KBC Associates ltd |
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collingham house , Wimbledon , lONDON , sw19 1qt |
| Description |
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| Job Title |
Internal Sales Executive |
| Location |
Bracknell, Berkshire |
| Salary/rate |
£17000 - £19000/annum Bonus |
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| Job number |
118295485 |
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| Posted |
20/11/2008 (14:51) |
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| Agency/Employer |
KBC Associates ltd |
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Description
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Job Title: Internal Sales Executive
Location: bracknell
QUALIFICATIONS, SPECIFIC KNOWLEDGE OR EXPERIENCE REQUIRED
" Specific technical, specialised or professional knowledge needed
Commercial awareness
Electrical product knowledge is advantageous
" The minimum vocational/academic qualifications required
GCSE grades 1-3 in English and Maths or equivalent.
NVQs in Customer Service Level 2 or Telesales Level 2 advantageous.
" Professional qualifications required with the relevant level
None required
" Knowledge and level of proficiency in the use of IT software packages required
Basic PC skills.
" Proficiency in the use of any specialised equipment
None required
" Management and other skills needed
None required
" Minimum post qualification time and experience necessary to become fully proficient in the role
1 yrs experience in a competitive, customer focused sales or business environment either on telesales or in a face to face selling role |
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
John McSherry |
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| Ref no |
JJM-ise |
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| Job Title |
Branch Manager |
| Location |
Bracknell, Berkshire |
| Salary/rate |
£30000 - £35000/annum |
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| Job number |
116123394 |
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| Posted |
20/11/2008 (14:44) |
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| Agency/Employer |
KBC Associates ltd |
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Description
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Job Title: Branch Manager
Location: Bracknell
PRIMARY PURPOSE OF ROLE:
A single statement that captures the main function of this role would be:
To ensure the achievement of branch business plan within timescale and budget.
KEY ACCOUNTABILITIES/RESPONSIBILITIES:
When this role is being undertaken competently, i.e. after induction and any role-specific training, the post holder will:-
" Formulate a strategic and tactical business plan for their branch, and convert this into profitable business performance.
" Translate the value and service proposition for the regionally allocated accounts into a practical implementation plan specific to the branch and ensure its achievement.
" Implement, for their branch, the agreed customer service plan for nominated accounts and ensure it is in place and working effectively.
" Ensure, for their branch, the agreed level of service for all segment business development targets.
" Monitor and take appropriate action to ensure their branch achieves sales/profitability targets, service KPIs and fully complies with standard operating procedures.
" Provide account management for the nominated accounts, which will include the implementation of the development plan.
" Contribute to the effective operation of the business through active collaboration in activities required as a member of the senior regional management team.
" Provide management with required reports, information and feedback to contribute to the effective strategic planning, budgeting and performance management of the business in agreed formats and within agreed timeframes.
" Manage, lead and develop all colleagues within the branch so that their operational performance delivers agreed KPIs and is in line with Company standards.
OPERATING STYLE
PARTNER values describe the shared beliefs and thoughts that guide our behaviour. The Operating Style described below is a guide to enable you to translate these beliefs into actions.
" Premier: To be premier we've got to act with integrity in a professional manner in everything we do.
" Achieving: To achieve, we need to encourage an enthusiastic 'can do' attitude, with determined teams focused on specific and realistic goals.
" Responsive: We need to respond to the needs of our business 'Partners', becoming faster and more efficient.
" Teamwork: We can become more efficient through teamwork, working together. Communicating, participating and collaborating towards successes that will be shared amongst us.
" Novel: We must develop 'novel' solutions as pioneers and innovators, and stimulate the growth of the company through creative thinking.
" Expert: We must show 'expert' knowledge in whatever we do, and become renowned for being specialist in our field.
" Reliable: By becoming reliable, we are demonstrating responsibility and a commitment to delivering our promises.
COMPETENCIES:
These are skills or attributes needed to undertake this role competently. The Competency Framework Document will guide you through the Competencies and the levels available. It is likely that there will be up to eight identified:-
DESCRIPTION LEVEL
Planning and Organising
" Organises and reviews workload of others on a regular basis.
