 |
| Job Title |
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Life and Income Customer Service Administrator - £23,000 - Camberley |
| Salary/rate |
|
£23000/annum |
| Location |
|
Camberley, Surrey |
| Job Number |
|
126234708 |
| Posted |
|
08/02/2012 (12:15) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Customer Services Administrator - Life and Income
Overall Objective
To provide the best possible customer service administration in order to increase the portfolio for new Life and Income clients.
Key Responsibilities
1. To process Individual and Group Life and Income applications from receipt of application to issue of policy documents.
2. To review Individual and Group Life and Income applications for missing information and to take appropriate action.
3. To review Individual and Group Life and Income applications for items requiring referral to underwriters or loading and take appropriate action.
4. To make amendment to clients plans midterm as required.
5. To ensure renewals and midterm adjustments to Life and Income schemes are processed
efficiently and accurately ensuring maximum retention of business
5. To contact clients in connection with missing information or payments required
6. To deal with enquiries.
Ideal Requirements
1. Well organised
2. Customer focussed
3. Good communicator (written and verbal) to all levels of staff, customers etc
4 Recent experience with Life and Income products
5. Knowledge of Limited Life and Income products
6. Understanding of underwriting procedures in terms of evaluating the risk
Candidates must have experience within the Insurance Sector ideally PMI to be considered
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
|
asap |
| Contact Details |
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| Job Title |
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Handyman & Event Supervisor - £15k - Farnham, Surrey |
| Salary/rate |
|
£15000/annum + accommodation provided |
| Location |
|
Farnham, Surrey |
| Job Number |
|
130007971 |
| Posted |
|
07/02/2012 (10:47) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Handyman & Event Supervisor - £15k - Farnham, Surrey
JOB PURPOSE:
To provide efficient and effective support to the Estate Manager including ensuring the security and general appearance of the buildings and surrounding areas are maintained in accordance with the required standards. In addition, the postholder will support the estate manager by supervising weddings and events and act as a chauffeur for clients on the estate.
General Worker:
To take sole responsibility for ensuring that the whole of the venue and estate is clean, tidy and safe at all times.
Sweep and mop venue floors.
Set up function rooms as required
Clean windows as required.
Keep car park tidy.
Other tasks to support the business plan as and when required including working extra hours if required to ensure company business objectives and standards are met.
Handyman:
Clearing common areas
Fixing any safety hazards
Putting together furniture and other equipment
Installing appliances and machinery
Doing minor plumbing and carpentry
Liaising with contractors and other workers
Perform renovations & upgrades as directed
Perform routine and scheduled maintenance of properties including but not limited to:
Painting
Cleaning of gutters
Yard maintenance
Hauling & dump runs
Events Supervisor:
To supervise certain events, including evenings to ensure the smooth running of these events (shared between members of the team).
To ensure that all standard procedures are carried out within the venue and to ensure that the operation runs in a smooth and efficient manner to guarantee guest satisfaction.
Meet and greet clients as and when appropriate.
Act as a chauffeur to drive clients around the estate and as and when required (includes evenings).
Providing a high level of customer service whilst maintaining a security presence.
Responding to any incidents on site and providing conflict resolution should it be required.
Skills:
An excellent standard of customer focus and communication is essential for this role as a high level of customer interaction will be involved.
The successful candidate must know how to operate a wide array of equipment and tools, including everything from wrenches to hammers to mops to leaf blowers.
Adhering to security guidelines
Being able to handle customer complaints
Being able to resolve problems efficiently
Being discrete and flexible
Being focused and self motivated
Being self reliant and responsible
Interacting with people and working cohesively with them
Physically capable of moving equipment
Plumbing & carpentry, and electrical
Supervision and customer service
Time management and organisation
SOCIAL CONDITIONS
Expected to work to the demands of the business, including unsocial hours.
To supervise events - this may include evenings (shared between team).
The normal working week is 54 hours over six days with one day off.
Attendance as required on company courses and meetings necessitating possible absence from home.
To arrange holidays, by prior arrangement, following company procedure.
