Help Hire |
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Pinesgate , Bath , Bath , BA2 3DP |
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| Job Title |
Evening Call Centre Operator |
| Location |
Northwich, Cheshire |
| Salary/rate |
£5000/annum . |
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| Job number |
109139227 |
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| Posted |
06/10/2008 (16:03) |
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| Agency/Employer |
Help Hire |
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Description
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Helphire are a non-fault accident management company and the market leader in their field. We are looking for Evening Operation Assistants to work on a part-time basis (15 hours per week) to join our busy Operations Department in Northwich, on the Gadbrook Business Park.
As an Operations Support Assistant you will:
Provide an 'out of hours' service guaranteeing excellent customer service, ensuring tasks are prioritised and actioned.
provide excellent customer service maintaining accurate records.
be responsible for inputting new referrals that come into the business.
work closely with team sharing knowledge and experience to ensure the success in achieving and exceeding set KPI’s
work alongside the operational teams to meet and exceed SLA’s to promote a high level of case conversion
Key Skills, Knowledge and Experience
Good communication skills
Excellent telephone manner
Competent PC skills – Word, Excel
Excellent administration and organisational skills
Ability to work to stretching targets
Ability to work under pressure
Ability to work unsupervised
Flexibility
Desirable
Knowledge of all regulating bodies, FSA, DPA, DMR
Knowledge of Credit Hire Polices
Experience of working in a fast paced, target driven contact centre environment.
If you are interested in the role or want to find out more-visit our website and apply online today! |
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| Job type |
Permanent |
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N/A |
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| Contact name |
Ellen Cook |
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| Ref no |
Evening Call Centre Operators |
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| Job Title |
Credit Control Executive - Protocol and Non-Protocol |
| Location |
Northwich, Cheshire |
| Salary/rate |
£16000 - £18000/annum Plus company benefits. |
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| Job number |
101211033 |
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| Posted |
06/10/2008 (16:03) |
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| Agency/Employer |
Help Hire |
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Description
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Credit Control Executive (Protocol and Non-protocol sought)
Helphire are a non-fault accident management company and the market leader in their field. Our Credit Control department, based on the Gadbrook Business Park in Northwich, are seeking both Protocol and Non-Protocol Credit Controllers to meet and exceed cash collection targets within agreed settlement discount targets and timescales.
The Protocol role offers you the chance to work with outstanding debt collection from external clients and in doing so attending to set hourly targets. Alongside this opportunity we are also looking for more experienced candidates with a long history in Credit Control and the ability to deal with large volumes of accounts, to deal with aged debt collection.
Other Key accountabilities:
• To report on a weekly and monthly basis individual actual performance verses targeted performance to the Team Manager for review and action to maintain/improve performance.
• To complete and delegated work and tasks from your Team Manager as required.
• To carry out a Monthly presentation to Directors and Managers in preparation of next 8 weeks cases which are listed for Court Hearings.
The ideal candidate will have good rapport building ability along with superior communication skill. Excellent negotiation, influencing, telephone and organisational skills are essential as is adaptability. An engaging application will demonstrate key experience in Credit control and basic Legal knowledge.
These are great opportunities for the right people. So if you are interested in the role or want to find out more, apply online today!
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| Job type |
Permanent |
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N/A |
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| Contact name |
Ellen Cook |
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| Ref no |
CC- protocol |
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| Job Title |
Purchase Ledger Clerk |
| Location |
Bath, South West |
| Salary/rate |
£15000/annum Plus excellent company benefits. |
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| Job number |
101212827 |
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| Posted |
02/10/2008 (10:44) |
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Help Hire |
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Description
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Purchase Ledger Clerk
Here at Helphire, we specialise in getting motorists back on the road after non-fault accidents. As an accident management company we take on the full claim from personal injury to organising repairs, even delivering like for like hire vehicles direct to our customers. An opportunity has become available within our Finance department in our Head offices based in Pinesgate, Bath. We are currently seeking a talented individual to fill the position of Purchase Ledger Clerk.
In this role you will be responsible for the smooth settlement of supplier invoices as well as dealing with client queries via telephone and email. This is a great opportunity for the right person to join Helphire, a market leader in its field.
The ideal candidate should have some Purchase Ledger Experience, but a strong candidate will emphasise good attention to detail, superior organisational skills and an excellent telephone manner. We are seeking candidates who can demonstrate experience of meeting tight deadlines along with experience of Microsoft Excel.
If you think you have these qualities and are interested in the role, then apply online today!
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Contact name |
Ellen Cook |
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| Ref no |
Purchase Ledger Clerk BATH |
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| Job Title |
Operations Trainer |
| Location |
Bath/Bristol, South West |
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| Job number |
109139558 |
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| Posted |
01/10/2008 (14:33) |
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Help Hire |
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Description
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Supporting the Operational Centre by maintaining high standards of knowledge and skills to support departmental performance and managing the implementation of change through identifying training needs & solutions and evaluating their impact.