" Thinks through activities, allowing time for completion. Plans well in advance, sets realistic targets, builds in review, monitors progress. Identifies critical milestones, potential risks and considers options within operational plan.
" Able to organise a number of major projects or activities running concurrently. Ensures others are clear about their roles and objectives.
" Juggles different demands and switches between them as appropriate.
" Estimates resources required accurately; identifies availability and uses time, money and people effectively. Develops business plans that take into account other activities across the business and the risks of non-delivery.
" Constantly monitors, analyses and reports progress - identifies measurable outputs.
" Sets clear agenda and objectives for meetings and sticks to time.
Continuous Improvement
" Keeps fully abreast with industry developments. Able to coach others in the team. Actively encourages others to improve performance and develop.
" Ensures performance and quality monitoring are in place. Monitors and evaluates the effectiveness of systems/processes/procedures, etc.
" Prioritises areas for improvements in line with goals and focuses on those that will give significant impact/difference.
" Encourages innovation and creativity in others. Actively supports staff in achieving / learning/development objectives through coaching and mentoring, etc.
Customer Focus
" Accurately reports to customers/management groups and sets agreed service standards and measures of delivery.
" Anticipates and pre-empts requests from customers.
" Leads and manages others in a customer first approach, acting as a role model in demonstrating customer care principles.
" Fully accepts legitimacy of customer needs and expectations. Focuses on delighting the customer with the service provided within the confines of profitability and capability.
" Looks to develop long-term relationships by developing or recommending novel solutions. In partnership with their customers, becomes closely involved in the decision-making process.
Communication
" Able to effectively use a full range of communication tools and techniques.
" Creates empathy with individuals and is able to build rapport. Uses active listening skills to encourage two-way communication.
" Combines use of presentation media effectively. Ensures quality by thorough checking of documents and presentations before delivery.
" Has the ability to communicate with people at all levels clearly and precisely. Clarifies when necessary - checks understanding is accurate.
Financial & Commercial Awareness
" Acts in the best interests of the organisation rather than the department and successfully uses cross-departmental working. Develops and maintains a broad network of contacts.
" Sets out marketing or business plans; takes tactical action to maintain commercial or competitive presence.
" Manages budgets effectively, and makes decisions based on good quality cost/benefit analysis. Aware of income and profit implications, and can use financial implications to assist in prioritisation / resource allocation decisions.
" Improves budget processes by extending input information and ongoing dialogue with financial controller. Accurately forecasts costs and builds in contingencies. Understands implications of plan on other areas of the business.
Confidence, resilience and self awareness
" Actively tries to generate confidence in others by demonstrating conviction and faith in the business, products and self.
" Unwilling to accept situation is lost; looks to find compromise solutions with customer. Takes responsibility to make sure revised plan happens.
" Anticipates setbacks and manages situation in order to limit possible damage. Reviews reasons for setback in order to avoid similar situations occurring in the future. Uses own resilience to motivate others to make positive contributions.
Achievement and Results Orientation
" Proactively identifies and pursues new opportunities.
" Provides accurate forecasts and sets appropriate budgets.
" Sets and agrees both short and long-term objectives, and helps others focus on requirements / standards. Is able to articulate / visualise structure
" Analyses and evaluates previous plans before compiling new plans.
" Takes on new corporate goals and devises effective functional / departmental plans.
" Accepts and responds to all challenges.
" Is able to explain variance / trends in business demands
Teamwork
" Demonstrably supports team decisions. Clearly communicates company strategy and objectives and keeps team informed.
" Monitors performance and gives constructive feedback. Addresses poor performance. Is fair, consistent and unbiased in managing staff.
" Sets objectives and personal development plans; ensures staff have the necessary skills. Encourages learning and opportunities to apply skills.
" Encourages open communication to promote good morale and co-operation within team.
QUALIFICATIONS, SPECIFIC KNOWLEDGE OR EXPERIENCE REQUIRED
These should be specific and essential for the role. They should not conflict with, or duplicate the competencies required above. Please ensure that direct or indirect discrimination on the grounds of gender, sexual orientation, disability, race, religion or age does not occur through making these statements.
