ISS UK |
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ISS House , Woking , Surrey , GU21 5RW |
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| Job Title |
General Manager Mediclean |
| Location |
Halifax, West Yorkshire |
| Salary/rate |
£45000/annum |
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| Job number |
122161513 |
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| Posted |
15/05/2008 (16:30) |
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| Agency/Employer |
ISS UK |
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Description
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Job Description
Job Title: General Manager
Reports to: Operations Director
ISS Division: Mediclean
Location: Calderdale Royal Hospital
Context:
Within the UK, ISS provides facility services to customers through three operating Companies, ISS UK Ltd, ISS Facility Services Ltd and ISS Mediclean Ltd and all are focussed on particular market segments.
Job Purpose:
To ensure that high standards of service are delivered on a consistent basis.
To ensure that client relationships are exemplary.
Vital to the success of the role will be the ability to lead, motivate and build teams.
Key Responsibilities:
« Ensure the effective management and execution of Company policies and procedures, which include Health and Safety, Quality Assurance and meeting the Performance Management System in the delivery of the contract.
« Seek continuous improvement on the delivery of the service which includes:
- Continuous achievement of contract and business objectives and targets
- People management and motivation
- Health, Safety and security
- Financial performance of contract
- Client liaison and satisfaction
- Evaluation of workloads against manpower requirements
- Training needs of the Contract personnel
« Manage financial targets to meet established objectives, which will include the reporting of the results.
« To bring added value to the service delivery be it contract support or industry innovation.
« Gain new business through the existing Client base, e.g. additional core business; extra project work.
« Other duties as directed by the Operations Director.
Qualifications:
« Graduate calibre
« Relevant Business/Management Training
Experiences:
« Three years experience in a similar management position
Skills:
« Ability to provide effective management skills
« Confidence and commitment to providing a high quality, professional service
« Ability to develop a good understanding of the customers business requirements
« Excellent Customer Service skills ‘V ability to build and maintain rapport
« Excellent written and verbal communication skills
« Ability to prioritise work tasks
« Adaptable and flexible in approach to work required
« Effective problem solving skills
« Ability to remain calm under pressure
« Reliable
« Detail conscious
« Results/tasks orientated
Attributes:
« Compliance with a non smoking, alcohol and drug free company policy
« Compliance with company administrative procedures |
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Permanent |
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N/A |
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| Contact name |
Central Recruitment |
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| Ref no |
General Manager Mediclean |
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| Job Title |
Senior Health & Safety Manager (Woking) |
| Location |
Surrey , South East |
| Salary/rate |
£35000/annum |
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| Job number |
122161323 |
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| Posted |
13/05/2008 (17:07) |
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| Agency/Employer |
ISS UK |
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Description
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Job Title: Senior Health and Safety Advisor
Reports to: Head of Health, Safety and Environment
ISS Division: ISS UK limited (HR Directorate, H&S Team)
Location: UK wide, but predominantly London and south east. Main office: Woking, Surrey.
Context:
Within the UK, ISS provides facility services to customers through three operating Companies, ISS UK Ltd, ISS Facility Services Ltd and ISS Mediclean Ltd and all are focussed on particular market segments.
Job Purpose: To support and advise the business on all Health, Safety and Environmental issues.
Key Responsibilities:
« Provide H&S (and environmental where appropriate) advice to operational businesses,
« Carry out site audits to schedule
« Investigate accidents
« Research and draft new policy and guidance
« Undertake H&S projects
« Offer mentoring support to H&S Advisors
Qualifications:
« NEBOSH or British Safety Council Diploma, in occupational health and safety or equivalent essential.
« Environmental qualification desirable.
Experiences:
« At least 2 years experience in Facilities Management or related fields.
« Experience of safety management systems, auditing, policy drafting, accident investigation and reports,
« Experience of ‘§mechanical and electrical‘¨ systems in large buildings desirable.
Skills:
« Ability to deal with senior management, operatives and enforcement officers.
« Ability to carry out research and investigations.
« Ability to compile concise and accurate reports.
Attributes:
« Has a sound knowledge of UK health and safety legislation and Enforcing Authority‘¦s guidance.
« Has a broad knowledge of food safety legislation and best practice: desirable.
« Shows a high degree of tact when speaking to clients.
« Is diligent in pursuing professional development.
