Solutions Driven |
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panorama business village , Glasgow , Glasgow , G33 4EN |
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| Job Title |
Service Engineer - North East |
| Location |
North Yorkshire, North Yorkshire |
| Salary/rate |
£25000 - £31000/annum competitive package |
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| Job number |
107290208 |
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| Posted |
18/07/2008 (18:24) |
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Solutions Driven |
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Description
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ROLE — Service Engineer - Reporting to Regional Service Manager The Service Engineer must have the experience and ability to undertake service visits to customer sites , develop, maintain customer relationships and analyse / resolve engineering problems.
RESPONSIBILITIES
Within this position the Service Engineer must have experience in a customer facing role and be able to work within a team of engineers developing customer relationships.
Responding to customer requests over the phone and on site offering advice, effective problems resolution and when possible to review commercial opportunities through this issue of small work quotes and add-ons.
To provide superior individual performance through team work and excellent customer service.
Key Result areas:
·Superior performance against individual benchmarks
·High first time fix abilities
·Low customer service/maintenance backlog and due visits
·Efficient & Effective On Demand, call out /Commissioning resource activity
·High levels of small Works Quotes quotations
·Excellent customer satisfaction feedback
PERSON SPEC - higher weighting more important
·10 - Displays a good working knowledge of electrical control panels (i.e. the ability to read wiring diagrams and carry out minor modifications if required).
·10 - Can carry out pre-commissioning of controls (i.e. point to point checks.)
·Able to fault find and engineer simple BMS networks (i.e. multi-LAN, networks involving IC Comms etc.)
·10 - Can demonstrate a level of understanding of typical HVAC & mechanical plant operations (i.e. an understanding of VT & CT circuits, AHU's etc).
·10 - Good electrical, heating and ventilation background
·10 - Electrical knowledge to a competent standard (City & Guilds / NVQ or equivalent)
·10 - Ideally a track record in identifying service sales opportunities.
·10 - Committed to resolving of customer queries, concerns & problems
·10 - Will work a reasonable amount of overtime if requested by senior engineer or manager.
·9 - Has an acceptable level of written skills. (I.e. spelling, grammar, report writing etc)
·9 - Can demonstrate good customer facing skills.
·9 - Customer/Team Focus — “Can do attitude”
·9 - Demonstrates honesty and integrity
·9 - Can demonstrate basic computer operating skills (i.e. use of spreadsheets & word processing packages such as Microsoft word or Excel etc).
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Permanent |
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| Contract length |
N/A |
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N/A |
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| Contact name |
Sara Sands-Smith |
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| Ref no |
SDL-TR-SENE |
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| Job Title |
Service Engineer - London |
| Location |
London, London |
| Salary/rate |
£25000 - £34000/annum car, benefits, bonus |
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| Job number |
107332900 |
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| Posted |
18/07/2008 (18:24) |
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Solutions Driven |
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Description
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ROLE — Service Engineer - Reporting to Regional Service Manager - This position is based in Cambridge, a good position would be Cambridge - The Service Engineer must have the experience and ability to undertake service visits to customer sites , develop, maintain customer relationships and analyse / resolve engineering problems.
RESPONSIBILITIES
Within this position the Service Engineer must have experience in a customer facing role and be able to work within a team of engineers developing customer relationships.
Responding to customer requests over the phone and on site offering advice, effective problems resolution and when possible to review commercial opportunities through this issue of small work quotes and add-ons.
To provide superior individual performance through team work and excellent customer service.
Key Result areas:
·Superior performance against individual benchmarks
·High first time fix abilities
·Low customer service/maintenance backlog and due visits
·Efficient & Effective On Demand, call out /Commissioning resource activity
·High levels of small Works Quotes quotations
·Excellent customer satisfaction feedback
PERSON SPEC - higher weighting more important
·10 - Displays a good working knowledge of electrical control panels (i.e. the ability to read wiring diagrams and carry out minor modifications if required).
·10 - Can carry out pre-commissioning of controls (i.e. point to point checks.)
