Displaying 5 jobs from EasyWeb Recruitment
Customer Service Advisor / Software Support Analyst (Helpdesk) Our client are a market leading property software company that works with over one thousand estate agency and letting agency branches across the UK. They are the rising star of their industry, growing an average of 40% year on year since 2007. Their software system is a feature rich cloud-based platform that delivers comprehensive front and back office functionality. They are looking for highly competent people to join their team and fundamentally improve their customer experience by offering them personalised and professional product support. They want you to put the wow factor in to the work that they do for our clients. Position: Customer Service / Support Analyst Location: Brackley, Northamptonshire Hours: 9.00am - 5.30pm Monday to Friday, plus one Saturday in five. Salary: ï¿½18k to ï¿½23k dependent on experience ROLE:ï¿½ The main role of the Customer Service Advisor / Support Analyst will be to help support their end users in making the best use of their estate agency software system. Working within their client services team, this is an ideal opportunity to develop the role further and progress in to an account management, consulting or training role in the future. RESPONSIBILITIES:ï¿½ a) Provide exceptional customer service at every opportunity. b) Deal with incoming phone calls and emails from end users. c) Log issues, perform basic fault finding and escalate technical problems where necessary. d) Identify gaps in software functionality and opportunities to improve the product and service. e) Check on progress of issues and keep the team and the customer informed at all times. f) Advise their customers on how to improve their own working practices to take advantage of new software features. ESSENTIAL SKILLS / EXPERIENCE:ï¿½ a) Previous experience in a helpdesk or customer support role. b) Excellent written and spoken communication skills, and be able to demonstrate patience, diligence and show a keen eye for detail. c) Comfortable working in a fast paced environment, whilst remaining calm under pressure. d) Good overall IT knowledge including Windows operating systems and Microsoft Excel and Word products. e) Excellent time management with the ability to work under pressure and meet deadlines. f) Good personal organisation skills and able to work under own initiative. DESIRABLE SKILLS / EXPERIENCE: a) Experience in residential sales, lettings or property management in the estate agency sector. b) Understanding of SLA and escalation procedures. c) Knowledge of estate agency software would be a real bonus. You may have experience of the following: Customer Service Advisor, Support Analyst, Helpdesk, Contact Centre, Customer Services, Sales Support, Estate Agency Software, Residential Sales, Software Support, Call Centre, Sales Executive, 1st Line Support etc. This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
SAAS Operations Director / Head of SAAS (Software House) Our client is the UK`s largest supplier of software solutions to the property industry. Their mission is to provide a comprehensive range of valued products and services to property professionals designed to maximise the use of leading technology and deliver competitive positioning and profitability. Their portfolio is designed to offer either one-off solutions or a comprehensive, integrated package of tools to support all property related business. Position: Operations Director Location: Brackley, Northamptonshire with travel to other sites on a regular basis Salary: Up to £70k Benefits: 25 days holiday, group personal pension scheme, life cover, income protection, health cash back scheme, childcare vouchers. ROLE: They are now looking for an Operations Director to take full responsibility for all SAAS Operations. This is a highly people-focused role that will give you the opportunity to shape the strategy for their SAAS Operations. RESPONSIBILITIES: a) Set and agree the sales administration, training, support and on-boarding strategies for the business in order to contribute to the realisation of short and long-term objectives for the business. b) Translate the business unit strategy into support and customer experience plans and feed into the product development plans including budgets and ensure implementation of these plans and budgets in the business locations. c) Contribute to the development of sales processes, support processes and development processes, tools and capabilities in the locations, based on best practices and guidelines, and ensure the deployment and implementation in the teams, in order to contribute to an efficient and effective commercial operation. d) Manage, motivate and develop staff within the admin, support and on-boarding and training area, in the various locations, in line with the HR strategy in order to be well equipped for current and future business challenges and contribute to the optimisation of business results. e) Take full responsibility for all departmental people management within SAAS operations including recruitment, training, communication and effective Employee Relations. f) Develop and implement the agreed business plan and budget during the business year, including the achievement of budgeted P&L and delivery against Management KPIs. g) Assess local market conditions and analyse marketing data, working effectively with the Marketing team to maximise performance of the client experience. h) Implement all group initiatives in terms of changes to the current product portfolio and the development and implementation of new products. ESSENTIAL SKILLS / EXPERIENCE: a) Proven track record in sales and customer-focused environment. b) Commercially astute with P&L experience and financial acumen. c) Entrepreneurial flair with ability to think “outside the box”. d) Strong interpersonal and influencing skills with experience of managing in a commercial environment. e) Strong leadership skills – able to lead, inspire and coach where required. You may have experience of the following: Operations Director, SAAS, ASP Manager, Head of Service Delivery, Ops Director, Strategy Manager, SAAS Director, Customer Experience, Cloud Based Systems, SAAS Manager, Software as a Service, Project Management, Head of SAAS, ASP Manager etc. This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
Multi Skilled Engineer / Maintenance Technician (Manufacturing) Our client is the world's leading manufacturer of conveyor belting for mining and industrial applications. They manufacture the world's largest range of solid woven conveyor belting and the Hull site is the hub of the Group's research and development activities for this product. Position: Multi Skilled Engineer (Projects) x 2 Location: Hull, East Yorkshire Salary: £29,100 + Bonus Type: 6 Month Fixed Term Contract with the potential to extend Working hours: 36 hour week Monday to Friday. ROLE: They are now looking to recruit two experienced Multi Skilled Engineers (Electrical / Mechanical) to join their Engineering Department at the Marfleet site. This is an exciting opportunity to join a new team which will be focused on a wide range of factory based projects around the installation of new plant and equipment and the modification / upgrading of existing facilities. Employment will initially be on a 6 month fixed term contract with the potential for extension or ultimately permanent employment. ESSENTIAL SKILLS / EXPERIENCE: a) Suitable candidates will be apprentice trained having a broad background in factory plant installation and maintenance of heavy industrial machinery both electrically and mechanically. b) You should also have some machining experience and basic welding / pipe fitting experience. You may have experience of the following: Mechanical Engineer, Preventive Maintenance, Machine Operator, Process Technician, Production Operator, Maintenance Engineer, Production Support, Mechanical Engineering, Electrical Engineer, ONC, HNC, Welder, Fabricator, Maintenance Technician etc. This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency.
