New opportunity – Consumer goods NPD/NPI/Project Management – Full Product Lifecycle support – Project Lead – Design/Mechanical Engineering Are you a Project Manager, Project Engineer, Programme Manager or Senior Product Engineer? Can you deliver multiple projects and hands-on problem solve? Then read on.... Mamas & Papas is a global brand with a steadfast commitment to product design and development. Due to our on-going expansion plans we are looking to strengthen our team by recruiting a Senior Product Developer/Project Manager, to work within a multi-disciplined team on hard goods product development projects (pushchairs, buggies, high chairs, car seats etc.). The Role Reporting to our New Product Development Manager, and working alongside our Industrial Designers and Design Engineers, you will: •Be responsible for writing project briefs for new product developments and existing product seasonal refreshes. •Manage the critical path for numerous concurrent product development projects and deliver to strict deadlines. •Liaise with the supply base (Far East & European) - understand product costings, factory capabilities and negotiate contract terms. •Ensure full visibility of all new and on-going technical issues – actively seek to understand the root of the problem - work with the internal engineering and technical teams, and supplier to resolve promptly and effectively. •Have market awareness of all key competitors, price points, products, features and benefits. The Person An effective project leader, with solid and broad project management skill set. You will have delivered several products to market and run projects all the way through the development cycle from concept through to production. A natural problem solver, you will be both analytical and commercial with a genuine passion for product design, design engineering and development. Experienced in developing consumer products, you will ideally be educated to degree level (or equivalent) in product design, industrial design, mechanical engineering or design for industry. Self-motivated, meticulous and logical with the ability to communicate at all levels, your broad knowledge of materials (including plastics and metals) and processes for mass production will see you develop and deliver unique, market leading product ranges. Excited by our brand and keen to see your products appear on the global stage? Then apply now!

The Role As an Operations Manager you will be an ambassador for Rock Solid Standards. Reporting to the Store Manager, key responsibilities include: •Accountability for stock levels, stock movement, stock accuracy and stock loss •Ownership of cash, refund and voucher procedures •Accountable for loan products and customer repairs •Championing health & safety procedures and taking ownership for store maintenance to ensure that we offer a safe environment for colleagues to work in and customers to experience •Ownership of payroll, ensuring that the store operates within budget •Engaging store colleagues to work within the policy and procedure framework to ensure that we protect and maximize profitability. Providing corrective coaching when required •Devising and executing action plans to improve operational procedures and audit results The Person •You will be an established Stockroom, Back of House, Operations, Profit Protection or Selling Support Manager with a strong attention to detail and passion for procedural compliance •You will be an established people manager with a hands on approach •You will have proven track record in minimizing stock loss, cash loss and protecting profit and delivering exceptional stock, financial and health & safety audit results •You will have a vibrant, supportive, imaginative & warm personality combined with an inspirational and engaging leadership style and a can do approach The Company Mamas & Papas is a family owned, premium nursery retailer with an Italian, design led heritage. Our founders & owners, David & Luisa have grown the business through putting Families First, applying Thoughtful Design, Thinking Differently and setting and maintaining Rock Solid Standards. Our family now extends to: •64 plus stores •200 Independent Retailers & Large National Accounts in the UK •Franchises and distributors in over 50 countries •UK & USA E-Commerce Sites •Head Offices in Huddersfield, Hong Kong & USA •In-house Design & Development team The Benefits & Training You will be welcomed into the family with a robust induction plan; spending three weeks training at a Store of Excellence and attending a Head Office based group induction. In addition to a competitive salary, benefits include: •30 Days holiday per annum inclusive of Bank Holidays •Life Assurance •Pension Contribution after 6 months service •Colleague Discount If you would like to be part of a global multi-channelled family with ambitious global expansion plans, then take your 1st steps and apply today.