" Specific technical, specialised or professional knowledge needed
Sound understanding of business principles. Sound product knowledge - can be gained on the job.
" The minimum vocational/academic qualifications required
Secondary education up to the age of 16 including GCSEs, NVQ II or equivalent
" Professional qualifications required with the relevant level
N/A
" Knowledge and level of proficiency in the use of IT software packages required
Able to learn how to use in-house system and packages such as word/excel.
" Proficiency in the use of any specialised equipment
N/a
" Management and other skills needed
Capability to run business up to £2m .Driving licence.
" Minimum post qualification time and experience necessary to become fully proficient in the role
Between 1 and 2 years relevant experience. |
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
John McSherry |
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| Ref no |
JJM-BM |
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| Job Title |
Admin Assistant |
| Location |
Central London, London |
| Salary/rate |
£16000/annum £16k |
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| Job number |
126159239 |
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| Posted |
20/11/2008 (11:46) |
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| Agency/Employer |
KBC Associates ltd |
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Description
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Job Title: Admin Assistant
Salary: £16k
Location: Central London w1
The person must have experience in Debits, Credits, Banking, Filing, Invoice Query Management.
Must be organised, IT Literate with good communication skills.
Helping out answering the phones when busy.
A year experience in administration is preferred.
8.00am - 5.15pm Monday - Friday
Full training provided on inhouse system. |
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
John McSherry |
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| Ref no |
Jm-aa |
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| Job Title |
Warehouse Assistant |
| Location |
fulham, London |
| Salary/rate |
£14000 - £17000/annum |
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| Job number |
122171755 |
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| Posted |
20/11/2008 (11:36) |
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| Agency/Employer |
KBC Associates ltd |
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Description
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Job Title: Warehouse Assistant
Location: Fulham
Salary: £14-17k
Monday to Friday 8am to 5.15pm
No Saturdays
Opportunity to progress to trade counter
Looking for someone ASAP
Enthusiastic / eager to learn
IT literate
Driving license would be an advantage but not essential
Booking in goods / picking / stock checking
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
John McSherry |
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| Ref no |
jm-wa |
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| Job Title |
Telephone Sales Person |
| Location |
Clapham, London |
| Salary/rate |
£19000 - £25000/annum |
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| Job number |
118292756 |
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| Posted |
17/11/2008 (16:34) |
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| Agency/Employer |
KBC Associates ltd |
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Description
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Internal sales person required for timber merchants Clapham area.
Must live within easy travel distance from Clapham site
Monday to Friday 8am to 5pm - 39 hour week + OT.
Saturdays (8am to 12pm) are paid at OT and on a rota basis.
You must have a minimum of 1 years experience of telephone sales in a timber merchant
Proactive calling of old customers
Quotations, queries, purchasing of products not in stock
Driving licence an advantage as well as a forklift licence - side loader
Good knowledge of timber required
Candidate will need to know about grading / quality / preservation / legal and sustainable sources / timber calculations / numerate / good negotiation skills / computer literate.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
January 2009 |
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| Contact name |
Julie Rose |
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| Ref no |
JR - TB IS |
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| Job Title |
Store Manager |
| Location |
Mansfield, Nottinghamshire |
| Salary/rate |
£16000/annum OTE £23500 |
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| Job number |
116122730 |
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| Posted |
17/11/2008 (16:28) |
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| Agency/Employer |
KBC Associates ltd |
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Description
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Store Manager required for large retail outlet in Mansfield.
45 hour week - 5 days out of 6
Monday to Friday 8.30am to 6pm
Saturdays 8.30am to 5.30pm
The ideal candidate will have knowledge / in depth interest in one or more of the following..
