Albany Assistance |
| Contact |
Steven Alderson |
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| Telephone |
0191 3503050 |
| Email |
jobs@albanyassistance.co.uk |
| Website |
http://albanyjobs.co.uk |
| Address |
Redmond House
, Fern Court
, Bracken Hill Business Park
, Peterlee
, County Durham
, SR8 2RR |
| Description |
Albany provides dedicated claims management solutions, with more than 2.5 million policyholders enjoying cover under the brand names of some of the UK's major insurers and intermediaries.
Albany Assistance offers a full scope of services: including legal expense insurance, replacement car hire products, credit hire and repair, family legal protection and personal injury claims management.
Through this wide range of quality products and the expertise and efficiency of our people, we have built further on our reputation as a market leading provider of branded claims solutions.
Our contact centre in Peterlee, County Durham currently has more than 350 people working within it. This Operations Centre is certainly a busy, challenging place, but also one that guarantees a stimulating and friendly working environment.
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| Job Title |
Call Centre Team Manager |
| Location |
Peterlee, North East |
| Salary/rate |
£19000 - £26000/annum Competitive Salary + Bonus |
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| Job number |
109138398 |
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| Posted |
02/09/2008 (12:29) |
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| Agency/Employer |
Albany Assistance |
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Description
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Are you an innovative leader, enthusiastic and driven in your approach to work and passionate about delivering excellent customer service and developing your team.
Albany Assistance requires Team leaders to work in their dynamic call centre. If successful you will contribute and motivate a team of customer service/sales advisors, achieving an excellent working environment by adopting a positive attitude when dealing with customers, colleagues and management. You will be required to coach and develop individual team members to achieve targets, whilst ensuring all team members are adhering to company procedures and compliance to regulatory requirements.
If you would like to be part of an exciting company, where there are opportunities to develop your existing skills and learn new ones then apply NOW.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
ASAP |
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| Contact name |
Steven Alderson |
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| Ref no |
Call Centre Team Manager |
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| Job Title |
Collections/Customer Service Advisor |
| Location |
Peterlee, North East |
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| Job number |
109138397 |
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| Posted |
21/08/2008 (12:47) |
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| Agency/Employer |
Albany Assistance |
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Description
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Are you enthusiastic and driven in your approach to work and passionate about delivering excellent customer service?
Our Collections team are seeking negotiators to work in their busy and expanding department. You will be required to maximise and negotiate the recovery of monies owing to the business from third party insurers, whilst ensuring company standards are met and exceeded.
If successful your responsibilities will include effectively using skills to manage and negotiate the closure of claim cases. The achievement of personal targets as defined by the business, plus contributing to team and departmental targets. You will be required to maximise the percentage of inbound and outbound calls to secure your targets. Adhere to company procedures and ensure minimal processing errors. Contribute to and help maintain an excellent working environment by adopting a positive attitude in your dealings with customers, colleagues and management.
If you would like to be part of an exciting team, where there are opportunities to develop your existing skills and learn new ones then apply NOW.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
ASAP |
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| Contact name |
Steven Alderson |
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| Ref no |
Collections/Customer Service A |
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| Job Title |
Outbound Sales Manager |
| Location |
Peterlee, North East |
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| Job number |
118281799 |
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| Posted |
21/08/2008 (12:39) |
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| Agency/Employer |
Albany Assistance |
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Description
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Albany Assistance, a fast growing Claims Management Company with its Contact Centre based at Peterlee in the North East is looking to recruit a highly motivated, enthusiastic sales professional to manage our Outbound Sales Teams.
The role will be to assist the Departmental Sales Manager with the day to day challenges associated with managing a dynamic outbound sales unit.
The successful candidate will be required to use their own initiative to provide a high quality level of service to the business and its partners. This is a fast paced environment which will require you to focus on the motivation of your teams to ensure they exceed sales targets while delivering excellent customer service.
Are you a highly organised professional with excellent interpersonal skills and a proven sales track record, the ability to plan and prioritise workloads and a proactive approach to problem solving. Then this role could be for you. Previous experience of working within a similar environment at a comparable level is essential.
In return Albany Assistance is offering a great opportunity to progress your career within an expanding business and a competitive salary and commission package.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
ASAP |
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| Contact name |
Steven Alderson |
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| Ref no |
Outbound Sales Manager |
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| Job Title |
Sales Service Advisor |
| Location |
Peterlee, North East |
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| Job number |
118281795 |
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| Posted |
21/08/2008 (12:25) |
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| Agency/Employer |
Albany Assistance |
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Description
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Are you an innovative thinker, enthusiastic and driven in your approach to work and passionate about delivering excellent customer service and acheiving target?
Our Internal Sales team are seeking Customer Service Advisors to work in their busy and expanding department. You will be required to achieve personal targets whilst delivering excellent customer service and advice in relation to the products and services purchased by our customers.
If successful your responsibilities will include the achievement of personal targets as defined by the business, plus contributing to team and departmental targets. You will be required to maximise the percentage of inbound and outbound calls to secure your targets. Adhere to company procedures and ensure minimal processing errors. Contribute to and help maintain an excellent working environment by adopting a positive attitude in your dealings with customers, colleagues and management.
If you would like to be part of an exciting team, where there are opportunities to develop your existing skills and learn new ones then apply NOW.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
ASAP |
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| Contact name |
Steven Alderson |
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| Ref no |
Sales Service Advisor |
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| Job Title |
Customer Service Advisor |
| Location |
Peterlee, North East |
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| Job number |
109138392 |
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| Posted |
21/08/2008 (12:20) |
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| Agency/Employer |
Albany Assistance |
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Description
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Are you an innovative thinker, enthusiastic and driven in your approach to work and passionate about delivering excellent customer service?
Our Customer Service Team is looking for Advisors to work in their busy and expanding department. You will be required to provide a first class service to customers whilst dealing with their motor insurance claims. As a significant member of the team you will be dealing with the provision of replacement vehicles and repair services.
If successful your responsibilities will include the achievement of personal targets as defined by the business, plus contributing to team and departmental targets. You will be required to deliver excellent customer service maximise whilst adhering to company procedures and ensure minimal processing errors. Contribute to and help maintain an excellent working environment by adopting a positive attitude in your dealings with customers, colleagues and management.
If you would like to be part of an exciting team, where there are opportunities to develop your existing skills and learn new ones then apply NOW.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
ASAP |
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| Contact name |
Steven Alderson |
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| Ref no |
Customer Service Advisor |
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