| Job Title |
|
7.5t Driver Nights |
| Salary/rate |
|
£7.50 - £8.00/hour Overtime! |
| Location |
|
Southwark, London |
| Job Number |
|
122253488 |
| Posted |
|
25/05/2012 (18:01) |
| Agency/Employer |
|
Fusion Appointments Ltd |
Description
|
|
Fusion Appontments urgently require a 7.5t Nights Driver (with Digi-Tacho) for our client in Southwark, South London paying £7.50-£8 per hour.
Starting at 2am, you would be required to drive to North London to collect a full trailer of goods and bring back to the depot by around 5am. You would then help unload the goods with the warehouse staff and sort them into specific areas.
This work is available immediately for the right candidate. It is a Tuesday-Saturday route with around 40-45 hours per week. This is a temp-perm role.
The successful candidate will have 7.5t driving experience, hold a digital tacho card and have no more than 6 points on their license.
If you are interested, please do not hesitate in applying today - this role has an immediate interview and start for the right person.
|
| Job Type |
|
Contract |
| Contract Length |
|
Temp-Perm |
| Start Date |
|
ASAP |
| Contact Details |
|
 |
|
|
|
|
| Job Title |
|
Campaign Executive |
| Salary/rate |
|
£19000 - £23000/annum |
| Location |
|
Epsom, Surrey |
| Job Number |
|
118455413 |
| Posted |
|
25/05/2012 (13:57) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Campaign Executive
Your role will be to actively research, deliver campaigns and prospect New
Customer appointments for the Concept Business sector
and drive customer sales through high levels of customer
support and promotional activity.
Administration:
Manage call lists on a daily basis, ensuring that the volumes of records are
completed by close of business on each day.
Ensure all customer details and a record of customer contact outcome is
updated on each customer account on every occasion.
Manage prospect database and ensure data is consistently refreshed and
updated
Research new business opportunities via internet and book appointments into
field sales structured schedule
Customer monitoring:
Continually monitor the performance of customers in terms of their contractual
performance and to report within the team any relevant trends or changes in
performance.
Identify both opportunities and threats and liaise with team to ensure objectives
in place to secure long term business.
Manage poor performing customers through understanding reasons for low sales
and take appropriate action through the following:- contacting the appropriate
face to face sales person and advising a visit is required, introducing marketing
activity and monitoring quality levels
Customer Service:
Fully understand and be able to talk about company standards, procedures,
processes products, contract adherence and equipment.
Agree call frequency and update database on any relevant changes.
Handle incoming calls with the Tchibo standard /call structure and liaise with
necessary personnel to ensure excellent customer satisfaction.
Forward all sales leads to relevant sales people received from our website and
report on the leads
Concept Knowledge
Be a concept champion.
Fully understand the full concept offer and ensure contractual obligations are met
Promotional Activity
Contact customer base and promote incentives to customers when advised and
where appropriate.
Ensure necessary information relating to promotions are available to assist.
Marketing Suppport
Understand the point of sale requirements for your target markets and obtain
information from your customers
Liaise and create with the marketing team new POS items as required
Database cleansing and mailshot fulfilment to prospect pipelines
Developing creative campaigns with the marketing team
Consistently reviewing, evaluating and discussing alternative recommendations
in order to maximise return on investment against agreed brand objectives.
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Service Delivery Team Manager |
| Salary/rate |
|
£25000 - £30000/annum bonuses and fantastic benefits |
| Location |
|
Redhill, Surrey |
| Job Number |
|
101347186 |
| Posted |
|
24/05/2012 (16:24) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Service Delivery Team Manager
Due to growth, my client, an industry leader, is looking for an experienced Service Delivery Team Manager to join their eam.
Your role will be to provide an agreed customer administration, telephony and underwriting service proposition that supports the sales distribution model for Retirement, Care, Protection and Equity Release products.
Purpose of the Role
To manage and supervise the Administrative Support Services function within Service Delivery, meeting business targets, customer expectations and quality standards within a regulatory framework as per the requirements of profit and loss budget holders.