Product Designer (Photoshop / SolidWorks) For some 40 years our client has been manufacturing plastic products, with six manufacturing divisions, all under one roof. They are one of the UK`s leading manufacturers specialising in Plastic Machining, Plastic Thermoforming and Plastic Fabrications. Position: Designer / Visualiser Location: Northampton, Northamptonshire Salary: £20K+ Depending on experience ROLE: The Product Designer will report to the Design Director. You will be responsible for interpreting briefs and visualising sketches for clients both potential and existing. You will work as part of a team to create innovative point of sale / point of purchase design solutions reflecting their manufacturing capability / methodology. ESSENTIAL SKILLS / EXPERIENCE: a) Diploma or Degree in Product Design. b) Excellent rendering skills. c) Proficient in Photoshop and particularly Solid Works. d) Also Microsoft Word and Powerpoint. e) Previous experience in a similar role, but a recently qualified graduate would be considered. f) You are likely to possess an excellent design / creative flair with a keen eye for design detail. g) You must be able to work at speed, under pressure and to time deadlines. You may have experience of the following: Product Designer, Visualiser, Rendering, Manufacturing, Photoshop, SolidWorks, Designer, Plastic Products, Brief Interpretation, AutoCAD, Design Engineer etc. This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
Marketing Manager – Part Time circa £40k The company is a small and growing niche software supplier operating across the UK and more recently internationally. The company prides itself in providing a strong product together with pragmatic and effective support. It has a reputation for providing a strong, easy to use technical product and for being straightforward to deal with. The company has offices in Stirling, York and Teddington. This role is at their Teddington office. Position: Marketing Manager Location: Teddington, London, TW11 Job type: Part time role with flexibility on which days / hours are worked Salary: Circa £40K pro rata depending on experience and skills ROLE: They are looking to recruit an experienced Marketing Manager to support the managing director at their Teddington office. RESPONSIBILITIES: a) Produce written material and draft layouts for all communications including web site, brochures and mailshots. b) Events management and conference set up. Procuring marketing materials for the events etc. This includes their annual user group, network meetings with customers and 5-10 exhibitions during the year. c) Keeping the customer relationship management system (CRM system – currently Act!) up to date and as useful as possible for the sales and marketing team. d) Uploading data sets to the CRM (e.g. event attendees); making changes to the CRM system: e.g. adding and populating fields, making changes to the layout of the Act! CRM system to make it more useful to the sales and marketing team. e) Creating draft templates and refine based on scope provided by sales team. Generate appropriate distribution lists using the Act! CRM System to send emails to; generate and send out surveys (training, user group etc.). f) Keep the website up to date and fresh. g) Compile competitor research using feeds from the sales team and electronic searches. ESSENTIAL SKILLS / EXPERIENCE: a) Experienced marketing professional with good copy writing skills. b) Comfortable with IT / Windows, including experience of using Microsoft Excel or similar to sort and filter data. c) Enjoys writing and laying out documents with a mix of words and images. d) Comfortable working in a small office environment. e) Experience of using and managing the data in a CRM (E.g. Act!, MS Dynamics Sales Force, etc.). f) Experience of preparing mailshots for email marketing and creating documents for sharing (e.g. newsletters, other published documents) with a mix of words and images. You may have experience of the following: Marketing Manager, Act!, Copy Writer, Software, Direct Marketing, CRM, Excel, Events, Digital Marketing, PR, Public Relations, Website Editor, Marketing Executive, Communications Officer, Email Marketing etc. This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
Displaying 5 jobs from EasyWeb Recruitment