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Permanent |
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N/A |
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| Contact name |
Central Recruitment |
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| Ref no |
Senior H&S (Woking) |
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| Job Title |
HR Officer (Woking) |
| Location |
Surrey , South East |
| Salary/rate |
£25000 - £28000/annum |
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| Job number |
123155561 |
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| Posted |
13/05/2008 (17:07) |
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| Agency/Employer |
ISS UK |
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Description
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Job Title: HR Officer
Reports to: Employee Relations Manager
Context:
Within the UK, ISS provides cleaning and other facilities services to customers through two operating Companies, ISS Facility Services Ltd and ISS Mediclean Ltd, both are focussed on particular market segments. The HR framework provides support and direction on policy and best practice in all areas of human resources across a geographic region.
Main Purpose:
To ensure best practice in all areas of HR management and provide operational management with support and advice in all areas of HR.
Scope:
To provide a generalist HR service within a geographical region.
Key Responsibilities:
1. Provide HR advice to management to enable compliance in all areas of employment policy and legislation.
2. Provide advice and support to management in the recruitment process.
3. Provide support, advice and guidance to management in all employee relations issues including disciplinary / dismissal issues.
4. Provide support in issues relating to Investor in People standards.
5. Preparation and presentation of Employment Tribunal cases.
6. Identify, and communicate as appropriate, areas of concern relating to HR issues.
7. Provide HR support to Operational Directors and managers in commercial/client issues.
8. Provide assistance with the development of policies and procedures to ensure compliance in all areas of employment legislation and to ensure best practice in all areas of HR.
9. Provide HR related training to managers.
10. Provide motivation, leadership and direction on HR matters within the Company to ensure the achievement of targets.
11. Work co-operatively with the HR Team within the region and support functions to promote and facilitate the achievement of company and corporate objectives.
12. Undertake HR related projects and assignments as may be required.
13. Develop and maintain good working relationships with internal and external customers.
14. To carry out any other duties required by the business within the scope of the role.
Key Personal Requirements - Essential
1. A minimum of two years operational HR experience, supporting managers in all aspects of employee relations.
2. Ability to organise and prioritise workload
3. A high level focus on the achievement of targeted results
4. A high level of flexibility and a positive attitude to innovation and change
5. A demonstrated ability to develop and maintain excellent working relationships with internal and external customers at all levels
6. An awareness of the market within which the business operates
7. A working knowledge of MS Windows 2000 packages, Word, Excel and Powerpoint
8. Ability to present HR related training courses.
9. A working knowledge of employment legislation
10. Good numeric and literacy skills.
11. Full, clean driving licence.
Key Personal Requirements - Desirable
1. A general level awareness of Health & Safety.
2. Full or part qualified or willingness to work towards CIPD, PQS or other suitable qualification equivalent.
3. Previous experience of working in a multi site environment or the service industry
4. A working knowledge of the Investors in People standard
5. Previous experience of preparation of Employment Tribunals
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Permanent |
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N/A |
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| Contact name |
Central Recruitment |
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| Ref no |
HR Officer (Woking) |
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| Job Title |
Account Manager (London) |
| Location |
London, South East |
| Salary/rate |
£34000 - £37000/annum |
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| Job number |
122161328 |
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| Posted |
13/05/2008 (16:51) |
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| Agency/Employer |
ISS UK |
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Description
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Job Description
Job Title: National Account Manager
Reports to: Operation Director
ISS Division: London (Hotel & Leisure)
Location: Based in London or the South covering the whole Country
Context:
Within the UK, ISS provide a range of Facility Services to both Private and Public sector customers through two principal operating companies; ISS Facility Services Ltd and ISS Mediclean Ltd.
The Hotel & Leisure Division of ISS Facility Services Ltd provides high quality cleaning and related services to the hotels and leisure industry throughout the UK.
Job Purpose:
The suitable candidate would be responsible for the Travelodge Contract Nationally, the main focus will be London and the South, regular visits to the north will be required.
Key Responsibilities:
« Total responsibility for the operation of the contract across all the hotels within the contract and for regular customer reporting
« As the single point of contact to develop and maintain a professional and proactive business relationship with client representatives.
« To develop and maintain service levels, providing accurate management information to customers and ISS management.
« To identify and initiate improvements to service, quality and operational efficiency. To provide guidance, advice and direction to resolve major issues and satisfy customer requirements
« Ensure that service standards are consistently achieved, maintained and reported
« Ensure service delivery teams are properly inducted and trained. Teams are lead, motivated, developed and appraised in order to achieve customer satisfaction and Company objectives
« Negotiate and manage all changes within the contract affecting the scope of services provided.
« Direct and communicate all Health and Safety related matters, ensure risk assessments, incidents and accidents occurring within the contracted services are properly investigated and acted upon
« Plan, monitor and control budgets to achieve planned business performance
« Assume totally responsibility for the P&L account.
« Oversee the selection and recruitment of staff including supervision and management.
