| Job Title |
|
Broadband Support Advisor - Immediate Start!!! |
| Salary/rate |
|
£20400 - £25000/annum Basic+performance bonus+exc |
| Location |
|
Colindale, London |
| Job Number |
|
113579719 |
| Posted |
|
09/02/2012 (14:41) |
| Agency/Employer |
|
a&p resources ltd |
Description
|
|
A leading and expanding provider of Telecommunications and Broadband services currently have an exciting opportunity for an experienced Technical Support Advisor.
Duties include
• Acting as 1st technical support for our customer base and internal departments
• Taking inbound calls on a busy Technical Support line dealing with both IP Stream/LLU Data Faults, WLR/LLU Voice Faults & Mobile Phone Faults
• Logging and escalating faults to our partners SMC (Service Management Centre) & BT Open Reach
• Responding to customers e-mails and letters
• Managing and organising personal work load
• Troubleshooting and diagnosing customer issues relating to their internet/ phone services.
• Accurately logging customer calls on our in house billing system
• Taking ownership of customer accounts
Applicant must have the following key attributes:-
• Excellent customer services skills
• Attention to detail
• Patience – when dealing with escalated calls and customer complaints.
• Excellent telephone manner required (confident speaker)
• Excellent writing skills
• Ability to work on own initiative
• Ability to work to strict SLA’s
• Candidate must have a basic knowledge of Excel and Word.
• Candidate must have ISP support experience or equivalent
• Good team player
• Ability to perform under pressure
Desired Skills:-
• Experience using BT ECO Whoosh/Repair
• Experience in fault logging and tracking
• Experience liaising with BT Wholesale and BT Open Reach
• Excellent Understanding of LLU ( Local Loop Unbundling)
• Knowledge of BT networks and infrastructure
Working Hours: TBC - various according to department needs (department is open M-F 8-8 and Saturdays 9-4.30)
Salary: - £20,400
Bonus: - Up to 25% of monthly salary paid monthly
This would suit a friendly team player with experience working for an ISP in a similar capacity.
Please apply in confidence by attaching an up to date copy of your CV with recent salary details and a daytime contact number so a consultant can call you to discuss
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
|
asap |
| Contact Details |
|
 |
|
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|
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| Job Title |
|
Internal Customer Service Advisor |
| Salary/rate |
|
£19500 - £24375/annum |
| Location |
|
North West London , London |
| Job Number |
|
109177933 |
| Posted |
|
07/02/2012 (13:48) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
Due to their phenomenal success and rapid expansion, my client is recruiting for EXPERIENCED customer service representatives to join their internal customer care department, offering a one-stop shop for their business partners.
To be considered for the roles, it is essential that you have a proven background in delivering the very highest levels of customer care, a stable work history and exceptional problem-solving skills. It is also paramount that you have a clear and confident telephone manner and the ability to communicate effectively with a wide range of customers.
We are particularly interested in receiving applications from candidates who have worked in telecommunications. However, we also welcome applications from people who are productive working in a busy, inbound call centre environment.
Our client is based in Colindale and it is therefore essential that you can commute there WITH EASE (maximum 1 hour journey)
The basic salary package is excellent - £19500 pa and you will be rewarded with a monthly performance bonus (not sales related). This can boost your earnings to £24375.
Aside from the basic salary, there are excellent benefits which include:
25 days holiday
Share options
Free life assurance
Contributory pension
Christmas bonus
Subsidised canteen
All customer service advisors work 1 - 3 Saturdays, although this varies slightly according to the department - please do not apply if you CANNOT or DO NOT WISH TO work regular Saturdays.
Please note that we undertake a series of aptitude tests, on behalf of our client, which includes Maths skills - therefore a high level of numeracy is essential.
Unfortunately we are only able to respond to shortlisted applicants.
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| Job Type |
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Permanent |
| Contract Length |
|
Perm |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
|
Customer Service Advisors-Colindale-Urgent Requirement |
| Salary/rate |
|
£19500 - £24375/annum |
| Location |
|
North West London, London |
| Job Number |
|
109177932 |
| Posted |
|
07/02/2012 (13:38) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
Due to their phenomenal success and rapid expansion, my client is recruiting for EXPERIENCED customer service representatives.
To be considered for the roles, it is essential that you have a proven background in delivering the very highest levels of customer care, a stable work history and exceptional problem-solving skills. It is also paramount that you have a clear and confident telephone manner and the ability to communicate effectively with a wide range of customers.
