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Wisewalk Resources Ltd

lynn woodhouse

01722 421 422

lynn.woodhouse@wisewalk.com

http://www.wisewalk.com

6 Ox Row , Salisbury , Wiltshire , SP1 1EU


25 jobs from Wisewalk Resources Ltd next page »
Job Title CONTACT CENTRE TEAM MANAGER
Salary/rate £20000 - £25000/annum £3,600k OTE
Location Salisbury, Wiltshire
Job Number 104227732
Posted 09/02/2012 (16:09)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Purpose of Role/Key Objectives:

To enthuse, manage, motivate and develop a team of staff to exceed departmental and individual targets and SLA’s.

Main Duties and Responsibilities:

•Day-to-day management of team of staff.
•Management of contact centre when acting as shift manager
•Ongoing development of team and individuals
•Provision of regular 1-2-1 communication sessions with each team member
•Create, manage and support “individual development plans”.
•Team performance management, including disciplinary issues.
•Day to Day adherence to company policy and relevant legislation
•Produce recommendations to improve the customer experience and reduce complaints / claims
•Act as contact centre product specialist for relevant product
•Review and recommend product and process improvements for specialist product
•Support recruitment process for new team members
•Act as 1st line escalation for team (complaints / problems, etc)
•Achieve minimum of 60% conversion rate of consumer calls to sale
•Achieve PCA of 80% in 30 seconds
•Achieve abandonment rate of less than 5%
•Achieve consumer to VE conversion of 5%
•Contribute to delivery of Customer Service targets
•Increase in associated revenue
•Customer Service / Satisfaction
•Staff satisfaction / attrition
•Achievement of all SLA’s / Metrics
•Reduction in complaint and Claim levels
•Team Development & succession plan
•Provide support to management and business units, as requested, when a business disruption occurs.

Skills & Requirements:

•Excellent management and motivational skills.
•Ability to communicate at all levels
•IT literate
•Understanding of contact centre Telephony
•Knowledge of contact centre technology
•Ability to coach, train, motivate and develop a team to achieve targets.
•Ability to persuade and negotiate at all levels of the business.
•Ability to develop business targets.
•Understanding of customer service, process issues and approaches.
•First rate leadership skills
•Numerate with excellent organisational skills.
•Knowledge of Telephony compliance and regulations.
•Ability to interact and open to giving/receiving feedback.
•Good influencer/persuader.
•Well organised with attention to detail.
•Self-motivated and enthusiastic.
•Flexible attitude.
•Understanding of the requirements of operating within an FSA Authorised Company.

Experience:

•High standard of professional education
•Excel, Word and Powerpoint to high level.
•Recognised customer service / management qualification within a customer service environment (or equiv).
•Track record of managing staff
•Experienced in change management
•Experience of manpower planning in a similar environment
•Recruitment and retention of key staff.
•Experience of working within a strong management team.
•Working towards targets
•One on one development of new staff

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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Job Title Service Designer Solutions Architect BI Networks Database OS
Location Reading, Berkshire
Job Number 104222060
Posted 07/02/2012 (17:48)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Accountabilities:

Assisting the Solutions Manager to:
Understand the various business infrastructure requirements and design appropriate solutions
Champion the CAF and communicate to the business
Establish Technology strategy for each platform
Establish and develop strategic supplier relationships
Keep abreast of latest technologies
Manage the Service Designer and project manager
Ensure delivery of key projects
Liaise with Product development
Creation and maintenance of high level architectural documents and diagrams
3rd level support to Operations teams.

The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required

Skills and Experience:

Excellent cross platform technology knowledge
Knowledge of Networks, Compute platforms, Databases and OS
Drive to improve and develop the role and outputs of the team
Tact and Diplomacy when dealing with conflict
Creative design of solutions
Good Visio skills
Effective written and oral skills
Familiar with Company accounting procedures and budgets
5 years IT technical operations /Delivery
Hardware, Oracle, DB2, VMware, Windows, Unix , Cisco, SAN, WAN
Current product roadmap knowledge
Degree educated. (desirable)

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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Job Title TEST ANALYSIS
Salary/rate £35000/annum
Location Reading, Berkshire
Job Number 113577306
Posted 06/02/2012 (15:49)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV • Taking responsibility for software testing and the quality of delivered software by assigned project, with focus on International Products

• Assist the development team’s testing by providing analytic input to the design of unit tests, and creating functional and integration tests that can be used by other test and development teams

• Maintain testing environments appropriate for full product range testing, including carrying out environment initialisation and deployment tasks

• Present / assist in the tuition and support of software to be used and rolled out to both internal and external customers where appropriate.

• Keep abreast of testing tools, test strategies, technologies and environments, such that informative input can be given when reviewing and improving internal processes

• Perform any related tasks as reasonably requested by line manager.

• Provide support to management and business units, as requested, when a business
disruption occurs

• It should be noted that the above list of main duties and responsibilities is not necessarily
a complete statement of the final duties of the post. It is intended to give an overall view ofthe position and should be taken as guidance only.

