Tanner Menzies |
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Kiln House , Elstree , Hertfordshire , WD6 3BY |
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| Job Title |
MI Analyst |
| Location |
London, London |
| Salary/rate |
£50000 - £60000/annum |
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| Job number |
109135206 |
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| Posted |
16/05/2008 (18:00) |
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| Agency/Employer |
Tanner Menzies |
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Description
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MI Analyst
London
£50,000 - £60,000
The Company:
We are recruiting for one of the UK’s leading internet service providers who are looking to further expand their successful team.
Job description:
Our client are looking for an experienced MI professional with a customer services and call centre background.
The main aspects of this position are to analyise data, compile reports and present findings to senior management team. You will be responsible to monitor quality and ensure KPI’s are achieved. You will also be required to work with others to gather information and data to assist you in producing reports.
Successful candidates will be flexible, able to work to tight deadlines, and have excellent communication skills at all levels.
To apply:
Please contact Thomas Roberts at Teleresources Executive on 0870 777 6010 If you are interested in hearing more about this fantastic opportunity. If you are Team Leader/Manager of any level looking for a move, please email your CV to troberts@teleresources.co.uk
Candidates must be eligible to live and work in the UK
Teleresources Consultancy are specialist recruiters within the Call and Contact centre industry typical vacancies that we fill are listed below, if you are looking for a new career please send your CV to executive@teleresources.co.uk
Typical Roles:
Head of Site, Head of Sales, Head of Customer Services, Operations Manager, Call Centre Director, Call Centre Manager, Contact Centre Manager, Telesales Manager, Team Leader, Training Manager, Call centre agents Perm/Temp.
Teleresources Consultancy Ltd operates as an employment agency and is an equal opportunities employer.
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Permanent |
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Permanent |
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ASAP |
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| Contact name |
Teleresources Executive |
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| Ref no |
EX509-0206 |
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| Job Title |
Project Manager (German) |
| Location |
Germany, Non UK |
| Salary/rate |
£40000 - £45000/annum |
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| Job number |
109135205 |
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| Posted |
16/05/2008 (17:59) |
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Tanner Menzies |
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Description
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Project Manager
Germany
Basic £40-£45K + bonus + benefits
Benefits:
· Excellent benefits package
· Career Development
Job description:
My client is one of the big players within Business Process Outsourcing with a portfolio of blue chip corporate clients. They are looking to recruit a German speaking Project specialist who will manage multiple projects on behalf one of their prestigious clients.
The successful individual will have experience and evidence of project management within an outsourced contact centre environment. Ideally from an operations background you will have the ability to lead and coach and deliver projects from cradle to grave. The role will include extensive travel within Eastern Europe with your main base being in Germany. A self-starter, you must be able to work independently away from the UK for long periods of time. Experience of client service delivery, portfolio management within the Contact Centre/BPO is essential. You will possess first class communication skills and be a problem solver providing solutions to the client.
Good organisational and strong time management skills are essential to the role, along with a high degree of commitment. This is a great opportunity to join this dynamic blue chip organisation.
To apply:
In the first instance please email your CV to Arran Craney at acraney@teleresources.co.uk
Teleresources Consultancy are specialist recruiters within the Call and Contact centre industry typical vacancies that we fill are listed below, if you are looking for a new career please send your CV to executive@teleresources.co.uk
Typical Roles:
Contact Centre Outsource Specialists, Head of Site, Head of Sales, Head of Customer Services, Operations Manager, Call Centre Director, Call Centre Manager, Contact Centre Manager, Telesales Manager, Team Leader, Training Manager, Call centre agents Perm/Temp.
Teleresources Consultancy Ltd operates as an employment agency and is an equal opportunities employer.
Good organisational and strong time management skills are essential to the role, along with a high degree of commitment. This is a great opportunity to join this dynamic blue chip organisation.
To apply:
In the first instance please email your CV to Arran Craney at acraney@teleresources.co.uk
Teleresources Consultancy are specialist recruiters within the Call and Contact centre industry typical vacancies that we fill are listed below, if you are looking for a new career please send your CV to executive@teleresources.co.uk
Typical Roles:
Contact Centre Outsource Specialists, Head of Site, Head of Sales, Head of Customer Services, Operations Manager, Call Centre Director, Call Centre Manager, Contact Centre Manager, Telesales Manager, Team Leader, Training Manager, Call centre agents Perm/Temp.