We are particularly interested in receiving applications from candidates who have worked in telecommunications. However, we also welcome applications from people who are productive working in a busy, inbound call centre environment.
Our client is based in Colindale and it is therefore essential that you can commute there WITH EASE (maximum 1 hour journey)
You will be managing billing issues - therefore a high level of numeracy is essential.
The basic salary package is excellent - £19500 pa and you will be rewarded with a monthly performance bonus (not sales related). This can boost your earnings to £24375.
Aside from the basic salary, there are excellent benefits which include:
25 days holiday
Share options
Free life assurance
Contributory pension
Christmas bonus
Subsidised canteen
All customer service advisors work 1 - 3, although this varies slightly according to the department - please do not apply if you CANNOT or DO NOT WISH TO work regular Saturdays.
Please note that we undertake a series of aptitude tests, on behalf of our client, which includes Maths skills.
Unfortunately we are only able to respond to shortlisted applicants.
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| Job Type |
|
Permanent |
| Contract Length |
|
perm |
| Start Date |
|
ASAP |
| Contact Details |
|
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| Job Title |
|
Financial Controller - £45k-£50k P.A. plus EMI Share Option Scheme. |
| Salary/rate |
|
£45000 - £50000/annum |
| Location |
|
London, London |
| Job Number |
|
101334078 |
| Posted |
|
03/02/2012 (13:42) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
Financial Controller - £45k-£50k P.A. plus EMI Share Option Scheme.
Location - Borehamwood, Hertfordshire WD6 - excellent transport links and parking
My client is one the country’s most successful and fastest growing online sports retailers.They are looking for an experienced Financial Controller who has an understanding of the retail sector.
You must be communicative, pro-active and willing to work in a team. You will have three /four reports and will be responsible for the day to day running of the Finance Department. You will report to the part-time FD and the board.
You should have formal accounting qualifications and solid experience in all aspects of financial control, especially managing cash flow, management reporting and managing performance to budget. You will be proficient with Excel and if you are familiar with PS Financials or Dream, this will be an advantage. This is an exciting time for the company since the business has grown substantially in both the UK & across Europe, with ambitious continued growth strategy.
Job Specification
You will ultimately report to the part-time FD; however you will work with the board on a day to day basis on all aspects of the business. You will have three/four reports.
Your job will be to ensure that business controls and in place and adhered to along with the smooth running of the accounts department. On occasions the work load will be relaxed and other times frenetic and you should work to ensure that the job at hand is finalised. In particular your specific tasks will include:
* Maintaining and developing the necessary business controls for all areas
* Working with the management team to manage performance to budget
* Management reporting
* Input into planning and forecasting
* Cash flow management and forecasting
* Ensuring the integrity of the data within the accounting system
* Ensure the timely posting of purchase invoices and regular reconciliation of supplier accounts
* Creditor/supplier management
* Ensure that the bank is reconciled weekly
* Ensure that all month end journals are posted
* Reconcile and analyse all balance sheet accounts on a regular basis
* Assist with the year end procedure and preparing for the auditors
* Any other tasks required to assist the company to progress
* Liaise with suppliers regarding supplement discounts
* Manage the workflow and your team
The Rewards
* To work for a fast growing business aiming to double in size over the next two years and expand internationally
* To develop the finance and accounts department and add value to business decision making
* The company operates an EMI share option scheme - which you will be eligible to be considered for after one year’s service
* To work for a company that aims to provide a rewarding, fun and exciting environment to work in, where we are all one team who are treated equally and have the highest respect for our colleagues whose primary aim is to offer the best retail experience for our customers.
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| Job Type |
|
Permanent |
| Contract Length |
|
Perm |
| Start Date |
|
ASAP |
| Contact Details |
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| Job Title |
|
Energy Customer Services Advisor Immediate Start!! |
| Salary/rate |
|
£19500 - £25000/annum |
| Location |
|
North London , London |
| Job Number |
|
109177675 |
| Posted |
|
02/02/2012 (09:43) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
Energy Customer Services Advisor Immediate Start!!
Description Award-winning customer service team require advisors to join their busy department.
The ideal candidate will have a proven track record in a quality driven call centre environment. We are looking for people with a stable work record and a passion and enthusiasm for delivering excellent customer service. Successful candidates will possess the following attributes:
- well spoken
- professional manner
- industrious
- excellent written and spoken English
- above average mental arithmetic
The basic salary is £19500 and my client offers an attractive and achievable bonus scheme (NOT a sales target), which for top performers will increase their earnings considerably. Additionally there is an attractive benefits package.
