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| Job Title |
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SENIOR ACCOUNT MANAGER |
| Salary/rate |
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£22000 - £23500/annum |
| Location |
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Amesbury, Wiltshire |
| Job Number |
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109181628 |
| Posted |
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23/05/2012 (15:36) |
| Agency/Employer |
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Wisewalk Resources Ltd |
Description
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Senior Account Manager
Profile:
As a Senior Account Manager you will work with our client portfolio to provide support, management, and execution of their marketing projects using the range of services they require. You will be involved almost from conception through to delivery, communicating predominately over email and telephone with the client, and liaising with all relevant departments and staff to ensure the job is completed to our high standards; and the client’s expectations. Keeping regular communication with the portfolio you will spot opportunities to develop accounts to their full potential using internal resource to win business as required.
Key responsibilities:
•Provide regular and proactive contact to our portfolio of clients
•Discuss, advise and provide quotations to the clients for projects required
•Demonstrate a sound understanding of costs of the project and calculation, and maintenance of margin
•Maintain service level agreements and associated reports
•Maintain working relationships with suppliers and negotiate costs as required
•Organise internal/external resource for smooth completion of projects
•Manage the production team (1 Supervisor and 2/3 operatives with agency staff as required)
•Be the internal/external contact point for Royal Mail and be expert on the full range of Royal Mail delivery services and advise our clients and colleagues accordingly.
•Have a good understanding and knowledge of full service offering
•To aid in the growth by promoting our services to our existing client portfolio
•To research and develop new opportunities within the luxury sector
•To deliver weekly reporting & forecasting that truly adds value
•Liaise with internal teams to ensure all processes and procedures are not just followed but are tested, measured, broken and improved
•To not meet but exceed your target
•To inspire change and plan for the future
Requirements:
•Energetic, proactive and enthusiastic approach to business
•Strong organisational skills
•Excellent communication, writing and creative problem solving skills
•Ability to perform in a demanding business environment
•PC literate with good knowledge of Outlook, Office & CRM applications
In addition to the above to be successful here you will need to demonstrate personal growth, professionalism and strategic thinking. You must have a positive impact and a great sense of humour and above all you’ll need to be a passionate learner determined to truly understand the complexities of all things data.
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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COMPLIANCE MONITORING SUPERVISOR |
| Salary/rate |
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£19000 - £20000/annum |
| Location |
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Salisbury, Wiltshire |
| Job Number |
|
101343400 |
| Posted |
|
21/05/2012 (09:25) |
| Agency/Employer |
|
Wisewalk Resources Ltd |
| Description
|
|
The Role:
Assist with the new business monitoring of SIPP operations
Undertake transactional monitoring i.e. transfers from occupational schemes
Assist in formal thematic reviews of the various business areas
Business Process monitoring i.e. follow trades from purchase to completion
Monitoring of Service Level Agreements
Additional monitoring such as:
-reviewing corrective action
- monitor implementation of action
- quality & consistency control of error recording
Sampling of regulated activities and the controls around them
What You Need
Good working knowledge of relevant FSA rules
Current knowledge of SIPPs or experience in pensions administration
Previous monitoring experience within an FSA Regulated firm
Ability to work on own initiative
Ability to understand processes within operational areas
Ability to identify key controls within processes
Ability to work with others
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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CONTACT CENTRE AGENT |
| Salary/rate |
|
£14000/annum Bonus |
| Location |
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Wiltshire, South West |
| Job Number |
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104183688 |
| Posted |
|
21/05/2012 (09:25) |
| Agency/Employer |
|
Wisewalk Resources Ltd |
| Description
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|
To handle customer enquiries via phone, mail and email.
Providing customer service excellence, through the provision of accurate information to the customer in a professional manner. In addition, to act as the operational specialist for specified product area (defined by manager)
• Handle inbound phone calls from customers according to set policy and procedure.
• Respond to inbound mail and email enquiries from customers according to set policy and procedure.
• Accurately update appropriate systems.
• Carry our detailed asset checks as appropriate.
• Respond in a timely and professional manner to all enquiries creating a high value service experience.
• Develop capability in line with “individual development plan”.
• Maximise Customer revenue through cross / up selling product as appropriate.
• Make outbound calls as required
• Act as operational specialist in relevant product area ( as defined by manager)
• Provide product training according to requirements
• Produce recommendations based on improving product efficiency and service.
• Contribute to delivery of Customer Service targets.
• Provision of high quality Customer Service.
• Customer Service / Satisfaction
• Working knowledge of specialist product
• Reduction in complaint and Claim levels
• Individual development plan
• Outbound calling capability
• Accuracy and Quality
• Provide support to management and business units, as requested, when a business disruption occurs
• The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required
• Clear communication skills
• IT literate
• Literate
• High level of specific product knowledge
• Accuracy and attention to detail
• Understanding of the requirements of operating within an FSA Authorised Company
• Minimum 5 GCSE’s or equivalent
• PC Literate
• Great experience in a customer service environment.
