CV-library.co.uk - UK jobs, Careers, Recruitment

Home

Search jobs

CV Search

Saturday July 19 2008 19:00:38

67,634 Live UK Jobs

1,029,942 Live CVs

Job search:

Description
Northgate
Contact
Telephone
Email
Website
Address	Peterborough , Peterborough , Cambridgeshire , pe3 6jy

2 Vacancies


			Job Title		Service Desk Consultant
			Location		Haddenham, Buckinghamshire
			Salary/rate		�15000 - �17000/annum Competitive


			Job number		109136610

			Posted		27/06/2008 (14:47)

			Agency/Employer		Northgate

			Description		Job Purpose To provide a support service to clients and colleagues by utilising standard policies and aimed at securing operational efficiencies and service improvements through the use of a common set of practices and tools throughout the SME division. To contribute directly towards the achievement of the divisional objectives by ensuring all contractual deadlines are met and by developing, planning and implementing strategies to ensure all work is completed in the most cost efficient manner possible. To respond promptly to client calls operating a policy of closing at least 60% of the calls received. Reporting to: Client Service Manager Duties and responsibilities Deliver operational services to clients in line with accepted call times. Log information and resolutions accurately within the call logging system ensuring detailed relevant records can be followed by colleagues Identify calls that are outside normal expectations and liaise with the Line manager immediately to ensure a resolution is achieved in the most cost-effective efficient manner. Co-operate with the Line manager with the resource allocation processes to support the delivery of our service in the most cost-effective manner. Ensure that standard policies, processes and documented instructions are implemented, operated efficiently and reflect current work practices. Maximise each opportunity to improve clients understanding of their service e.g. refer to guides, output prints etc. Complete all paperwork fully and accurately to meet required standards and work procedures Customer Excellence Co-operate with senior management in all aspects of continuous improvement and total quality management. Make all client contact in a professional, effective, polite manner. People and Behaviour Communicate with all people within the company with respect, in a positive manner, setting an appropriate example with regard to all aspects of work and behavior. Share knowledge and experience with members of the Division as appropriate. Must have a very good telephone manner as all queries are dealt with over the telephone or email.


			Job type		Permanent

			Contract length		N/A

			Start date


			Contact name		Louise Matthews

			Ref no		4207


			Job Title		Data Preparation Assistant
			Location		Haddenham, Buckinghamshire

			Job number		126149960

			Posted		27/06/2008 (14:39)

			Agency/Employer		Northgate

			Description		We are seeking candidates to undertake data preparation and assistance. Key Duties within the Scanning, Archive Print & Despatch Departments � Monitor and control the workflow to ensure deadlines and SLA�s are achieved � Maintain close working relationships with other departments in the organisation as appropriate � Ensure that work instructions, guidance notes, procedures are followed when completing all tasks. � Any other tasks as appropriate The role will involve document preparation, scanning, filing and much more


			Job type		Permanent

			Contract length		N/A

			Start date		ASAP


			Contact name		Louise Matthews

			Ref no		4176

2 Vacancies

Home

Search Jobs

Terms & Conditions

Privacy

News

Jobs

Northgate