Teleresources Consultancy Ltd operates as an employment agency and is an equal opportunities employer.
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
Teleresources Executive |
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| Ref no |
EX525-0206 |
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| Job Title |
Service Team Leader |
| Location |
Bristol, Southwest, South West |
| Salary/rate |
£25000/annum |
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| Job number |
109135204 |
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| Posted |
16/05/2008 (17:59) |
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| Agency/Employer |
Tanner Menzies |
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Description
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Service Team Leader
Bristol, Southwest
£25,000
Benefits:
· 25 days holiday
· Annual Bonus
· State of the art gym
· Discounted products
· Staff Pension Scheme
Company:
We are recruiting for one of the UK’s fastest growing financial services companies, due to rapid growth and expansion they are looking to recruit.
Job description:
This excellent opportunity is for an experienced team leader who has previously worked within a contact centre or a telephone based environment.
Working within the customer services, you will be required to manage and motivate a team of up to 15 agents, working towards quality and service KPI targets. Good opportunity for progression within this international company.
You will have full responsibility for coaching, recruiting and managing budgets.
Candidates will need to have customer services management experience to be considered for this position.
To apply:
Please contact Thomas Roberts at Teleresources Executive on 0870 777 6010 If you are interested in hearing more about this fantastic opportunity. If you are Team Leader/Manager of any level looking for a move, please email your CV to troberts@teleresources.co.uk
Candidates must be eligible to live and work in the UK
Teleresources Consultancy are specialist recruiters within the Call and Contact centre industry typical vacancies that we fill are listed below, if you are looking for a new career please send your CV to executive@teleresources.co.uk
Typical Roles:
Head of Site, Head of Sales, Head of Customer Services, Operations Manager, Call Centre Director, Call Centre Manager, Contact Centre Manager, Telesales Manager, Team Leader, Training Manager, Call centre agents Perm/Temp
Teleresources Consultancy Ltd operates as an employment agency and is an equal opportunities employer.
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
Teleresources Executive |
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| Ref no |
EX533-0906 |
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| Job Title |
Offshore Call Centre Manager |
| Location |
London, London |
| Salary/rate |
£40000 - £60000/annum |
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| Job number |
109135203 |
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| Posted |
16/05/2008 (17:58) |
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| Agency/Employer |
Tanner Menzies |
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Description
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Offshore Call Centre Manager
London
£40,000 - £60,000
Company:
We are recruiting for one of the UK’s leading Internet service providers who are looking to further expand their successful team.
Job description:
Our client are looking for an experience call centre professional to manage the internal relationships between the outsource partners and the senior call centre management team.
Candidates will be required to travel throughout the UK and also internationally to visit outsource partners. You will be managing SLA agreements, ensuring that partners are working within guidelines and maintaining the high levels of customer services. You will also be looking at continual improvement of the services that will be provided by outsource partners and also the internal call centre.
Strong contact centre management experience is required coupled with relationship management, you will also need to have extensive knowledge of call centre technology to be considered for this position and candidates will need to have experience in offshoring UK contact centres overseas.
To apply:
Please contact Thomas Roberts at Teleresources Executive on 0870 777 6010 If you are interested in hearing more about this fantastic opportunity. If you are Team Leader/Manager of any level looking for a move, please email your CV to troberts@teleresources.co.uk
Candidates must be eligible to live and work in the UK.
Teleresources Consultancy are specialist recruiters within the Call and Contact centre industry typical vacancies that we fill are listed below, if you are looking for a new career please send your CV to executive@teleresources.co.uk
Typical Roles:
Head of Site, Head of Sales, Head of Customer Services, Operations Manager, Call Centre Director, Call Centre Manager, Contact Centre Manager, Telesales Manager, Team Leader, Training Manager, Call centre agents Perm/Temp.
Teleresources Consultancy Ltd operates as an employment agency and is an equal opportunities employer.