BENEFITS
Fantastic accommodation provided in beautiful surroundings + £15,000 basic
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
|
asap |
| Contact Details |
|
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 |
| Job Title |
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Italian Speaking Sales Administrator - £23k - Farnborough |
| Salary/rate |
|
£23000/annum |
| Location |
|
Farnborough, Hampshire |
| Job Number |
|
109177852 |
| Posted |
|
06/02/2012 (13:38) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
We are recruiting for an Italian speaking Customer Service/Account Administrator for our client a successful technology company. This position will include being part of the Team responsible for customer services for order processing and general sales related administration for the Italian region.
Key Responsibilities:
To ensure accurate processing and creation of all customer orders within SAP
Apply judgement on purchase orders, quotes or other sales generated documents, to ensure correct revenue recognition and accurate financial booking
Work alongside sales teams, customers and channel partners to assist, identify, communicate and resolve order queries or issues;
Interfacing with Finance and Credit Control on Sales Order and Revenue related issues;
Maintain knowledge of products, pricing and promotions as they are communicated whilst understanding the applicable revenue recognition and billing rules.
Experience
Finance and / or Administration, SAP, order processing
Experience of working in a software/fast moving environment would be ideal.
Experience involving attention to detail and customer service required.
Knowledge/Qualifications
Understanding or exposure to SAP or similar database desirable.
Microsoft product range.
Fluent in Italian
Behaviours/Competencies
Ability to work in a team environment
Attention to detail
Confident approach when dealing with internal and external customers
Good Communicator
Good time management
Self Motivated and flexible
Ability to work with and be a part of an international team
Additional Information
Normal working hours, however due to Sales and Customer Service environment flexibility is needed, particularly toward monthly and quarterly close cycles.
The client is a dynamic company and someone who is hungry and progressive would be suited to this client.
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| Job Type |
|
Permanent |
| Contract Length |
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N/A |
| Start Date |
|
asap |
| Contact Details |
|
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|
 |
| Job Title |
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Credit Controller - Swedish Speaking - Frimley - £29k |
| Salary/rate |
|
£29000/annum |
| Location |
|
Frimley, Surrey |
| Job Number |
|
101334367 |
| Posted |
|
06/02/2012 (13:01) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Credit Controller - Swedish Camberley Up to £29k DOE
Our blue chip client has an urgent need for a Credit Controller who speaks Swedish to work within their busy department. Skills in Danish would be a benefit but not essential.
Candidates with no Credit Control experience but experience within Accounts Payable / Receivable would also be considered.
Immediate interviews available please apply now!
Primary duties include:
Credit control responsibility for a country customer base
Experienced credit controller, working with complex accounts crossing country boundaries.
Works with a minimum of direction on collections for an important ledger, possibly key accounts
Pro-active - anticipates developments, and identifies accounts that will require special attention
Developing strong customer relationships
Developing strong business relationships
Leading on prioritising query resolution anticipates developments, and identifies accounts that will require special attention and reporting
Handles disputed accounts and negotiate to bring payment into line with terms
Reconciling AR balances - undertakes complex reconciliations, and compiles documentation for legal action
Obtains sufficient information to assess the creditworthiness of new and existing customers
Works within guidelines and reports to the EMEA Credit Manager raising and reporting issues as identified
Attention to detail, professional approach and willingness to take ownership to attain project goals maintains accurate individual measurement and performance statistics
Relevant credit control and accounting experience, qualified or studying ICM (Institute of Credit Management)
Excellent communication skills dual language essential
Microsoft Office skills are essential Excel, Word etc.
SAP would be advantage
Experience of a rigid compliance & SOX based approach would be desirable
This is a fantastic opportunity to work within a progressive company for someone with Swedish and Credit control or Accounts Payable / Receivable experience.
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| Job Type |
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Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
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|
 |
| Job Title |
|
Credit Controller - £18-£20k - Farnham |
| Salary/rate |
|
£18000 - £20000/annum |
| Location |
|
Farnham, Surrey |
| Job Number |
|
126234336 |
| Posted |
|
03/02/2012 (16:26) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Credit Control Clerk - £18-£20k - Farnham
Our client is recruiting for a Credit Control Clerk to work from their offices in Farnham.
Duties and Responsibilities:
Responsible for all aspects of cash collection across the ledger
Maintains accurate and up to date customer details and account records
Proactively resolves all problems for clients, copy invoices, credit notes, and liaises internally to progress any problems that are being handled in any other department.