Key Responsibilities
To manage and control the team to ensure the provision of excellent service in line with agreed service levels.
To understand and implement relevant aspects of the company's and departmental business plan. To ensure regulatory, legal and operational risks are identified and managed through appropriate controls and a culture of service quality.
To lead, supervise and manage the performance of your team to ensure you have sufficient, capable resources to enable your area's operational objectives to be met.
To maintain your own competence and personal development.
Person Profile
The jobholder will be someone who enjoys working with and through people; friendly, with the drive to achieve results through both logical and systematic approaches but is not afraid to be innovative and challenging in order to achieve results. Influencing and motivating skills will be important; able to gain willing acceptance. Technically able, enjoys challenging situations, working within the broad parameters of the organisation. Other characteristics: positive, participative, self-confident, friendly, self-starting, competitive, inquisitive, imaginative, factual, consistent, flexibility, variety. Must be self disciplined and bale to work at pace.
Skills and Knowledge
Team leading experience in the financial services sector (ideally life, pensions and equity release); able to work as part of a team and provide leadership when required; experienced in coaching or mentoring others, preferable.
Essential: Minimum of 5 GCSEs or equivalent, including Maths and English (A-C Grades) 2 A Levels
Desirable: CII Certificate in Financial Administration (CiFA) or equivalent, (modules CF1 + FA1 / FA2), CF3, CF4, ER1, FPC/Cert PFS
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Service Delivery Team Manager |
| Salary/rate |
|
£25000 - £30000/annum bonuses and fantastic benefits |
| Location |
|
Redhill, Surrey |
| Job Number |
|
101347183 |
| Posted |
|
24/05/2012 (16:19) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Service Delivery Team Manager
Due to growth, my client, an industry leader, is looking for an experienced Service Delivery Team Manager to join their eam.
Your role will be to provide an agreed customer administration, telephony and underwriting service proposition that supports the sales distribution model for Retirement, Care, Protection and Equity Release products.
Purpose of the Role
To manage and supervise the Administrative Support Services function within Service Delivery, meeting business targets, customer expectations and quality standards within a regulatory framework as per the requirements of profit and loss budget holders.
Key Responsibilities
To manage and control the team to ensure the provision of excellent service in line with agreed service levels.
To understand and implement relevant aspects of the company's and departmental business plan. To ensure regulatory, legal and operational risks are identified and managed through appropriate controls and a culture of service quality.
To lead, supervise and manage the performance of your team to ensure you have sufficient, capable resources to enable your area's operational objectives to be met.
To maintain your own competence and personal development.
Person Profile
The jobholder will be someone who enjoys working with and through people; friendly, with the drive to achieve results through both logical and systematic approaches but is not afraid to be innovative and challenging in order to achieve results. Influencing and motivating skills will be important; able to gain willing acceptance. Technically able, enjoys challenging situations, working within the broad parameters of the organisation. Other characteristics: positive, participative, self-confident, friendly, self-starting, competitive, inquisitive, imaginative, factual, consistent, flexibility, variety. Must be self disciplined and bale to work at pace.
Skills and Knowledge
Team leading experience in the financial services sector (ideally life, pensions and equity release); able to work as part of a team and provide leadership when required; experienced in coaching or mentoring others, preferable.
Essential: Minimum of 5 GCSEs or equivalent, including Maths and English (A-C Grades) 2 A Levels
Desirable: CII Certificate in Financial Administration (CiFA) or equivalent, (modules CF1 + FA1 / FA2), CF3, CF4, ER1, FPC/Cert PFS
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Service Delivery Team Manager |
| Salary/rate |
|
£25000 - £30000/annum bonuses and fantastic benefits |
| Location |
|
Redhill, Surrey |
| Job Number |
|
101347182 |
| Posted |
|
24/05/2012 (16:16) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Service Delivery Team Manager
Due to growth, my client, an industry leader, is looking for an experienced Service Delivery Team Manager to join their eam.
Your role will be to provide an agreed customer administration, telephony and underwriting service proposition that supports the sales distribution model for Retirement, Care, Protection and Equity Release products.
