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| Job Title |
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Systems Implementer and Trainer |
| Salary/rate |
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£22000 - £26000/annum + Benefits - see job description |
| Location |
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Oxfordshire (or Central England), South East |
| Job Number |
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113573641 |
| Posted |
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30/01/2012 (09:13) |
| Agency/Employer |
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FlexIT Resources |
Description
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Job Title: Systems Implementer and Trainer
Company Description:
My client is the UK's no.1 supplier of EPoS hospitality systems and have won numerous awards which are a testament to their winning culture.
Offering a great working environment, attractive rewards, and challenging and exciting career opportunities they believe that success depends entirely on the quality of people and the contributions they make to the Company. The goal is to recruit the most talented, invest in their training and development, develop their business skills and help people achieve their personal and professional goals.
The culture is open and supportive, and quick to notice and reward excellent performance.
Systems Implementer and Trainer Benefits:
Competitive salaries, which are reviewed annually
Annual profit share scheme to encourage, recognise and reward improved company performance
Contributory pension scheme (Client making a contribution of 5% of your pensionable earnings)
Employee protection scheme life assurance, income protection and critical illness cover.
Childcare vouchers, which are free from tax and National Insurance contributions
First-name terms and relaxed dress code for non-customer facing staff are part of our ethos
31 days annual leave
Occupational sick pay scheme
Formal performance review process
Provision of company car or van for field-based employees, supported by our fleet safety management programme
In-house training department and training centre
Systems Implementer and Trainer - Job Description:
To cover all aspects related to site installations and training, including site surveying, commissioning of site systems, design and delivery of structured training courses and site go-live support, in a well organised, structured and professional manner.
Main Duties and Responsibilities
To liaise with our personnel and customers regarding site surveys, installations, training and support requirements, and evaluate services provided
To create customer specific implementation and structured training plans, undertaking Training Needs Analysis where applicable
Ensuring installations are carried out efficiently and effectively
To conduct site surveys, hot staging, installations, delivery of professional structured training courses and go-live support as and when required, adhering to established working procedures
To install and configure Aztec, Prizm and ZBS software according to specific scenarios
To ensure knowledge base of our products, new releases and technical knowledge (to include SQL) is kept up to date, continuously broadened and can be applied and transferred to daily operations
Knowledge of Aztec data setup required to assist customers in setting up their system
Ability to advise customers and troubleshoot, through understanding installation processes for Aztec modules (in a modular upgrade), network topology, IP addressing, sub-netting and network communications
To provide a professional flexible approach to implementation, training and go-live support throughout the UK, by providing appropriate day and evening cover either on-site or at our premises to support and meet customer expectations
To ensure all working procedures are kept up to date and documented
To build and maintain strong working relationships with all our departments, customers and third party associates
To take ownership of own personal development and champion individual assigned projects where applicable, seeking continuous improvement.
SKILLS, KNOWLEDGE & EXPERIENCE
Essential
Experience in the hospitality or retail industry as a systems implementer, trainer, help centre analyst, engineer /senior engineer or similar.
Exposure to PCs: experience of installing and navigating Windows operating systems
Knowledge of networks: understanding of IP Addresses, linking PC and tills to network and troubleshooting.
A clean current driving license.
Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.
Systems Implementer and Trainer - Context:
The System Implementer/Trainer role is based within the Project Support Team. Company offices are in Abingdon and Edinburgh, although this position is primarily field-based. The demanding nature of this role will require flexibility in working hours, covering day and evening shifts. Overnight stays and extensive travel will be required where appropriate and occasional weekend work may be required.
This job description should be regarded as a guideline for the individual job holder, and will be subject to review according to changing circumstances. Other duties within the skills and capabilities of the job holder may be assigned from time to time.
Desirable
IT-related qualification.
Knowledge of POS Systems.
Knowledge of SQL.
Willingness to travel - Always
The ideal candidate has worked for these companies:
Torex, Micros Fidelio, NCR, Radiant, Maitre D
A description of the ideal candidate:
A professional, enthusiastic trainer with great technical knowledge
Job Title: Systems Implementer and Trainer
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| Job Type |
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Permanent |
| Contract Length |
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N/A |
| Start Date |
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ASAP |
| Contact Details |
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