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40 jobs from Massenhove Recruitment Limited next page »

Job Title Claims Surveying Assistant Location Essex, Essex Job Number 101334686 Posted 08/02/2012 (11:20) Agency/Employer Massenhove Recruitment Limited Description The Role: To support the internal Claims Consultants Team arranging appointments with customers and ensuring that the team administration is in order. To also provide support to two Claims Managers and a Team Leader within the department, assisting with tasks where required. Principal Duties and Responsibilities: • Diary management for each Claims Consultant ensuring service standards and targets are met and delivered consistently; this will also include liaising with Claims Handlers and also dealing directly with the clients customers and brokers • Ensuring travel arrangements are organised when necessary • Updating relevant spreadsheets and systems in line with the surveys conducted and progress of each claim • Ensuring any cheques written on site are notified correctly with payment details entered onto the Claims Management System (CMS) • Proof reading of Claims Reports; attaching information to the CMS system and in-house system Magic, whichever is relevant • Dealing with any departmental correspondence such as appointment letters, settlement letters, chase ups etc. • Notifying the Claims Handlers of the Claims Consultants weekly movements • Record any customer questionnaire feedback for the Claims Consultants and report on this information accordingly • PA duties to the Claims Managers and Team Leader - diary management as required, distribution of post, minute taking, organising meetings, arrangement of travel and hotel bookings, production of documents and presentations, running regular MI reports and other ad-hoc duties • Assisting with phone cover for the claims teams when required, which will involve speaking directly with brokers and customers The successful candidate will possess: • Excellent communication skills – this role will require extensive dealing with Brokers, High and Mid Net Worth Household clients and Claims Handlers. The applicant therefore has to have a professional telephone manner with experience of working with High Value Household clients an advantage • Knowledge of the UK geography, and in particular London/South East, is required as the role will involve booking appointments in regional areas and London • Intermediate knowledge of Excel/data analysis skills – must be able to manipulate data, write formulae to link tabs in spreadsheets, compile graphs and provide management reports as required • Proactive and able to think ahead to anticipate issues, managing own workload and able to use own initiative and make necessary decisions. Ability to work under pressure, remaining calm and effective at all times whilst maintaining excellent attention to detail. Job Type Contract Contract Length N/A Start Date Contact Details

Job Title Lead Fraud Analyst Salary/rate £18000 - £29000/annum Location West Sussex, West Sussex Job Number 101334676 Posted 08/02/2012 (10:47) Agency/Employer Massenhove Recruitment Limited Description Lead Fraud Analyst Job Purpose: The formation, leadership and management of the Analysis & Research team to ensure that CFS provides a valued, effective and efficient range of counter fraud services to the business, and that fraud management is successfully embedded within the business. Job Responsibilities: • Support the Director of Fraud in the formation, delivery and management of counter fraud services to the business, to include as necessary deputising for the Director. • Design, implement and manage a process for fraud risks identified by SIRA and other fraud prevention systems used by CFS, to include caseload allocation, research, investigation, conclusion and referral/reporting to business areas and the Investigations & Intelligence team within CFS, adhering to SLA’s. • Prioritise matches for further action and investigation by the Company MLRO as applicable. • Ensure timely and accurate loadings are made to SIRA, CIFAS and the Insurance Fraud Register, and ensure supporting records are in place that are compliant with the use of such systems. • Monitor and analyse the performance of Company fraud prevention systems (including SIRA), to include automated rules and scorecards, periodically recommending changes to rules and scorecards as applicable. • Using Company data and information ensure regular detailed analysis is undertaken to identify patterns and indicators of fraudulent activity, and timely reports produced for the Director of Fraud and business areas as applicable. • Complete ad-hoc data and information analysis at the request of the Director of Fraud. • Work closely with the Company MI team to ensure new and emerging fraud risks are promptly identified and reported on. • Own the CFS fraud MI/dashboards, to include regular production of same. • Assist with the testing of new fraud prevention systems and software. • Provide advice and support to business areas and CFS with regard to potential fraud risks. • Produce high quality written reports and advice for the business, to include recommendations. • Submit Suspicious Activity Reports as necessary to the Company MLRO. Job Specific Competencies: Experience • Interrogation and analysis of significant and complex data sets, to identify trends, patterns and indicators of fraudulent/ irregular activity. • Use of fraud prevention systems (e.g. SIRA, CIFAS). • Analysing and monitoring the performance of automated fraud prevention systems. • Production of high quality data analysis reports. • Strong motor claims and policy experience. • Managing/leading a fraud team. Skills • Strong analytical and problem solving skills, with the ability to adopt a logical approach to resolving problems. • Analysing data and information. • Excellent report production skills. • Coaching and training staff. Knowledge • How data and information analysis is used in the identification of fraudulent activity. • Rules based fraud prevention systems. • Data analytics. • Excellent knowledge of processes and tactics used to investigate and manage insurance fraud, and a solid understanding of relevant fraud related legislation. • Excellent knowledge of FSA requirements (including TCF) and the regulatory framework relating to general insurance. • Sound understanding of all aspects of motor insurance. Behaviours • Passionate about reducing the business exposure to fraud risk. • Confident in presenting complex information in a clear and concise manner. • Strives to deliver performance targets and drive business improvements to contribute to the success of the business. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Customer Relations Support Agent Salary/rate £16000 - £18000/annum Location West Sussex, West Sussex Job Number 101334660 Posted 08/02/2012 (09:57) Agency/Employer Massenhove Recruitment Limited Description Customer Relations Support Agent Job Overview: Actively handle complaints and ensure they are resolved in a timely manner in line with company processes. Administer the complaints handling process and support the Customer Relations Controller to minimise the number of complaints received. Core Duties: -Recording, thorough investigation and resolving of customer complaints in a timely manner in line with Company process and KPIs. -To be accountable for individual complaints cases across all areas and ensure progression to resolution, referring upwards to the Senior Customer Relations Agents and Customer Relations Controller as required. -Act as a referral point for complaints from other areas of the business -Provide feedback to the Customer Relations Controller with regards to complaints outcomes and any trends identified, so that the Controller can address with the business accordingly. Key Requirements: Experience -Good track record in fair and reasonable complaints resolution, balancing customer and company needs -Experience of conducting quality assurance and auditing -Solid experience of working within the motor insurance industry Skills -Good communication skills, both verbal and written -Excellent customer services skills -Good numeracy and literacy skills -Good IT and software skills, in particular with Excel and databases. Knowledge -Detailed understanding of FSA, TCF and FOS -Some understanding of root cause analysis and sound knowledge of complaints handling -Sound knowledge of insurance products and personal lines insurance -Comprehensive understanding of regulatory requirements and company principles (including TCF) Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title IT Infrastructure Manager Location London, London Job Number 101334606 Posted 07/02/2012 (16:53) Agency/Employer Massenhove Recruitment Limited Description IT Infrastructure Manager Key Responsibilities: • Manage the infrastructure IT team in their delivery of services and systems to meet the clients needs • Manage and assist in projects in accordance with future strategic planning and development of the IT infrastructure • Manage Third party suppliers of IT services through SLAs and other mechanisms • Ensuring Business Continuity / Disaster Recovery procedures are in place and tested • Provide business case development for hardware / software procurement • Provide technical support for the telecoms software and hardware • Ensure continual compliance with PCI-DSS across the infrastructure Skills and Personal Qualities: • Excellent customer service and communicates effectively both oral and written delivering at all levels • Proven Project Management and delivery • Strong analytical skills • Common sense approach and ability to problem solve on an ad-hoc basis Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Tool Hire Manager Location Buckinghamshire Job Number 127263929 Posted 07/02/2012 (14:50) Agency/Employer Massenhove Recruitment Limited Description Our client is a dynamic force in the building supplies industry. Already established with branches nationwide, they are expanding and require focused and energetic staff to help them achieve their future targets. Within this managerial role you will be responsible for the effective and profitable operation of the Tool Hire Centre, ensuring that a high level of customer service is delivered at all times. Undertaking a full range of managerial duties to ensure the effective utilisation of all resources, you will ensure that all tools and plant are properly maintained and kept in good working order within current health and safety legislation and with the required completion of Company documentation. You will be able to demonstrate a good working understanding of mechanical and electrical equipment gained within a similar environment. Working well with the Branch team in the provision of a quality customer service you will demonstrate strong interpersonal and communication skills. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Claims Technician Location Essex, Essex Job Number 101334156 Posted 03/02/2012 (16:29) Agency/Employer Massenhove Recruitment Limited Description The Role Working as part of the Group Operations Claims Team, Claims Technicians provide key technical and operational support to the Claims Underwriters. Claims Technicians develop a network of internal and external contacts to strive to continually improve operational services. They play a key role in the development of the procedures and processes which contribute to the success of Group Claims in meeting its objectives. Principle Duties and Responsibilities • Provide technical and administrative support to the Claims Teams • Understand the relevant business metrics and generate accurate MI and data analysis • Deliver operational improvement projects to defined deliverables and timelines • Develop internal and external relationships to improve efficiency and quality of service • Act as an Operations focal point for the Claims Team, ensuring appropriate understanding of products, business models and technologies • Represent Operations and support Claims Projects as agreed • Manipulation and processing of data into key systems • Other ad hoc tasks as requested by Manager Person Specification • Strong academic background; preferably educated to degree level or equivalent • Strong IT skills and aptitude for understanding application • Insurance industry experience preferred • Highly numerate and analytical with strong attention to detail in interpreting data and producing accurate analysis and high quality output • Demonstrable evidence of problem solving skills and ability • Service-focused and responsive to deadlines and targets with a flexible attitude to work. Successful candidates will be adaptable to change • Driven and proactive with the ability to use own initiative to identify improvements and ability to work with others to implement • Excellent communication skills and ability to build effective working relationships, both internally and externally • Ability to work independently • Appetite for learning and development Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Production Manager / Expeditor Location Cambridgeshire Job Number 129156224 Posted 31/01/2012 (14:01) Agency/Employer Massenhove Recruitment Limited Description Job Title: Production Manager/Expeditor Location: Peterborough Department: Operations Reports to Head of Operations Main purpose of the role: To provide strong production leadership, accept & carry out all instructions and targets set by the Head of Operations and achieve output and productivity KPI’s in all areas of production. The main responsibilities with this role fall under the following: 1) Output and productivity 2) Process and dispatch. 3) Quality and compliance 4) Housekeeping and security 5) Health and Safety The successful applicant must be able to adopt and accept a flexible approach to working hours and practices and show adaptability to change. You will maintain a constant communication flow between all areas of production, client services and I.T and hold regular production management meetings with supervisors and other dept. heads. You will also be tasked with successfully implementing policies and strategies to bring production performance up to the required standards. Ideally applicants will possess the following Skills & Experience: 1) Knowledge of modern manufacturing techniques, including Lean. 2) Broad base of printing and mailing processes. 3) Ability to effectively communicate at all levels. 4) Excellent man management skills. 5) Customer focused 6) Computer literate, Numerate and analytical. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Motor Claims Handler Location Essex Job Number 101333239 Posted 30/01/2012 (14:48) Agency/Employer Massenhove Recruitment Limited Description Motor Claims Handler Working within a dedicated team, the Motor Claims Handler will deliver a high quality claims service to High/Mid Net Worth clients and their brokers; whilst maintaining and enhancing the company’s reputation for its claims handling service. The role will include direct communication by telephone with the Insured and Intermediary, managing the relationship with policyholder, assessing the size of the claim, its potential severity and dealing with same in a proactive manner. The emphasis is on providing a fast track, yet extremely customer focused, claims handling service. This role will be focused on taking the first notification of loss from the insured or broker, appointing and coordinating experts as required, such as car hire, engineers, loss adjusters, solicitors etc., keeping all stakeholders up to date with the present position of the claim and proactively managing your own portfolio of claims through to completion whilst controlling indemnity spend. You will also be required to assist with other ad-hoc team administrative and management information tasks. Key responsibilities • To handle claims in a proactive manner within set service levels. • Deal with telephone calls from policyholders, brokers, solicitors and other experts. • To negotiate and settle claims fairly and promptly. • To work unsupervised and show initiative in their claims handling approach from an early stage in their career within the company. • To building relationships and gain broker confidence when handling claims. • Being 100% customer focused and being comfortable with the claims handling philosophy. Key requirements • Insurance industry experience preferred • Demonstrate drive, determination, confidence, initiative and dedication, as well as having good listening skills, communication and analytical skills. • Excellent communication and interpersonal skills both face to face and by telephone. • Must be a good team player. • Good organisational skills and the ability to work in a methodical manner and meet deadlines. • Must be able to demonstrate an understanding of what ‘customer focus’ means on a practical day to day basis, and a desire/drive to deliver this. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Service Coordinator Location Essex Job Number 101333240 Posted 30/01/2012 (14:47) Agency/Employer Massenhove Recruitment Limited Description Service Coordinator The Sales and Service team provide high quality tactical sales and customer service solutions for both Broker and Direct business. This role needs to build rapport and trust with direct clients, Underwriters, Claims Underwriters, Change Management Team, IT, Accounts, Brokers and third party suppliers The role will involve dealing with a large volume of email enquires, as well as inbound and outbound calls to clients. The role extends to dealing with existing policies by making endorsements, issuing renewals and general policy administration. Key responsibilities • Dealing with high volume of calls and emails from clients and potential clients within defined service level • Liaising with internal and external parties to respond to and resolve queries within processing deadlines • Actively identifying customers’ needs and providing suitable information on request • Maintaining a high level of service • Accurate, timely and efficient data entry and quality checking • Preparing management information reports as requested using various reporting tools and methods • Providing process improvement support • Providing support for projects • Managing own workflow, diary system and mailboxes • General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring • Providing support to other teams to cover absences and peak workloads Key requirements • Excellent communicator (telephone and email) with first class interpersonal skills • Clear focus on customer service i.e. a desire to service each client to the best of your ability whilst dealing with a high daily volume of new business quotations and general enquiries. • Ability to perform to a high standard in a fast paced, pressurised environment. • Responds positively to challenges and change • Good team player with positive and flexible approach to work. • Ability to organise and prioritise and plan workload to meet deadlines • High level of numeracy and literacy. • Good knowledge on Microsoft Outlook, Excel, Word and Access. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Fraud Intelligence Handler Location West Sussex, West Sussex Job Number 101332943 Posted 26/01/2012 (16:19) Agency/Employer Massenhove Recruitment Limited Description Fraud Intelligence Handler The establishment, ownership and management of a fraud intelligence handling model for the business, as one part of valued counter fraud services provided to the business by CFS. Job Responsibilities: • Establishment and ownership of effective fraud intelligence model that harnesses internally and externally sourced intelligence, for use in protecting the business from fraud risks. Model to include the receipt, triage and dissemination of fraud intelligence. • Management of a fraud intelligence repository, to include data input, quality, retention and disposal. • Build and maintenance of a fraud intelligence alert model for the business. • Manage the fraud intelligence relationships with the Insurance Fraud Bureau (IFB) and Insurance Fraud Investigators Group (IFIG), to include acting as focal point for all fraud intelligence and representing the interest of the business at IFB and IFIG forums. • Represent the fraud intelligence interests of the business in other industry forums. • Manage the fraud intelligence relationships with fraud suppliers to FCIM and insurers. • Meet agreed fraud KPI’s and targets. • Assist in the provision of appropriate and timely fraud management information (MI) as and when requested. • Maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation. • Ensure compliance with Company financial crime procedures and related policies. • Submit Suspicious Activity Reports as necessary to the Company MLRO. • Ensure compliance with TCF principles when liaising with customers. • Build and maintain relationships both internally and externally. • To be compliant with health and safety policies at all times. • To ensure compliance with Company and other relevant standards/regulations at all times. • Any other reasonable duties as required. Job Specific Competencies: Experience: • Fraud intelligence handling in the general insurance (motor) environment. • Motor claims and policy experience. • Claims fraud investigation and management, to include organised motor fraud. Skills: • Excellent communication skills, both verbal and written. • Negotiation and influencing skills. • Good time management and organisation skills with the ability to prioritise work. • Strong analytical and problem solving skills, with the ability to adopt a logical approach to resolving problems. • Strong customer service skills. • Good numeracy and literacy skills. • Computer literate, to include Word, Excel, PowerPoint and the internet. • Desk-top research to gather intelligence. • Use of fraud mapping/charting software such