General Management opportunity - Head of Product Development – Engineering/Product Development/Manufacturing/Supply Chain/Quality – Based in Hong Kong As the Head of Product Development, and operating as General Manager of our Hong Kong office, you will have a broad and authoritative remit. An expert within consumer goods product development you will partner our UK based Product Development Director to drive forward and deliver a robust product strategy which meets both brand and consumer market aspirations. Reporting to the UK based Deputy CEO, you/your team will be responsible for: • Leading the industrialization phase of projects with suppliers, working alongside the UK Product Development teams to deliver New Product Development Projects & Continuous Product Improvements. • Leading cost reduction and sourcing efforts on new and existing products. • Driving product improvement (quality and reliability) for both new and existing products to continually reduce product return rates. • Leading innovation efforts to identify new materials, process technologies and new product opportunities. • Building strong working partnerships, monitoring the performance and identifying opportunities for improvement across a large and diverse supplier base. In partnership with the UK leadership team, create both the supplier, and development, strategy and plan. • Attending Trade Shows, networking with suppliers/manufacturers and sharing any market knowledge gained with the UK Design & Development teams. • Accountable for the recruitment, training, development and the delivery of the HK multifunctional team and take ownership of the HK roadmap and departmental budget. • Accountable for setting and achieving clear objectives and deliverables, with an emphasis on cost, time and specification, throughout the development phase of the project. • Establishing strong stakeholder relationships within the UK based Design & Development team, Supply Chain team, Quality/Technical team and the Board of Directors. Key Skills we are looking for: A natural team leader, you will currently be operating at a senior managerial level within a Product Development/Engineering/Manufacturing, consumer hard goods design/development environment and ideally be living in the Hong Kong region. An established people manager with strong communication skills and a solid understanding of a multi-disciplined environment (encompassing Product Development, Supply Chain and Quality) you will demonstrate gravitas, ownership, and have the ability to engage with and present to Senior Board members. An outstanding problem solver with an inquisitive, persistent and resilient nature your solid aptitude and clear understanding of BOM, product costing and commercial acumen coupled with an entrepreneurial spirit and methodical, yet dynamic approach will contribute to your success. A proven track record of managing a Far East supply base plus an appreciation for consumer/user focused design and empathy for a design led brand is essential. About Us: Mamas & Papas started thirty years ago by designing and selling an Italian range of design led pushchairs into what was then a very conservative UK Nursery market. Today, we are an ambitious, forward thinking company and the UK’s Number 1 Nursery Brand. We have a steadfast commitment to innovative product design and development along with delivering the highest standards of quality and innovation. With over 3000 products, ranging from hardgoods (pushchairs/wooden furniture/carseats) to soft goods (toys/babywear/bedding), we have over 120 premium retail stores worldwide and distribute in over 48 countries. Our team at M&P comprises 1500 people, across the UK, USA and Asia with a dedicated team of over 100 people across various product categories driving our Product Development. An extremely passionate, fast-paced, practical, creative and resourceful team who don’t mind getting our sleeves rolled up, we are driven by innovative thinkers who are able to achieve the highest standards of quality and attention to detail. Although demanding and dynamic, ours is a culture in which both talent and potential are quickly recognised, supported and thoroughly rewarded. If you are as ambitious as we are, then take your first steps and apply today.

The Role As a Store Manager you will be a brand ambassador and take full profit and loss accountability for your store. Key responsibilities include: •Leading your store team to deliver a world class customer experience that puts Mamas & Papas at the heart of parenting and encourages brand loyalty •Utilizing commercial reports, local market knowledge & your trend awareness to make effective commercial decisions to drive ATV, UPT & achieve & exceed sales targets •Driving & protecting profit through the practice of operational excellence and the maximization of sales •Recruitment, training & development of talented colleagues that embody the brand values The Person •You will be an established Retail, Store, Deputy or Commercial Manager from a fashion, footwear, home, jewellery or department store background with profit & loss experience •You will be commercially savvy and have the experience of interpreting reports and implementing actions to drive sales performance •You will be operationally sound and results focused •You will have a vibrant, supportive, imaginative & warm personality combined with an inspirational and engaging leadership style and a can do approach The Company Mamas & Papas is a family owned, premium nursery retailer with an Italian, design led heritage. Our founders & owners, David & Luisa have grown the business through putting Families First, applying Thoughtful Design, Thinking Differently and setting and maintaining Rock Solid Standards. Our family now extends to: •64 plus stores •200 Independent Retailers & Large National Accounts in the UK •Franchises and distributors in over 50 countries •UK & USA E-Commerce Sites •Head Offices in Huddersfield, Hong Kong & USA •In-house Design & Development team The Benefits & Training You will be welcomed into the family with a robust induction plan; spending three weeks training at a Store of Excellence and attending a Head Office based group induction. In addition to a competitive salary, benefits include: •35 Days holiday per annum inclusive of Bank Holidays •Life Assurance •Private Healthcare for Self after 6 months service •Pension Contribution after 6 months service •Colleague Discount If you would like to be part of a global multi-channelled family with ambitious global expansion plans, then take your 1st steps and apply today.