Ensure that collection cycle is adhered to
Skills Required
Excellent written and spoken English language skills
Experience in inputting information into an accounting system
Previous experience of Credit Control and Credit Collections and their processes
Excellent communication skills
Ability to work using own initiative
Immediate interviews are available. Please apply now to not miss out on the Credit Control opportunity.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
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|
 |
| Job Title |
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Technical Officer - £25,000-£30,000 - Farnham, Surrey |
| Salary/rate |
|
£25000 - £30000/annum |
| Location |
|
Farnham, Surrey |
| Job Number |
|
113577917 |
| Posted |
|
03/02/2012 (16:17) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Technical Officer - £25000 - £30000- Farnham, Surrey
Title: Technical Officer
Overview
Job description: Our client requires a Technical Officer to assist the Technical Project Manager in the provision of technical advice and expertise to members including, where appropriate, development of technical standards and codes of practice in line with company policies. The Technical Officer is also the first point of contact for members of the public regarding technical enquiries. An important role is to support the Technical Project Manager in continuing to raise the profile, integrity and reputation of the company, as being the lead organisation on all technical matters relating to the UK industry.
Key Objective: To present a professional and effective customer service and help to ensure the industry is kept informed about all relevant technical matters.
Key areas of work: - Committee administration
- Project work
- Representation
- Advisory Services (members & public)
- Production of technical information for website
- City & Guilds Examinations caravan engineering
- Certification Scheme
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
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|
 |
| Job Title |
|
Insurance Team Leader - £40k - Bracknell |
| Salary/rate |
|
£30000 - £40000/annum |
| Location |
|
Bracknell, Berkshire |
| Job Number |
|
101333504 |
| Posted |
|
31/01/2012 (17:06) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Insurance Team Leader
Location - Bracknell
Salary £30-40,000
Managing a team of SME Sales Consultants
Successfully manage and motivate the team through constructive feedback and motivation.
Monitor and review the teams performance and prepare action plans to deal with adverse variances or to maximise opportunities
Monitor and review the teams compliance with FSA regulation when dealing with clients by following the companys procedures for monitoring and supervision
Ensure personal data (client and employee) is securely held and properly utilised in accordance with the principles of the Data Protection Act
Ensure the provision of learning, training and development as required
Ensure the teams full compliance to all company personnel related policies and procedures to ensure compliance to all statutory employment legislation
Carry out fact find or presentation meetings with clients and prospects as required
Work with sales staff and client service staff to provide appropriate levels of service to clients
Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients
Comply with the administration requirement of any given insure
Monitor the customer complaints log for my area of business and actively address any issues in accordance with regulation, the companys compliance manual and good business practice
Identify and manage risks within their business unit and report any potential breaches, including weaknesses in current systems
Contribute to the overall business development of the Healthcare Division including promoting cross sales to all parts of the business and approved partners
Prioritise allocated work and ensure it is actioned in a timely way and in accordance with company procedures
Actively promote the brand values of the business at all times both internally and externally
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
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|
 |
| Job Title |
|
Marketing & Branding Executive - £18k - 3 month contract - Guildford |
| Salary/rate |
|
£18000/annum |
| Location |
|
Guildford, Surrey |
| Job Number |
|
129156211 |
| Posted |
|
31/01/2012 (16:36) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Marketing and Branding Executive Guildford - £18k pro rata 2-3 month contract
2 3 month contract could possibly be extended
Our client requires a marketing and branding executive for a 3 month contract, to start immediately at their busy offices in Guildford.
Your role will consist of rebranding lots of marketing material, using your advanced powerpoint skills to make the information more appealing and uniformed.
This is an exciting opportunity for a recent marketing/media graduate to be creative and progress their skills, or somebody with an interest in marketing with advanced powerpoint skills.
Skills & Experience
Advanced Powerpoint 2010 skills including the ability to imbed videos within the material.
Marketing/Media/Multi Media Degree (preferable although not essential)
Experience with rebranding/working within a marketing environment (preferable 6 months experience)
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| Job Type |
|
Contract |
| Contract Length |
|
3 month contract (po |
| Start Date |
|
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| Contact Details |
|
 |
|
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|
 |
| Job Title |
|
PR Account Manager |
| Salary/rate |
|
£23000 - £29000/annum |
| Location |
|
Camberley, Surrey |
| Job Number |
|
129155939 |
| Posted |
|
31/01/2012 (15:25) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Job Specification
For: PR Account Manager
Ref: VR/00094
Account Manager - £23k - £29k DOE - Camberley
Our client based in Camberley is looking for a PR Account Manager with experience working within the technology sector.