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
Teleresources Executive |
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| Ref no |
EX531-0906 |
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| Job Title |
Sales Team Leader |
| Location |
Bristol, Southwest, South West |
| Salary/rate |
£25000/annum |
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| Job number |
109135202 |
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| Posted |
16/05/2008 (17:57) |
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| Agency/Employer |
Tanner Menzies |
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Description
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Sales Team Leader
Bristol, Southwest
£25,000
Benefits:
· 25 days holiday
· Annual Bonus
· State of the art gym
· Discounted products
· Staff Pension Scheme
Company:
We are recruiting for one of the UK’s fastest growing financial services companies, due to rapid growth and expansion they are looking to recruit.
Job description:
This excellent opportunity is for an experienced team leader who has previously worked within a contact centre or a telephone based environment.
Working within Sales, you will be required to manage and motivate a team of up to 15 agents, working towards sales targets. Good opportunity for progression within this international company.
You will have full responsibility for coaching, recruiting and managing budgets.
Candidates will need to have sales management experience to be considered for this position.
To apply:
Please contact Thomas Roberts at Teleresources Executive on 0870 777 6010 If you are interested in hearing more about this fantastic opportunity. If you are Team Leader/Manager of any level looking for a move, please email your CV to troberts@teleresources.co.uk
Candidates must be eligible to live and work in the UK
Teleresources Consultancy are specialist recruiters within the Call and Contact centre industry typical vacancies that we fill are listed below, if you are looking for a new career please send your CV to executive@teleresources.co.uk
Typical Roles:
Head of Site, Head of Sales, Head of Customer Services, Operations Manager, Call Centre Director, Call Centre Manager, Contact Centre Manager, Telesales Manager, Team Leader, Training Manager, Call centre agents Perm/Temp
Teleresources Consultancy Ltd operates as an employment agency and is an equal opportunities employer.
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
Teleresources Executive |
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| Ref no |
EX534-0906 |
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| Job Title |
Management Consultant |
| Location |
UK, UK |
| Salary/rate |
£45000 - £50000/annum |
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| Job number |
109135201 |
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| Posted |
16/05/2008 (17:56) |
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| Agency/Employer |
Tanner Menzies |
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Description
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Management Consultant
UK
£45K - £50K plus bonus
Benefits:
· Fully expensed car
· Expense account
My client is looking to recruit a Management Consultant who has extensive training experience. Your experience will be varied in the training programs you have provided. You will be familiar with performance management, customer service, sales, leadership and coaching and mentoring. The prime responsibility of this role is managing a portfolio of clients and to facilitate training courses at client sites. This means that you will be required to spend up to three nights a week away from home. The role requires that you have excellent client management skills and that you are able to deliver to the client’s requirements. In addition you will have commercial acumen with the ability to spot new opportunities and up-sell the company’s service through new offerings. The role is 60% training and 40% client liaison and account management. You must be a self-starter as you will only be in the office 2-5 days a month. This is a fantastic opportunity for an experienced training professional who seeks a career opportunity where autonomy is provided and delivery rewarded.
Good organisational and strong time management skills are essential to the role, along with a high degree of commitment. This is a great opportunity to join this dynamic organisation who through their rapid growth plans have exciting times ahead.
To apply:
In the first instance please email your CV to Arran Craney at acraney@teleresources.co.uk
Teleresources Consultancy are specialist recruiters within the Call and Contact centre industry typical vacancies that we fill are listed below, if you are looking for a new career please send your CV to executive@teleresources.co.uk
Typical Roles:
Contact Centre Outsource Specialists, Head of Site, Head of Sales, Business Development Manager, Client Relations Manager, Head of Customer Services, Operations Manager, Call Centre Director, Call Centre Manager, Contact Centre Manager, Telesales Manager, Team Leader, Training Manager.
Teleresources Consultancy Ltd operates as an employment agency and is an equal opportunities employer.
