department, including the shredding of the sensitive material. REQUIREMENTS: 1+ years experience as a porter Fluent English Excellent customer service Health and safety training Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

Job Title Healthcare Assistant - Private Healthcare in Golders Green Salary/rate £18000 - £20500/annum Location Golders Green, London Job Number 120249293 Posted 02/02/2012 (13:41) Agency/Employer Key Employment Description INTRODUCTION: A leading private healthcare organisation requires a Healthcare Assistant to work in one of its Hospitals Outpatient Centres. To perform administrative duties as required. Maintain Department reception area to facilitate the smooth running of the clinics and department. To provide support and guidance to junior HCA’s. To assist clinical staff in providing nursing care of the highest quality to patients., when required DUTIES TO INCLUDE: Assist with patient care requirements under the supervision of a registered nurse. Have the ability to recognise and take appropriate action in emergency situations. Demonstrate the ability to implement appropriate patient care around infection control. Ability to record, report and take any immediately necessary action regarding positive or negative feedback from patients/relatives/Multi-Disciplinary Team (MDT) member about any issue arising during their experience in the department. Understands equal, diversity and patients rights in relation to patients care. Ability to ensure patient and staff confidentiality is maintained at all times. Ensures that patient’s comfort, dignity and privacy are maintained at all times and are specific to patients needs. Ensures that all accidents/incidents are appropriately reported, whilst maintaining the appropriate environment for the patient, especially in regard to children. Practices within an ethical/legal framework. Maintains responsibility for own professional development. Conducts self in a professional manner. Practises within the boundaries of and in accordance with the Companies Code of Conduct and the Healthcare Assistant Codes of Conduct Manages departmental resources. Follows local, corporate and statutory health and Safety policies. Understands and are aware of local and statutory risk policies. Understands quality Clinical Governance processes. Ability to recognise and deal with interpersonal relationships with patients, their relatives/carers and other professionals. Ensures all documentation is within the boundaries of the NMC, National and company guidelines for record keeping. REQUIREMENTS: Recent experience in a similar role within a Hospital or Healthcare Centre NVQ Level 2 or 3 preferred. Phlebotomy training essential. ECG skills essential Administrative skills preferred. Knowledge of relevant hospital policies and procedures Health and Safety training Lifting and Handling Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

Job Title General Manager of Harley Street Private Clinic Salary/rate £45000 - £55000/annum Location Central London, London Job Number 120249289 Posted 02/02/2012 (13:29) Agency/Employer Key Employment Description INTRODUCTION: A leading Cosmetic Surgery provider in the UK, based in Harley Street is looking for a General Manager. Our strategy going forward is to further expand the Group’s portfolio but also to very closely focus on delivering the highest standards of service, better acquiring and retaining patients and most importantly to deliver significant profit growth. We now seek a new leader for our lead clinic. The inspirational business leader will be charged with progressing the business performance of our flagship location. We are looking for the perfect blend of astute business experience and inclusive and 'hands on’ leadership. This is not a role for a strategist but for someone who is comfortable leading by example, taking a team with them on what will be a most challenging and rewarding journey. In understanding the levers that influence success you will work very closely with the Executive team to ensure your leadership reflects the values of The Group. Your performance will not only be measured by the manner in which you manage your P&L but also by your engagement and retention of your team, a dynamic set of KPIs directly related to patient acquisition and retention, delivery of the highest standards of customer service and most importantly an exemplar of what a business leader looks like within The Group DUTIES TO INCLUDE: - Responsible for developing a cohesive and dynamic team focused on the customer - To meet and exceed business performance targets - To deliver high levels of staff engagement and retention, based on proactive performance management - To liaise with all operational departments to ensure best practise is delivered within the business - To develop and deliver increased level of customer satisfaction and retention - To liaise with the Regional Manager, Sales Director and Operations Director to ensure that the clinic is a genuine example and flagship of the group, consistently delivering the highest standards to which other business units aspire - To work closely with the Senior Team to communicate the vision and values of the business and the clinic to staff and customers - Responsible for constructively challenging the status quo in not accepting second best - To recruit, train and retain the highest quality results and service focused team - Responsible to liaising with the marketing teams to ensure that the clinic is promoted as the leading cosmetic surgery clinic in the UK and as such to attract increased levels of publicity and media coverage - To liaise with clinical specialists to ensure the clinical standards experienced by patients, surgeons, doctors, anaesthetists and nurses are amongst the highest in the sector REQUIREMENTS:· Extensive experience in a senior management and leadership position Previous experience of successfully managing a complex P&L Experience managing in a complex, high value service or retail environment Experience in managing multi disciplinary teams of 25+ staff Understanding of diary management: how to maximise each staff’s hours Confidence and gravitas to represent the Company with clinicians and external bodies Demonstrate an ability to improve service delivery Skill in building and retaining a highly skilled and professional team An understanding of the service / profit dynamic A track record of using positive performance and KPIs to improve business performance Degree or equivalent with post graduate training. Clear evidence of on going professional development Knowledge of having worked in a similar environment Experience within healthcare or complex high value service related sector Some knowledge of either multi site retail or healthcare business Evidence of service improvement programmes Experience of 'Balanced Scorecard’ or other strategic planning and management systems Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

17 jobs from Key Employment

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