You will have at least 3 4 years experience within a similar role and be looking for the next step in your career.
Responsibilities
Utilise all relevant tools in the agency to create media lists, feature track, write and distribute press material and follow up distribution with journalists.
Able to manage and implement agreed media campaigns with minimal supervision.
Is capable of defining creative media campaigns to meet the strategic needs of the client
Is capable of defining communications strategy to meet the Marketing objectives of a client
Client Skills
Is able to deal with client contact in an effective and efficient manner
Is courteous and responsive to client requests
Is the regular day to day contact for clients dealing with issues and opportunities to strengthen the client relationship with minimal supervision
Regarded as the main agency contact by clients
Clear feedback from clients on strong and positive input to the campaign and knowledge of their industry
Is responsible for reporting
Is capable of managing and driving client relationships
Organising meetings, reviews and planning sessions to meet the strategic needs of clients
Is capable of developing and strengthening client relationships to establish the agency as a strategic PR partner
Management
Can effectively prioritise individual tasks to ensure all agreed activity is delivered
Can prioritise all resources involved in a campaign to ensure campaign activity is delivered in a timely and efficient manner
Can supervise and coach staff to both deliver on client requirements and help staff to develop new skills
Capable of leading and motivating an account team to achieve successful delivery of campaigns
Business
Can identify new business opportunities and successfully propose PR campaigns that deliver profitable business to the agency
Can create campaign proposals to increase current client satisfaction and fee revenue
Able to deliver an agreed plan on time and control the budget of both time and money
Ensures that all regular admin is kept up to date
If you are interested please apply now.
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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| Contact Details |
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| Job Title |
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Quality, Health and Safety Officer |
| Salary/rate |
|
£30000 - £45000/annum |
| Location |
|
Bracknell, Berkshire |
| Job Number |
|
107738014 |
| Posted |
|
31/01/2012 (15:25) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Salary
£30-45,000
An exciting opportunity has arisen working for a fantastic organisation for a Health and Safety Officer. Ideally you will come from a building, civils or engineering background. You will help attain ISO 18001 accreditation.
Hold a level 6 H&S Qualification as a minimum, either a University Degree or Diploma, NEBOSH Diploma or relevant vocational qualification
Hold a minimum of Graduate Status with the IOSH (Grad OSH), with participation in the CPD
Preferably hold a recognised Fire Safety Qualification such as the NEBOSH General Fire Certificate
Have at least 5 years of experience holding a role in Quality and Health and Safety management
Experienced in the implementation, management and auditing of management systems including ISO9001, ISO140001 and ISO 180001.
Excellent Interpersonal skills
Strong accident/incident investigation skills
Competent to develop and deliver detailed and specific Quality and Health and Safety management Training, ideally holding a Professional Training Certificate.
Robust and Assertive, not afraid to make unpopular, but important decisions and with the ability to plan and prioritise work in order to meet specific deadlines
Excellent verbal, written and computer skills
Able to develop great working relationships and enjoy a meaningful job with a company that cares!
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
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|
 |
| Job Title |
|
Logistics Specialist |
| Salary/rate |
|
£19000 - £22000/annum |
| Location |
|
Sunbury on Thames, Middlesex |
| Job Number |
|
126232980 |
| Posted |
|
31/01/2012 (15:25) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Salary
£19-22,000
Position Summary:
Inventory management, procurement and control.
Provide sales teams with stock information and lead times relating to customer requests.
Planning database maintenance.
Essential Functions:
Backup on backorders release function. Perform manual release/automated release of parts and allocate to accounts. Produce backorder and ETA report on a daily basis with lead time and transit information for products on backorders status.
Working with ETA information, track / expedite ETA requests triggered by sales. Check repackaging option where necessary.
Adjusting inventory levels according to sales and market fluctuations at regular intervals.
Maintaining a balanced inventory profile to support European sales activities.
Conduct monthly forecasts based on run-rates and sales demands.
Generate and provide reports for sales teams and management use addressing inventory analysis, stock level and performance reports for S1 & S2 inventory. Evaluating stock levels for finished goods and generic products on a daily basis. Manipulate and produce current stock status information. Coordinating support from Asia and FV if stock is insufficient for European operations.