• Occasional out-of-hours work required to support software deployment

• Organisational skills are essential for this role, due to the number of current activities

• Understanding of the requirements of operating within an FSA Authorised Company

• ISEB Foundation Certificate for Software Testing

• High standard of technical or professional education, fundamental SQL skills essential

• Experience of Windows Operating Systems and related technologies

• Knowledge of Manual Functional Testing techniques and methodologies

• Experience of Microsoft Team Foundation Server (TFS 2010), Microsoft Test Manager and any test automation tools advantageous

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Job Title SHIFT COMPUTER OPERATOR
Salary/rate £1 - £99999/annum
Location Harrogate, North Yorkshire
Job Number 104222083
Posted 03/02/2012 (17:22)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Accountabilities:

Perform daily health checks/capacity checks for service line and make the service line aware of any issues.
Ensure that on call procedures are followed correctly.
Ensure that out of hours Problem records are completed to the required quality.
To ensure that any overnight problem records are followed up by the relevant service lines, with any outstanding issues dealt with to the satisfaction of the group.
Ensure daily checks of the machine room are completed, carrying out actions that lead to rectification of any problems that occur.
Perform a review of designated SOMs, highlighting any discrepancies to the relevant service line members.
Ensure that customer calls are dealt with in an expedient and efficient manner, providing the necessary courtesies to the caller.
To be conversant in escalation procedures and ensure that upon discovering discrepancies that these are highlighted to the shift
Provide support to management and business units, as requested, when a business disruption occurs

The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required

Skills and Experience:

To provide IT operational support for all IT services largely based on Unix (AIX and Linux), Mainframe (z/OS) and Microsoft Windows 2000.
To work on a 24x7 shift rota, in support of the production systems.
Ability to work alone and within a team.
Understanding of Internet technology such as Web browsers and general concepts.
Ability to communicate clearly both verbally and in writing.
Methodical approach to work, with attention to detail.
Understanding of the requirements of operating within an FSA Authorised Company
Experience in Computer Operations
IT qualification or relevant comparable experience
end to end delivery of IT services
Knowledge of many Microsoft packages
You must also be prepared to work shifts including weekends.
Experienced in change management

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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Job Title IS MANAGER/SECURITY
Salary/rate £50000 - £55000/annum
Location Reading, Berkshire
Job Number 113577078
Posted 01/02/2012 (16:23)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Role Profile:

To develop, implement and manage the agreed UISA’s Information Security standards, procedures and guidelines (IT Security & Physical Security) for compliance to ISO 27001 to ensure that the business is adequately protected from a range of threats, including but not exclusive to: environmental, unauthorised access, unauthorised/illegal software, viruses etc

To develop an effective Information Security / Business Continuity Management System to demonstrate the business is complying with current international best practise in risk management with regards to information assets and security.

To develop, implement and manage the agreed UISA’s Business Continuity processes for compliance to BS 25999. To ensure all systems and Company processes (if & where necessary) have the appropriate form of Disaster Recovery / Business Continuity.

Accountabilities:

•To promote and ensure security/confidentiality of all information assets by reviewing the agreed development, testing and implementation of security plans, products and controls.
• To implement and/or monitor the agreed security standards, procedures and guidelines to ensure compliance of the Company’s IS/BC Policies and Procedures.
•To Chair the Information Security / Business Continuity Steering Group, whose responsibility is to implement, monitor and review the IS/BC Management System.
•To be a member of the Technical Security Group, whose responsibility is to review, implement and monitor the technical security controls and service continuity plans that support the business.
•To develop, co-ordinate and implement the agreed process that enables the recovery or continuation of business activities in the event of a business disruption.
•Manage and co-ordinate the Company’s recovery strategy in the event of a major incident and/or business disruption ensuring all issues encountered are followed up.
•To develop, implement and maintain an effective awareness programme to ensure Information Security & Business Continuity is embedded into the business.
•Execute detailed audit procedures, including reviewing transactions, documents, records, reports, and policies and procedures for accuracy and effectiveness and ensuring compliance with local laws and regulations.
•Participate and/or conduct due diligence reviews of third party suppliers.
•Co-ordinate the management of Business Continuity and Information Security process through training, exercises and reviews.
•Plan, monitor and track the distribution of licensed software to ensure legal and FAST compliance.

Skills and Experience:

•To stay abreast of IT UK legislation, ensuring that legal and organisational responsibilities are met.
•To ensure the Company’s DPA registration is accurate and maintained.
•Provide support to management and business units, as requested, when a business disruption occurs.
•The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required.
•As an Incident Management Team member you will manage and co-ordinate the Company’s recovery strategy in the event of a major incident and/or business disruption ensuring all issues encountered are followed up
•Attendance on an internal auditor course for ISO 27001 & BS 25999
•Social sphere
•Persuading
•Managing
•Understanding

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Title JUNIOR PROJECT MANAGER/COORDINATOR
Salary/rate £30000 - £35000/annum
Location Reading, Berkshire
Job Number 104228163
Posted 31/01/2012 (17:31)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Role Profile:

To ensure smooth delivery and implementation of major projects with key customers.