Purpose of the Role
To manage and supervise the Administrative Support Services function within Service Delivery, meeting business targets, customer expectations and quality standards within a regulatory framework as per the requirements of profit and loss budget holders.
Key Responsibilities
To manage and control the team to ensure the provision of excellent service in line with agreed service levels.
To understand and implement relevant aspects of the company's and departmental business plan. To ensure regulatory, legal and operational risks are identified and managed through appropriate controls and a culture of service quality.
To lead, supervise and manage the performance of your team to ensure you have sufficient, capable resources to enable your area's operational objectives to be met.
To maintain your own competence and personal development.
Person Profile
The jobholder will be someone who enjoys working with and through people; friendly, with the drive to achieve results through both logical and systematic approaches but is not afraid to be innovative and challenging in order to achieve results. Influencing and motivating skills will be important; able to gain willing acceptance. Technically able, enjoys challenging situations, working within the broad parameters of the organisation. Other characteristics: positive, participative, self-confident, friendly, self-starting, competitive, inquisitive, imaginative, factual, consistent, flexibility, variety. Must be self disciplined and bale to work at pace.
Skills and Knowledge
Team leading experience in the financial services sector (ideally life, pensions and equity release); able to work as part of a team and provide leadership when required; experienced in coaching or mentoring others, preferable.
Essential: Minimum of 5 GCSEs or equivalent, including Maths and English (A-C Grades) 2 A Levels
Desirable: CII Certificate in Financial Administration (CiFA) or equivalent, (modules CF1 + FA1 / FA2), CF3, CF4, ER1, FPC/Cert PFS
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Deli/Cafe Supervisor |
| Salary/rate |
|
£15750/annum employee benefits |
| Location |
|
Tadworth, Surrey |
| Job Number |
|
105164842 |
| Posted |
|
21/05/2012 (18:00) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
My client, a well established Nationwide organisation has a fantastic new opportunity for a new Cafe/Deli Bar Supervisor (Catering Supervisor) based in the beautiful Box Hill near Dorking.
Helping to leading their talented, enthusiastic catering team, where everyone shares your passion for great catering experiences, you'll delight customers with great food and brilliant service who visit their new café/deli bar. You'll manage the front of house team, making sure that every plate of food is beautifully presented and delivered. They are open 364 days per year and this role involves working 5 days out of 7, including weekends and bank holidays.
They're big on training and career development too. If you want to develop your skills, They'll give you all the help you need, including support to gain professional qualifications, if that's what you want to do.
You'll already have some catering experience, and you'll be used to overseeing catering colleagues. We'd also like you to have ideally a Level 2 Food Hygiene Certificate and catering qualifications.
If you think you're suited to this role then please apply now!!
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
late June 2012 |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Cook |
| Salary/rate |
|
£15750/annum employee benefits |
| Location |
|
Dorking, Surrey |
| Job Number |
|
105164833 |
| Posted |
|
21/05/2012 (16:16) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
My client, a well established household name, has a fantastic opportunity for a Cook to join their catering team at their beautiful Box Hill Cafe/deli bar. Nothing beats the buzz of working in a lively, close-knit kitchen with talented, committed people. It's how great culinary things happen. Having high quality locally sourced ingredients certainly helps too. Here you'll have great produce at your fingertips, from fresh herbs to locally-reared beef.
You'll create deliciously tasting and beautifully presented home-made food for their new café/deli bar. They'll help you to be the best you can be. Want to be a chef? They'll help make it happen, with training, support and development. They even help you gain recognised qualifications, if that's what you want.
They are open 364 days per year and this role involves working 5 days out of 7, including weekends and bank holidays. This role is based on annualised hours so you'll work an average of 37.5 per week however will work more hours in summer and less in winter.
About you:
You'll already have some cooking/catering experience behind you, plus a catering qualification and a Level 2 Food Hygiene Certificate. You'll enjoy working as part of a lively kitchen, making the most of the available produce to delight the customers' taste-buds
If you would like to work in this beautiful location and believe you have the experience to join this dynamic team, then please apply now!!