The Role As a Store Manager you will be a brand ambassador and take full profit and loss accountability for your store. Key responsibilities include: •Leading your store team to deliver a world class customer experience that puts Mamas & Papas at the heart of parenting and encourages brand loyalty •Utilizing commercial reports, local market knowledge & your trend awareness to make effective commercial decisions to drive ATV, UPT & achieve & exceed sales targets •Driving & protecting profit through the practice of operational excellence and the maximization of sales •Recruitment, training & development of talented colleagues that embody the brand values The Person •You will be an established Retail, Store, Deputy or Commercial Manager from a fashion, footwear, home, jewellery or department store background with profit & loss experience •You will be commercially savvy and have the experience of interpreting reports and implementing actions to drive sales performance •You will be operationally sound and results focused •You will have a vibrant, supportive, imaginative & warm personality combined with an inspirational and engaging leadership style and a can do approach The Company Mamas & Papas is a family owned, premium nursery retailer with an Italian, design led heritage. Our founders & owners, David & Luisa have grown the business through putting Families First, applying Thoughtful Design, Thinking Differently and setting and maintaining Rock Solid Standards. Our family now extends to: •64 plus stores •200 Independent Retailers & Large National Accounts in the UK •Franchises and distributors in over 50 countries •UK & USA E-Commerce Sites •Head Offices in Huddersfield, Hong Kong & USA •In-house Design & Development team The Benefits & Training You will be welcomed into the family with a robust induction plan; spending three weeks training at a Store of Excellence and attending a Head Office based group induction. In addition to a competitive salary, benefits include: •35 Days holiday per annum inclusive of Bank Holidays •Life Assurance •Private Healthcare for Self after 6 months service •Pension Contribution after 6 months service •Colleague Discount If you would like to be part of a global multi-channelled family with ambitious global expansion plans, then take your 1st steps and apply today.

Fantastic in-house opportunity – Manage and organise companywide business travel requirements including event management – Galileo trained Mamas & Papas is a multi-channel business and premium, global brand with an expansion plan which extends from the UK into new International markets. We are currently looking for a pro-active and professional Business Travel Consultant/Co-ordinator to be responsible for managing and organising the business travel requirements and associated administration for all of our business needs. From Hotel, Rail and Air bookings to co-ordinating large scale events, this all-encompassing role would suit an experienced Galileo trained Business Travel Consultant who is keen to develop their career. Responsibilities: •Take domestic and international travel enquiries from internal departments, understand their requirements and source the most appropriate and cost effective method for the trip. •Book travel & accommodation and produce all documentation for the traveller, along with all associated ancillary products i.e. Visas/Car hire/hotels/transfers etc. •Events management - arrange, book and co-ordinate all travel requirements (flights/transfers/accommodation/dinners etc.) for internal colleagues and external partners. Providing all attendees with fully comprehensive information packs. •Enforce the current M&P travel policy for all travel arrangements. •Propose improvements to the Travel policy & procedures to assist in cost savings, improved efficiency and better service standards. Skills & Qualifications: •Galileo trained. •Ideally possess BA2 Fares & Ticketing (IATA) certification/diploma. •Experience of booking Air/Rail/Hotels – with knowledge of rail/rail fare structures (specific experience of using Evolvi). •Able to work with a high degree of autonomy, capable of prioritising ad-hoc and planned requirements dependant on urgency. •PC literate – Microsoft Word, Excel, PowerPoint, Outlook The Person Already experienced in business travel, you will be enthusiastic and passionate, thrive within a fast-paced environment and be capable of building strong working relationships both internally and with external providers. With a keen eye for managing costs and a natural ability to multi-task you will provide support to all aspects of our business by adopting a can-do attitude and solutions focussed approach. Part and Full Time would be considered. Opportunity would appeal to: Business Travel Manager, Team leader, Senior Consultant, Consultant, Travel Co-ordinator/administrator.

Mamas & Papas is a unique, premium, multi-channelled business with over 60 exclusive stores in the UK and Ireland, a growing network of international franchise stores and sales channels that include prestigious national retailers, independent customers, eCommerce and mail order. We have one goal “to be at the heart of parenting.” We are now seeking Customer Contact Centre Advisors to join our Contact Centre team, with the ability to work 5 days out of 7 inclusive of weekends. In the role of Customer Contact Centre Advisor you will be responsible for managing a wide range of customer enquiries and providing a customer experience that embodies our brand values. Key responsibilities include: * Verbal & written communication * Providing a consultative approach to customer service, including the sharing of product information * Resolution of customer issues * Arranging and tracking customer deliveries * Stock management to ensure orders can be fulfilled within the required timelines *Supporting customers with purchasing decisions and advising of additional suitable items to complement their purchase The ideal candidate will be an experienced Customer Care/Mail Order/Retail/Contact Centre Advisor. You will need to possess excellent communication skills both written and verbal and demonstrate the ability to be resilient and resourceful. If you are as ambitious as we are, take your 1st steps and apply today. People that may be interested in this role: Customer Relations, Customer Contact Advisor, Sales Advisor, Inbound Agent, Outbound Agent, Complaints Advisor, Customer Support, Customer Helpdesk, Telesales, Customer Liaison, Mail Order Advisor, Travel Advisor