• Good experience gained within call centre environment
• Experience within given product range
• Working towards targets
• Understanding of product training
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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Clinical trainer clinical professional with a Nursing/Operating Practi |
| Salary/rate |
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£26000/annum £6.3K car allowance |
| Location |
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Croydon, Surrey |
| Job Number |
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120259611 |
| Posted |
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04/05/2012 (12:09) |
| Agency/Employer |
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Wisewalk Resources Ltd |
| Description
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|
We are currently searching for an experienced clinical professional with a Nursing/Operating Practitioner background in Critical Care, PACU or Cardiac Unit to their Clinical Training team.
Leading provider of oesophageal Doppler monitoring (ODM) which enables clinicians to optimise the volume of circulating blood perioperatively. Consequently, candidates who demonstrate knowledge and experience relating to this clinical area, specifically with a strong background in Haemodynamics are highly desirable.
The Clinical Specialist will be tasked to develop strong customer relationships through effective education programmes across a defined territory in the South East Thames area of England. The ideal candidate location would be Croydon, Welling, Woolwich, Bromley, Bexley Heath or Dartford.
The Clinical Specialist will be a highly competent communicator, demonstrating effective presentation skills as they will participate in pre and post sale customer education, liaising with operating theatre and critical care staff as well as recovery nurses.
The successful candidate will be accustomed to delivering technical information in a clinical environment and demonstrate the personal attributes required to succeed in the commercial world. Ideal experience is a Nursing background in ICU, PACU, Theatre or Cardiac Unit with experience relating to haemodynamics coupled with teaching / mentoring experience (ENB 998). This role represents an outstanding opportunity to make the transition from the public sector and join an industry leader. which rewards success.
The NHS Operating Framework 2012 and more recently, the NHS Innovation Wealth & Health report, have called for the implementation of oesophageal Doppler for fluid management in surgery. By complying with these high impact innovations by April 2013, NHS organisations pre-qualify for the CQUIN payment scheme, worth 2.5% of their revenue.
In its medical technology guidance on the CardioQ-ODM, the National Institute for Health and Clinical Excellence (NICE) asserts that this unique technology can be used across the entire surgical population, in people who are having major and high-risk surgery. And, whilst Pulse Pressure Wave Analysis (PPWA) interventions requiring arterial access can only be applied to approximately 10% of patients, the Doppler probes are used in both anesthetised and sedated patients and experts find them to be well tolerated by awake patients, meaning that less than 1% of patients for major surgery are contraindicated for Oesophageal Doppler Monitoring (ODM) therapy.
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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SENIOR SALES LEDGER CLERK |
| Salary/rate |
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£19000 - £22000/annum |
| Location |
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Andover, Hampshire |
| Job Number |
|
106116358 |
| Posted |
|
02/05/2012 (11:05) |
| Agency/Employer |
|
Wisewalk Resources Ltd |
| Description
|
|
Main responsibilities:
Project a good personal image with all internal and external contacts, clients and customers.
Be informed, courteous and helpful in dealing with others, maintaining tact, discretion and confidentiality.
Provide a range of quality administrative support services to the department such as letter writing, compiling reports, minute taking and arranging meetings.
Ensure correspondence is dealt with efficient and effectively
Ensure up to date hard files, computer databases and key external contacts are accurate and maintained
Prepare generic or unique forms and reports for Managers as requested
Carry out research and collate information as requested by your line manager
Carry out quality assurance as requested and directed by your line manager
Ensure a high level of accuracy and attention to detail
Ensure good communication and quality recording and administration maintaining confidentiality in accordance with legislation, including access to records
Assist other departments in an administrative capacity as required and directed by your manager
Attend appraisal and supervision meetings to discuss work performance, learning and development needs and issues relating clients/customers the operation of the function and team working.
Assist in the provision of work experience for trainees/apprentices/clients
Support team members under instruction from your line manager.
Within the Finance Department:
Provide a processing, recording and advisory service to customers in relation to financial transactions.
Specialist duties within your function:
Ensure that sales invoices are promptly and accurately raised, processed and paid.
Ensure that any charges for services provided are raised in an appropriate, accurate and timely manner through the sales order processing
system.
Maintain and manage customer records in relation to the above transactions
including records of any credit control activity.
Ensure the prompt payment of debts is received through the credit control procedures and timely escalation of debtors to the Financial Accountant.
Manage good customer relations through these procedures.
Use customer awareness and initiative to proactively assess and address potential future credit control issues.
Accurately maintain systems and databases in respect of tenants and ensure the rent ledger is kept up to date.
Develop and maintain a person centred approach to charging and recording
processes for people who use our services.
Provide support to other roles within the Financial Accounts function as required.
What you need:
Essential qualifications:
NVQ Level 2]3 or equivalent or qualified by experience
Basic bookkeeping qualification
Desirable:
AAT/ICM part]qualification
Essential experience:
Intermediate level of expertise in use of Excel spreadsheets
Successful experience in operating sales invoicing and credit control functions
Use of computerised ledger system.
Desirable:
Operation of a rent system
Use of Opera ledger system
Experience of adapting to individual customer requirements.