Working hours are M-F 9-5.30 1.5 Saturdays per calender month.
You will be managing billing issues - therefore a high level of numeracy is essential.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Corporate Customer Care Executive |
| Salary/rate |
|
£23000/annum 23000 |
| Location |
|
Watford, Hertfordshire |
| Job Number |
|
109177295 |
| Posted |
|
30/01/2012 (14:19) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
My client is seeking an Account Executive to provide to a professional and excellent level of service through the management of the customer’s account, queries and expectations. Other duties include resolving any issues to ensure payment is forthcoming, producing and posting invoices in accordance with strict deadlines and fulfilling customer requirements and representing the company at customer meetings and exhibitions.
You would also need to ensure accurate management of customer information for the following reasons: The role of the Account Executive entails taking responsibility for:
To validate first invoice produced against newly assigned customers.
Produce and post all invoices in accordance with the billing runs.
Carry out invoice amendments as required.
Resolve unbilled issues as they arise.
To ensure all systems are updated appropriately.
Manage change of ownership for both customers.
Resolve customer queries and complaints in a timely manner.
Communicate effectively with both the customer and colleagues.
Liaise with third parties in the resolution of queries.
Assist in training of new starters and or procedures.
Answering all incoming calls to Customer Service team providing customers with specific information within agreed timescales.
Any other reasonable duties as defined by management.
In summary the main scope of the role is :
Providing an efficient service to our clients Energy Customers.
Managing and maintaining Customer accounts.
Ensuring the appropriate systems and procedures are in place, recommending change as appropriate.
For more information please send your CV along with a short covering letter.
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| Job Type |
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Permanent |
| Contract Length |
|
Perm |
| Start Date |
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ASAP |
| Contact Details |
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| Job Title |
|
Shipping Administrator |
| Salary/rate |
|
£22000 - £25000/annum |
| Location |
|
North London, London |
| Job Number |
|
126232450 |
| Posted |
|
30/01/2012 (14:15) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
Administrator required for well established, international shipping company based in North London.
The candidate will be based in the operations department, working in a small team of 4, and will be responsible for dealing with shipping documentation and supporting administration. A background or knowledge of this process is essential, although some training will be given in this area.
You will undertake general secretarial and administration duties formulating correspondence, use of Word and Excel, answering the telephone as well as general administrative duties such as filing etc.
The ideal candidate will be extremely articulate with strong English grammatical skills, as you will expected to formulate some of your own correspondence. An excellent telephone manner is essential.
This is a great opportunity to join a stable and reputable company.
Salary circa £22 - 25k per annum
Benefits: Company pension scheme and Medical after completion of successful 6 month probation period.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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|
|
| Job Title |
|
Sales Executive |
| Salary/rate |
|
£25000 - £45000/annum OTE £45,000 - £60,000) + benefits |
| Location |
|
Colindale, London |
| Job Number |
|
118431125 |
| Posted |
|
30/01/2012 (14:10) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
An opportunity has now arisen for a Sales Executive to join an expanding retail systems company based in North West London.
With a new, radical global leading software package launched this year our client is looking to recruit an enthusiastic sales professional to successfully market the product into blue chip organisations. The product is truly exceptional and they need the sales people to match it.
Focusing on new business, as a Sales Executive you’ll be responsible for selling the company’s software by following up leads provided by the company. This role can be office or home based, and will involve some travel to client sites throughout the UK in order to present the software.
To be considered for this position, you must have business to business (B2B) sales experience gained within a technical or similar environment. You will also need to demonstrate the ambition to earn a big salary and the ability to fit into a friendly and successful team.
The successful candidate will receive a competitive salary, great benefits and ongoing training including progression opportunities to ensure they achieve their maximum career potential.
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| Job Type |
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Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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|
|
| Job Title |
|
Marketing Coordinator |
| Salary/rate |
|
£23000 - £30000/annum £23 - 30K |
| Location |
|
Borehamwood, London |
| Job Number |
|
129155802 |
| Posted |
|
30/01/2012 (14:10) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
My client, an IT company, is looking to recruit an experienced Marketing Coordinator to coordinate and optimise their comprehensive in-house marketing service.
The Marketing Coordinator role is key within the organistion and will contribute to the delivery of both internal and external marketing initiatives.
Key Accountabilities:
The Marketing Coordinator has responsibility for all of the functions that deal with the needs and activities of the organisation's marketing activity including these specific areas of responsibility.