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
late June 2012 |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Warehouse Operative |
| Salary/rate |
|
£6.08 - £7.00/hour company benefits! |
| Location |
|
Crawley, West Sussex |
| Job Number |
|
122253048 |
| Posted |
|
21/05/2012 (14:39) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Fusion Appointments urgently require Warehouse Operatives for our ongoing contracts in the Crawley area paying £6.08-£7.00 per hour.
Ideally, you will have experience within a similar role. Duties include loading and unloading trailers, picking and packing, sorting and scanning.
We have a variety of afternoon and night shifts available. You will need your own transport for the night shift as their is no buses or trains running at that time.
You will need steel toe cap boots and hi-visibility vest for Health & Safety reasons.
Please do not hesitate in applying today if this position interests you. Immediate start available.
|
| Job Type |
|
Temporary |
| Contract Length |
|
On-going |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Data Manager |
| Salary/rate |
|
£32000 - £36000/annum benefits |
| Location |
|
Woking, Surrey |
| Job Number |
|
129160225 |
| Posted |
|
18/05/2012 (09:56) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Data Manager
My industry leading cliend is looking for an experienced Data Manager who would be responsible for the collation of all information relating to Multi Client sales, and the creation of a dynamic central point of reference for the MC sales team. Responsible for Post Sales processes.
1.MC Global Sales History Database
*Working with IT to identify and develop the specification for a global sales database, to include agreeing requirements and eventual access of the database by all Multi Client sites
*Populating database with client information and sales history allowing up to date reports to be produced
*Maintaining client information and overseeing its continual updating
*Centralising Multi Client global functions where required
2.Sales Process
*Responding in a professional and timely manner to an initial enquiry/show of interest from a potential Client
*Managing the Supplemental Agreements process, including confirming costs of proposed new licences, despatching MLA/Supplement Agreement to Client and arranging for documents to be countersigned as appropriate
*Responding to client enquiries/queries both pre sale and post sale
*Monitoring the co-ordination and despatch of deliverables, and ensuring client satisfaction through each stage of the process, including responding to any after sales concerns.
*Preparation of client invoices
*Maintaining up to date records by archiving agreements and recording information on sales history spreadsheets
*Responding to requests for pre-sales assistance, deliverables sales history updates and revenue share issues
*Recording all sales information on various Sales History spreadsheets until creation of sales database
3.Revenue Share
*Developing and maintaining monthly revenue share spreadsheets identifying surveys where revenue share is to be accrued and % of share, providing a monthly update to Accounts
*Providing a monthly revenue share report to the relevant partner or consultant
*Liaise with Partners regarding any sales they make.
*Generating purchase orders and invoices through Navision
4.Quality
*Ensure familiarity and conformance with Company and Corporate QA and Procedures Manuals in all aspects of day-to-day activities. Report any quality related non-conformances as required by the QA Procedures.
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Warehouse Operative |
| Salary/rate |
|
£6.08 - £7.00/hour Overtime! |
| Location |
|
Chessington, Surrey |
| Job Number |
|
122252748 |
| Posted |
|
17/05/2012 (10:17) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Fusion Appointments urgently require Warehouse Operatives for our ongoing contracts in Chessington paying £6.08-£7.00 per hour.
Ideally, you will have experience within a similar role. Duties include loading and unloading trailers, picking and packing, sorting and scanning.
We have a variety of day, afternoon and night shifts available.
You will need steel toe cap boots and hi-visibility vest for Health & Safety reasons.
If you are interested in this position then please do not hesitate in applying either by sending your CV or call Craig on 01306 745050.
|
| Job Type |
|
Temporary |
| Contract Length |
|
On-going |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Refuse Collector |
| Salary/rate |
|
£6.08/hour Overtime |
| Location |
|
Esher, Surrey |
| Job Number |
|
122252710 |
| Posted |
|
16/05/2012 (16:40) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Fusion Appointments urgently require Refuse Collector's in Esher for an on-going contract in and around the area paying from £6.08 per hour.