« Successful candidate must hold a clean valid driving license and will be expected to stay on site overnight as and when required
« Starting up new hotels as they are added to the contract.
This job description is intended to frame the key responsibilities of the role, but in line with the Company‘¦s wish to encourage a flexible approach to work, you may be required to carry out other duties to meet the needs of the business
Experiences:
« Knowledge in the housekeeping / hotel industry would be an advantage
« A minimum of 3 years previous experience managing an operation of a similar size and nature as this contract.
Key Skills/competencies:
« A sound understanding of the requirements of managing a contract within the scope of this operation
« A proven ability to manage all aspects of a people based service business within the scope of the contract
« The ability to communicate and work effectively with customers, employees and teams at all levels
« A high level of focus on the achievement of targeted results and service delivery standards
« A sound knowledge of training requirements and techniques and the proven ability to deliver training to operational staff and management.
« A high level of awareness of the hotel industry.
« A sound appreciation of modern business processes and a commitment to best practice, innovation and change
« A sound knowledge of budgetary and financial management
« A demonstrable capability as a negotiator
« A sound working knowledge of office based IT systems
« A sound appreciation of the requirements of Health & Safety and associated legislation.
« Ability to manage and effectively communicate with various types of clients in a professional manner on a daily basis.
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Permanent |
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N/A |
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| Contact name |
Central Recruitment |
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| Ref no |
Account Manager (London) |
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| Job Title |
Commercial/Finance Manager (O2) |
| Location |
UK, UK |
| Salary/rate |
£35000 - £45000/annum |
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| Job number |
101191941 |
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| Posted |
13/05/2008 (16:49) |
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| Agency/Employer |
ISS UK |
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Description
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Job Description
Job Title: Commercial / Finance Manager O2
Reports to: Account Director
ISS Division: ISS Coflex
Location: National Account
Context:
Within the UK, ISS provides facility services to customers through three operating Companies, ISS UK Ltd, ISS Facility Services Ltd and ISS Mediclean Ltd and all are focussed on particular market segments.
Job Purpose: The Commercial Manager will have responsibility and accountability for all aspects of the commercial and finance management of the O2 FM contract.
Key Responsibilities:
« Responsibility for finances of O2 integrated FM Account and internal Profit & Loss Account
« Understanding of Profit & Loss Account including cost components
« Provision of a mixture of Management Accounts duties to ensure that ISS Coflex can produce accurate and timely management information for the client
« Assistance in monthly management accounts preparation and review as well as detailed budgets and forecasts
« Raising of sales backup for client invoices
« Responsible for presenting client invoices and associated paperwork for all fixed and variable cost, on time and wit accuracy.
« Liaising with the client finance3 teams to ensure timely payment of all submitted invoices in line with agreed contractual terms
« Undertaking of adjustments to the account as dictated by the performance management system.
« Preparation of final accounts as required by additional works and project accounts.
« Raising of purchase orders and processing of purchase invoices on/off site
« Preparation of month end prepayments and accruals
« Reconciliation of supplier statements and investigation of variances
« Liaising with internal regional and Area Managers around the country
« Manage and develop people to promote high morale and motivation
« Directly manage all account financial activities, responsible for Finance specialist, administrator and payroll administrator.
« To carry out inductions, Appraisals and Training and Development needs assessments.
« Dissemination of Monthly IMPACT briefings
« Using and coaching Client staff to ensure their involvement (inclusion and buy-in) in any project or change work
« Ensure all statutory requirements are met (akin to CIS certification)
« Ensure statutory requirements are met within the framework of the contract and any delegated responsibilities are met on behalf of the Client.
« Reviewing local performance
« Ensure that a full understanding of the requirements of the Contract is established during Induction or during the handover briefing
« Service Quality and Delivery ‘V did we deliver what we promised on time with minimal impact on business continuity
« Evaluate information on service delivery and implement a process for identifying a baseline and measurement on an on-going basis
« Development of or working to Service Level Agreements:
Value for Money ‘V effective cost management - cost within or met agreed budgets. Pro-active and innovative approaches demonstrated
« Service Management ‘V effective administration and billing
« Good communication ‘V responsive to the requirements and changes
« Provide matrix support
« Provide support to Identify and develop opportunities to grow the business within the client organisation, either by extending the scope of the contract or introducing other Coflex products
« Contribution to ISS COFLEX business results and profit - remaining within budget and raising the profile of company in the FM industry. [Individual Account targets will be discussed and agreed annually as part of the objectives for each Manager].