as i2 or similar. • Excellent report production skills. Knowledge: • Strong knowledge of fraud intelligence handling. • Knowledge of the IFB and IFIG intelligence models. • Knowledge of SIRA and CIFAS. • Excellent knowledge of processes and tactics used to gather and utilise intelligence to investigate and manage insurance fraud, and a solid understanding of relevant fraud related legislation. • Excellent knowledge of FSA requirements (including TCF) and the regulatory framework relating to general insurance. • Sound understanding of all aspects of motor insurance. Behaviours: • Customer focussed (internal customers & external). • Passionate about reducing the business exposure to fraud risk. • Takes initiative to make decisions. • An organised and proactive approach. • Emphasis on attention to detail and accuracy. • Able to work on own initiative and as part of a team. • Confident in presenting complex information in a clear and concise manner. • Strives to deliver performance targets and drive business improvements to contribute to the success of the business. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Assistant Underwriter Location Edinburgh, Scotland Job Number 101331118 Posted 23/01/2012 (16:59) Agency/Employer Massenhove Recruitment Limited Description Job Title: Assistant Underwriter – Motor Insurance Overview: Key purpose of the role is to underwrite motor trade, taxi, single Key Responsibilities: Underwriting of new, renewal and adjustment quotations in accordance with guidelines set by the Board and personal targets set including: Calculating premiums on new business, renewals and adjustment criteria Setting terms and conditions on new business, renewals and adjustment criteria Referring risks where necessary to the appropriate senior member of staff Issuing new documentation and debit premiums Checking of proposal forms, licences and supporting documentation Prepare policies for issue Issue of No Claims Bonus Proofs Undertake administration duties and act as a support function to the team where necessary Experience: 2 to 5 years relevant insurance experience Ideally will have a CII qualification or will be considering progression towards it. Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title First Response Motor Claims Advisor Location London, UK Job Number 101329287 Posted 23/01/2012 (16:59) Agency/Employer Massenhove Recruitment Limited Description Summary: To handle motor claims notifications within given claims handling / payment authorities. Key Responsibilities: Dealing with incoming and outgoing telephone calls, paper and electronic notification of claims within agreed service levels Appoint and liaise with clients, intermediaries, engineers and garages Provide a responsive service to customers along with a proactive approach to ongoing claims Awareness of work scheduling plans Paying invoices Maintaining a diary system Awareness of data protection Experience: Preferably have a good understanding of underwriting or claims Good IT Skills – including Word & Excel Enjpoy dealing with the public Qualifications: Educated to at least GCSE level Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Personal Injury Claims Specialist Location London Job Number 101188035 Posted 23/01/2012 (16:58) Agency/Employer Massenhove Recruitment Limited Description JOB TITLE: Claims Negotiator: Personal Injury Specialist REPORTING TO: Claims Manager KEY PURPOSE: To manage a portfolio of complex personal injury claims to ensure they are handled within company policy, processes and practices and settlement is achieved in the best interests of the company and appropriate steps are taken to mitigate losses. AREAS OF RESPONSIBILITY: • Handle and pro actively negotiate claims in accordance with Statute, case law and common law to achieve best possible settlement on behalf of the company and mitigate losses. • Handle all claims within the framework of company policy, practice, systems and processes. • Investigate any claim where fraud is suspected in accordance with company fraud policy. • Ensure service standards are consistently achieved and the claims service provides a superior customer experience. • Ensure any issue that could potentially impact on delivery of service levels, quality of claims handling, company reputation or FSA compliance is immediately bought to the attention of the Team Leader; Third Party Claims. • Ensure all payments are authorised according to company policy. • Ensure maintenance of accurate claim records, file and diary management. • Ensure that complaints are dealt with in accordance with company and FSA policy and to take steps to ensure that such complaints are avoided in the future. • Contribute to the development of best practice, systems and processes. • Provide technical guidance, training and support in relation to personal injury claims handling. • Undertake internal and external audits as required. • Injury claims up to and in excess of £500,000 AD HOC OR ADDITIONAL: (a) Operating environment: Responsible for managing a portfolio of motor liability and injury claims within the limits of authority and service levels set for you. Providing technical guidance for injury claims handling. (b) Framework and boundaries: Negotiation and settlement of third party liability claims within the limit of the authority delegated by the Claims Manager. The above represents the key areas of responsibility within your role. However you may be required to cover additional duties as and when