Keep track of inbound delivery schedules from Kingston manufacturing facilities. Track special orders (projects) and work with warehouse to hold stock/manage incoming stock.
Monitor and review return requests
Work with the sales account manager and RMA team to facilitate returns as efficiently as possible.
Work closely with the packing team to prioritise workload and orders in response to low stock and/or urgent order request.
React and take preventive action in response to Worldwide Quality Alerts to quarantine affected products and report findings.
Project manage large order deals and promotions with the sales team. Future date orders as and when required per customer requests.
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| Job Type |
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Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
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|
 |
| Job Title |
|
Technical Sales Support Engineer |
| Salary/rate |
|
£25000 - £45000/annum + £15k OTE |
| Location |
|
Wokingham, Berkshire |
| Job Number |
|
113573115 |
| Posted |
|
31/01/2012 (15:25) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Technical Sales Support Engineer (Pre/Post Sales) - £25k - £30,000 + Car + £15k OTE - Wokingham
Position Overview
Our client specialise in creating the worlds best visual display products for the most demanding users. Due to predicted growth of our business over the next 3 years they are looking to expand their sales team with the addition of a Technical Sales Support Executive.
This is a new role for the company and will be a member of the sales team whose specialty is a deep understanding of the companys solution portfolio and is adept at positioning solutions to best address prospective clients perceived needs. They will also provide post-sales support to their end users.
The successful candidate would be a person who can use their technical skills to generate sales for the business.
This is a mixture of a field based and office based role where the ideal candidate will be able to time manage themselves to make the most effective use of their time in order to support both the sales team and their customers.
Essential Job Functions
Become an acknowledged displays expert across the entire range of products.
Develop a deep understanding for the display requirements of their market sectors which includes Corporate, Healthcare, Creative design plus emerging markets of Air Traffic Control and Industrial
The ability to position our product solutions to suit the needs of the customer.
Provide support to the sales team in preparing and presenting product demonstrations to our customers in conjunction with a sales account manager.
Provide post-sales support to end users either face to face or on the telephone
Provide internal product training to sales team
Provide product and support training to our partners and resellers.
To design, configure and support their exhibition stand.
Mandatory Requirements
Proven track record in IT technical support (both face to face and telephone) with some exposure to sales.
The ability to engage and manage relationships at all levels within an account.
Excellent communication and interpersonal skills plus the ability to present to an audience.
The ability to maintain motivation while based remote from office which is located in Berkshire.
This could be an ideal position for a candidate with a mix of technical customer support experience who is looking to develop their sales and client facing skills.
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| Job Type |
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Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
 |
|
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|
 |
| Job Title |
|
HR Manager |
| Salary/rate |
|
£30000 - £38000/annum |
| Location |
|
Camberley, Hampshire |
| Job Number |
|
123214958 |
| Posted |
|
31/01/2012 (15:25) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
HR Manager - Camberley - £38,000
The Human Resources Officer delivers a full range of HR services to the site. These services include consultation and advice on areas such as recruitment, selection, and appointment, issues relating to the maintenance of conditions of employment, salary and benefits administration, employee relations issues, learning and development activities and performance management.
1. Key Accountabilities
• Work proactively with the Site Director and HR Director to deliver the site business plans through HR initiatives and change programmes to promote a high achievement focussed workplace.
• Providing advice and assistance to management and staff on human resources policies, procedures and legislation.
• Advising managers on recruitment and selection strategies, assisting with interviews and co-ordinating the appointment process for successful applicants including the preparation of appointment letters, induction programmes etc.
• Ensuring that the HR Information Systems data is updated and maintained accurately.
• Drive the implementation and monitoring of the annual performance management process, identifying training needs and delivering annual training plan.
• Ensure the development of succession planning strategies and the design and delivery of planned learning experiences and programmes, aligned to achievement of business goals and budgets, to ensure all employees develop to their full potential and the business has a high level of capability to deliver to site plans.
• Contribute to the coaching of all line managers in performance counselling and team development processes.
• Contribute to making site a safe work place by ensuring that HSE training needs are identified and delivered and that appropriate training records are kept.
• Be responsible for collating and presenting HR information on a monthly basis or as and when required and in setting up communication events/outcomes and drafting site announcements.