« Develop and maintain excellent client relationship based on open and honest communication
« Effective supplier relationships to ensure they operate as part of the FM team and delivery high quality services
« Develop the team (bringing the best out of people)
« Point of contact for all other ISS Coflex managers delivery work for the Client or Client organisation
« Adaptable to change
« Commitment to ISS Facility Services success
« Maintain flexibility
« Creative and effective reaction to operational issues
« Confident in managing meetings and articulate
« Ability to sell the solution
« Gaining and maintaining credibility with all people ‘V clients (cross-organisation ‘V Board Room to Boiler Room), suppliers, staff
Qualifications:
« Professional qualifications Full/Part qualified accountant
Experiences:
« Experience of working within a finance team and environment
« Supervision experience
« Ability to prioritise work loads, work in a well-organised & orderly manner and meet tight deadlines
« Ability to communicate and work effectively within the operational business at all levels
« Numerate, accurate and confident with ability to work on own initiative
« High level of computer literacy ‘V including Word and Excel
« Ideally but essential experience of managing building and business support services
« Ability to influence and hold a position in a debate
« Good Team Player AND Manager
« Able to command credibility and be able to influence
« Will have an in-depth understanding of all commercial aspects of a facilities management contract
Skills:
« Commercial and financial awareness in a client environment
« Experience at interfacing at all levels throughout an organisation
« PC Literate ‘V understanding of how to use the technology as a tool
« Communication and presentation skills of high level
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Contact name |
Central Recruitment |
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| Ref no |
Commercial/Finance Manager (O2 |
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| Job Title |
Regional Manager (PWC) |
| Location |
South East, South East |
| Salary/rate |
£25000 - £30000/annum |
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| Job number |
116121049 |
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| Posted |
13/05/2008 (16:47) |
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| Agency/Employer |
ISS UK |
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Description
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Job Description
Job Title: Regional Manager,
Reports to: National Account Manager
ISS Division: ISS Facility Services Ltd London Division
Location: London
Context:
The London Division of ISS Facility Services Ltd provides high quality cleaning and facility services to the capital‘¦s business community, spanning commercial office premises, landmark buildings, hotels and retail premises.
ISS Facility Services Ltd, London Division aim to provide the highest standard of customer service, and support this through robust performance management processes to ensure that all employees are provided with the opportunity to realise their full potential.
The Job Description is intended to be a flexible and dynamic document, which supports recruitment, frames the key responsibilities and competencies of a role and may form part of the annual performance review, when it will be discussed and updated as necessary.
Job Purpose:
To support a National Account Manager to plan, organise, direct and control the resources required to achieve growth and within a geographical region of a national account for a major customer
Key Responsibilities:
« Total responsibility for the operation of the contract across a number of sites within a national contract requirements
« As the single point of contact to develop and maintain a professional and proactive business relationship with client representatives
« To develop and maintain service levels, providing accurate management information to customers and ISS management
« To identify and initiate improvements to service, quality and operational efficiency. To provide guidance, advice and direction to resolve major issues and satisfy customer requirements
« Ensure that service standards are consistently achieved, maintained and reported
« Ensure account managers are properly inducted and trained. Teams are lead, motivated, developed and appraised in order to achieve customer satisfaction and Company objectives
« Notify the Regional Manager of any changes within the contract affecting the scope of services provided
« Direct and communicate all Health and Safety related matters, ensure risk assessments, incidents and accidents occurring within the contracted services are properly investigated and acted upon
« Plan, monitor and control budgets to achieve planned business performance
« Oversee the selection and recruitment of staff
« To promote ISS Facility Services, develop services and pursue opportunities to grow the business
Qualifications:
« BICS trained
Experiences:
« A minimum of 2 years delivering contracts of the size and nature of that required by the contract
Skills:
« A demonstrable capability as a negotiator
« A proven ability to manage all aspects of a people based service business within the scope of the contract
« The ability to communicate and work effectively with customers, employees and teams at all levels
« A sound knowledge of budgetary and financial management
« A sound working knowledge of office based IT systems
« A sound appreciation of the requirements of Health & Safety and associated legislation
Attributes:
« A sound understanding of the requirements of managing a contract within the scope of the contract
« A high level of focus on the achievement of targeted results and service delivery standards
« A sound knowledge of training requirements and techniques and the proven ability to deliver training to operational staff
« A high level of awareness of the ISS market sector
« A sound appreciation of modern business processes and a commitment to best practice, innovation and change
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Contact name |
Central Recruitment |
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| Ref no |
Regional Manager (PWC) |
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| Job Title |
Service Administrator (Pest) |
| Location |
Surrey , South East |
| Salary/rate |
£18000/annum |
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| Job number |
122161322 |
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| Posted |
13/05/2008 (16:44) |
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| Agency/Employer |
ISS UK |
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Description
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Job Description
Job Title: Service Administrator
Reports to: Service Admin Manager
ISS Division: Pest Control
Location: ISS House Woking
Context:
Within the UK, ISS provides facility services to customers through three operating Companies, ISS UK Ltd, ISS Facility Services Ltd and ISS Mediclean Ltd and all are focussed on particular market segments.