Accountabilities:
•To provide project management to client projects initiated within the Sales and Operations Department. These will be critical client-facing projects with forecasted revenue set against them.
•On current projects you will co-ordinate and manage the work of other team members, ensuring that timescales are met and breaches are escalated. You will be expected to assist with planning and project management around the implementation of new customers, new services and existing product roll outs.
•Fully understand our Sales pipeline to ensure projects and revenue expectations are aligned.
•Alongside the live projects you will be expected to have an overview of all future projects being initiated by the New Services team, understanding timescales and resource implications.
•You will be expected to attend client meetings and work alongside National Account Managers, Implementation teams and Finance.
•You will regularly interface with the Product Development team to track project progress and report back to the business and commercial sponsors. This will also involve tracking business change requests against each project and flagging any risks to the expected completion date.
•Assist with project documentation during the lifecycle of a project; this may occasionally include writing, contributing and reviewing activities (primarily the latter two). This could cover Concept/Vision, Business Cases, Requirements, User Guides, Marketing and Training materials. Largely these aspects are owned by other functions but will require feedback and contribution.
•It should be noted that the above list of main duties and responsibilities is not necessarily a complete statement of the final duties of the post. It is intended to give an overall view of the position and should be taken as guidance only.

Skills and Experience:

•High standard of technical or professional education
•You will demonstrate the following personal qualities:
•Organised approach to work
•Tenacity
•Excellent interpersonal, oral and written communication skills
•Keen eye for quality and continual process improvement
•The ability to pick up new concepts and technologies quickly
•Experience with structured project management methodologies, ideally in an Agile delivery environment.
•Experience of the Motor Insurance
•Proven experience in client-facing work, including facilitation and participation in client meetings.
•Solid problem-solving skills, supported by a logical, methodical and thorough approach to implementation.

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Title PART TIME ACCOUNTS TEAM MANAGER
Salary/rate £20000 - £24000/annum this is a pro-rata salary
Location Ringwood, Hampshire
Job Number 110137597
Posted 31/01/2012 (16:08)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV JOB PROFILE:

The office manager is retiring and we seek to replace her responsibilities that require five hours per day.

JOB ROLE:

The successful candidate will be responsible for over-seeing a team of five, and will coordinate all aspects of purchase and sales ledgers, management accounts preparation, credit control, bank reconciliation and salary payments.
Past experience in all aspects of accounts production required. 25 hours per week required,

EXPERIENCE:

Minimum 5 years responsible for management accounts (or equiv).
Experience in both sales ledgers and purchase ledgers.
Experience in bank reconciliations.

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Title PART TIME - CUSTOMER SUPPORT AGENT
Salary/rate £13500/annum Pro rata salary
Location Salisbury, Wiltshire
Job Number 109174128
Posted 30/01/2012 (17:30)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Purpose of Role/Key Objectives:

To handle customer enquiries via phone, mail and email. Providing customer service excellence, through the provision of accurate information to the customer in a professional manner. In addition, to act as the operational specialist for specified product area (defined by manager). 20 hours per week, afternoons.

Main Duties and Responsibilities

•Handle inbound phone calls from customers according to set policy and procedure.
•Respond to inbound mail and email enquiries from customers according to set policy and procedure.
•Accurately update appropriate systems.
•Carry our detailed asset checks as appropriate.
•Respond in a timely and professional manner to all enquiries creating a high value service experience.
•Support the group values
•Develop capability in line with “individual development plan”.
•Maximise Customer revenue through cross / up selling product as appropriate.
•Make outbound calls as required
•Act as operational specialist in relevant product area ( as defined by manager)
•Provide product training according to requirements
•Produce recommendations based on improving product efficiency and service.
•Contribute to delivery of Customer Service targets.
•Provision of high quality Customer Service.
•Customer Service / Satisfaction
•Working knowledge of specialist product
•Reduction in complaint and Claim levels
•Individual development plan
•Outbound calling capability
•Accuracy and Quality
•Provide support to management and business units, as requested, when a business disruption occurs
•The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required.

Skills & Requirements

•Clear communication skills
•IT literate
•Literate
•High level of specific product knowledge
•Accuracy and attention to detail
•Understanding of the requirements of operating within an FSA Authorised Company

Experience:

•Educated to a high standard
•PC Literate
•Experience in a customer service environment.

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy


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Job Title ACCOUNT EXECUTIVE
Location Salisbury, Wiltshire
Job Number 101298127
Posted 30/01/2012 (15:03)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Job Role
Reporting to the Team leader, this is a challenging and varied role which provides the opportunity to use discretionary behaviour
Working as part of a small team, you will undertake varied pension administration tasks and represent the client in a professional manner
You will be responsible for building and maintaining relationships with IFA’s, Clients and other Third Parties and act as designated point of contact for a portfolio of IFA’s
You will be expected to take full ownership for managing work volumes and priorities and to produce work of the highest standards
Key Responsibilities
To be responsible for day to day processing of:
New Business Applications
In specie Transfers
Contributions and transfer payments
Executing trade instructions
Establishing and maintaining Investment Manager Accounts
Income withdrawal calculations
Death, annuity and exits
Written, telephone and general enquiries
Updating and maintaining IFA and Client details
To provide exceptional customer service
Working within the defined company policies and procedures as well as the Risk and Governance framework
What You Need (Education/Qualifications; Experience; Specific Technical/Personal skills; Special circumstances eg car driver; heavy lifting)
Excellent Customer Service skills
Strong written and verbal communication skills
Attention to detail
Good numerical skills
A team player and able to work independently using your initiative
Good analytical and problem solving skills
Excellent time management and the ability to work to deadlines
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Type Permanent, Contract
Contract Length Permanent or FTC
Start Date ASAP
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Job Title ETL Developer
Salary/rate £35000 - £40000/annum
Location Reading, Berkshire
Job Number 104223255
Posted 30/01/2012 (15:03)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV *
MI ETL Developer