Management of 3rd party supplier activity
Maintenance and development of the website: up to date the pictures, copy and announcements
Coordination of PPC and SEO activity
Generation of case studies, "thought leadership" content and testimonials through Consulting team
Generation of the internal company newsletters and external marketing communications
Generation of client specific information to support client engagement initiatives
Budget tracking and control
Coordinate events including meetings, speaking engagements, seminars, trade shows etc.
Develop marketing literature, ensuring valid, current and accurate content.
Planning and concept development and execution of print and media campaigns.
Monitoring company communications plan and strategy for uniformity in message, including templates, tag lines, and logo usage
Prepare and provide marketing activity reports
Marketing Skills
Experience of successfully planning and delivering marketing programmes end to end
Experience of delivering web projects and maintaining websites (Joomla preferable)
Excellent writing skills - copy writing experience
Excellent project management skills
The ideal person will be confident and adaptive with the ability to manage their own workload and work with minimal supervision.
£23 - 30,000 per annum plus bonus and pension
UNFORTUNATELY WE ARE ONLY ABLE TO RESPOND TO SHORTLISTED APPLICANTS
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| Job Type |
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Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
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|
|
| Job Title |
|
Contracts Manager |
| Salary/rate |
|
£25000 - £30000/annum BUPA and Pension Scheme |
| Location |
|
Colindale, London |
| Job Number |
|
128202788 |
| Posted |
|
30/01/2012 (14:09) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
An opportunity has arisen for a Contracts Manager to join an expanding retail systems organisation.
With new, radical global leading software package launched this year our client is looking to recruit an enthusiastic professional to successfully carry out but not limited to the following duties.
Preparation of tender documents and contracts
Preparation of sales quotes for the sales team
Posting information packs out to customers
Updating case studies
Carrying out audits on sales literature
Compiling marketing material into envelopes
Maintain and update company database
Respond to enquiries via all communications into the business and sending out appointment letters
Liaise with printing companies and publishers
Liaise with telemarketing companies
Diary management for the sales team
Manage pipeline reports
Take out daily post
The successful candidate will receive a competitive salary, great benefits and ongoing training including progression opportunities to ensure they achieve their maximum career potential.
***** Please not that we can only respond to shortlisted applicants ******
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| Job Type |
|
Permanent |
| Contract Length |
|
Perm |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
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|
|
| Job Title |
|
Recruitment Consultant (Temporary Desk) |
| Salary/rate |
|
£22000 - £25000/annum OTE: £32,000 - £40,000 |
| Location |
|
Hendon, London |
| Job Number |
|
123217797 |
| Posted |
|
26/01/2012 (09:23) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
Job Title: Recruitment Consultant (Temporaries Consultant)
Sector: Healthcare
Location: London NW9
Basic Salary Range £22,000 to £25,000 (negotiable)
OTE: £32,000 - £40,000
Job Type: Permanent full-time
Job description:
Recruitment Consultant - Basic Salary Commission
We are a leading provider of Occupational Health and Occupational Safety recruitment services and we currently require an experienced Recruitment Consultant to support our Temporaries Recruitment Division. We are looking for someone with the drive and determination to successfully build a second desk for the division from scratch.
This position would suit a well-educated applicant with the drive to develop new business with proven recruitment track record, preferably within the healthcare market. Ideally REC qualified, the successful candidate would be articulate, confident, highly self-motivated and professional with good administrative, organisational and time-management skills and be able to work in a fast paced environment.
Key responsibilities:
- Supporting the development of the Temporary Recruitment division
- Managing the placement of candidates into Temporary assignments
- Development of new and existing business within the Occupational Health and Occupational Safety market.
Essential attributes:
- Strong business acumen
- Ability to relate to people at all levels
- Strong organisation skills - ability to handle multiple tasks
- Industrious and target-orientated
UNFORTUNATELY WE ARE ONLY ABLE TO RESPOND TO SHORTLISTED CANDIDATES
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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| Job Title |
|
Quality & Regulatory Coordinator (24hrs pw) |
| Salary/rate |
|
£25000 - £30000/annum £25,000-£30,000 pro rata |
| Location |
|
London |
| Job Number |
|
120246391 |
| Posted |
|
26/01/2012 (09:21) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
My client a successful North London based medical company is seeking a Quality & Regulatory Affairs Coordinator to provide administrative support for the planning, preparation and maintenance of quality documentation required by regulatory authorities.
Duties include:
Quality :
Creating new quality procedures, and revising existing procedures with respect to the latest regulatory requirements.