• Managing benefit programmes such as pension processes, car fleet, insurance, etc
2. Qualifications, Skills & Experience
• Qualified to degree level and CIPD
• Excellent written and oral communication skills
• Highly developed presentation skills
• Strong influencing skills
• Demonstrated experience in HR practices and policies
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
|
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|
 |
| Job Title |
|
European Marketing Assistant - TEMP - Bracknell - £11ph |
| Salary/rate |
|
£11/hour |
| Location |
|
Bracknell, Berkshire |
| Job Number |
|
129155870 |
| Posted |
|
31/01/2012 (15:25) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
EUROPEAN MARKETING ASSISTANT
TEMPORARY CONTRACT - £11 per hour - Bracknell
Temporary Marketing assistant required to assist the European Marketing Manager with marketing duties.
ROLE AND RESPONSIBILITIES:
press releases
updating marketing collateral
organising events and trade shows
budget tracking
lead processing
database maintenance
internal communications
PERSONALITY TRAITS REQUIRED:
Confident and articulate communicator
Excellent organisational skills
Professional and proactive work ethic
Self-starter who is able to work with limited supervision
Team player
Willing and able to work away from home and out of normal office hours from time-to-time
SKILLS AND EXPERIENCE REQUIRED:
Either 2 'A levels or 1-2 years of continuous and recent work experience in a marketing environment
CIM certificate preferred
GCSEs (or equivalent) in English and Maths, grades C or better
Good working knowledge of Windows and MS Office products and an aptitude for learning new software products and tools
Preferred skills and experience:
Work experience in marketing, ideally working for a US software company
IT literate
Experience with Salesforce or other advanced CRM tools
Experience with Marketo or other online demand gen tools
Telemarketing experience would be an advantage
|
| Job Type |
|
Temporary |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
|
|
|
|
 |
| Job Title |
|
Tri Lingual Italian and English Customer Service Specialist |
| Salary/rate |
|
£18500 - £20000/annum |
| Location |
|
Sunbury-on-Thames, Middlesex |
| Job Number |
|
109177067 |
| Posted |
|
31/01/2012 (15:25) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
JOB DESCRIPTION
Job Title:
Tri Lingual Italian and English Customer Service Specialist
Location:
Sunbury-on-Thames
Working hours:
8am 5pm, Monday to Friday
Salary:
18500 - 20000
Position Summary:
The European Customer Service team is primarily responsible for calls, faxes, and email queries that come from throughout Europe. It is the responsibility of the Specialist to answer queries in a professional, friendly, and efficient manner.
Essential Functions:
1. Record calls on the phone system as required to support company strategy.
2. Provide first level technical support. Calls that exceed first level technical support need to be logged as a Service Request and passed to the Technical Support department. Translation help may be required on some calls.
3. Receive incoming calls from all European customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction.
4. Identify opportunities from inbound calls by questioning the customer. Log all leads in Siebel as an activity and assign to the appropriate sales representative Inside or Field. A lead is classified as a call from a strategic account or a business opportunity.
5. Manage the Email database ensuring that a 24-hour response is achieved.
6. Work with the Account Manager to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures.
7. In accordance with company procedures manage logistical issues such as RMA.
8. Share responsibility with Account Manager for disseminating backorder information.
9. To perform other work related duties as assigned.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
|
|
|
|
 |
| Job Title |
|
Norwegian/Cantonese/Mandarin Speaking Telemarketing Executive |
| Salary/rate |
|
£18000 - £20000/annum OTE |
| Location |
|
Guildford, Surrey |
| Job Number |
|
118432710 |
| Posted |
|
31/01/2012 (15:25) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Telemarketing Executive
We are currently recruiting for a Telemarketing Executive for a fantastic company in Surrey. This position requires someone who is fluent in Norwegian or Cantonese/Mandarin.
The responsibilities of this role are to identify opportunities with target organizations to create sales and revenue growth for clients. The role uses a high amount of selling skills, fact finding and research, sourcing information and identifying key decision makers to ensure the client has the best possible sales opportunity.
The role requires someone with an excellent phone manner and communication skills. Previous experience in a call centre or telesales experience is preferred as this role relies on selling skills and building a pipeline of leads. A self motivated, target driven individual with strong negotiating skills and the ability to thrive in a team environment. General knowledge of business processes as well as good PC and organisational skills is essential.