Development(including Testing and System Testing) and Support for MI Oracle Data Warehouse
* Analysis and Reporting from MI Oracle Data Warehouse
* Co-ordination of environments preparation etc
* Customer Expectations / Requirements
* New Platforms to Support Company Strategies
* Extend scope of platform to support emerging technologies / products as adopted.
* Pro-actively propose technologies to be used.
* Provide support to management and business units, as requested, when a business disruption occurs
* The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required.

* Cross Team communication
* Problem Solving
* Accuracy
* In depth IT and Excel skills
* Out of hours Support
* Planning work loads
* High standard of technical or professional education
* Oracle Warehouse Builder
* Advanced PL/SQL ,
* Oracle 10g,
* Oracle Database Design
* Future vision

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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Job Title HEAD OF FUNDRAISING
Salary/rate £40000 - £45000/annum
Location Andover, Hampshire
Job Number 106115572
Posted 30/01/2012 (15:03)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV About the Role
The Head of Fundraising is a newly created position. You will play a pivotal role; building on the strengths of the existing team to develop a high-performing and professional fundraising capability that exceeds the Directors’ and Trustees’ expectations.

You will work closely with the Commercial Director to:
• Identify new fundraising opportunities and innovations, researching these, seeking
approval to implement and deliver them while maintaining and growing a diverse
income stream.
• Lead and build the fundraising team while working closely with other parts of the
organisation in developing fundraising projects. Proposals will range from small, one-off projects to the large-scale, multifaceted, long-term needs of the organisation and
future programmes.
• Personally lead or oversee funding proposals and applications – ensuring these are targeted to the specific audience

Reporting to the Commercial Director, you must be:
• A senior fundraiser with broad experience of raising funds for charitable purposes and of managing a fundraising team.
• A strategic thinker and planner, able to develop and advocate long-term plans with
clear actions and within budget constraints.
• Knowledgeable about the compliance requirements (legal, regulatory and codes of
practice) for a fundraising activity
• Energetic and enthusiastic, an effective manager with excellent inter-personal skills
• Able to communicate and influence at all levels, orally and in writing, and conversant with different media – off-line, on-line and broadcast.

You will ideally have successfully built high-performing teams and have experience across a broad variety of donor sectors. You will be used to working in a multi-product or multi-service environment, managing a portfolio of products or services. Being highly creative, energetic and enthusiastic, you will relish a new challenge as Company embarks on an exciting period of development.
Have knowledge of Disability issues and other charities and bodies that operate in this sector and have a network of relevant contacts to enable you to hit the ground running and to be an active fundraiser in your own right.
You will have excellent communications and interpersonal skills and the ability to influence people and to build effective relationships. Most of all, you will want to go the extra mile to exceed customer expectations and set high standards to achieve this.

Company:
We strive to be the service provider of choice for disabled people who want to increase their independence and potential.
By pushing the boundaries of our support provision we succeed in getting our individual cantered services right and changing the lives of those who choose us.

Senior Managers at the Company:
• Ensure both a consistent quality service and a positive approach to Company’s
clients/customers and their needs
• Promote and act in accordance with Company’s values
• Manage and develop the potential of staff and teams for the purpose of Company
• Ensure that all equality, health and safety policies are correctly implemented in their areas of responsibility
• Are flexible and responsive to change and undertake additional duties, within their
capabilities, to meet the challenges of Company
• Demonstrate a commitment to self-development and continuous improvement
• Assist the CE and Directors in managing and delivering a consistent and effective
Service

Main tasks of the job:
• Carry out duties of Company Senior Managers in accordance with legal requirements
• Ensure all activities contribute towards total client/customer satisfaction
• Ensure timely, effective and appropriate communication and relationships with clients, customers, staff other internal colleagues and external agencies
• Ensure the flow of work, discussing and agreeing schedules with those involved, to
meet cost and time objectives through the motivation of the workforce and an efficient use of material resources
• Work with colleagues to ensure the services are supplied with suitably recruited,
trained and competent staff and that learning and development needs are identified
and plans are in place to meet the needs
• Ensure procedures and systems are followed appropriately, information
is produced accurately, timelines are met and work is to quality standards
• Monitor the quality of work and take timely, corrective action as necessary
• Maintain a positive and productive environment, resolve conflicts/difficulties within the workplace between individuals, and report these and any other problems to Directors
• Attend and actively contribute to meetings as required
• Assist in the provision of work experience for trainees/apprentices/clients
• Set and monitor budgets, controlling costs, forecasting, reporting adverse variances and mitigating actions to Directors

Line Manager Tasks:
• Be responsible for the line management and development of the team, ensuring a
positive and professional image of Company be visible, energetic and participative,
encouraging cross-team working and initiative.
• Set, monitor and update objectives for individuals and teams, providing feedback and challenge on performance and expected behaviours, through standard operational methods
• Assist and encourage individuals to develop new skills
• Lead, manage, inspire and develop the fundraising team
• Ensure working relationships are at all times generative and effective

Within the Commercial Department:
The Directorate provides the lead in identifying new commercial activity and in growing Company’s existing businesses and funding sources to meet both Company’s and its clients’ expectations and aspirations.