Job Purpose:
To administer all customer service queries within the pest control division to ensure a high level of accuracy and support is provided to the Companies internal and external customers.
Key Responsibilities:
« Responsible for all aspects of Pest Control Administration on the Customer Services Department
« To liaise with customers, technicians, contractors, suppliers, operational and internal personnel in order to resolve customer queries within the procedural guidelines.
« To ensure that all pest Control enquiries and problems are resolved accurately, effectively and to the customers satisfaction
« Check and enter customer data as required onto the computer system, use various communication methods to ensure customer satisfaction and to answer customer calls to resolve service queries.
« To maintain and update service query pending log by proactively seeking resolution of these queries through liaising with technicians and divisional personnel.
Qualifications:
« NVQ in Administration or Customer Services
« Database / Spreadsheet Skills
Experiences:
« Previous experience in a customer helpdesk role.
« Previous experience in a general administration role.
Skills:
« High degree of accuracy is required for this role to ensure all customer service administration is completed in line with company procedures. A good telephone manor with speed call pick up is essential.
« Good organisational skills
« Good level of verbal and written communication skills
« A good level of Microsoft office skills
« Ability to work under pressure and use own initiative
« Ability to achieve deadlines
« The ability to communicate and work effectively with customers, employees and teams at all levels.
Attributes:
« A high-level focus on the achievement of targeted results.
« A high level of flexibility and a positive attitude to innovation and change.
« Commitment to the ongoing success of the business
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Contact name |
Central Recruitment |
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| Ref no |
Service Administrator (Pest) |
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| Job Title |
Health & Safety Manager (O2) |
| Location |
UK, UK |
| Salary/rate |
£40000 - £48000/annum |
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| Job number |
122161321 |
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| Posted |
13/05/2008 (16:39) |
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| Agency/Employer |
ISS UK |
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Description
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Job Description
Job Title: Health & Safety Manager O2
Reports to: Operations Director
ISS Division: Coflex
Location: O2 National Account
Context:
Within the UK, ISS provides facility services to customers through three operating Companies, ISS UK Ltd, ISS Facility Services Ltd and ISS Mediclean Ltd and all are focussed on particular market segments.
Job Purpose:
The post holder will assume full responsibility for health and safety across the O2 portfolio. The primary focus will be to ensure the adherence to all aspects of health and safety policy and to develop a strong culture.
Key Responsibilities:
Key functions of the post will be:
Hazard identification through a comprehensive risk assessment programme
Training and assessing competence
Accident investigation and reporting
Auditing and presenting management reports
Introducing accident and risk reduction initiatives
The structure will be based on the O2 safety management system augmented where appropriate by the ISS system. The post holder will be expected to further develop the system to enhance health and safety performance.
The post holder will be the owner of the Business Continuity Plan (BPC):
Ensuring all staff are fully conversant with the plan
Test the plan at suitable intervals where appropriate
In the event of an emergency, directing all existing resource toward the recovery of the situation
Be the person providing the immediate focus and reaction to a disaster situation.
Maintain, review and develop the plan
The post holder will have a relevant qualification in occupational health and safety together with at least two years experience working as a health and safety professional within the facilities management or a related sector. In addition the post holder will have a persuasive manner and a businesslike style in presenting reports to the clients senior management. The post is UK wide and reports to the Account Director.
Qualifications:
NEBOSH or British Safety Council Diploma, in occupational health and safety or equivalent essential.
Environmental qualification desirable.
Experiences:
At least 3-5 years experience in Facilities Management or related fields.
Experience of safety management systems, auditing, policy drafting, accident investigation and reports,
Experience of mechanical and electrical systems in large buildings desirable.
Experience in developing safe systems at work essential
Skills:
Ability to deal with senior management, operatives and enforcement officers.
Ability to carry out research and investigations.
Ability to compile concise and accurate reports.
Attributes:
Has a sound knowledge of UK health and safety legislation and Enforcing Authoritys guidance.
Has a broad knowledge of food safety legislation and best practice: desirable.
Shows a high degree of tact when speaking to clients.
Is diligent in pursuing professional development.
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| Job type |
Permanent |
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| Contract length |
N/A |
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