This position offers a competitive salary of 18-20k +OTE
|
| Job Type |
|
Temporary |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
|
|
|
|
 |
| Job Title |
|
Marketing Assistant |
| Salary/rate |
|
£18000 - £22000/annum DOE |
| Location |
|
Reading, Berkshire |
| Job Number |
|
118430065 |
| Posted |
|
31/01/2012 (15:25) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Profile
An experienced, ambitious and highly motivated Account Executive able to support on a number of automotive clients. Should have experience from at least one other role in a marketing environment (preferably agency/client facing)
Good organisational skills, professional client skills and a basic understanding of data processing and the benefits of data driven marketing, the creative process and supplier management
Should feel comfortable talking to clients (once up to speed with accounts) to manage mailing campaigns, CSI programmes, contact centre services, routine database enquiries and timely delivery of reporting as well as overall communications as required
Experience of other areas an advantage recalls, email/print production, contact centre services and database management
A desire to embark on a steep learning curve and learn new skills in order to get up to speed on the client requirements in the team and progress to the next level
Key Responsibilities
Day to day account management of client requirements in a support role
Hands on assistance in the implementation of large client developments within the account team
Clear brief writing for systems, production and contact centre instruction
Administrative support raising job requests, Purchase Orders, quotations, invoices, project plans on behalf of the account team
Meeting preparations/presentations
Accompanying Account team on client visits where required to support, writing contact reports
Supplier sourcing and management
Job Management System job logging and timesheets
Proofing and file checking for campaign delivery
Recommended Experience
1-2 years marketing experience preferably agency side or with marketing qualification
Working to deadlines, workload planning and multi-tasking
Understanding of data and database functionality
Good writing/documentation skills and some project planning ability
Superb communication skills
Good team player in a busy environment, self-motivated, creative and enthusiastic with contributions to ideas
Attention to detail
Automotive industry knowledge or experience a positive
Good working knowledge of MS Office and database usage
This is a fantastic opportunity
To be considered for this role you must live within 10 miles of the company location
Apply now for more information
Due to a high response rate to this advertisement, only suitable candidates will be contacted regarding this role.
Does this sound like a fantastic opportunity but just not quite right for you? Maybe you know someone who is looking for new and exciting position that you think may be interested in this role? If so, RECOMMEND A FRIEND to us and when they are placed successfully, you will receive a voucher for £20 to spend at a store of your choice.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
 |
|
|
|
|
 |
| Job Title |
|
Helpdesk Support Frimley - £16k - £20k |
| Salary/rate |
|
£16000 - £20000/annum |
| Location |
|
Frimley, Surrey |
| Job Number |
|
109177592 |
| Posted |
|
31/01/2012 (15:24) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
Helpdesk Support Frimley - £16k - £20k
Our client based in Frimley is looking for a Technical Support person to come in and join their dynamic and growing company.
The successful candidate must have experience of working within a support environment though not essential. A proven interest in IT and developing a career as an IT professional
This role provides the day to day support of all hardware and software in use by the company.
Responsibilities:
To assist in resolving tasks, incidents and user operating issues through direct resolution.
To assist where necessary in the development, implementation and delivery of systems and services in line with company requirements.
To ensure all procedures are documented, maintained and monitored that relate to Support Centre service delivery.
To undertake heavy lifting of equipment on an ad-hoc bases such as during office relocations.
To hold a full valid drivers licence in order to transport equipment between offices.
To undertake ad-hoc duties as necessary within the Support Team
Skills:
High level of communication skills both written and verbal
Good ability to plan and organise
Good decision making skills
Knowledge:
Windows 2000\XP - Essential
Active Directory Desirable
Microsoft Exchange - Desirable
Citrix Presentation Server 4.0\4.5 Desirable
Qualifications:
Good educational background
HNC in computing or equivalent
Microsoft Certified Professional training an advantage
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
|
|
|
|
 |
| Job Title |
|
Supply Chain Manager |
| Salary/rate |
|
£50000/annum |
| Location |
|
Larkhill, Wiltshire |
| Job Number |
|
128202034 |
| Posted |
|
31/01/2012 (10:06) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
We are currently recruiting for 2 Supply Chain Managers at different locations across the south East.
These positions are to deliver comprehensive, professional and efficient procurement services to the company branches in accordance with the ADSL procurement strategy, polices and procedure and to provide subject matter expertise to local senior management.