Within the Fundraising Function:
The role of fundraising is to generate income through a variety of methods in order to support Company’s work that is not funded by contracts or service delivery.

Specialist duties within your department:
• Develop, instigate and deliver a sustainable, progressive income generation strategy to
meet Company’s fundraising targets over time, as agreed with the Commercial Director
and approved by the Executive Board and the Board of Trustees.
• Effectively and energetically build, lead and manage the Fundraising team as required
to deliver the strategy within defined resource constraints.
• Contribute personally to fundraising in a donor sector where you have relevant
knowledge and contacts.
• Collaborate effectively with the Marketing & Communications department to help raise Company’s profile and advance its mission in both the regional and national Disability arena.
• Maintain an up-to-date and insightful knowledge of the fundraising sector and the
Disability sectors in which Company operates.
• Manage expenditure budget and resource costs effectively to deliver team objectives.
• Monitor and evaluate financial performance and performance against other strategic targets.
• Ensure all fundraising policies and practices are in accordance with relevant legislation (e.g. Charities Act, Data Protection Act, Fundraising Standards Board etc) and compliant with all other relevant regulation and codes of practice.
• Keep the Commercial Director and, as required, the Executive and Trustee Boards
informed of fundraising activities by preparing reports and, when requested, attending management and Board meetings to present and discuss plans and activities.

Person Specification

Qualifications (essential):
Degree Level
Fundraising vocational
qualifications
Qualifications (desirable):
Membership of the
Institute of Fundraising
Experience (essential):
Experience of fundraising across many donor sectors.
Experience of a range of fundraising activities including individuals, trusts, corporate, community, legacies etc.
Experience of leading a fundraising team.
Experience of developing Fundraising Strategy, identifying which areas to develop and invest in.
Experience of collaborating with other Managers and Departments to ensure the Fundraising strategy is integrated within the charity’s strategy.
Experience of developing annual plans and budgets
Experience of writing and reviewing fundraising proposals.
Experience (desirable):
Experience of negotiating,
especially with suppliers
and service providers.
Experience and knowledge of the Disability
sector: issues, charities, commissioners and providers.

Skills and Knowledge (essential):
Excellent IT skills, including an understanding of the management of donor databases.
Good analytical skills to monitor the performance of fundraising activities, using Return on Investment ratios and other appropriate indicators.
Demonstrable ability to communicate with and influence effectively people at all levels, both orally and in writing.
Knowledge of data protection and relevant fundraising charity legislation, policies and practices.
Skills and Knowledge (desirable):
Understanding and experience of integrated communications strategies that incorporate all
channels of communication – off-line, on-line and broadcast media.

Other requirements (essential):
Creative and lateral thinking, showing flexibility
Able to handle pressure and work to deadlines
Rigorous approach, with good attention to detail
An exceptional communicator with strong
inter-personal skills
Commitment to learning and development of self
and staff
Commitment to equality and diversity
Disability awareness (desirable)
Values
Commitment to act at all
times in accord with
Company’s values:
- Determined
- Influential
- Passionate
- Agile

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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Job Title CUSTOMER SERVICE ASSISTANT
Salary/rate £14000 - £16000/annum
Location Salisbury, Wiltshire
Job Number 109176506
Posted 27/01/2012 (17:22)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV To handle customer enquiries via phone, mail and email.
Providing customer service excellence, through the provision of accurate information to the customer in a professional manner. In addition, to act as the operational specialist for specified product area (defined by manager)

• Handle inbound phone calls from customers according to set policy and procedure.
• Respond to inbound mail and email enquiries from customers according to set policy and procedure.
• Accurately update appropriate systems.
• Carry our detailed asset checks as appropriate.
• Respond in a timely and professional manner to all enquiries creating a high value service experience.
• Develop capability in line with “individual development plan”.
• Maximise Customer revenue through cross / up selling product as appropriate.
• Make outbound calls as required
• Act as operational specialist in relevant product area ( as defined by manager)
• Provide product training according to requirements
• Produce recommendations based on improving product efficiency and service.
• Contribute to delivery of Customer Service targets.
• Provision of high quality Customer Service.
• Customer Service / Satisfaction
• Working knowledge of specialist product
• Reduction in complaint and Claim levels
• Individual development plan
• Outbound calling capability
• Accuracy and Quality
• Provide support to management and business units, as requested, when a business disruption occurs
• The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required