·Able to fault find and engineer simple BMS networks (i.e. multi-LAN, networks involving IC Comms etc.)
·10 - Can demonstrate a level of understanding of typical HVAC & mechanical plant operations (i.e. an understanding of VT & CT circuits, AHU's etc).
·10 - Good electrical, heating and ventilation background
·10 - Electrical knowledge to a competent standard (City & Guilds / NVQ or equivalent)
·10 - Ideally a track record in identifying service sales opportunities.
·10 - Committed to resolving of customer queries, concerns & problems
·10 - Will work a reasonable amount of overtime if requested by senior engineer or manager.
·9 - Has an acceptable level of written skills. (I.e. spelling, grammar, report writing etc)
·9 - Can demonstrate good customer facing skills.
·9 - Customer/Team Focus — “Can do attitude”
·9 - Demonstrates honesty and integrity
·9 - Can demonstrate basic computer operating skills (i.e. use of spreadsheets & word processing packages such as Microsoft word or Excel etc).
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Permanent |
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N/A |
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N/A |
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| Contact name |
Sara Sands-Smith |
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| Ref no |
SDL-TR-SEL |
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| Job Title |
Service Engineer - East Midlands |
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Leicestershire, Leicestershire |
| Salary/rate |
£25000 - £31000/annum car, benefits, bonus |
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| Job number |
107332899 |
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| Posted |
18/07/2008 (18:23) |
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| Agency/Employer |
Solutions Driven |
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Description
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ROLE — Service Engineer - Reporting to Regional Service Manager - The Service Engineer must have the experience and ability to undertake service visits to customer sites , develop, maintain customer relationships and analyse / resolve engineering problems.
RESPONSIBILITIES
Within this position the Service Engineer must have experience in a customer facing role and be able to work within a team of engineers developing customer relationships.
Responding to customer requests over the phone and on site offering advice, effective problems resolution and when possible to review commercial opportunities through this issue of small work quotes and add-ons.
To provide superior individual performance through team work and excellent customer service.
Key Result areas:
·Superior performance against individual benchmarks
·High first time fix abilities
·Low customer service/maintenance backlog and due visits
·Efficient & Effective On Demand, call out /Commissioning resource activity
·High levels of small Works Quotes quotations
·Excellent customer satisfaction feedback
PERSON SPEC - higher weighting more important
·10 - Displays a good working knowledge of electrical control panels (i.e. the ability to read wiring diagrams and carry out minor modifications if required).
·10 - Can carry out pre-commissioning of controls (i.e. point to point checks.)
·Able to fault find and engineer simple BMS networks (i.e. multi-LAN, networks involving IC Comms etc.)
·10 - Can demonstrate a level of understanding of typical HVAC & mechanical plant operations (i.e. an understanding of VT & CT circuits, AHU's etc).
·10 - Good electrical, heating and ventilation background
·10 - Electrical knowledge to a competent standard (City & Guilds / NVQ or equivalent)
·10 - Ideally a track record in identifying service sales opportunities.
·10 - Committed to resolving of customer queries, concerns & problems
·10 - Will work a reasonable amount of overtime if requested by senior engineer or manager.
·9 - Has an acceptable level of written skills. (I.e. spelling, grammar, report writing etc)
·9 - Can demonstrate good customer facing skills.
·9 - Customer/Team Focus — “Can do attitude”
·9 - Demonstrates honesty and integrity
·9 - Can demonstrate basic computer operating skills (i.e. use of spreadsheets & word processing packages such as Microsoft word or Excel etc).
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| Job type |
Permanent |
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N/A |
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N/A |
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| Contact name |
Sara Sands-Smith |
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| Ref no |
SDL -TR- SE |
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| Job Title |
Senior Operations Manager |
| Location |
Poland, Non UK |
| Salary/rate |
£NEG competitive + benefits and career opportunities |
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| Job number |
117141160 |
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| Posted |
17/07/2008 (15:55) |
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Solutions Driven |
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Description
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Senior Operations Manager - South West Poland - Technology products manufacturer - attractive salary, benefits, and career path
CLIENT - is a UK-headquartered group with operations in the UK, Switzerland, Germany and Poland. The client is Europe's largest independent lithium-ion battery systems supplier, processing over 70 million cells a year and supplying volume production of batteries for global markets. We have a market-leading technology for managing lithium-ion batteries, delivering safe, durable performance.