Key Responsibilities:
Work with Operational Training Manager and other department Managers to identify, design, deliver and evaluate training solutions and other training interventions for all Operational departments
Understand and respond to changing business needs as agreed with the Operational Training Manager and managing the implementation as required.
Ensure that staff have sufficient skills and knowledge to meet required standards of performance when implementation of new projects or changes occur and deviations to be escalated to appropriate
Use a range of media that support learning and development and make effective use of available resources
Keep self up-to-date with matters affecting the business and propose training interventions when appropriate.
Conduct regular evaluation and knowledge checks during and following implementation of training solution
Understand and keep up to date with procedures and information relating to all aspects of regulatory impact on the Operational Centre and assist with review of relevant Induction Training Programmes on a regular basis to ensure they continue to meet changing business needs and result in improved performance.
Support the delivery of generic training events such as the Company Induction Day, Induction Programmes and Communication Skills courses.
Develop and keep up to date knowledge of Helphire Group products, services and changes focussing on the Operational Centre and for specific referrers.
Group to support the transfer of learning and to keep own knowledge of processes and procedures up-to-date
Work with Quality team and Team Leaders to identify trends and potential gaps in knowledge / skills
Adaptable and pro-active approach to sharing training delivery with colleagues
Maintain documentation regarding these and prepare and deliver briefs for all staff regarding changes about new products / referrers/ regulations.
Develop effective channels of communication with clients, colleagues and external contacts.
If you have a flexible attitude to work, are confident and able to effectively interact with a range of people, working under pressure and with the minimum of supervision, apply today!
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| Job type |
Permanent |
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| Contract length |
perm |
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| Start date |
asap |
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| Contact name |
JONATHAN HUGHES |
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| Ref no |
train |
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| Job Title |
Call Centre Operator |
| Location |
Northwich, Cheshire |
| Salary/rate |
£12500 - £15000/annum Plus excellent benefits |
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| Job number |
125126921 |
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| Posted |
30/09/2008 (08:58) |
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Help Hire |
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Description
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Call Centre Operators wanted!
Here at Helphire Automotive business is booming! If you haven’t heard of us before, we are a non-fault accident management company and are currently seeking individuals to take on the role as one of our talented Call Centre Operators. Our offices are based in the Gadbrook Business Park in Northwich and in this role you will be working with Swift, dealing with the prestige hire side to the company.
Duties include:
• Taking the initial non-fault accident calls from customers, providing an excellent service over the phone to our customers.
• Data-entry, with emphasis on entering client details onto our in-house system.
• You will be responsible for day to day contacts with internal and external 3rd parties for the processing of referrals, arrangement of hires, monitor repairs and measuring customer satisfaction.
• To effectively liaise with referrers, clients, insurance companies and other relevant parties, portraying a professional company image at all times
During this role you will be given the chance to learn all about our company and work within a friendly supportive team. In doing so demonstrating a thorough understanding of all company products and procedures including the Angel policy, Credit Hire and providing accurate explanations of products where necessary.
The ideal candidate will have previous phone-based customer service experience and relish in a challenging and fast passed contact centre environment. Applicants will have good communication skills, an excellent telephone manner and boast the ability to work to stretching targets. Competent PC Skills particularly in Microsoft packages such as Word and Excel is essential.
Don’t miss out on this fantastic opportunity to join our teams at Helphire! If you are interested in the role or want to find out more, apply online today!
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Contact name |
Ellen Cook |
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| Ref no |
Operator |
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| Job Title |
New Claims Handler |
| Location |
Bristol, Avon |
| Salary/rate |
£13000 - £15000/annum + commission + bonus |
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| Job number |
101211927 |
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| Posted |
26/09/2008 (09:34) |
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| Agency/Employer |
Help Hire |
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Description
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To ensure the smooth recovery of losses following a road traffic accident (RTA) using efficient claims handling skills. To do this in a swift, courteous and professional manner focusing efforts over the first 30-day period in order to maximize benefits to the client and the company.
Principal Responsibilities:
1. Collate and assess the Client's claim following a road traffic accident.
2. Submit claims to third party insurers (TPI’s) and handle claims to successfully recover full settlement of the client's claim.
3. Recover hire charges, cost of repairs, engineer’s fees, pre-accident vehicle value and any other uninsured losses as quickly as possible.