Mamas & Papas is a unique, premium, multi-channelled business with over 60 exclusive stores in the UK and Ireland, a growing network of international franchise stores and sales channels that include prestigious national retailers, independent customers, eCommerce and mail order. We have one goal “to be at the heart of parenting.” We are now seeking a Sales Generation Manager to join the management team in our new flagship store opening. This is a newly created role. The role of the Sales Generation Manager is to support the management team to achieve and exceed sales targets and to deliver a consistent on brand customer experience through the continuous observation of the selling process and provision of feedback, coaching and target setting. Key responsibilities include: •Providing continuous observation of the selling process, ensuring customer needs are established, all selling opportunities are maximized, objections overcome, and correct product information provided to the customer •Coaching the sales consultant population to develop their selling and customer service skills •Communicating sales targets to the individual and store team •Leading by example. Setting the “What Good Looks Like" standards for Customer Service and sales process, ensuring that both remain in line with the Mamas & Papas brand values •Analyzing individual Sales Consultant performance on a daily, weekly and monthly basis, conducting one to ones to review performance and set and agree targets •Measure individual performance through ATV, UPT and Conversion •Analyzing commercial reports to identify commercial opportunities and communicating opportunities to the sales consultant population •Recognizing and celebrating success, encouraging Sales Consultants to share best practice with regards to customer service and sales The ideal candidate will be an established retail manager in a non food, branded high street environment that has a consultative approach to selling and experience of a one to one selling environment. You will have exceptional customer service and selling skills and will have a track record in leading, coaching and managing a sales consultant population to achieve and exceed sales targets. You will be results / KPI focused and have a positive and engaging approach. Candidates from a Jewellery, Footwear, Electrical and Premium Fashion background would be of interest. If you are as ambitious as we are, take your 1st steps and apply today.

PHP Developer - Web Developer – OO PHP5 – Front and Back-end development Mamas & Papas is a growing multi-channelled business with an increasing global presence. To ensure that our ecommerce sites achieve web scalability and are flexible enough to support our long term growth it is vital that we recruit talented developers into our existing team. Reporting to the Web Development Manager, you will be part of a team of web developers and designers supporting a high traffic ecommerce website developed around an expansive PHP5 code-base. Skills required: •Knowledge of Object Orientated PHP5 development within a large scale enterprise environment •Knowledge of SQL development experience, ideally SQL Server 2008 •Knowledge of MVC patterns •Knowledge of JavaScript Libraries: Prototype, Moo tools, JQuery, Scriptaculous, Ext JS, Dojo, YUI •Basic experience in creating HTML & CSS You will be a 'back-end' developer with a genuine enthusiasm for web development. With a natural aptitude for problem fixing you will be focussed on working on additional functionality, features and performance of a large scale e-commerce platform. This fast pace, head office based role will require you to work independently and as a team; delivering to tight deadlines linked to our trading calendar. If you are as ambitious as we are then take your first steps and apply today.

Driven to achieve the highest standards of quality, both in terms of product and retail environment, Mamas & Papas is the UK's No1 nursery and baby wear retailer. With an already impressive portfolio of stores which continues to expand across the UK and internationally we have one simple aim, to recruit the best Retail Store Managers to deliver a world class customer experience. As Store Manager you will report directly to the Cluster Manager and be ultimately responsible for all operational and commercial activities within your store. Through strong leadership and effective people management your team will deliver excellent customer service whilst maximising sales and profitability. Key Accountabilities *Full P&L responsibility and continuous delivery of all store KPIs *Recruit, train, motivate and develop all store based colleagues. *Maintenance and delivery of all operational controls including store audit results. *To be an ambassador of the M&P brand values at all times. So if you have a proven track record gained within a quality brand environment and aspire to deliver the ultimate shopping experience then this could be the beginning of your new career. You don't need to be an industry expert, our comprehensive training will provide you with the knowledge you need to succeed. All we ask is that our Store Managers are passionate, driven and display a 'can do' attitude that is both contagious and motivational. Apply now and explore a career with a company that's as ambitious as you are!

PHP Developer - Web Developer – OO PHP5 – Front and Back-end development - MVC frameworks/patterns Mamas & Papas is a growing multi-channelled business with an increasing global presence. To ensure that our ecommerce sites achieve web scalability and are flexible enough to support our long term growth it is vital that we recruit talented developers into our existing team. Reporting to the Web Development Manager, you will be part of a team of web developers and designers supporting a high traffic ecommerce website developed around an expansive PHP5 code-base. Skills required: • Object Orientated PHP5 development within a large scale enterprise environment • SQL development experience, ideally SQL Server 2008 • MVC patterns • JavaScript Libraries: Prototype, Moo tools, JQuery, Scriptaculous, Ext JS, Dojo, YUI • Experience in creating HTML & CSS You will be a 'back-end' developer with a genuine enthusiasm for web development. With a natural aptitude for problem fixing you will be focussed on working on additional functionality, features and performance of a large scale e-commerce platform. This fast pace, head office based role will require you to work independently and as a team; delivering to tight deadlines linked to our trading calendar. If you are as ambitious as we are then take your first steps and apply today.