needed. ATTRIBUTES REQUIRED Excellent customer focus and track record for delivering superior levels of customer service. Experience working in a pro-active telephone focussed claims environment. Working knowledge of the litigation process. Good organisational and planning skills. Good team-working skills Good decision making skills. Good problem solving skills Flexible, adaptable and pragmatic. Pro-active and customer focused. QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED Over 6 years experience negotiating motor liability claims including at least 5 years handling complex personal injury claims. Detailed understanding of complex medical evidence and reports. Working knowledge of insurance liability case law and common law in relation to third party damage and injury. Experience Para Legal training or background Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Motor / Technical Claims Negotiator Location London Job Number 101228600 Posted 23/01/2012 (16:56) Agency/Employer Massenhove Recruitment Limited Description TECHNICAL CLAIMS NEGOTIATOR Exciting opportunity to join this young, dynamic, innovative & growing Insurance Company. Actively seeking a skilled Negotiator to be responsible for managing their own caseload of complex Motor Claims incorporating Personal Injury, Theft, Credit Hire and Fraud. There will be a smaller concentration of Public and Employers Liability Claims. Main duties will be: • Setting up and administering New Claims liaising with Clients, Brokers, Service Providers, Third Parties and their Representatives. • Assessing Underwriting records and other relevant documents to assist with indemnity enquiries. • Maintaining allocated Caseload of Claims. • Negotiating Settlement of Claims on the best terms possible following thorough research of all facts. Ideally the successful candidate will have the following skills and attributes: • Good understanding of Modern Claims Practice • Good understanding of Insurance Policies, Procedures, Case Law and Personal Injury Valuations • Good Academic Qualifications. • A pro-active approach to Claims settlement • Strong communication, decision making and negotiation skills • Ability to work on own initiative with minimum supervision. • Excellent Customer Service and Computer Literacy skills are also expected. Job Type Permanent Contract Length N/A Start Date ASAP Contact Details

Job Title Underwriting / EDI Manager / Business Analyst - Motor Insurance Salary/rate £50000/annum Location West Sussex Job Number 101321773 Posted 23/01/2012 (16:54) Agency/Employer Massenhove Recruitment Limited Description Underwriting / EDI Manager / Business Analyst - Motor Insurance Overview: To have responsibility for the company’s bespoke rule engine, including architecture, automated testing, data interchange and application. This includes company price rating engines and the correct pricing of all Group transactions, bespoke fraud detection routines and web segmentation rules. Job Specific Competencies: Experience - Strong experience of the motor insurance industry - Solid experience in personal lines product development - Working experience of XML schema, messaging and analysis, EDI integration, aggregator mappings and how these fit together Skills - Strong business analysis and software system analysis skills - Good numerical skills - Good communication skills, both verbal and written - Presentation skills - Strong analytical and problem solving skills, with the ability to adopt a logical approach to solving problems - Strong IT skills - Sound knowledge of motor product development (Polaris product writer or similar packages) - Sound knowledge of motor insurance underwriting and the current motor marketplace - Knowledge of SAS would be an advantage - Understanding of personal lines insurance Qualifications - PRINCE2 Practitioner qualified - ACII or progression towards Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Risk Analyst / Syndicate Risk Manager Location London Job Number 101318636 Posted 23/01/2012 (16:54) Agency/Employer Massenhove Recruitment Limited Description The main purpose of this role will be to assist the Head of Risk in ensuring the effective design and operation of the Risk Management Framework and supporting risk analysis and reporting in addition to the supervision of junior team members, including graduate cycle. Specific duties as follows: To assist in the review of the effectiveness of the design and performance of activities and processes undertaken by the business to identify, measure, monitor, manage and report on risk exposures and internal controls (i.e the RMF); To assist in the review of the effectiveness of the methodologies adopted by the business to measure and model risk exposures, including the adequacy of stress and scenario analysis; To assist in reviewing the design and performance of the Risk Appetite Framework; To support and challenge the business in the development of Key Risk Indicators or Risk Metrics and to ensure they are embedded within the business; To assist in the facilitation and operation of the Emerging Risk Group and review or analysis of emerging risk issues including risk cause and correlation analysis; To assist in the facilitation of the performance of Reverse Stress Testing; To assist in the review of risk management activities and to ensure that they conform to Solvency II Standards and Lloyd’s Minimum Standards for Risk Management; To assist in the review the design and performance of the Internal Control