ROLE – Senior Operations Manager – responsible for:-
· Provide overall site leadership, including manufacturing; engineering; materials management; safety, health and environment; distribution; and maintenance for an electronic and electro-mechanical assembly facility serving EMEA markets for a range of business technology products.
· Develop and execute to the annual business operating plan and identified KPIs for metrics improvements
· Foster positive working relationship with works council leadership at this site
· Contribute to the development of the strategic plans for individual product business units, and deliver on strategic plan commitments
· Define and communicate roles and responsibilities as required to respond to customer needs
· Establish and maintain relationships working with external bodies, to address common industry-related issues and ensure regulatory compliance
PERSON SPEC - higher weighting more important:-
10 - Director level, with 10+ years of progressive management experience in manufacturing operations
10 - Demonstrated leadership skills exhibited in a large complex multi-functional manufacturing organization
10 - Ability to establish operational metrics and key indicators (KPIs) for process control, communication and performance improvement, and to drive continual improvement in each
10 - Experience of driving change in a complex manufacturing environment
10 - Highly developed customer orientation
10 - Ability to manage multiple, complex projects and changing priorities, make sound decisions and work effectively in a highly technical, team environment
10 - Excellent written and verbal communication skills - fluent Polish (ideally native) and English
9 - Experience of managing within a matrixed multinational company environment
8 - Extensive experience in application of Lean/Six Sigma methodologies, and awareness of recognized industry production system would be preferred.
8 - Experience of working in the Automotive sector would be an advantage
8 - Bachelor's degree in engineering or operations management; or equivalent - advance degree preferred |
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Permanent |
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N/A |
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N/A |
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| Contact name |
Eunan O'Brien |
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| Ref no |
SDL/EO/SOM |
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| Job Title |
Material Quotation Analyst |
| Location |
Livingston, Lothian |
| Salary/rate |
£NEG competitive + benefits and career opportunities |
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| Job number |
117141156 |
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| Posted |
17/07/2008 (15:19) |
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| Agency/Employer |
Solutions Driven |
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Description
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Costing/Material Quotation Analyst - Sheet Metal and Plastics (injection moulding) – Livingston - Major US multinational CEM/ODM manufacturer - attractive base, benefits, and career opportunities
CLIENT – US multinational CEM organisation - sector leaders in the application of ODM model - with a strong manufacturing and supplier presence in Europe. This role will be particularly concerned with products for the medical devices industry, a huge growth area at the moment.
ROLE – Costing/Material Quotation Analyst - Sheet Metal and Plastics (injection moulding) - reporting to European Quotation Manager, with responsibility for effectively utilising client's approved supply base to develop competitive custom mechanical material cost solutions. This includes preparing and distributing concise supplier quotation requests and negotiating with specific commodity suppliers to generate competitive pricing recommendations
RESPONSIBILITIES include the following. Other duties may be assigned.
Technical Execution
· Supports all custom mechanical quoting activities
· Identifies information required to obtain accurate quotes from the supply base and ensures its availability for quoting and proposal preparation
· Prepares supplier Request For Quote (RFQ) packages and solicits quotes from the identified supply base
· Analyzes supplier quote responses and recommends appropriate pricing solutions to quote Project Manager through development of a costed BOM template
· Negotiates competitive pricing, lead-times, terms and conditions with supply base to support quote project objectives
· Reviews quotes with Regional Commodity Managers and Material Regional Quotation Manager as required to ensure that pricing recommendations are consistent with the quote proposal objectives
PERSON SPEC - higher weighting more important
10 - Time-served with 2+ years purchasing/costing/pricing experience of mechanical (metalwork & plastics) procured commodities
(10 - Alternatively degree qualified, 1+ years purchasing/costing/pricing experience of mechanical (metalwork & plastics) commodities)
10 - Advanced PC skills, including spreadsheet and word processing
10 - Ability to read and interpret documents such as mechanical drawings, safety rules, operating and maintenance instructions, and procedure manuals.