Essential skills and knowledge:
Excellent written , verbal and numeracy skills
Competent in Microsoft Office packages
Excellent organisational skills
Strong attention to detail
Strong relationship building & and negotiation skills
Good customer service skills
Ability to prioritise and effectively manage a varied and challenging workload.
Desirable:
Good understanding of data protection
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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BANKING CONTROLLER/ADMINISTRATOR |
| Salary/rate |
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£17000 - £18000/annum |
| Location |
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Andover, Hampshire |
| Job Number |
|
106116356 |
| Posted |
|
02/05/2012 (10:38) |
| Agency/Employer |
|
Wisewalk Resources Ltd |
| Description
|
|
Main responsibilities:
Project a good personal image with all internal and external contacts, clients and customers
Be informed, courteous and helpful in dealing with others, maintaining tact, discretion and confidentiality.
Provide a range of quality administrative support services to the department such as letter writing, compiling reports, minute taking and arranging meetings.
Ensure correspondence is dealt with efficient and effectively.
Ensure up to date hard files, computer databases and key external contacts are accurate and maintained.
Prepare generic or unique forms and reports for Managers as requested.
Carry out research and collate information as requested by your line manager.
Carry out quality assurance as requested and directed by your line manager.
Ensure a high level of accuracy and attention to detail.
Ensure good communication and quality recording and administration maintaining confidentiality in accordance with legislation, including access to records.
Assist other departments in an administrative capacity as required and directed by your manager.
Attend appraisal and supervision meetings to discuss work performance, learning and development needs and issues relating clients/customers the operation of the function and team working.
Assist in the provision of work experience for trainees/apprentices/clients.
Support team members under instruction from your line manager Within the Finance Department:
Provide a processing, recording and advisory service to customers in relation to financial transactions.
Within the Financial Accounts Function:
Account for and reconcile records of banking transactions.
Specialist duties within your department:
Operate and manage the banking and cash recording function.
Manage the banking and cashier function ensuring all funds received are banked, posted and reconciled daily for all bank accounts operated
Proactively manage bank accounts in conjunction with the Financial
Accountant to ensure returns on any surplus funds are maximised, while ensuring adequate funds are available to meet requirements.
Ensure that funds in individual client’s accounts are correctly processed and regularly reconciled.
Ensure that any receipts are correctly allocated.
Process payments within agreed timescales.
Set up and manage direct payment processes for the receipt of funds from customers and clients.
Manage the process of petty cash including floats, reimbursement, undertaking regular audits and resolving discrepancies.
Provide support to other roles within the Financial Accounts function as required.
What you will need:
Essential:
NVQ level 3 or equiv or qualified by experience.
Desirable:
Bookkeeping qualification or equiv
Essential experience:
Substantial experience of working to standard bookkeeping practices
Competency in use of Excel to at least intermediate level
Operation of commercial on line banking software
Desirable:
Experience of banking or cashier activities
Experience in use of Nat West software.
Essential skills and knowledge:
Excellent written ,verbal and numeracy skills
IT competency in Microsoft Office (Word, Access, email)
Attention to detail
Excellent organisational skills
Ability to prioritise and effectively manage a varied and challenging workload
Customer service skills
Ability to communicate effectively with non financially trained people.
Desirable:
Good understanding of data protection requirements
Experience of adapting to individual customer requirements.
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
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PROPERTY ADMINISTRATOR |
| Location |
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Salisbury, Wiltshire |
| Job Number |
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101329459 |
| Posted |
|
01/05/2012 (08:50) |
| Agency/Employer |
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Wisewalk Resources Ltd |
| Description
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|
The Role:
Team Overview:
The Property Administration team manages the purchase and sale of properties held on behalf of pension members, as well as dealing with any issues that arise during the time the property is held within the SIPP. The issues that can be faced vary greatly and the successful candidate will need to be able to work in a busy and active environment.
Key Functions:
Liaise with the client, financial advisor, lender, solicitors and managing agent as needed, on all aspects of the property purchase, management or sale, providing excellent customer service at all times.
Deal with general property enquiries & provide accurate information to Members/IFAs on all aspects of SIPP Property & property terms & conditions.
Follow all standard procedures and policies to ensure the property transactions are conducted within HMRC regulations and risk policies.
Liaise with other teams in the company and our own in house legal team.
Keep up to date with HM Revenue & Customs rules governing property purchase and ownership through a SIPP and changes in legislation
Make clear and concise telephone and file notes and to write both standard and non standard letters in a clear, concise and grammatically correct manner
Collate information required for Pension Fund Return and provide clear reporting of data gathered, ensuring any omissions are chased as needed
Act with professionalism and integrity in all contact with colleagues, Members and 3rd parties.
What You Need:
Working knowledge of Microsoft applications
Excellent Verbal and written communication skills
Ability to work under pressure and meet deadlines
High standard of work, accurate record keeping and attention to detail
Professional and courteous working manner
Ability to manage own workload and be able to work as part of a team
Flexibility and a willingness to get involved
An understanding of commercial property management would be an advantage.
Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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