Policy and the supporting Internal Control Framework, including the self-certification process; To assist in the review, assessment and escalation of the limitations in risk management and risk modelling processes and results; To assist through working closely with Capital Modelling and the business to ensure the integrated use of the Internal Model in risk management processes; To assist in the production of the ORSA reports, including analysis of risk exposures and risk profile and stressed conditions; To develop good working relationships and to work closely with members of the Capital Modelling function on the above items where relevant; To ensure adherence to the controls and processes operated by the risk management function; and To assist the business in meeting and monitoring Lloyd’s Minimum Standards for Risk Management across all syndicates, including Third Party Syndicates. Applicants should possess strong communication and analytical skills, be degree educated, from a audit or risk management background within the insurance industry. Ideally you will possess strong Operational and Financial risk management experience with Lloyd’s Managing Agency experience, be a member of AIRMIC and / or IRM and have an awareness of Lloyd’s and FSA regulations. Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

Job Title Underwriting Support/Administration Salary/rate £16000 - £22000/annum Location Essex, UK Job Number 101318468 Posted 23/01/2012 (16:54) Agency/Employer Massenhove Recruitment Limited Description Job Purpose Monitoring and chasing receipt of risk and payment bordereaux Checking bordereaux received for consistency and accuracy. Processing data, survey requests and issuing policy documentation as required. Ensure agreed service levels are maintained at all times. Required Tasks To comply with FSA regulations Ensure compliant with legal/regulatory requirements, including maintaining up to date knowledge of products and processes Demonstrate the values of the business through appropriate behaviours Be aware of and draw attention to possible financial and reputational risk to the business Key Result Areas Demonstratively meet Service Level Agreements and agreed deadlines with Insurers and Brokers. Effective administrative systems satisfying external audit requirements Proactive approach to developing systems and resolving issues Deal with incoming enquiries from brokers, insurers and other third parties in a professional and timely manner Manage documents including New Business, Mid Term Adjustment & Renewal Promptly deal with diarised items Skills Previous Administrative experience within the Insurance Industry. Preferably experience as an Underwriters Assistant or similar. Proficient in MS Office and with aptitude to use other MS Windows-based software Accuracy and attention to detail Able to communicate to people with various levels of knowledge, over the telephone and in writing Planning, organisational and time management skills Subject knowledge and understanding Key Behaviours Work under pressure Standard operating procedures Problem solving Team work Productivity Customer Service Qualifications Relevant insurance qualifications an advantage Educated to a satisfactory GCSE level Technical Experience Office administration – preferably with insurance experience Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Liability Underwriter Salary/rate £35000 - £50000/annum Location Leigh-on-Sea, UK Job Number 101318466 Posted 23/01/2012 (16:54) Agency/Employer Massenhove Recruitment Limited Description Job Purpose Underwriting of risks under a delegated binding authority (with A rated security) for general liability, contractors liability, excess of loss, contractors all risks & professional indemnity risks received from brokers. Develop and maintain relationships with brokers, insurers and other business partners Meet individual sales target and contribute towards team sales targets Handle general enquiries, renewals and mid term adjustments. Key Result Areas To comply with FSA regulations To meet agreed new business target levels and renewal retention levels Proactive approach to developing profitable broker relationships Deal with incoming enquiries from brokers, insurers and other third parties in a professional and timely manner Manage documents including New Business, Mid Term Adjustment & Renewal Identify Cross Sell Opportunities Promptly deal with diarised items Skills Minimum three years liability experience (ideally with an insurance company background) but broker experience would be considered. Proven track record of working to and achieving individual targets Proactive approach to developing profitable broker relationships Proficient in MS Office and with aptitude to use other MS Windows-based software Ability to build successful, mutually beneficial business relationships Able to communicate to people with various levels of knowledge, over the telephone and in writing Planning, organisational and time management skills Key Behaviours Competitive Work under pressure Initiative Industrious Conscientious Assiduous Qualifications Relevant insurance qualifications an advantage Educated to a satisfactory GCSE level Technical Experience Liability insurance knowledge Job Type Permanent Contract Length N/A Start Date Contact Details