Successful candidates will either go out with a team on the Dust Carts collecting the house refuse from a specific round or on the streets side which will involve litter picking, sweeping etc. You will be working from 6.30am-3pm, Monday-Friday.
You will also need safety boots and a high visibility vest for Health & Safety reasons. Full UK driving license would be an advantage but not essential.
This position is available straight away, so please do not hesitate getting in touch by either sending your CV or call Craig on 01306 745050 - Inductions start ASAP
|
| Job Type |
|
Temporary |
| Contract Length |
|
On-going |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Multi Drop Driver |
| Salary/rate |
|
£8.00 - £9.00/hour Overtime |
| Location |
|
Mitcham, Surrey |
| Job Number |
|
122252643 |
| Posted |
|
15/05/2012 (18:18) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Fusion Appointments urgently require experienced Multi Drop Drivers for our on-going contract based in Mitcham paying £8.00 per hour.
The successful drivers will have at least 6 months to 1 year's experience as a delivery/multi drop driver in a similar role.
You will be required to deliver parcels around the South London area (specifically Hampton Court, Wimbledon areas) so solid knowledge of the area will be a distinct advantage.
You will have no more than 6 points on your full driving license and be available for the duration of the contract through the summer.... the right candidates will have an opportunity to stay with the client through the busy run up to christmas, with a potential full-time role at the end of it.
Please do not hesitate in applying for this fantastic opportunity with one of the leaders in the logistics and distribution world.
|
| Job Type |
|
Temporary |
| Contract Length |
|
on-going |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Temporary Sous Chefs & Chef de Partie |
| Salary/rate |
|
£9 - £13/hour |
| Location |
|
Woking, Surrey |
| Job Number |
|
105164598 |
| Posted |
|
15/05/2012 (12:05) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
I am urgently seeking to recruit qualified Chef's for temporary positions at a range of clients across Surrey and Woking areas.
You must be:
- A qualified Chef
- Have a passion for cooking
- Be available for various shifts
- Ideally have your own transport
If this sounds exciting to you, please apply now!
|
| Job Type |
|
Part Time |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Purchase Ledger/Credit Control Clerk |
| Salary/rate |
|
£18000 - £19000/annum |
| Location |
|
Leatherhead, Surrey |
| Job Number |
|
101345806 |
| Posted |
|
15/05/2012 (11:21) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Purchase Ledger Clerk
My lovely client is looking for an experienced Purchase Ledger Clerk to join their team. You will be working temp to perm.
The perfect candidate must have:
*SAP experience (desirable not essential)
*Intermediate level Excel Skills
*Proven purchase ledger experience
*Good customer services skills and excellent telephone manner
*attributes of a team player
If you are able to start ASAP, on a temp to perm basis and the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Temporary |
| Contract Length |
|
Temp to Perm |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Part-time Administrator/Receptionist |
| Salary/rate |
|
£10 - £10400/annum Benefits |
| Location |
|
Dorking, Surrey |
| Job Number |
|
126244510 |
| Posted |
|
15/05/2012 (11:11) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
My lovely client based on the outskirts of Dorking is looking for a Part-time Administrator/Receptionist to join their team.
Working hours are Monday to Friday, 10am to 2pm and your role will be to:
Assist with filing
General administration
Photocopying
Printing
Opening post
Reception cover
Plus much more.
You will have previous experience of working within an office environment, be well presented, articulate, the ability to work as part of a team and and be computer literate.
Due to the location of this client, you will need your own transport.
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Part Time |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Temporary Waiting Staff |
| Salary/rate |
|
£6.10 - £6.70/hour |
| Location |
|
Edenbridge, Kent |
| Job Number |
|
105164559 |
| Posted |
|
14/05/2012 (11:44) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
We urgently require experienced enthusiastic waiters, waitresses and plate wait staff for upcoming Spring and Summer events and weddings being held at beautiful locations in Edenbridge Kent.
Please apply now if you believe you're suitable for this role!!