• Clear communication skills
• IT literate
• Literate
• High level of specific product knowledge
• Accuracy and attention to detail
• Understanding of the requirements of operating within an FSA Authorised Company
• Minimum 5 GCSE’s or equivalent
• PC Literate
• Great experience in a customer service environment.
• Good experience gained within call centre environment
• Experience within given product range
• Working towards targets
• Understanding of product training

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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Job Title ELECTRONIC DESIGN ENGINEER
Location Salisbury, Wiltshire
Job Number 112157073
Posted 27/01/2012 (13:07)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV PROFILE:

Working within a small research and development team, the Electronic Design Engineer is involved in circuit design, testing, pcb design and simulation with primary responsibility for analogue/digital technology. All work carried out within this department requires the need to embrace the design ethos and working practices.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Electronic design including:
Analogue and digital circuit design.
Simulation and analysis of circuits.
Schematic entry into the CAD system.
PCB Design
PCB and Circuit testing on bench. (lab work)
Prototyping
Liaising with PCB manufacturers
Sourcing standard samples and liaising with companies for custom samples
Other product testing e.g. safety, listening etc.
Data research using internet and trade journals.

OTHER DUTIES AND RESPONSIBILITIES:

Liaising with other departments for trial batches, production issues etc.
Some workshop metal work, drilling, milling etc…
PCB – drilling and culling
Attending R&D meetings
Keeping up to date with evolving technologies.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Good engineering degree, numerate and literate.
Computer skills, Microsoft and Windows applications.
Strong attention to detail.
Understanding of computer networks and fault finding.
Good solid analogue electronic design background with preferably at least one year’s experience in this function.
Lab work skills for measuring, fault finding, testing etc.
Some workshop skills, drilling, milling.
Knowledge of Mentor graphics ECAD preferable.
Good time management and organization.
Team player, able to interact with all other departments easily and have the ability to multi-task efficiently.

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Title SOFTWARE ENGINEER
Location Salisbury, Wiltshire
Job Number 112157072
Posted 27/01/2012 (13:06)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV PROFILE:

Experienced embedded software engineer for work on existing and future digital streaming products.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Competent in C, C++ and appreciation of the assembler generated for low level debugging and optimizing.
Good understanding of TCP/IP and networking concepts.
Detailed ARM processor architecture knowledge. Tools, optimizing code, debugging.
Knowledge of streaming audio ins and outs.
SVN Source control.
Ability to do hardware level debug using digital oscilloscopes, logic analyzers, basic surface mount soldering/modifications.
Can work to specification and have a 'can do' attitude.

OTHER DUTIES AND RESPONSIBILITIES:

Liaising with other departments for trial batches, production issue etc
Attending R&D meetings
Keeping up to date with evolving technologies

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Good engineering degree – numerate and literate.
Computer skills – Microsoft and Windows applications.
Strong attention to detail.
Good time management and organisation.
Team player, able to interact with all other departments easily and have the ability to multi-task efficiently.
At least 5yrs commercial experience or can demonstrate equivalent matured development skills.
Preferred degree qualified - in computer science or similar degree.
Mix of working at home working + office visits possible for right candidate.

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Title CONTACT CENTRE AGENT
Salary/rate £14000/annum Bonus
Location Wiltshire, South West
Job Number 104183688
Posted 26/01/2012 (09:05)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV To handle customer enquiries via phone, mail and email.
Providing customer service excellence, through the provision of accurate information to the customer in a professional manner. In addition, to act as the operational specialist for specified product area (defined by manager)

• Handle inbound phone calls from customers according to set policy and procedure.
• Respond to inbound mail and email enquiries from customers according to set policy and procedure.
• Accurately update appropriate systems.
• Carry our detailed asset checks as appropriate.
• Respond in a timely and professional manner to all enquiries creating a high value service experience.
• Develop capability in line with “individual development plan”.
• Maximise Customer revenue through cross / up selling product as appropriate.
• Make outbound calls as required
• Act as operational specialist in relevant product area ( as defined by manager)
• Provide product training according to requirements
• Produce recommendations based on improving product efficiency and service.
• Contribute to delivery of Customer Service targets.
• Provision of high quality Customer Service.
• Customer Service / Satisfaction
• Working knowledge of specialist product
• Reduction in complaint and Claim levels
• Individual development plan
• Outbound calling capability
• Accuracy and Quality
• Provide support to management and business units, as requested, when a business disruption occurs
• The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required

• Clear communication skills
• IT literate
• Literate
• High level of specific product knowledge
• Accuracy and attention to detail
• Understanding of the requirements of operating within an FSA Authorised Company
• Minimum 5 GCSE’s or equivalent
• PC Literate
• Great experience in a customer service environment.
• Good experience gained within call centre environment
• Experience within given product range
• Working towards targets
• Understanding of product training
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Type Permanent
Contract Length N/A
Start Date ASAP
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Job Title SERVICE DESK ADMINISTRATOR
Salary/rate £15000 - £20000/annum
Location Reading, Berkshire
Job Number 104224561
Posted 26/01/2012 (09:04)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Role Profile:

To provide all customers with a excellent service via a professional and efficient service desk.
To support the service desk by providing a central point of contact for all administrative related functions, all internal contacts, and to handle the processing of service desk emails.