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
Teleresources Executive |
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| Ref no |
EX532-0906 |
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| Job Title |
Field Sales Manager |
| Location |
Manchester, Lancashire |
| Salary/rate |
£35000/annum |
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| Job number |
109135200 |
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| Posted |
16/05/2008 (17:55) |
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| Agency/Employer |
Tanner Menzies |
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Description
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Field Sales Manager
Manchester (With Travel)
£35,000
Benefits:
· £17k OTE
· Company Bonus
· Private Medical
· Pension Scheme
· Life Insurance
Company:
We are working for a leading telecoms company who provide telecoms solutions to the UK’s SME market.
Job description:
The ideal candidate will have experience in business development, relationship management and training. You will be required to work alongside existing clients providing them support and maximising sales opportunities.
You will be based from home and you will be travelling throughout the UK covering the following regions, Midlands, North West, Yorkshire, North East and Scotland, all expenses paid.
Candidates will need to have experience in telecommunications and extensive knowledge of blackberry, must have a passion for technology and be self-motivated
To apply:
Please contact Thomas Roberts at Teleresources Executive on 0870 777 6010 If you are interested in hearing more about this fantastic opportunity. If you are Team Leader/Manager of any level looking for a move, please email your CV to troberts@teleresources.co.uk
Candidates must be eligible to live and work in the UK
Teleresources Consultancy are specialist recruiters within the Call and Contact centre industry typical vacancies that we fill are listed below, if you are looking for a new career please send your CV to executive@teleresources.co.uk
Typical Roles:
Head of Site, Head of Sales, Head of Customer Services, Operations Manager, Call Centre Director, Call Centre Manager, Contact Centre Manager, Telesales Manager, Team Leader, Training Manager, Call centre agents Perm/Temp.
Teleresources Consultancy Ltd operates as an employment agency and is an equal opportunities employer.
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
Teleresources Executive |
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| Ref no |
EX518-0906 |
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| Job Title |
Operations Manager |
| Location |
Nottingham, Nottinghamshire |
| Salary/rate |
£40000/annum |
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| Job number |
109135199 |
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| Posted |
16/05/2008 (17:54) |
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| Agency/Employer |
Tanner Menzies |
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Description
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Operations Manager
Nottingham
£40K Basic plus bonus
Benefits:
· Excellent benefits package
· Career Development
Job description:
My client is looking for a contact centre professional to maintain the operational performance of their Contact Centre through consistent resource planning, accurate reporting, efficient processes and procedures in order to achieve business agreed service levels. You will have strategic influence on the next generation of resource and performance management for the contact centre and many other customer facing departments within the business. You will strategically plan and design shifts for optimum coverage and cost effectiveness. Provide short, medium and long term call volumes, forecasts and staffing requirements. Provide Project Management with the implementation of key initiatives into the Contact Centre including technical enhancements, systems and telephony. Manage the capacity of the Contact Centre and plan for future needs and requirements. You will provide consistent Operational Procedures for Associates and Team Leaders including Business Continuity.
You will possess the following:
· Excellent knowledge of Work Force Management and Resource scheduling via QMAX WFM Database
· Minimum 3 - 5 years experience of senior level contact centre operational management.
· BT/Nortel Switch configuration knowledge
· Prince 2 Project Management or an equivalent qualification
· Advanced skills with all MS packages.
· Excellent time management
To apply:
In the first instance please email your CV to Arran Craney at acraney@teleresources.co.uk
Teleresources Consultancy are specialist recruiters within the Call and Contact centre industry typical vacancies that we fill are listed below, if you are looking for a new career please send your CV to executive@teleresources.co.uk
Typical Roles:
Contact Centre Outsource Specialists, Head of Site, Head of Sales, Head of Customer Services, Operations Manager, Call Centre Director, Call Centre Manager, Contact Centre Manager, Telesales Manager, Team Leader, Training Manager, Call centre agents Perm/Temp
Teleresources Consultancy Ltd operates as an employment agency and is an equal opportunities employer.
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| Job type |
Permanent |
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| Contract length |
Permanent |
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| Start date |
ASAP |
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| Contact name |
Teleresources Executive |
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| Ref no |
EX529-0906 |
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| Job Title |
Head of Contact Centre |
| Location |
Newport, Gwent |
| Salary/rate |
£70000/annum |
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| Job number |
109135198 |
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| Posted |
16/05/2008 (17:53) |
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| Agency/Employer |
Tanner Menzies | |