Responsibilities will include
Operate as an active member of the senior management team, contributing to all aspects of the team;s management of the business at operational level and provide comprehensive Procurement support to the Central team functions.
Act as the Expert and focal point on all Procurement and Supply Chain related issues.
Perform all aspects of procurement including supplier search and approval, preparation of tender documentation, tender evaluation, contract negotiation, formulation and contract management for a category, category and supplier management of a range of goods and services in line with the ADSL procurement strategy, policies and procedures.
Delivering financial targets by utilizing best practice spend reduction and value for money techniques whilst ensuring continuity of the supply chain
Performing supplier and sub contractor assessment, evaluation and performing ongoing contract and contractor management
Leading and undertaking the requires tendering, negotiation, placement and contract of major subcontract for defined areas of responsibility
Set-up, develop, implement and manage contract management protocols for major contracts to include periodic contract meetings, performance monitoring, dispute resolution, contract change management, relationship management development and service partner management
Liaise with other department to establish and plan company procurement requirements
Develop short, medium and long term procurement plans
Support the implementation of agreed category strategies and ensure the use of preferred supplier listing across the team agreeing any exceptions with the relevant Procurement Manager
Carry out audits of company suppliers and sub contractor processes to ensure compliance with ADSL policies and procedures
Lead and undertake the required tendering, negotiation, placement and contract of major sub contractors for defined areas of responsibility
Manage specific sub contract activities within ISO 9001 framework
Ensure environmental policies (ISO 14000) are an integral part of any sub-contracts.
The ideal candidate for these roles will have extensive procurement experience in either facilities management or construction. A full range of procurement skills including tendering, purchasing and subcontract negotiation and supplier relationship management is essential as is the experience to work with senior management and team colleagues.
A recognised qualification in this field is preferred
These positions offer competitive salaries of up to £50,000 plus company car
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
 |
|
|
|
|
 |
| Job Title |
|
Supply Chain Manager |
| Salary/rate |
|
£50000/annum + company car |
| Location |
|
Fleet, Hampshire |
| Job Number |
|
128202023 |
| Posted |
|
31/01/2012 (10:06) |
| Agency/Employer |
|
Mulberry Recruitment |
Description
|
|
We are currently recruiting for 2 Supply Chain Managers at different locations across the south East.
These positions are to deliver comprehensive, professional and efficient procurement services to the company branches in accordance with the ADSL procurement strategy, polices and procedure and to provide subject matter expertise to local senior management.
Responsibilities will include
Operate as an active member of the senior management team, contributing to all aspects of the team;s management of the business at operational level and provide comprehensive Procurement support to the Central team functions.
Act as the Expert and focal point on all Procurement and Supply Chain related issues.
Perform all aspects of procurement including supplier search and approval, preparation of tender documentation, tender evaluation, contract negotiation, formulation and contract management for a category, category and supplier management of a range of goods and services in line with the ADSL procurement strategy, policies and procedures.
Delivering financial targets by utilizing best practice spend reduction and value for money techniques whilst ensuring continuity of the supply chain
Performing supplier and sub contractor assessment, evaluation and performing ongoing contract and contractor management
Leading and undertaking the requires tendering, negotiation, placement and contract of major subcontract for defined areas of responsibility
Set-up, develop, implement and manage contract management protocols for major contracts to include periodic contract meetings, performance monitoring, dispute resolution, contract change management, relationship management development and service partner management
Liaise with other department to establish and plan company procurement requirements
Develop short, medium and long term procurement plans
Support the implementation of agreed category strategies and ensure the use of preferred supplier listing across the team agreeing any exceptions with the relevant Procurement Manager
Carry out audits of company suppliers and sub contractor processes to ensure compliance with ADSL policies and procedures
Lead and undertake the required tendering, negotiation, placement and contract of major sub contractors for defined areas of responsibility
Manage specific sub contract activities within ISO 9001 framework
Ensure environmental policies (ISO 14000) are an integral part of any sub-contracts.
The ideal candidate for these roles will have extensive procurement experience in either facilities management or construction. A full range of procurement skills including tendering, purchasing and subcontract negotiation and supplier relationship management is essential as is the experience to work with senior management and team colleagues.
A recognised qualification in this field is preferred
These positions offer competitive salaries of up to £50,000 plus company car
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
|
|
|
|