Your own transport is advantages but not essential.
|
| Job Type |
|
Part Time |
| Contract Length |
|
N/A |
| Start Date |
|
ASAP |
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Customer Service Secretary/Administrator |
| Salary/rate |
|
£23000 - £26000/annum |
| Location |
|
Billingshurst, West Sussex |
| Job Number |
|
126244255 |
| Posted |
|
11/05/2012 (14:42) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Customer Service Secretary/Administrator
Your role will be to provide secretarial support to the Head of Customer Service, Customer Service Managers and the Customer Service Team
Key Skills/Capabilities
Minimum GCSE in English and Maths, preferably GNVQ administration/business studies
RSA level II typing and audio typing ability
Fully proficient in Microsoft Office (word, excel, outlook)
Minimum three years secretarial experience, preferably with senior management
Ability to work as part of a team and prioritise workloads, but also able to work without supervision and use own initiative
Professional telephone manner
Customer focused and good interpersonal skills
Flexible attitude, keen eye for detail
Good sense of humour… essential!
Principal Activities & Responsibilities
*Typing of letters, memos, emails, agendas, minutes, schedules and reports, minute taking from meetings when required
*Compiling daily précis of incoming post, scanning and logging all correspondence onto the Customer Service database.
*Maintain electronic plot records, photocopying and scanning and record keeping procedures, including archiving
*Answering calls and queries from customers, consultants, etc transfer calls and take messages for the team. Field calls for Head of Customer Service and Customer Service Managers as required
*Ensure all telephone calls are answered promptly, logged, messages taken or calls referred to alternative contacts, as appropriate.
*Manage diary of Head of Customer Service, liaise internally and externally to arrange appointments.
*Book meeting rooms as required for the department.
*General administration including photocopying, scanning and saving documents, sending faxes and emails
*Update the database with customer hand over information and any details regarding customers and sub-contractors or materials as required.
*Send and monitor defect reports to contractors and update Customer Service Managers and Head of Customer Service as required
*Record and file In-House Research customer questionnaires.
*Manage brought forward system for key customer issues and difficult customers, and correspondence with contractors or sub-contractors.
*Assist in production of department reporting processes, collation of reports for meetings and presentations
*Manage matrix showing department's holiday, sickness and training and keep personnel files up to date for individuals within department.
*Reception cover, answering the phone, signing-in visitors, etc
*Prepare team post
Potentially, this client could be moving to Surrey in the next year, therefore, you must be within a commutable distance of both locations.
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
| Job Title |
|
Sales and Service Team Manager |
| Salary/rate |
|
£26000 - £30000/annum Excellent Benefits |
| Location |
|
Reigate, Surrey |
| Job Number |
|
101345447 |
| Posted |
|
11/05/2012 (11:32) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Sales and Service Team Manager
Your role will be to ensure targets set for their team, which are aligned to company goals and business requirements are achieved.
Ensure that all revenue sources from the sale of core products and add on products are maximised.
Team Management
*Ensure that all team operational targets are met and exceeded including sales of panel products and add on products.
*Look for opportunities to maximise revenue through innovative sales techniques.
*Lead, motivate and develop the team to meet or exceed performance and quality targets by inspiring, coaching and encouraging the team.
*Ensure their team delivers high standards of customer service, product knowledge and quality across all brands and products at all times.
*Ensure that their team are technically competent. In addition to ensuring that their team's product knowledge is of a high standard, they must also ensure that training bulletins are cascaded to their team and that their team understands the implications of the updates.
*Handle all agent queries, referrals and customer complaints effectively to ensure service excellence is maintained.
*Ensure their team operates in a professional manner in line with published procedures. For example, Standards within the organisation, Acceptable Use of Technology policy, in line with HR policies and procedures.
*To ensure that team information is effectively collated and monitored.
*Communicate effectively with peers across all functions and departments in order to identify constraints, business needs and react positively to resolve and improve team and site performance.
*Carry out recruitment and selection processes, disciplinary and capability procedures when required, in conjunction with Line Manager and HR department.
*To support and input into Training and Project initiatives where required.
*Maintain up to date staff files.