10 - Fluent English and either German or Dutch
10 - Ability to write routine reports and correspondence.
10 - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
10 – Personality: confident, self-starter, accountable, structured and creative, highly analytical, can work under pressure, strong process orientation
10 - Ability to resolve issues with limited supervision.
9 - Ability to speak effectively before groups of customers or employees of organization.
8 - Electronics manufacturing experience preferred.
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| Job type |
Permanent |
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N/A |
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N/A |
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| Contact name |
Eunan O'Brien |
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| Ref no |
SD/EO/MQA/LIV |
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| Job Title |
Retail Key Account Manager |
| Location |
England, UK |
| Salary/rate |
£NEG competitive package,car & bonus |
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| Job number |
118262866 |
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| Posted |
16/07/2008 (14:53) |
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| Agency/Employer |
Solutions Driven |
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Description
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Key Responsibilities:
Promotion and support of complete EMEA retail solution (both food & non food), to key End Users, Engineering Consultants and Specifiers within the EMEA retail sector.
Input to the ongoing development of the EMEA Retail solution encompassing HVAC, BeMS, refrigeration, lighting, security and access system solutions.
·Identification of potential New Customers, Consultants and Specifiers and subsequent development to long-term users of the solution. Ownership and responsibility of key retail customer relationships.
·Contribution to Sales, Engineering and Service performance throughout the UK.
·Management of new retail business through all business channels, Indirect, direct and service.
·Contribution to Retail strategy and its implementation via research efforts and business development.
·Preparation and maintenance of business development plans for each customer account identified and assigned.
·Maximisation and effective use of time/workload
·Utilisation & maintenance of account data on CRM database
·Contribution to sales team meetings
·Co-ordination with other Retail BDM's across EMEA
Key Result areas:
·Achievement of sales/orders targets in the Indirect/Direct channel throughout UK.
·Development of new business with new customers and maturing of the Trend Retail solution.
·Provision of quality business opportunities leading to strong customer relationships and retail strategy development opportunities.
·Meeting of company expectations in terms of ‘Standard of Performance'
Person Specification:
·Experienced salesperson with proven track record of developing business with End Users, Consultants Specifiers, and their supply chain.
·First rate presentation and analytical skills essential
·Commercial & Technical appreciation of BMS or Refrigeration control systems.
·Ability to produce sound business/investment plan proposals
·Knowledge of the retail controls market
·Preparedness to fulfil and service a national role.
·A total commitment to providing a 1st class client service
·Solid commercial background/awareness.
·Fully IT literate.
Key Relationships:
·New and existing client base
·Retail sales Leader
·Regional sales management, service and projects teams
·EMEA sales personnel - retail
·Strategic retail Director/Commercial Director
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
ASAP |
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| Contact name |
Sara Sands-Smith |
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| Ref no |
SDL-TR-RKAM |
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| Job Title |
Apprenticeship Scheme Administrator |
| Location |
West Sussex, West Sussex |
| Salary/rate |
£NEG competitive package |
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| Job number |
126151428 |
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| Posted |
16/07/2008 (14:24) |
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| Agency/Employer |
Solutions Driven |
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Description
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The role:
An opportunity has arisen within the Customer Services division for an Apprentice Scheme Administrator to support the administration and ongoing development of the Attitude Apprenticeship Scheme. The role holder will be expected to be IT system proficient and will be recognised as having excellent organisational and communication skills, which they will utilise to ensure the smooth running of all aspects of the Apprenticeship scheme from the recruitment process, apprentice record keeping and event organisation.
Key Responsibilities:
·To administer the Apprentice recruitment process from the perspective of logging all contact received either by the website, text or application forms received and managing the contact with potential apprentices and the logistics of the interview and selection process.
·Effective planning and organising of Apprentice and Apprentice partner events.
·Working closely with the Apprenticeship Scheme Manager to ensure up to date records are kept on all aspects of the scheme, from individual training records to college attendance.