4. Keep all relevant parties informed of the current claim status at all times.
5. Handle claims where liability for the accident is disputed.
6. Advise other departments on the viability of claims.
A keen eye for detail is a must as you will be keeping accurate and up to date records as well as dealing with an exciting variety of daily enquiries from clients, insurers and external suppliers alike. No day is ever the same so excellent communication and flexibility are a key factor to the ongoing success of this highly rewarding department.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
asap |
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| Contact name |
Rebecca Hyett |
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| Ref no |
rhnch |
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| Job Title |
Hire Liaison Officer |
| Location |
Bath, Somerset |
| Salary/rate |
£15000/annum + company benefits |
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| Job number |
109138900 |
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| Posted |
25/09/2008 (16:52) |
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| Agency/Employer |
Help Hire |
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Description
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As a Hire Liaison Officer you will be responsible for the timely and accurate data input of hire claims onto the in-house computer system. In this role you will liaise with clients to ensure that they understand and return legal documentation to support their hire and repair claim. This may involve you liaising with them both verbally and in writing to chase outstanding contractual documentation. You will be the client's point of contact to answer any questions or queries relating to the hire and repair contracts.
The main responsibilities of a Hire Liaison Officer are:
· To liaise with clients both verbally and in writing to ‘chase’ any outstanding Agreements, and being able to explain why these are needed
· To act as the client’s point of contact for any Agreement-related queries, and able to supply a client with an overview of each Agreement
· To liaise with members of the branch, or other departments, to solve any problems related to the role
· To process newly approved cases, so as to generate the hire and the Agreements
· System maintenance of hires/ensuring that PICK details are correct e.g. correct hire length, tariff charge.
A good attention to detail is important for this role as is working independantly and being able to handle paperwork associated with a range of departmental tasks. Excellent communication skills, both written and orally are required as is good customer service and the ability to prioritise and organise your own workload to achieve set targets.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
asap |
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| Contact name |
Rebecca Hyett |
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| Ref no |
rh/hlo |
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| Job Title |
Payment Request Officer |
| Location |
Bath, Somerset |
| Salary/rate |
£13050/annum + up to £2000 performance related |
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| Job number |
109138892 |
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| Posted |
25/09/2008 (16:52) |
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| Agency/Employer |
Help Hire |
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Description
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Do you have excellent attention to detail, the ability to communicate effectively and organise your own workload to acheieve results? Our Central Administration Team are looking for an enthusiastic Payment Request Officer who will be responsible for liasing with insurers and clients to ensure that all communication paths are up to date and that all documentation and relevant data is correct.
Accuracy is a crucial part of this role as the information must be correct before payment from insurers can be requested. You will also be required to obtain documentation relating to client's losses and recover these costs from insurers.
If you like to work to high standards and enjoy customer contact, this could be a great opportunity for you! We are looking for someone who is motivated, enjoys both team work and working on their initiative to form part of their successful and expanding team.
Office experience is desirable but not essential, however the successful applicant will be PC literate.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
asap |
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| Contact name |
Rebecca Hyett |
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| Ref no |
rh/pro |
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| Job Title |
Reviews Assistant |
| Location |
Bath, Somerset |
| Salary/rate |
£15000/annum + company benefits |
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| Job number |
109138901 |
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| Posted |
25/09/2008 (16:52) |
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| Agency/Employer |
Help Hire |
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Description
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The Reviews department is part of the Central Administration Team within Helphire and has close working relationships throughout the business.
Our aims are
To justify hire so that we can successfully claim the money back from the at fault insurers and
To end hire when it can no longer be justified.
We justify through contacting clients, insurers, bodyshops and brokers and we use industry guidelines as well as making independent judgements.
Principle Responsibilities
To liaise with clients, insurers, solicitors, bodyshops and brokers to obtain updates on claim progress
To identify and obtain missing data in relation the whereabouts of a customer's vehicle
To arrange swift collection of hire vehicles
To resolve or assist in resolution of hire related problems
Good attention to detail is important for this role along with excellent communication skills, both written and orally are required as is good customer service and the ability to prioritise and organise your own workload to achieve set targets.
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| Job type |
Permanent |
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| Contract length |
N/A |
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| Start date |
asap |
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| Contact name |
Rebecca Hyett |
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| Ref no |
rh/reviews |
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| Job Title |
Claims Handler |
| Location |
Bath, Somerset |
| Salary/rate |
£15000/annum + company benefits |
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| Job number |
109138903 |
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| Posted |
25/09/2008 (16:51) |
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| Agency/Employer |
Help Hire |
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Description
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To actively support the WOP Claims Handlers in the day to day handling of claims in line with Helphire’s Total Loss procedures.This will include distributing WOP tasks, maintaining records, dealing with vehicle documents and authorising vehicles for clearance with our salvage contractors.In addition to this the job may involve some ‘ad-hoc’ work and providing cover within the WOP teams where necessary.
Managing write-off claims for Third Party insured customers
Ensuring that an engineer inspects the customer's vehicle and agrees a pre-accident 5016
Collating all relevant paperwork including engineer's report and vehicle documents
Liaising with at-fault insurer to negotiate a cheque for the pre-accident value to be sent to customer
Arranging collection of hire vehicles
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