Job Title Commercial Combined Underwriter Salary/rate £25000 - £40000/annum Location Leigh-on-Sea, Essex Job Number 101318465 Posted 23/01/2012 (16:54) Agency/Employer Massenhove Recruitment Limited Description Job Purpose Underwriting of risks under a delegated binding authority (with A rated security) for Commercial Combined, Property Owners & Landlords risks received from brokers. Underwrite business so that sales targets are met within agreed internal/external service levels and underwriting authorities and legal/regulatory requirements Develop and maintain relationships with brokers, insurers and other business partners Meet individual sales target and contribute towards team sales targets Handle general enquiries, renewals and mid term adjustments. Required Tasks To comply with FSA regulations Develop self to maximise personal contribution to the role Telephone broker connections for account development Ensure self adheres to agreed internal/external underwriting authorities and is compliant with legal/regulatory requirements, including maintaining up to date knowledge of products and processes Demonstrate the values of the business through appropriate behaviours Be aware of and draw attention to possible financial and reputational risk to the business Develop self to maximise personal contribution to the role Work in accordance with binding authorities issued to us by insurers Work within the authority granted to you as detailed in your Personal risk Acceptance Authority (PRRA) Key Result Areas Meet agreed individual sales target and contribute towards agreed team sales target within agreed internal/external service levels Proactive approach to developing profitable broker relationships Deal with incoming enquiries from brokers, insurers and other third parties in a professional and timely manner Manage documents including New Business, Mid Term Adjustment & Renewal Identify Cross Sell Opportunities Promptly deal with diarised items Skills Minimum three years liability experience (ideally with an insurance company background) but broker experience would be considered. Proven track record of working to and achieving individual targets Proactive approach to developing profitable broker relationships Proficient in MS Office and with aptitude to use other MS Windows-based software High level inter personal skills – ability to build successful, mutually beneficial business relationships Communication skills – able to communicate to people with various levels of knowledge, over the telephone and in writing Planning, organisational and time management skills Basic Numeracy Ensure you work within the binding authorities issued to us by insurers Technical expertise Subject knowledge and understanding Key Behaviours Work under pressure Standard operating procedures Initiative Industrious Conscientious Assiduous Problem solving Team work Productivity Customer Service Qualifications Relevant insurance qualifications an advantage Educated to a satisfactory GCSE level Technical Experience Commercial Combined insurance and Property Owners knowledge Job Type Permanent Contract Length N/A Start Date A.S.A.P Contact Details

Job Title Catastrophe Risk Modeller x 2 (Treaty & Property) Location City of London, London Job Number 101316019 Posted 23/01/2012 (16:54) Agency/Employer Massenhove Recruitment Limited Description Job Summery: To interpret, prepare and analyse underwriting data to provide comprehensive catastrophe modelling information to support the underwriting process. Main Duties: Audit and assess the accuracy / quality of broker supplied EDMs and RDMs to ensure fair disclosure of cedant exposure and loss potential. Use judgement to correct poor data or take steps to notify the data provider of any errors and remodel where necessary / practical. Use of MS Excel and MS Access to convert non broker modelled data to a format suitable for RiskLink and import into RiskLink. Interpret slip terms and conditions and translate into model input parameters. Run the appropriate profiles in RiskLink, extract the results and attach to the in-house property model. Use of AIR Catrader for Caribbean. Interpret the results and report to underwriters where necessary. Work with underwriters to utilise modelled output. Assist underwriters in portfolio management. Technical Skills: Good working knowledge of RMS RiskLink DLM. Comfortable with using in-house underwriting management systems. A good understanding of fundamental insurance/reinsurance concepts, slips terms and conditions. A good understanding of the dynamics of reinsurance and a working commercial awareness Mathematically competent with excellent understanding of probability theory. Releveant Experience: Essential: Sufficient depth of understanding of statistics to explain EP curves, VAR, TVAR and other measures used in modelling to an audience ranging from Underwriters to qualified actuaries. Desirable: Aptitude for writing code in VB and SQL. Education and Qualifications: Essential: GCSE Maths grade B or above. Minimum of 5 A grade GCSE’s (ideally in the sciences and maths disciplines). 3 ‘A’ Levels (A & B grades in science & maths disciplines). Desirable: Degree level qualification in a Science, Engineering or Mathematical based subject. Progressing towards a CII qualification or other relevant professional qualification. Personal Skills: Excellent organisational skills. Able to work under pressure and meet deadlines. Flexible. Self motivated. Excellent analytical skills. Logically minded. Team player. Good interpersonal skills. Job Type Permanent Contract Length Permanent Start Date ASAP Contact Details

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