 |
| Job Title |
|
Mailroom/Goods In Operative |
| Salary/rate |
|
£18000/annum |
| Location |
|
London, South East |
| Job Number |
|
126245741 |
| Posted |
|
25/05/2012 (15:22) |
| Agency/Employer |
|
Swiss Post Solutions |
Description
|
|
JOB PURPOSE:
To work as a member of the mailroom team to ensure efficient, effective and proactive running of the mailroom service. The messenger role provides the backbone of Swiss Post Solutions (SPS) managed service operations. The post holder will perform a variety of tasks related to the mailroom function, and will flexibly and proactively respond to any client requirements as and when necessary.
DUTIES AND RESPONSIBILITIES:
► The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
► Receiving, sorting and distributing incoming and outgoing mail.
► Use of franking machines.
► Assisting with setting up of meeting rooms.
► Dealing with enquiries from the client, both face to face and on the telephone.
► Filing and retrieving documents, within an established filing system.
► Booking and receipt of courier items.
► Receiving, unloading and distributing incoming and outgoing deliveries.
► Processing of archive files and tracking signature movements using the on site computer systems.
► Any other duties as required by the CSM.
PERSON SPECIFICATION:
The ideal candidate will display knowledge and experience of the following:
► Mailroom/Goods In operations.
► Knowledge of UK & international mailing arrangements.
► Customer service and complaint handling.
► Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
► Working shifts on a flexible pattern.
► Working accurately, under pressure, to tight deadlines.
► Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web.
N.B. Messenger/porters will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
 |
|
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|
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| Job Title |
|
Messenger/Filing Operative |
| Salary/rate |
|
£15500 - £17000/annum |
| Location |
|
Bristol, South West |
| Job Number |
|
126245740 |
| Posted |
|
25/05/2012 (15:18) |
| Agency/Employer |
|
Swiss Post Solutions |
| Description
|
|
JOB PURPOSE:
To work as a member of the mailroom/filing team to ensure efficient, effective and proactive running of the mailroom/filing service. The messenger/filing operative role provides the backbone of Swiss Post Solutions (SPS) managed service operations. The post holder will perform a variety of tasks related to the mailroom/filing function, and will flexibly and proactively respond to any client requirements as and when necessary.
DUTIES AND RESPONSIBILITIES:
► The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
► Receiving, sorting and distributing incoming and outgoing mail.
► Use of franking machines.
► Assisting with setting up of meeting rooms.
► Dealing with enquiries from the client, both face to face and on the telephone.
► Filing and retrieving documents, within an established filing system.
► Booking and receipt of courier items.
► Processing of archive files and tracking signature movements using the on site computer systems.
► Any other duties as required by the CSM.
PERSON SPECIFICATION:
The ideal candidate will display knowledge and experience of the following:
► Mailroom/Live filing operations.
► Knowledge of UK & international mailing arrangements.
► Customer service and complaint handling.
► Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
► Working shifts on a flexible pattern.
► Working accurately, under pressure, to tight deadlines.
► Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web.
N.B. Messenger/porters will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
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|
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| Job Title |
|
Messenger/Receptionist |
| Salary/rate |
|
£14560/annum |
| Location |
|
Bristol, South West |
| Job Number |
|
126245739 |
| Posted |
|
25/05/2012 (15:16) |
| Agency/Employer |
|
Swiss Post Solutions |
| Description
|
|
JOB PURPOSE:
We are looking for an experienced customer service professional to join the team at one of our prestigious clients. The successful candidate in this role will be required to provide an efficient and professional reception service, displaying excellent customer service and attention to detail, as well as providing support to the mailroom function - whilst representing Swiss Post Solutions (SPS) on site and will flexibly and proactively respond to any client requirements as and when necessary
DUTIES AND RESPONSIBILITIES:
► The post holder will be professional at all times when dealing with clients and proactively represent Swiss Post Solutions (SPS) on site promoting excellent customer service.
► Dealing with enquiries from the client, both face to face and on the telephone.
► Respond to all visitor enquiries in a friendly and proactive manner.
► Maintain a professional appearance at all times.
► Answering and directing telephone calls.
► Receiving, sorting and distributing incoming and outgoing mail.
► Use of franking machines.
► Assisting with setting up of meeting rooms.
► Booking and receipt of courier items.
► Processing of archive files and tracking signature movements using the on site computer systems.
► Any other duties as required by the CSM.
PERSON SPECIFICATION:
The ideal candidate will display knowledge and experience of the following:
► Previous experience in a reception or customer facing role.
► Mailroom operations.
► Knowledge of UK & international mailing arrangements.
► Customer service and complaint handling.
► Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
► Working shifts on a flexible pattern.
► Working accurately, under pressure, to tight deadlines.
► Working as an excellent team member but also able to work on own initiative
► Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web.
N.B. Messenger/porters will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
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| Job Title |
|
Client Services Manager |
| Salary/rate |
|
£36000/annum Plus Bonus |
| Location |
|
London, South East |
| Job Number |
|
116130958 |
| Posted |
|
18/05/2012 (14:39) |
| Agency/Employer |
|
Swiss Post Solutions |
| Description
|
|
JOB PURPOSE:
The Client Services Manager (CSM) will manage all Swiss Post Solutions (SPS) service operations at our client’s site. The post holder will deliver gross profit targets, defined SLAs, and pursue any business development opportunities with the client. The CSM will also be responsible for managing all SPS staff, ensuring a culture of service excellence, while helping to develop and cross train staff.
DUTIES AND RESPONSIBILITIES:
► Possess a thorough understanding through regular communication of the client’s business & their needs.