Accountabilities:

Responsible for the administration of the Service Desk email inbox, from both internal and external customers.
•Ensuring all incidents/service requests are logged appropriately and assigned to the correct teams.
•Owner of all logged calls, ensure customer is kept updated and satisfied to the point of resolution.
•Actively resolving 1st Level enquiries and problem solving whenever possible.
•Completing requests for new users/account changes as received.
•Responsible for the new starter process.
•Contribute to the Service Desk documentation and knowledgebase in order to improve the effectiveness and efficiency of user support provided at a 1st line level ensuring that all content is detailed and easy to understand and keep track of any new fixes or information to be added when required.
•Pro-active support of customers through analysis of Service Desk Systems. E.g. to call back abandoned callers/frequent callers/ non-callers to the Service Desk.
•Take responsibility for all Vehicle Health Check unit administration, updating customer units before dispatch and following the returns process when required.
•Support the Service Desk 1st level team during non-core shift times, and at other times of team shortages.
•Assist the Manager with other projects and duties as and when requested.
•Provide support to management and business units, as requested, when a business disruption occurs
•The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required.

Skills and Experience:

•Excellent communications skills at all levels. Both written and verbally, face to face and over the phone
•Ability to prioritise calls and understand when to escalate.
•Good problem solving skills are required along with a logical approach.
•Ability to multi task.
•Exposure to working in an IT environment
•Previous work experience in a varied multi tasking role.
•Proven ability in a customer service environment.

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Title REGIONAL TRAINING CONSULTANT
Salary/rate £30000 - £36000/annum Car
Location Reading, Berkshire
Job Number 104225326
Posted 17/01/2012 (17:22)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Role Profile:
To provide and deliver World Class training and consultancy to all customers using expert technical knowledge and understanding of client systems and Vehicle Damage Assessing skills. Field based role covering up to the Midlands.

Accountabilities:
•The role of Regional Training Consultant has overall responsibility for the development
and delivery of training to all customers.
•Deliver systems training to support the suite of products.
•Deliver industry skills training to support and develop customer / user base in line with defined Manufacturer standards and those set out in PAS125
•Conduct on site and remote consultancy to the customer base, both on System training and Estimator training to an ATA recognised level
•Develop training opportunities by continually updating / reviewing current courses and developing new courses.
•Delivery of training and consultancy to bodyshop and work provider customers
•Delivery of industry skills training to support and develop customer/user-base in line with defined manufacturer and industry standards
•Act as subject matter expert for the system and vehicle data
•Development and preparation of training course materials
•Ownership of customer queries through to resolution
•Provide technical knowledge support to both customers and colleagues
•Assist Training Manager with special projects and research when required
•Provide support to management and business units, as requested, when a business disruption occurs.
•It should be noted that the above list of main duties and responsibilities is not necessarily
a complete statement of the final duties of the post. It is intended to give an overall view of the
position and should be taken as guidance only.

Skills and Experience:
Excellent verbal and written communication skills.
•Thorough understanding of AudaEnterpriseGold estimating system
•A sound understanding of vehicle repair techniques, VDA experience and knowledge of the motor claims and accident management industry
•Good problem solving skills
•Self-motivated and able to work without supervision
•Flexible with regards to work requirements
•Capable of fresh thinking and ability to challenge process
•Full UK driving licence
•Experience in a similar role such as VDA or Motor Engineer
•Suitable applicants will hold industry standard qualifications and preferably have already
achieved ATA VDA accreditation.
•Practical use of solutions or other estimating systems
•A high standard of technical knowledge
•Evidence of continued personal development
•High standard of technical or professional education.

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Title ASSOCIATE PPC-UK (Parts Control)
Salary/rate £25000 - £32000/annum
Location Swindon, Wiltshire
Job Number 101330535
Posted 17/01/2012 (12:53)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV MAIN PURPOSE OF JOB:

Expedite delivery of parts and manage supplier performance to set KPI’s of on time delivery, backorder availability and backorder reduction by effective scheduling adherence and planning.
Work cross functionally within PPC-UK and other Client group companies to ensure uninterrupted supply of parts.
Proactively manage the assigned supplier portfolio to mitigate supply risk by monitoring age and demand in the product life cycle and take action to avoid disruption to supply.

SCOPE OF JOB

Management
Manage a broad range of suppliers in order to deliver business objectives in line with business plans/schedule

Reporting and Monitoring
Report progress vs target, including gap analysis and countermeasure

Evaluating and Decision Making
Develop, gain approval and implement strategies for parts supply considering long term quality, cost and delivery

Financial Budgeting and Control
Ensure required budgets are available/approved by proposing supply solutions for Initials planning and non current supply planning are in place eg. Tooling for specific service unique parts, stillages to enable product delivery through the down stream supply chain etc.

DIMENSIONS & LIMITS OF AUTHORITY:

Operates within a budget defined by the supply portfolio circa €5 - €10 mililion.
Proposals and recommendations will be made to then seek approval and sign off from senior management.
Agreed/authorised strategies (proposals) will be implemented with the supply base as directed.

QUALIFICATIONS:

GCSE Level or equivalent with a minimum of Grade B in English and Mathematics or relevant business experience.
Nationally recognised qualification in Procurement/Sourcing/Project Management (preferable).