Staff Development
*Identify and track the training needs of the team and implement resolutions including training, coaching, mentoring, staff development and staff appraisal.
*Adhering to company HR policies and procedures.
*Through regular performance reviews (e.g. 121s, annual appraisals, call accreditations and quality reviews).
*Appropriately encourage and support their team members to take responsibility for their own development by implementing and supporting the use of individual Personal Development Plans.
Job Challenges and Problem Solving
The jobholder is required to:
*Manage frequently changing priorities.
*Successfully and positively implement change.
*Operate in a fast moving environment.
*Manage own time effectively.
*Have a thorough technical knowledge of products, policies and underwriting rules.
*Make decisions regarding the management of their own team.
The jobholder is expected to have experience in an insurance and/or contact centre environment with responsibilities for people management.
The jobholder must:
*Be a positive and decisive individual who thrives in a fast moving and targeted environment, where priorities change frequently. The position carries responsibility to ensure all business plan targets and service level agreements relating to operational deliverables are met and therefore must have experience in this type of environment.
*Have had proven experience in all forms of staff development, appraisal, objective recruitment & selection processes.
*Use strong negotiating and influencing skills to positively motivate all direct reports.
*Be forward thinking and focussed with the ability to continually improve processes, quality and performance. Using strategic analysis of Management Information and demonstrate experience and knowledge of this area.
*Will possess excellent communication skills, along with proven experience in team building, planning, organising and decision-making.
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
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| Contact Details |
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| Job Title |
|
Part Time Receptionist/Administrator |
| Salary/rate |
|
£6.60 - £9.00/hour Holiday pay |
| Location |
|
Woking, Surrey |
| Job Number |
|
126243905 |
| Posted |
|
09/05/2012 (13:26) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
Part-time Receptionist/Administrator
My client, based in Woking is looking for someone to join them, 8.30am to 1pm Monday to Friday.
Role will involve general administration, reception and telephone duties.
You will be well presented, articulate, reliable and able to start immediately. This role could go permanent!
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Part Time |
| Contract Length |
|
On-going |
| Start Date |
|
Friday 11th May |
| Contact Details |
|
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| Job Title |
|
Telesales Executive |
| Salary/rate |
|
£17000 - £25000/annum |
| Location |
|
Epsom, Surrey |
| Job Number |
|
118452210 |
| Posted |
|
08/05/2012 (16:21) |
| Agency/Employer |
|
Fusion Appointments Ltd |
| Description
|
|
My client a stable and growing company based in Epsom is currently looking for a Telesales Executive. You will be joining a growing team of 10 who are energetic and hungry.
Duties will include…
Business generating:
* Perform to the documented performance levels.
* Understand and maintain levels of customer sales performance in line with company guidelines on percentage buying, contract re-negotiations and ordering patterns.
* Develop customer sales by use of drivelines, promotional activity and range extension. Seek referral opportunities from existing customer base.
* Develop converted prospects and build customer relationship
Administration:
* Operative an effective call plan in line with Company Standards and Procedures.
* Liaise and co-ordinate Field Sales Customer visits via Regional Sales Administrators.
* Complete the necessary paperwork on a daily basis covering: Machine uplift requests, Account Closures, Database amendments etc
Customer monitoring:
* Continually monitor the performance of customers in terms of their contractual performance and to report within the team any relevant trends or changes in performance.
* Identify both opportunities and threats and liaise with team to ensure objectives in place to secure long term business.
Customer Service:
* Fully understand and be able to talk about company standards, procedures, processes products and equipment.
* Ensure that customers are aware of the Company range of products and equipment and are updated in a frequent and organised manner.
* Agree call frequency in line with order patterns on a regular basis and update database on any relevant changes.
* Handle incoming calls with the company standard /call structure and liaise with necessary personnel to ensure superior customer satisfaction.
Competent in all Microsoft Office packages specifically outlook, Excel, Word and PowerPoint
If the above sounds like you, do not hesitate to apply now!
|
| Job Type |
|
Permanent |
| Contract Length |
|
temp to perm |
| Start Date |
|
ASAP |
| Contact Details |
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