Revising the quality manual and procedures, to reflect changes and improvements in business processes.
Coordinating the review and release of all controlled documents.
Coordinating internal auditors to ensure that the Quality Audit Plan is completed on schedule.
Coordinating with department managers to collect and collate information for regular management reviews.
Recording minutes, and actions from management review meetings and ensuring that they are completed by assigned staff in a timely manner.
Coordinating external audits, and certificate renewals as required.
Regulatory:
Monitoring regulatory changes and developments in the UK and current markets that impact the company
Checking for new and revised standards and reviewing compliance with new mandatory standards.
Maintaining regulatory documentation and preparing document submissions to regulatory bodies for product registration and clearance.
Collating and preparing product documents for submission for independent test facilities
Coordinating product labeling activities for all labeled materials including marketing materials.
Work closely with all departments to ensure that any changes to products or packaging are made in line with regulatory requirements .
Ideally, you will have 3 or more years experience in a similar role. You must also demonstrate the following skills:
Ability to compose, review and revise complex technical quality and regulatory documents.
Excellent attention to detail.
Good interpersonal, organizational and planning skills are essential.
Attention to detail and quality of documentation.
Self-motivated and adaptable and able to multi-task.
For more information please send your cv along with a brief covering letter as to why you think you are suitable for this role.
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| Job Type |
|
Part Time |
| Contract Length |
|
Permanent |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Corporate Customer Services Advisor |
| Salary/rate |
|
£19500 - £24375/annum 24375 |
| Location |
|
Colindale, London |
| Job Number |
|
109176367 |
| Posted |
|
26/01/2012 (09:16) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
My highly successful and expanding client based in Colindale, NW London are keen to hire a calibre customer service advisor who has a strong record of achievement working with corporate/business clients.
Working with in a small inbound call centre environment, you will be responsible for managing written and telephone enquiries and working to speedy resolution. You will also be managing enquiries from internal customers and business partners.
Key responsibilities:
Answering inbound telephone calls from external/internal customers and business partners and effectively managing issues and problems
Managing email enquiries - producing responses of the highest quality
Key attributes:
Attention to detail
Ability to use initiative
Willingness to take ownership of problems and find solutions
Good positive attitude
Strong communication skills, both written and verbal
Strong organisational skills
Good application of knowledge
Excellent attendance and reliability record
Telecommunications experience is beneficial but not essential
Additional information:
Working hours are Monday - Friday 09:00 - 18.00
Bonus up to 25% in addition to the basic salary is possible
Fantastic benefits package which includes 25 days holiday, share options, free life assurance, on-site parking, subsidised canteen etc.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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|
| Job Title |
|
Graduate Trainee ( Property ) |
| Salary/rate |
|
£15000 - £30000/annum OTE |
| Location |
|
North West London, London |
| Job Number |
|
124132339 |
| Posted |
|
26/01/2012 (09:13) |
| Agency/Employer |
|
a&p resources ltd |
| Description
|
|
Graduate Trainee (Property)
My client, a leading and well established estate agency, is eager to recruit graduate calibre candidates to join their organisation. This is a new initiative – we are NOT looking for experienced negotiators, but we do need outstanding people who can demonstrate their potential to succeed in this challenging field.
The perfect candidate will be interested in a career in property and keen to learn the skill set involved in becoming a professional and knowledgeable estate agent. Our client is looking to mould their recruits into industry professionals and in doing so move away from the hard-sell image portrayed by many other estate agencies. In essence you will be trained up to offer a more consultative approach towards the sales process; conducting interviews, matching properties to clients, showing properties, contacting clients and keeping the database fresh and generally getting involved in the customer service aspect of property sales.
The role would be perfect for people who:
• Have graduated from university and are wondering what career path to choose.
• Have fantastic communication skills – written and verbal.
• Are articulate and professional with a high standard of personal presentation.
• Have great people skills.
• Are highly driven and ambitious
• Can demonstrate a high-level of computer literacy.
• Have a “ can do “ attitude
Only determined individuals need apply as the hours are long however the work and pay is highly rewarding.
Mon –Thur 9am - 7pm
Fri 9am - 6pm
Sat 10am - 3pm
+ 1 day off every other week.
It is essential you have a clean license and own your own car. The roles will be based in both Finchley and Golders Green. The starting salary is in the region £15K basic with OTE of £30K.
For more information please send your CV along with a brief covering letter as to why you consider yourself suitable for the position.
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| Job Type |
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Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
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