DIY
Car restoration
Model making
Principal Responsibilities
Active sales performance to achieve turnover targets for designated store
Control of shrinkage, labour costs, overheads (direct and indirect) and discounts to within agreed limits
Maintain accuracy of stock file to within agreed limits
Motivation of sales staff to achieve defined sales targets
Promote good customer service practices
Designated key holder
Staff supervision and allocation of duties
Optimise available space to maximise sales per metre
Maintain administration standards for designated store
Maintain housekeeping standards for designated store
Promote and maintain safe working practices in all areas
To report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor to the store or member of staff
Recruitment of support staff
Any other duties as required from time to time
Essential
Proven management of small teams
Demonstrate achievement of work targets specifically sales /systems
Comprehensive working knowledge and awareness of business needs
Demonstrate ability to work on own initiative / self starter
Proved ability to work within guidelines and procedures
Demonstrate effective use of verbal communication skills
Demonstrate understanding and ability to use IT hardware and software
Demonstrate interest in technical product range
Provide a professional appearance at all times, in line with Company dress code
Physically able to lift (to 25kg) heavy product range on a regular basis
Understanding of role as primary job in line with responsibility and flexibility required
Has presence to support and complement role as Store Manager
Desirable
Previous retail management experience preferably in hard goods environment (Customer facing)
Demonstrate in-depth knowledge of part of primary product range
Experience of running sales campaigns
Evidence of career progression
Demonstrate interviewing skills
Demonstrate knowledge of retail law and Trading Standards
Experience of providing on-going training for team members
Knowledge of Health & safety law
Lives within 20 minutes drive time of store (call out requirements) |
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
Julie Rose |
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| Ref no |
JR - MM SM Mans |
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| Job Title |
Stores / sales person |
| Location |
Merton, London |
| Salary/rate |
£18000/annum |
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| Job number |
118291074 |
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| Posted |
17/11/2008 (11:23) |
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| Agency/Employer |
KBC Associates ltd |
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Description
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Electrical wholesalers requires person to assist with stores and sales and occasional deliveries.
Duties to include
Keeping stores in orderly condition
Serving over the trade counter
Answering the telephone
Delivering goods to customers
You must have excellent communication skills, good telephone manner, good sales / customer service skills.
It is essential that you have previous experience in an electrical wholesale environment.
A clean driving licence is also essential.
Please e-mail your CV with details of your current salary.
Please do not apply if you do not have the relevant experience in an electrical wholesalers. |
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
ASAP |
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| Contact name |
Julie Rose |
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| Ref no |
JR - AE sales |
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| Job Title |
Receptionist Administrator |
| Location |
Raynes Park, London |
| Salary/rate |
£8/hour £8 per hour |
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| Job number |
126158946 |
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| Posted |
13/11/2008 (11:41) |
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| Agency/Employer |
KBC Associates ltd |
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Description
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Job Title: Receptionist Administrator
Salary: £8 per hour
Location: Raynes Park
Hours: 14.5 hrs per week
Previous reception experience preferred in a clinic, doctor's, dental, medical surgery but not essential
Must be computer literate, able to input bookings, contact details, payments on the internal computer system
Must be able to multitask as can be very busy at times
Ability to work on your own and as part of the team
The position would suit a competent, caring, mature individual, someone who is sensitive to client needs and who can remain calm at all times.
Be flexible and available to cover holidays, sickness when required
Working hours and days as follows:
Wednesday 08.15 - 13.45
saturday 08.45 -18.00
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| Job type |
Part Time |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
John McSherry |
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| Ref no |
jm-ptra |
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| Job Title |
Travel Claims Handlers |
| Location |
croydon, Surrey |
| Salary/rate |
£16000 - £19000/annum |
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| Job number |
101207181 |
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| Posted |
10/11/2008 (14:16) |
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| Agency/Employer |
KBC Associates ltd |
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Description
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Travel Claims Handlers X10
Croydon
£16k - £20k
Travel claims handlers are required for various positions in Croydon and sorrounding areas. I am currently looking for a number of travel claims handlers from junior claims handlers to senior claims handlers.
Excellent rates of pay and excellent company benefits.
Some positions available are immediate starts.
Please only send CV's if you have relevant experience in the travel industry, some cross transferable experience maybe acceptable ie, medical claims and accident claims.
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
asap |
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| Contact name |
sean Cullen |
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| Ref no |
sgc/urgentclaims |
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