► Monitoring, recording & reporting regularly against set KPIs/SLAs for the services provided.
► Identify any potential for business development with the client, in line with the solutions that SPS offers.
► Assisting the Area Manager in agreeing & documenting any changes to the contract/service provision & communicating these changes to site staff & service users.
► Organising shift rotas, taking operational needs and staff requests into account to limit staff absence and overtime costs.
► Conduct regular appraisals of staff against clearly defined objectives.
► Developing flexible & multi-skilled staff.
► Monitoring, recording and reporting performance targets for the team and individuals.
► Liaise with the Academy to identify effective training programmes for staff which cover key aspects of the service & processes.
► Monitoring and recording holiday, sickness & overtime.
► Budgetary management, including P&L responsibility.
► Ensure compliance in line with company policy’s (e.g. H&S, Information Security & HR).
► Effectively manages disciplinary & grievance issues in accordance with the SPS procedures.
► Investigation & resolution of customer queries/complaints.
PERSON SPECIFICATION:
The ideal candidate will display knowledge and experience of the following:
► Excellent leadership skills, allowing them to develop a high service culture.
► Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
► The ability to develop and maintain excellent customer relationships.
► Strong time management skills and motivation – ability to work to deadlines and under pressure.
► Commitment to own personal professional development.
► A commitment to Equal Opportunities, Diversity and Inclusion.
► Intermediate IT skills – Word Processing, Spreadsheets, Databases, Email and Web.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Senior Receptionist |
| Salary/rate |
|
£22000/annum |
| Location |
|
London, South East |
| Job Number |
|
109182675 |
| Posted |
|
18/05/2012 (14:36) |
| Agency/Employer |
|
Swiss Post Solutions |
| Description
|
|
JOB PURPOSE:
We are looking for an experienced customer service professional who will work in a flexible, dynamic, enthusiastic and proactive way whilst demonstrating exceptional communication skills & high personal standards. The successful candidate will be required to provide an efficient & professional reception service whilst displaying exceptional attention to detail. You will represent our client and Swiss Post Solutions (SPS) in a corporate environment, responding to any requirements as and when necessary.
DUTIES AND RESPONSIBILITIES:
► Greeting & addressing all clients/guests in a professional and pleasant manner ensuring every first impression is first class.
► Managing the visitor sign in process, issuing relevant security passes & advising on any specific H&S requirements.
► Answering all calls in an efficient manner, transferring calls as appropriate, assisting with any enquiries whilst ensuring the level of service on the telephone is exceptional.
► Daily management of the reception area within set client standards, proactively looking & recommending ways to consistently raise the service standards through both the physical appearance & the service processes.
► Proactively deal with enquiries from the client, both face to face and on the telephone.
► Actively demonstrate a good knowledge of the client’s services to assist in the seamless delivery of the customer’s experience.
► Build & maintain a current, working knowledge of all policies, procedures, systems & developments, as well as general information, in order to be able to provide clients & visitors with information as required.
► Ensure prompt resolution of any customer complaints, escalating to the line manager as required.
► Proactively communicate any operational matters of concern & potential issues with your line manager, ensuring resolution at an early stage.
► Any other duties as required by your line manager.
PERSON SPECIFICATION:
The ideal candidate will display attributes and experience of the following:
► Immaculate presentation at all times with impeccable attention to detail.
► Experience in a front of house operation i.e. a Corporate or Hotel environment.
► First class customer service & complaint handling.
► Confident in both written and verbal forms of communication.
► Lead by example striving to exceed customer expectations at every opportunity.
► Working accurately, under pressure, to tight deadlines with the ability to remain calm.
► A strong team player with the ability to multi-task and prioritise workload.
► Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web.
|
| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
|
|
|
|
|
|
| Job Title |
|
Receptionist/Room Booking Co-ordinator |
| Salary/rate |
|
£19000/annum |
| Location |
|
London, South East |
| Job Number |
|
109182674 |
| Posted |
|
18/05/2012 (14:34) |
| Agency/Employer |
|
Swiss Post Solutions |
| Description
|
|
JOB PURPOSE:
We are looking for experienced customer service professionals to join the team at one of our prestigious clients. The successful candidate in this role will be required to provide an efficient and professional reception service, displaying excellent customer service and attention to detail - whilst representing Swiss Post Solutions (SPS) on site and will flexibly and proactively respond to any client requirements as and when necessary.
DUTIES AND RESPONSIBILITIES:
► The post holder will be professional at all times when dealing with clients and proactively represent Swiss Post Solutions (SPS) on site promoting excellent customer service.
► Assisting with setting up of meeting rooms.
► To provide service to all visitors in all areas of the client suite, proactively co-ordinate and manage multiple meetings, ensuring all booked refreshments and equipment is in place prior to each meeting start time.
► Dealing with enquiries from the client, both face to face and on the telephone.
► Sign in all visitors and issue/collect relevant security passes.
► Answering and directing telephone calls.
► Booking and receipt of courier items.
► Booking Taxis when necessary.
► Any other duties as required by the CSM.
PERSON SPECIFICATION:
The ideal candidate will display knowledge and experience of the following:
► Previous experience in a reception or customer facing role.
► Customer service and complaint handling.
► Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
► Working shifts on a flexible pattern.
► Working accurately, under pressure, to tight deadlines.
► Working as an excellent team member but also able to work on own initiative
► Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web.
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| Job Type |
|
Permanent |
| Contract Length |
|
N/A |
| Start Date |
|
|
| Contact Details |
|
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