EXPERIENCE:

A proven track record of purchasing in a fast paced pressurised environment, ideally from an automotive or manufacturing background.
Record of delivering supplier improvement programmes
Strong relationship management
Strong communication, negotiation and purchasing skills
Ability to investigate, analyse, problem solve and implement countermeasures for gap to plan
Self motivated with a flexible and proactive approach and with the ability to work unsupervised within a team
Ability to understand and use effective reporting methods and a record of how effective these have been used.
Ability to clearly summarise and report supply issues to management to seek approval of the direction / next actions
Ability to manage data in order to evaluate supply problems taking into account the longer term
Highly organised with an ability to manage multiple tasks and work under pressure to achieve set deadlines
Computer literate in MS Office (Excel, Powerpoint)
Full cleaning driving licence
Valid Passport

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Title SENIOR TEST ENGINEER
Location Ipswich, Suffolk
Job Number 117176657
Posted 17/01/2012 (12:53)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Objective:
To develop test plans for a new range of products, ensuring that they are prototyped and tested to the required regulations and standards in a cost and timely efficient manner.

Main Responsibilities:

1. Team Leadership

1.1 To co-ordinate a team of test engineers working to agreed test plans with the companies’ products.

2. Prototype Manufacture

2.1 Interface with subcontractors to obtain prototype components.

2.2 Modifications to and limited manufacture of prototype components.

2.3 Assembly of prototype machines.

3. Test Work

3.1 Design test plans and equipment in liaison with Senior and Product Development Engineers to ensure that possible design solutions meet required standards and specifications

3.2 Organise and undertake test work in accordance with test plans.

3.3 Produce appropriate documentation of results and conclusions.

4. Facilities

4.1 Specification and manufacture/outsourcing of laboratory test rigs.

4.2 Provide maintenance to ensure that test rigs and equipment are kept in good working order.

4.3 Ensure that all development and test areas are operated in accordance with Company health and safety practices, with particular emphasis on housekeeping.

5. Provide back-up support for the Company’s field test activities, UK and overseas, as required.

6. Provide other appropriate technical support to project teams as required, e.g. SER approval work.

7. Any other task deemed appropriate by the Senior Engineer and within the capabilities of the post holder.

Essential Skills:

Educational Qualifications
HNC/D in engineering discipline

Technical Skills
Fabrication
Machining,

Experience
3 years with high volume production products
Experience of successfully leading a team

Behavioural Skills
Conscientious team player

Desirable Skills:

Educational Qualifications
Degree in Mechanical Engineering or similar discipline

Technical Skills
Plastic prototyping
Basic technical IT

Experience
3 years with powered garden products, preferably mowers

Behavioural Skills
Lateral, proactive thinking for alternative approaches
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.


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Job Title NATIONAL ACCOUNT MANAGER
Salary/rate £30000 - £35000/annum plus car
Location Reading, Berkshire
Job Number 104223246
Posted 17/01/2012 (12:53)
Agency/Employer Wisewalk Resources Ltd
DescriptionRegister your CV Accountabilities:

To cover Reading and South UK
To maintain and build strong operational working relationships with selected key customers.
To manage a program of development and / or implementation activity for selected customers.
To ensure that all existing allocated client customers have been offered / sold all relevant products relevant to their own business.
To spec out and deliver any new products that existing or new customers require whilst maintaining the agreed client profit margins and revenue goals.
To maximise all revenue / profit opportunities whilst maintaining 1st class customer service, ethics and value proposition ratios to our existing and potential customers.
To prospect, present to, and close new business from any allocated or discovered channel within the remit given.
To assist the client Head of Client Relationships in the securing of signed contracts, supported by an agreed SLA.
To work closely with selected customers, I.T. Services and Sales & Ops Managers for the mapping out and management of project business cases, vision documentation, project criteria, through to implementation and successful closure.
To report weekly actions and objectives to the Head of Client Relationships in a format laid down by the Sales & Operations Director
To ensure that the Head of Client Relationships is advised of and is always aware of any relevant business opportunities and, where appropriate, is involved in any external customer discussions as and when required.
To inform the Head of Client Relationships and Sales & Operations Director of any early warning signs in relation to revenue at risk
To work closely with the other Business Development Managers / National Account Managers, Sales & Operations Director and Head of New Services, providing them with support at all times, either directly with our customers or escalating competing resource issues internally, to ensure that we achieve our promises to customers.
Generally to assist in assessing opportunities for client, with existing and potential new customers, to enter new markets or exploit new opportunities.
To represent client consistently and professionally at all times.
To undertake other duties as may from time to time be requested by the Head of Client Relationships or Sales & Operations Director.
All of the above duties and responsibilities must be conducted in a manner consistent with the achievement of the Company?s 6 stated strategic objectives, which may from time to time change.

Skills and Experience:

Understanding of the requirements of operating within an FSA Authorised Company
Good working first hand knowledge of the Insurance motor claims market
Understanding of the Accident Repair Industry
Understanding of the rental, lease and in-fleet / de?fleet markets
Understanding of estimatics and potential usage for mobile handheld units within the claims process
Robust existing contact network.

Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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