·To continuously seek to improve the quality of the Attitude Apprenticeship Scheme through process and documentation improvements.
·To maintain and update knowledge of best practise in administration of Apprenticeship schemes in order to ensure continuous improvements to the programme.
·Ensure that all records kept are up to date and relevant, and that all data protection requirements are met.
·To build strong relationships with existing and potential apprentices along with the key individuals at the employing partners.
·To support the employing partners with the logistics of placing and enrolling their apprentices on relevant college courses.
·To promote the Attitude Apprenticeship scheme at all times.
Key Result areas:
·A highly motivated and effective team member
·Meet or exceed all individual and scheme goals.
·Relationships built and maintained with the Apprentices and other key stakeholders from around the business.
·Demonstrable improvement in the perception of the Apprenticeship Scheme.
·Quality assurance and data protection procedures are followed and adhered to.
·Either no negative feedback received or a demonstration of corrective action taken when negative feedback is received about the administration of the scheme.
·A continuous improvement demonstrated in the individual's knowledge and skills.
Person Specification:
·Self-motivated and passionate, team player.
·Clear customer focus with excellent communication skills.
·Excellent organisational and planning skills
·Ability to meet tight deadlines, ensuring quality is not compromised.
·Knowledge of BMS business processes desirable.
·Good Technical and IT skills.
Key Relationships:
·Apprenticeship Scheme Manager
·Apprentices and their employing companies
·Technical Solutions, Global Sales Support and Customer Services teams.
·Sales, R&D and Product Management teams.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
ASAP |
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| Contact name |
Sara Sands-Smith |
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| Ref no |
SDL-TR-ASA |
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| Job Title |
Key Account Manager |
| Location |
England, UK |
| Salary/rate |
£NEG competitive package,car & bonus |
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| Job number |
118276162 |
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| Posted |
16/07/2008 (14:23) |
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| Agency/Employer |
Solutions Driven |
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Description
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Key Responsibilities:
Key responsibilities include the creation, development and maintenance of long term end user and specifer accounts and ensuring the ongoing specification down all business channels, (indirect, direct and service). The role will focus (although not exclusively) on the education sector within the UK and the developments through BSF/PFI etc.. The role is a national position but will pick up responsibility for some existing accounts in the midlands, so candidate needs to be situated accordingly.
·Identify potential new customers, consultants and specifiers and convert them to long-term specifiers of our products and services.
·Business development focussed on end-users, M & E consultants and specifiers where found to be business beneficial.
·Develop business opportunities in primarily the education sector whilst not excluding other potentially good opportunities.
·Prospect new sales opportunities for new build, refurbishment and upgrade projects for BMS.
·Contribute to product sales, projects and service sales team performance.
·Contribute in providing qualified new sales and service leads & opportunities for all routes to market.
·Contribute to BMS strategy and implementation via research efforts and business development.
·Prepare and maintain on a regular basis a business development plan for each new account identified.
·Maximise effective use of time/workload.
·Contribute to regional team sales/service meetings on a regular monthly basis.
Key Result areas:
·Achievement of sales/orders targets in the Indirect/Direct channel
·Development of new business with new customers
·Provide quality new sales and service leads/opportunities
·Delivery of seminars and product demonstrations to Specifiers
·Meeting company expectations in terms of ‘Standard of Performance'
Person Specification:
·Professional salesperson with proven track record of developing business directly with Key End Users, M&E Consultants and Main Contractors/Specifiers
·First class presentation skills and analytical skills essential
·Commercial & Technical appreciation of “BMS” control systems
·Knowledge of the UK HVAC controls market
·A total commitment to delivering 1st class client service
·The confidence, drive and energy to sell BMS control solutions
·Strong Team player, highly motivated and self-reliant
·Strong commercial background/awareness.
·Fully IT literate.
Key Relationships:
·New and existing customer client base
·Sales, Service and marketing teams
·Commercial Director/Marketing Director
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
ASAP |
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| Contact name |
Sara Sands-Smith |
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| Ref no |
SDL-TR-KAM |
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